Senior Ads Measurement Lead

Reddit seeks a Senior Ads Measurement Lead in New York City, NY. This position centers on designing and applying frameworks to evaluate how well Reddit's advertising products perform and what impact they have. Key responsibilities Create and execute measurement strategies tailored to Reddit's ad offerings. Analyze advertising performance and user engagement …

Teamwork makes the stream work. Join Roku in revolutionizing how the world watches television!As the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is committed to connecting every television globally. We pioneered the streaming revolution, and our mission is to serve as the backbone of the TV ecosystem, linking viewers to their favorite content, empowering content creators to grow and monetize their audiences, and offering advertisers unmatched tools to engage their customers.From your very first day, you will be an integral member of our fast-growing public company, making meaningful contributions that delight millions of viewers worldwide while gaining invaluable experience across multiple disciplines. About the Team The Ad Partner Solutions (APS) team at Roku serves as the essential link between our advanced advertising technology platform and our extensive network of measurement, data, and attribution partners that drive advertiser success. We facilitate seamless integrations with industry-leading partners, ensuring that Roku's advertising solutions provide top-tier measurement, audience targeting, and campaign optimization capabilities.Our team manages the complete lifecycle of partner integrations, from the initial scoping and technical implementation to continuous optimization and strategic growth. We collaborate cross-functionally with Product, Engineering, Sales, and Marketing teams to enhance partner adoption, address technical issues, and uncover new revenue opportunities through data-driven measurement partnerships. About the Role We are on the lookout for an Ad Partner Solutions Manager – Data & Measurement who will be responsible for fostering and scaling our relationships with measurement, attribution, and data partners. This role is perfect for an individual who excels at the intersection of technology, partnerships, and advertising, coupled with a passion for overcoming complex integration challenges and delivering measurable business outcomes. As the primary contact for a portfolio of strategic partners, you will oversee the technical and operational facets of integrations, while also identifying opportunities to deepen partnerships and expand Roku's measurement capabilities. Success in this role demands strong technical expertise and a proactive approach.

About the RoleThe Senior Product Manager, Social Attention Measurement is at the forefront of enhancing DoubleVerify’s ad measurement and intelligence capabilities across diverse digital channels. Positioned within the Ad Intelligence team, this role is pivotal in delivering leading real-time quality metrics that drive business success, empowering advertisers and sellers to manage campaigns effectively and achieve superior brand and performance KPIs.This high-impact position is responsible for developing and scaling measurement products across social platforms and walled gardens, leveraging data science, AI/ML technologies, and deep ecosystem integrations. You will guide products from conception to widespread adoption, translating intricate signals into actionable insights. Collaboration is key, as you will work closely with Engineering, Data Science, Sales, Client Services, Marketing, and external partners.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

As a Senior Manager of Customer Success at CB Insights, you will play a pivotal role in driving customer satisfaction and retention. You will lead a team dedicated to ensuring our clients derive maximum value from our innovative solutions. Your strategic mindset will help to foster long-term relationships with key clients and enhance our product offerings based on customer feedback.Key responsibilities include developing and executing customer success strategies, mentoring team members, and collaborating cross-functionally to improve customer experiences. You will analyze customer data to identify trends and opportunities for improvement, ensuring our clients are not just satisfied, but advocates for our brand.

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.Our belief is simple: when our team succeeds, our customers do too. Here, you'll discover:A supportive culture – ITRS has proudly been recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Impactful work – Contribute to meaningful projects that engage thousands of global customers in industries essential to the world's functionality, including 9 out of the top 10 investment banks.Growth opportunities – Whether you're at the start of your career or have years of experience, we commit to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology enterprise with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are ready to pivot your career, this role could be your ideal match. We seek an individual who possesses not only a strong technical understanding but also excels in relationship building and prioritizes client value in every interaction.You may currently work in Customer Success, Technical Account Management, or a related field. What matters most is your proven experience with enterprise-scale environments and a genuine enthusiasm for leveraging monitoring and observability tools to create significant impact.At ITRS, Customer Success means being a reliable partner. Our clients expect practical insights; they want professionals who have real-world experience, understand the challenges they face, and can transform technology into tangible outcomes.Your Responsibilities as a Senior Customer Success Manager:Foster strong relationships with customers, acting as their advocate and trusted advisor.Translate customer objectives into strategies for product adoption and value realization using ITRS solutions.Analyze customer health metrics, usage patterns, and adoption rates to design proactive engagement strategies.Identify potential retention risks early and implement measures to mitigate them.Facilitate workshops and business reviews to uncover customer needs, monitor progress, and align on actionable outcomes.Gather and share customer feedback to shape product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to ensure successful customer outcomes.Document interactions and maintain visibility on activities, outcomes, and potential risks.Contribute to the enhancement of Customer Success practices as our team evolves.

About Nexxen:Nexxen is redefining the advertising landscape through data-driven insights. We empower advertisers, agencies, publishers, and broadcasters globally to leverage advanced TV advertising in meaningful ways. Our cutting-edge technology stack includes a demand-side platform (DSP) and a supply-side platform (SSP), anchored by the innovative Nexxen Data Platform.Why Join Us:Become part of a global team that is at the forefront of transforming advertising with our innovative and flexible solutions. Our employees are dedicated to the Nexxen Way, which is built on three core principles: Customer Centric, Curious Mindset, and Collaborative with No Ego.Your Safety Matters:We prioritize the well-being of our employees. Be aware of online scams and fraudulent job postings. Nexxen will never ask for payment as part of the hiring process. If you receive suspicious communications, please verify their legitimacy by contacting us.Work Environment:This position is based in our New York, San Carlos, and Redwood City offices. Our team operates on a hybrid schedule, working three days in the office and remotely for the remainder of the week.Your Role:In this dynamic position, you'll engage in various tasks, including:Crafting a comprehensive outcomes measurement suite across critical categories.Enhancing measurement capabilities to deliver deeper performance insights, including foot traffic, web conversions, sales lift, and cross-screen reach and frequency.Establishing core KPIs, data pipelines, reporting structures, and customer narratives.

As a Senior Customer Success Manager at Affinity, you will play a pivotal role in enhancing customer relationships and ensuring a seamless experience with our products. You will be responsible for developing strategies that drive customer satisfaction, retention, and engagement while collaborating closely with various teams to align our services with client needs. Your expertise will help in identifying opportunities for growth and expansion within existing accounts.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

As a Senior Enablement Program Manager in the Customer Success department at Amplitude, you will play a crucial role in driving the success of our clients by ensuring they are equipped with the necessary tools and insights to maximize their use of our platform. You will collaborate with cross-functional teams to design and implement enablement programs that enhance customer engagement, retention, and satisfaction.

As a Senior Customer Success Manager within the Strategic Corporate segment at Everlaw, you will act as a strategic partner and reliable advisor to leading corporations and their external legal counsel. Drawing on your extensive workflow expertise and understanding of the legal industry, you will assist clients in maximizing the value of Everlaw, proactively guiding them through change management processes and helping to embed our solutions into their core business strategies. Your focus will be on fostering high-trust relationships, showcasing credibility, reliability, and a consultative mindset—ultimately ensuring customer success, encouraging adoption, and delivering tangible results. If you are passionate about empowering clients, excel in fast-paced environments, and are dedicated to making a positive impact for both clients and Everlaw, we invite you to join our mission to promote justice by revealing the truth. At Everlaw, our mission is to promote justice by illuminating the truth. We cultivate an open and democratic company culture, dedicated to fostering the professional growth of our team members. We offer an annual learning and development stipend, along with regular career goal check-ins with managers. If you seek an environment that values passion, integrity, ambition, and a commitment to learning, we are excited to hear from you. Are you concerned about lacking some qualifications? Everlaw believes that there is no such thing as a 'perfect' candidate and encourages anyone who feels they can contribute value to our team to apply. This is a full-time, exempt position based in our New York City, NY office with a hybrid work schedule: in-office work on Monday, Wednesday, and Thursday, with the flexibility to work from home on Tuesday and Friday.

Join Everlaw as a Senior Manager of Customer Success, where you will play a pivotal role in shaping our Customer Leadership Team. This position is crucial in driving results and crafting a customer success strategy tailored for the technology sector. You will be the embodiment of our core values, which include mutual respect, humility in communication, an aspiration to elevate standards, and a steadfast commitment to enhancing client experiences.As part of the Customer Success team, you will lead a group of Customer Success Managers and Associates tasked with overseeing the entire post-sale journey for our clients in the Legal Enterprise sector. Your leadership will focus on delivering an exceptional customer experience by advising clients on best practices for integrating Everlaw into their technology frameworks, managing escalations, and ensuring they extract maximum value from their investment in our solutions. You will collaborate extensively across departments, including Sales, Business Development, Product, Engineering, Finance, and Marketing, to guarantee a user experience driven by value.Your contributions will significantly influence our customers' daily interactions, the overall growth of our company, and the strategic direction of the Customer Success Team.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

The Customer Success Manager role at VTS is pivotal to our growth strategy. In this dynamic and expanded version of a traditional SDR role, you will foster meaningful relationships and drive long-term customer satisfaction. Your primary objective will be to engage users of our Activate platform, promoting increased adoption and value realization from our product offerings. By harnessing data-driven workflows and collaborating with senior leadership, you will create scalable pipelines, experiment with innovative go-to-market strategies, and provide invaluable insights to our sales and marketing teams.** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Customer Success Manager:Joining VTS means becoming part of a high-impact, agile team focused on unlocking new revenue streams. Your responsibilities will include:Drive Strategic Customer Relationships: Build and maintain strong relationships with property teams and senior decision-makers nationwide. You will play a crucial role in nurturing these connections from initial contact through ongoing engagement, acting as a key touchpoint for sustained success.Ensure Platform Adoption and Value: Actively monitor product utilization and ensure high adoption rates by engaging with property teams to resolve issues and align their tenant experience goals with actionable plans.Leverage Engagement Data for Growth: Employ data analytics to streamline processes, allowing you to focus on relationship building and experimenting with growth strategies. Track customer engagement metrics to uncover upsell and expansion opportunities within managed accounts.Scale and Collaborate: Learn to manage across different scales using data to effectively identify opportunities while collaborating closely with senior leadership to foster pipeline growth.What makes you a great fit?This role requires a self-motivated individual who thrives in a complex, fast-paced environment.Self-Starter Characteristics: You are curious, coachable, and eager to take initiative in a dynamic, goal-oriented setting. Your proactive mindset and hustle are critical for managing accounts and opportunities independently.Data-Forward Approach: You are adept at leveraging new tools and technologies to enhance productivity and drive success.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Similarweb is hiring a Senior Customer Success Manager to support enterprise clients in New York, NY. This position focuses on building strong relationships and helping organizations get the most value from Similarweb’s solutions. Role overview The Senior Customer Success Manager works directly with a portfolio of enterprise customers. The goal is to drive engagement, address client needs, and maintain high levels of satisfaction. Success in this role comes from understanding each client’s objectives and ensuring their ongoing partnership with Similarweb is productive and valuable. What you will do Develop and maintain long-term relationships with enterprise clients Guide customers to maximize the value of Similarweb’s solutions Promote customer engagement and satisfaction across a diverse client base Requirements Experience managing enterprise customer relationships Strong communication and relationship-building skills Strategic mindset with a focus on client success