Strategic Customer Success Manager

Join our innovative team at natter, where your expertise will help us elevate customer experiences to new heights. As a Strategic Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals with our solutions. Your insights and leadership will guide clients through their journey, fostering long-term relationships and dr…

About the Opportunity: We are seeking a Strategic Customer Success Lead to redefine and enhance the value Bluefish provides to Fortune 500 teams. This pivotal role will help us create a scalable customer success framework that integrates profound product knowledge with personalized strategic partnerships. As the Strategic Customer Success Lead, you will oversee a select portfolio of high-value accounts, ensuring they derive continuous value from Bluefish’s offerings. You will act as both a product specialist—aligning customer needs with Bluefish capabilities—and a trusted advisor, guiding customers through the fast-paced AI landscape by offering insights on measurement, optimization, and campaign strategies across AI channels. Key Responsibilities Take ownership of value delivery for a portfolio of strategic enterprise accounts, facilitating meaningful value milestones through direct, high-touch interactions. Act as a strategic partner and advisor to customer stakeholders, providing direction on AI integration, measurement strategies, and campaign enhancement. Work closely with Account Leads to ensure that daily engagements align with global business objectives, renewal processes, and growth initiatives. Create and implement customized success plans that are aligned with customers' goals and measurable outcomes. Encourage deep product adoption by enabling customers to not only understand how to use Bluefish but how to leverage it within their overall marketing and measurement frameworks. Assess account health by utilizing usage data, customer feedback, and sentiment analysis to proactively identify risks, gaps in adoption, and growth opportunities. Transform risk signals into proactive strategies that enhance retention and long-term success. Collaborate across departments including Product, CS Ops, Growth, Services, Sales, and Support to ensure a seamless, high-quality customer experience. Maintain a thorough understanding of the Bluefish product and AI ecosystem to effectively advise customers and contribute to thought leadership. Aggregate insights from strategic accounts and share them with the broader Customer Success team to enhance the overall value delivery process.

Ramp is seeking an experienced and dynamic Head of Customer Success for our Enterprise & Strategic Accounts division. In this pivotal role, you will lead a team dedicated to ensuring our enterprise clients receive exceptional service and value from our solutions. Your leadership will drive customer retention, satisfaction, and engagement, as well as help identify opportunities for growth and expansion within our key accounts.You will work closely with cross-functional teams to develop strategies that enhance customer experiences, optimize product usage, and deliver on our commitment to excellence. This is a unique opportunity to play a crucial role in shaping the future of customer success at Ramp.

Are you a seasoned Customer Success professional passionate about cultivating strong relationships with sophisticated investment management clients? Do you thrive on collaborating with enterprise stakeholders to enhance product adoption, achieve measurable outcomes, and deliver long-term value? If you're eager to work at the crossroads of financial services, SaaS, and AI-driven technology while helping shape strategic customer journeys, we would love to welcome you to our innovative team.As a Strategic Customer Success Manager at Ridgeline, you will take ownership of relationships within a portfolio of mid-enterprise and large investment and wealth management firms. Your role will encompass guiding customers from onboarding through to long-term maturity, accelerating their time-to-value, driving product adoption, and identifying opportunities for expansion. This pivotal position will involve close collaboration with Sales, Product, and Support teams to ensure seamless alignment between client objectives and our platform capabilities. You will utilize state-of-the-art technologies—including AI tools like ChatGPT, Glean, and Claude Code—along with platforms such as Salesforce and Pendo to extract insights, streamline workflows, and facilitate proactive, impactful customer engagement at scale.At Ridgeline, the way we operate is as crucial as what we create. Our team members embody ownership, prioritize growth over comfort, and communicate with transparency. We embrace a mindset of positive intent, take action, and present solutions rather than problems. We celebrate achievements, learn from challenges, and flourish within a resilient, collaborative, and high-performing culture. If this resonates with you, we’re eager to connect!You must be authorized to work in the United States without employer sponsorship.

Join Yotpo, a trailblazer in the eCommerce realm, as we redefine trust and loyalty through innovative AI-driven Reviews and Loyalty solutions. We empower brands to transform casual browsers into loyal customers and enthusiastic advocates. With robust integrations across the eCommerce landscape and the backing of over 30,000 global brands, Yotpo ensures seamless omnichannel experiences that enhance conversion rates, foster strong customer relationships, and drive sustainable, profitable growth.We are seeking a driven and strategic Customer Success Manager to join our Upmarket team. In this pivotal role, you will cultivate relationships with some of the most esteemed eCommerce brands globally. You will serve as a trusted advisor, managing client relationships comprehensively, delivering measurable business outcomes, and ensuring clients thrive on the Yotpo platform.Take ownership of customer relationships from onboarding to renewal, crafting success plans aligned with business objectives and measurable outcomes.Provide expert consultancy in every client interaction, devising customized strategies that reflect each customer's unique goals, challenges, and opportunities.Work closely with Account Managers to promote client retention, growth, and precise revenue forecasting.Continuously monitor adoption and performance metrics, mitigating risks through regular engagement and leading resolution strategies when issues arise.Facilitate strategic Quarterly Business Reviews (QBRs) and executive-level discussions that connect Yotpo’s roadmap with customer objectives.Establish and nurture strong, multifaceted relationships with stakeholders across enterprise organizations, from operational teams to C-suite executives.Collaborate cross-functionally with global teams across Product, Sales, Marketing, and R&D to deliver a top-notch customer experience.Independently manage client escalations, framing challenges constructively and aligning stakeholders on solutions.Advocate for customer needs within the organization, influencing product innovation and roadmap priorities while translating complex requirements into actionable insights for our product and engineering teams.Maintain a comprehensive understanding of Yotpo’s products and the wider marketing landscape, staying ahead of industry trends and best practices.

The Strategic Federal Customer Success Manager at Handshake plays a key role in supporting federal clients based in New York, NY. This position centers on guiding clients through every stage, from onboarding to ongoing optimization, ensuring they achieve their goals with Handshake’s solutions. Key Responsibilities Assist federal clients during the implementation and adoption of Handshake’s products. Collaborate with clients to understand their needs and deliver attentive, effective service. Build and sustain long-term relationships with federal partners. Work with clients to get the most value from Handshake’s solutions and support their strategic planning. Role Focus This role requires a proactive approach to client management, emphasizing both day-to-day support and long-term partnership. Success means helping federal clients use Handshake’s offerings to their full potential and planning for continued growth.

As a Senior Customer Success Manager within the Strategic Corporate segment at Everlaw, you will act as a strategic partner and reliable advisor to leading corporations and their external legal counsel. Drawing on your extensive workflow expertise and understanding of the legal industry, you will assist clients in maximizing the value of Everlaw, proactively guiding them through change management processes and helping to embed our solutions into their core business strategies. Your focus will be on fostering high-trust relationships, showcasing credibility, reliability, and a consultative mindset—ultimately ensuring customer success, encouraging adoption, and delivering tangible results. If you are passionate about empowering clients, excel in fast-paced environments, and are dedicated to making a positive impact for both clients and Everlaw, we invite you to join our mission to promote justice by revealing the truth. At Everlaw, our mission is to promote justice by illuminating the truth. We cultivate an open and democratic company culture, dedicated to fostering the professional growth of our team members. We offer an annual learning and development stipend, along with regular career goal check-ins with managers. If you seek an environment that values passion, integrity, ambition, and a commitment to learning, we are excited to hear from you. Are you concerned about lacking some qualifications? Everlaw believes that there is no such thing as a 'perfect' candidate and encourages anyone who feels they can contribute value to our team to apply. This is a full-time, exempt position based in our New York City, NY office with a hybrid work schedule: in-office work on Monday, Wednesday, and Thursday, with the flexibility to work from home on Tuesday and Friday.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In today’s fast-paced digital landscape, organizations of all sizes count on PagerDuty to ensure flawless digital experiences for their customers. Our platform empowers teams to swiftly identify issues and seize opportunities, facilitating collaboration among the right individuals to resolve problems quickly and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty to navigate their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Our esteemed clientele includes industry leaders such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and more. As we expand our capabilities in Digital Operations Management through AI/ML and Automation, we are increasing our adoption across Development, IT, Customer Service, Security, and various other teams.The Strategic Customer Success Manager plays a pivotal role in aligning with key stakeholders within customer organizations, cultivating and nurturing robust relationships that expedite customers’ digital journeys. Customer Success Managers engage directly with a diverse client base, tailored to their market segments, organizational sizes, solution complexities, and lifecycle needs.

The Customer Success Manager role at VTS is pivotal to our growth strategy. In this dynamic and expanded version of a traditional SDR role, you will foster meaningful relationships and drive long-term customer satisfaction. Your primary objective will be to engage users of our Activate platform, promoting increased adoption and value realization from our product offerings. By harnessing data-driven workflows and collaborating with senior leadership, you will create scalable pipelines, experiment with innovative go-to-market strategies, and provide invaluable insights to our sales and marketing teams.** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Customer Success Manager:Joining VTS means becoming part of a high-impact, agile team focused on unlocking new revenue streams. Your responsibilities will include:Drive Strategic Customer Relationships: Build and maintain strong relationships with property teams and senior decision-makers nationwide. You will play a crucial role in nurturing these connections from initial contact through ongoing engagement, acting as a key touchpoint for sustained success.Ensure Platform Adoption and Value: Actively monitor product utilization and ensure high adoption rates by engaging with property teams to resolve issues and align their tenant experience goals with actionable plans.Leverage Engagement Data for Growth: Employ data analytics to streamline processes, allowing you to focus on relationship building and experimenting with growth strategies. Track customer engagement metrics to uncover upsell and expansion opportunities within managed accounts.Scale and Collaborate: Learn to manage across different scales using data to effectively identify opportunities while collaborating closely with senior leadership to foster pipeline growth.What makes you a great fit?This role requires a self-motivated individual who thrives in a complex, fast-paced environment.Self-Starter Characteristics: You are curious, coachable, and eager to take initiative in a dynamic, goal-oriented setting. Your proactive mindset and hustle are critical for managing accounts and opportunities independently.Data-Forward Approach: You are adept at leveraging new tools and technologies to enhance productivity and drive success.

As a Senior Customer Success Manager within the Strategic Legal segment at Everlaw, you will act as a strategic partner and trusted advisor to premier US and Canadian law firms (AmLaw 200). Utilizing your extensive workflow expertise and profound understanding of the legal industry, you will assist clients in maximizing the value they derive from Everlaw's offerings. Your role involves proactively guiding customers through change management processes and integrating our solutions into their core business strategies. By fostering high-trust relationships, you will establish credibility and a consultative approach, ensuring customer success, driving adoption, and yielding measurable outcomes. If you are dedicated to empowering customers and thrive in dynamic environments, we invite you to be a part of our mission to promote justice by illuminating the truth. At Everlaw, we strive to promote justice through transparency and integrity. Our culture is open and democratic, with a strong commitment to the professional development of our team members. We provide an annual learning and development stipend, alongside regular check-ins with managers concerning your career aspirations. If you seek a workplace that values passion, integrity, innovation, and a growth mindset, we would love to connect with you! If you feel you may be missing some skills, don’t hesitate to apply; we believe in the potential of diverse candidates. This is a full-time, exempt role based in our Oakland, CA or New York City, NY office, featuring a hybrid work schedule: in office Monday, Wednesday, and Thursday, with the flexibility to work from home on Tuesday and Friday.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Dataiku stands as a leading platform in the realm of AI, serving as the enterprise orchestration layer crucial for the design, deployment, and governance of artificial intelligence initiatives. Our integrated environment enables teams to create and manage analytics, machine learning, and AI agents with the transparency, collaboration, and control essential for modern enterprises. By connecting various data platforms, cloud infrastructures, and AI services, Dataiku empowers organizations to implement AI seamlessly across diverse vendor environments with centralized governance.The world’s foremost companies rely on Dataiku to transform AI into a genuine business performance engine, delivering measurable results. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.The Strategic Customer Success Manager at Dataiku will oversee a portfolio of significant enterprise accounts within the Northeast region. This proactive role involves engaging with various stakeholders to demonstrate the value of our software and services. Acting as the internal advocate for our customers, the Strategic Customer Success Manager collaborates with Dataiku teams and partners to exceed client expectations. Success in this role is measured by key metrics related to customer product adoption, expansion, and retention.

As a Customer Success Manager at Stripe, you will play a pivotal role in ensuring our customers achieve their goals by leveraging our innovative payment solutions. You will be the primary point of contact for our clients, providing guidance and support as they navigate our platform. Your expertise will help foster strong relationships with customers, driving their success and satisfaction. Join us in shaping the future of commerce!

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Join a dynamic team at assembly, a cutting-edge startup revolutionizing client engagement. As the inaugural Customer Success Manager, you will collaborate directly with our CEO, Support, and Sales teams to elevate client onboarding, retention, upsell opportunities, and overall satisfaction. We're seeking a driven, resourceful individual ready to immerse themselves in various aspects of our business, even stepping in for sales demonstrations during peak times. This role is perfect for someone eager to help shape our customer success processes from the ground up.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.