Senior Customer Success Manager at ITRS | New York

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital ma…

Join ITRS: Shaping Critical TechnologyAt ITRS, we are dedicated to making vital technology function seamlessly. Our mission is to provide automated, comprehensive IT observability solutions that protect essential applications and foster innovation. We stand out as the sole monitoring and observability platform tailored for the most rigorous and regulated sectors, earning the trust of 90% of Tier 1 capital markets firms.Our philosophy is simple: when our team thrives, so do our customers. With us, you will experience:A supportive culture – We are honored to be recognized as a Great Place to Work for several consecutive years, thanks to our diverse and inclusive environment.Meaningful work – Make a significant impact with thousands of global clients in industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you're starting your career or bringing years of expertise, we are committed to your professional development. Just ask our team members who have been flourishing here for over a decade.Headquartered in London, with teams across the US, Europe, and Asia, ITRS blends the agility of a high-impact tech firm with the stability of a private equity-backed global partner.Role OverviewWe are in search of a proactive and strategic Product Manager to spearhead the development and implementation of analytics-driven products and solutions. This position necessitates a robust grasp of statistical modeling, telemetry data analysis, and capacity planning, alongside an awareness of market trends and customer demands to deliver innovative and dependable products.The ideal candidate will possess experience in analytics product development, collaborating closely with data scientists, engineers, and business stakeholders to launch telemetry anomaly detection and capacity planning solutions effectively.This role reports to our Group Product Manager and offers a hybrid work schedule based in our London headquarters.Your Responsibilities as a Product ManagerLead large-scale telemetry data discovery, analytics, and visualization efforts:Ensure solutions are AI-ready, enabling agents to interact effortlessly with data and models.Forecast telemetry capacity and detect anomalies to anticipate system loads, identify irregularities, and avert failures.Conduct historical threshold analysis for metrics, logs, and traces to define baselines and spot deviations over time.Develop dynamic, high-performance visualizations capable of displaying and exploring extensive telemetry data.Create a self-service analytics workbench that empowers internal teams and customers to independently conduct anomaly detection and statistical modeling.Implement automated incident contextualization to correlate telemetry anomalies with logs, traces, and historical incidents, facilitating faster root-cause analysis.Optimize data retention and lifecycle management with analytics-driven insights.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Join AlphaSense as a Senior Customer Success Manager and play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative product. As a key member of our team, you will drive customer engagement, foster strong relationships, and lead strategic initiatives that enhance customer satisfaction and retention.

nitra seeks a Customer Success Manager in New York to support clients and ensure they benefit fully from the company’s services. This position works closely with a cross-functional team and plays a key part in shaping a positive experience for customers. Role overview The Customer Success Manager focuses on building strong relationships with clients. By understanding their needs and goals, this role helps guide customers through their journey with nitra and supports their ongoing success. Collaboration Working with colleagues from different teams, the Customer Success Manager addresses client questions, solves issues, and helps improve the overall customer experience.

At AppsFlyer, we empower brands to make informed decisions that enhance both their business and customer experiences. Our suite of advanced measurement tools, data analytics, deep linking, engagement solutions, fraud protection, data clean room, and privacy-preserving technologies enables brands to prioritize customer privacy while delivering exceptional service. With a mission to foster meaningful relationships, we collaborate with thousands of creators and over 10,000 technology partners. We are seeking a highly skilled Senior Customer Success Manager to join our dynamic team in New York City. This key role will focus on managing a portfolio of Enterprise customers across North America, driving measurable customer value through product adoption, proactive problem-solving, and collaborative efforts with our sales team. As a Senior Customer Success Manager, you will serve as a strategic advisor and growth partner, contributing to the success of the entire Customer Success team. Our culture is defined by a customer-centric approach and a results-driven mindset. We prioritize impactful coaching, operate with precision, and influence across Sales, Product, and Marketing.

Who You AreYou are a dedicated Customer Success Manager with a passion for problem-solving and a customer-centric approach. You thrive in technical settings and excel at forging strong relationships with clients. Your curiosity drives you to quickly learn and adapt to new technologies.You take pride in your work and are committed to delivering genuine value to customers. Your confidence allows you to work effectively with diverse stakeholders, from engineers to team leaders, as you navigate and support complex customer ecosystems.You thrive in dynamic environments where priorities can change rapidly, and you are eager to enhance your skill set while contributing to a team that is focused on growth and innovation.At Copia, you will collaborate with industrial and engineering teams to facilitate the adoption of modern tools that enhance collaboration, code management, and the operation of critical systems.As a rapidly growing startup, Copia offers an exciting opportunity for individuals who are enthusiastic about joining a fast-paced environment and aspire to develop into a more senior Customer Success leader in the future.

PagerDuty is seeking a Senior Principal Customer Success Manager to support enterprise clients in New York City. This remote role centers on building lasting partnerships and guiding organizations as they use PagerDuty’s platform to meet their business goals. Key responsibilities Develop and sustain trusted relationships with enterprise customers. Lead clients through onboarding and implementation, providing resources and support throughout the process. Work closely with internal teams to address customer needs and ensure satisfaction. Design strategic plans that reflect each customer’s objectives. Represent customer feedback within PagerDuty to help improve products and services. Requirements Proven experience managing relationships with enterprise customers. Strong skills in communication and collaboration. Ability to create strategies that align with client goals. Comfortable working remotely and collaborating with distributed teams. Location This position is remote within the USA and focuses on serving clients in New York City, NY.

Role Overview cinder is looking for a Customer Success Manager in New York to strengthen client relationships and support customer satisfaction. This role centers on helping customers reach their goals with cinder’s products and ensuring they see real value from our services. What You Will Do Build and maintain strong connections with clients to understand their needs and objectives Guide customers through onboarding, making sure their experience is smooth and effective Collect and share customer feedback with internal teams to improve our offerings Encourage adoption of best practices to help customers succeed Promote customer loyalty by supporting ongoing engagement and satisfaction Location This position is based in New York.

About hyperexponential (hx)At hyperexponential, we are revolutionizing decision-making in the $7 trillion insurance industry through our AI-driven platform. Our technology empowers insurers to make informed decisions that influence critical outcomes, from successful rocket launches to the deployment of autonomous vehicles, and even the recovery of communities after natural disasters.Historically, the insurance sector relied on outdated tools for billion-dollar decisions. We are changing that narrative. Our platform integrates data, AI, and human expertise to streamline the process from submission to decision, enabling insurers to act swiftly and confidently.Supported by renowned investors like a16z, Highland Europe, and Battery Ventures, we are on a global scaling journey. Our platform is already trusted by nearly 50 of the world's largest insurers, boasting zero churn and billions in premiums.What started as a singular product has swiftly evolved into a comprehensive, multi-product platform that enhances every facet of pricing and underwriting. At the core of our mission is AI, exemplified by innovations such as our domain-specific AI peer programmer designed for the insurance sector.At hx, we believe that impact is determined by the challenges you tackle and the discipline you bring, not by titles or tenure. Here, you will collaborate with inspiring peers and engage in some of the most meaningful work of your career within a resilient company.If you resonate with this vision, we invite you to join us in shaping the future.About the Customer Success TeamThe Customer Success team is pivotal to hx’s expansion, ensuring that our largest and most intricate enterprise clients in the U.S. derive lasting value from our platform. By fostering deep partnerships with top-tier insurers, we significantly influence renewals, revenue growth, and long-term customer health.We act as trusted advisors, working closely with Sales, Product, Delivery, and Business Value Consulting teams to enhance adoption, tackle complex issues, and provide insights that drive the evolution of the hx platform. Our success metrics include customer outcomes, net revenue retention, and enduring executive relationships.As an Enterprise Customer Success Manager, you will oversee a portfolio of strategic accounts, ensuring customer satisfaction, renewals, and expansion. Your efforts will directly affect revenue retention, customer advocacy, and hx’s standing in the U.S. insurance market.

Join us as we revolutionize the real estate industry by making transactions smarter, faster, and seamless. Real estate represents the largest asset class globally, yet the legal processes remain cumbersome and under-resourced. Lawyers often sift through dense documents and fragmented information while clients seek quicker, more transparent due diligence. Enter Orbital Copilot, the AI-driven assistant tailored for commercial real estate law. Created in collaboration with former real estate attorneys, our solution enhances due diligence efficiency by up to 70% while ensuring legal-grade accuracy. With a recent $60 million Series B funding round, we are poised to accelerate our expansion into the UK and US markets. Leading firms such as Goodwin and BCLP trust us to eliminate tedious tasks, allowing legal teams to focus on their core competencies: delivering exceptional client service and navigating deals to completion swiftly. At Orbital, you will be part of a dynamic team reimagining real estate transactions, fostering rapid collaboration, and empowering individuals to make significant contributions from day one. The OpportunityThis role transcends traditional post-sales responsibilities.Your responsibilities will include:Cultivating relationships with prestigious law firms worldwide.Acting as a strategic advisor to senior legal and real estate stakeholders.Engaging in regular travel to client offices throughout the US.Defining the framework for scaling Customer Success in the US market.Contributing to the development of our US Customer Success team.You will report directly to the VP of Customer Success and play a pivotal role in shaping our growth in the US. Key ResponsibilitiesManage a Portfolio of High-Impact AccountsLead strategic initiatives across onboarding, adoption, renewals, and expansions.Foster executive-level relationships with partners, senior associates, and innovation teams.Design and implement sophisticated onboarding and adoption strategies tailored to complex legal workflows.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

Join Luminance, a leader in Legal-Grade™ AI, revolutionizing the enterprise legal landscape. As a recognized name on Forbes’ AI 50 and Inc. 5000 lists, we are transforming the global legal profession.This is an exceptional chance to become part of Luminance’s expanding global Customer Success team, collaborating with top international law firms and well-known businesses across 60 countries, including major manufacturers, innovative tech companies, global retailers, and pharmaceutical leaders. In this role, you'll nurture relationships and align with our customers’ goals while showcasing how our cutting-edge technology redefines contract management for individuals and businesses alike.The ideal candidate will excel in establishing rapport with clients, ensuring excellence in every engagement, and demonstrating a keen drive for achieving results. Responsibilities include cultivating and maintaining strong customer relationships, designing, implementing, and managing onboarding and rollout strategies for diverse customer bases, from SMEs to enterprises with extensive user networks. You will also train and advise customers on product best practices and work to reduce churn. Utilizing available data, you should provide insights into customer interactions, enhance customer experiences through support and feedback, and handle inquiries and complaints with professionalism.We seek a sociable, analytical individual with a knack for learning and leveraging new software, articulating ideas clearly and effectively. The ideal Customer Success Manager will engage collaboratively with customers, maximize value, and creatively strategize to enhance our reach within the customer community.

About 9fin9fin is an innovative AI platform revolutionizing the global debt markets, the largest asset class valued at over $145 trillion.The debt markets are expansive, international, and crucial, yet they still rely on fragmented data sources, PDFs, and manual processes. 9fin addresses this challenge by providing a unified platform that consolidates proprietary credit data, comprehensive analyses, and efficient workflows across global markets.Currently, 9fin supports over 300 premier institutions worldwide, including leading banks, asset managers, private equity firms, legal practices, and advisory firms. Our business is experiencing rapid growth, particularly in the US, with exceptional client retention driven by the deep integration of our workflows.We are at a pivotal moment in our journey. With a validated product-market fit and strong global demand, 9fin is poised to become the go-to platform for debt markets around the world.The OpportunityThe Customer Success team is integral to nurturing client relationships and boosting revenue by optimizing clients’ workflows. This newly established function will extend our Account Management team and work closely with account managers to create innovative partnerships with our clients.This role is centered on ensuring clients fully grasp our product offerings and actively enhance their platform usage through data-driven communication strategies.Collaboration with cross-functional teams is essential to implementing growth strategies, improving our high-quality, user-friendly products, and delivering an outstanding customer experience.This unique customer success position focuses on executing specific projects throughout the customer lifecycle, thus we seek a commercially savvy individual capable of developing a high-performance strategy from the ground up.Join our highly motivated team within a rapidly expanding company servicing the largest financial market globally, giving you the chance to accelerate your career in sales.What You'll Work OnEvery day presents new challenges, but here’s a glimpse of the exciting responsibilities you’ll undertake:Become a 9fin expert, acquiring a deep understanding of our products and services.Collaborate with account managers on targeted client projects to drive account growth.

Join Attio and Transform CRM for the AI Era!At Attio, we are committed to revolutionizing customer relationship management (CRM) for the age of artificial intelligence. We are developing the first AI-native CRM designed specifically for ambitious go-to-market teams. Recently, we secured a significant $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our talented team is passionate about tackling complex technical challenges, providing exceptional user experiences, and establishing new industry standards.About the RoleThe Customer Success team at Attio plays a crucial role in how we enhance, develop, and deliver value to our clients. We focus on ensuring customer adoption of Attio is swift and effective while facilitating seamless integrations that yield long-term benefits. With a blend of technical expertise and genuine empathy, we support teams in navigating complex use cases, share valuable insights that influence product development, and transform onboarding into sustained success.As a Customer Success Manager at Attio, you will spearhead initiatives focused on customer retention, health monitoring, renewal strategies, and upselling opportunities.Your ResponsibilitiesLead tailored success strategies for high-value accounts, acting as both the primary business relationship owner and a consultative product authority.Devise and implement strategies to assess customer health and promote adoption, retention, and upselling on both individual and group levels.Collaborate with fellow CSMs to generate innovative ideas, formalize best practices, and create scalable program templates that ensure consistency as we expand into new markets.Contribute to large-scale initiatives for mid-tier accounts through channels such as email marketing, workshops/webinars, office hours, and community outreach programs.Utilize data analytics to segment customers based on product utilization and demographic data, providing tailored resources to each segment.Work in partnership with Sales Engineering, post-sales, and Support teams to develop content for scalable initiatives.Collaborate with the marketing and product teams to create engaging brand and activation content.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in a Customer Success or Account Management role.A strong passion for customer satisfaction and an eagerness to help clients maximize their success with Attio.

Join our dynamic Client Services team at InfoSum, where we blend expertise in customer success, support, and solutions engineering to drive exceptional value for our clients. As a Customer Success Manager (CSM), you will play a pivotal role in empowering our clients to maximize their utilization of the InfoSum platform. Your efforts will ensure not only the effective use of our services but also facilitate regular feedback on client use cases to enhance our offerings.About the Customer Success Team:Our Customer Success team is dedicated to understanding and championing our clients’ needs. We focus on consulting clients regarding their 1PD strategies, platform usage, and fostering partnerships. By relaying essential client requirements and collaborating across departments, we aim to drive renewals, tackle platform challenges, facilitate upselling, and address legal queries, ensuring our clients receive the highest level of service.Role Overview:The CSM will be responsible for managing and expanding a diverse portfolio of both standard and strategic accounts. You will collaborate closely with client engineering, product operations, and commercial teams to implement various use cases. Your day-to-day interactions with clients will ensure they derive maximum value from the InfoSum platform, thus keeping them actively engaged. Your role will also involve upselling, renewing contracts, and beginning to demonstrate thought leadership within the organization.Key Responsibilities:Facilitate daily interactions with designated partners.Serve as the primary advocate for clients, navigating internal processes at InfoSum and with clients to deliver optimal outcomes.Provide analytical insights and actionable recommendations to clients.Monitor performance metrics to ensure InfoSum is achieving the best possible outcomes for clients and their partners.Develop and implement go-to-market strategies for premium accounts with multiple use cases.Organize and execute quarterly business reviews and regular meetings.Maintain a systematic and organized account management process to oversee deadlines and seamlessly introduce new revenue initiatives.Undertake additional responsibilities as required by the business.

Vendelux is pioneering a revolutionary approach to how businesses discover, assess, and enhance the effectiveness of their events.As organizations increasingly recognize the critical role event marketers play in driving pipeline and brand awareness, the event marketing landscape has remained one of the least optimized and most opaque channels. Vendelux aims to change this narrative. Our platform serves as the definitive system of record for event marketing, equipping teams with the data and insights necessary to make informed, strategic decisions.With our AI-driven platform, we offer unique insights across over 250,000 events, enabling fast-growing companies to pinpoint where their ideal customers are present, optimize ROI, and transform events into a sustainable growth avenue. Our clients often refer to Vendelux as the ultimate tool for event marketers. A significant aspect of our value proposition lies in our expanding network of partnerships with event organizers, who provide first-party attendee and sponsorship data in exchange for valuable market insights.Moreover, Vendelux Meetings empowers our users to convert event insights into actionable strategies by leveraging AI to identify high-value attendees and facilitate 1:1 meetings with the right prospects at conferences, thereby maximizing pipeline generation and enhancing the impact of every event.Founded in 2021, Vendelux is a Series A SaaS company backed by prominent investors, including FirstMark, following a recent funding round of $14 million. Our dynamic team comprises seasoned professionals from industry leaders such as Bain, ZoomInfo, Shutterstock, Compass, Forter, and Airbnb.We seek a passionate Customer Success Manager to join our growing team. The ideal candidate will have experience in a customer success role within a high-growth tech environment and will be excited about the opportunity to help shape this function at Vendelux.

About NevisNevis is pioneering the world’s first AI-driven wealth management platform, having achieved remarkable growth in just nine months. With over $50 billion in assets under management and projections to exceed $100 billion by year-end, Nevis is backed by top-tier investors, including Sequoia Capital, ICONIQ, and Ribbit, raising a total of $40 million. This positions Nevis among the most highly funded and rapidly expanding Series A startups in Europe.The RoleWe are in search of a dedicated Customer Success Manager who is passionate about fostering relationships with our clients and ensuring they fully embrace our innovative products. As the primary liaison between our Product team and the community of Registered Investment Advisors (RIAs) utilizing Nevis, you will collaborate with elite investment professionals to enhance their operational efficiency, allowing them to devote more time to their clients.Your responsibilities will also include creating a feedback loop that channels valuable insights from users to our internal teams. You will partner with a talented group of AI engineers, researchers, and designers to develop groundbreaking AI solutions in the wealth management sector.If you are genuinely enthusiastic about empowering individuals through sophisticated technology and derive satisfaction from quickly resolving challenges for others, you will thrive in this environment.What You’ll DoManage the relationship with Nevis’ daily users, overseeing their journey from onboarding to becoming power users.Develop processes and tools to track and enhance user engagement with our products.Conduct in-depth research by interacting directly with customers to identify how Nevis can better serve them.Guide customers in understanding and utilizing new products and features effectively.Gather, organize, and present insightful product feedback to pertinent stakeholders within our Product team.Provide timely and relevant insights to assist our founders and team members in prioritizing decisions across commercial strategy and product development.Who You AreYou possess 4+ years of experience in strategy consulting or a client-facing role.Strong communication skills, with the ability to build relationships and influence stakeholders.A passion for technology and its potential to transform client experiences.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

Cloaked is an innovative privacy startup committed to restoring consumer confidence in the use of personal data. Our mission is to create a user-centric internet where individual privacy and opt-in preferences are paramount. Our flagship product is a virtual 'cloak' that allows users to navigate any website—be it Facebook, Amazon, or others—while selectively sharing their personal information according to their preferences.