About the job
ABOUT THE ROLE
The Manager of Quality Improvement for 3PL Operations will spearhead initiatives aimed at enhancing quality across the North American Final Mile network. This pivotal role involves collaborating closely with stakeholders in quality engineering, warranty management, training, and member support to prioritize and implement quality improvement strategies.
The ideal candidate will possess deep expertise in Final Mile Procedures and will serve as the representative for the Final Mile Operations team in all quality-related efforts. This position requires proficiency in analyzing large datasets to identify root causes, establish clear strategic objectives, and facilitate cross-functional collaboration to enhance the member experience during installation.
Key responsibilities include driving down installation issues and improving the member experience during delivery. The Manager will liaise with both internal and external teams to ensure that all quality-related procedures and information are accessible and presented in a user-friendly format for our 3PL installation teams.
YOUR DAILY IMPACT AT PELOTON
Implement a data-driven quality improvement strategy aimed at enhancing first-time installation success, while reducing warranty claims, field failures, swaps, and return rates.
Oversee timelines, risks, and issues pertaining to quality improvement projects, ensuring proactive communication and resolution.
