Technical Customer Success Manager

About Connecteam:Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the majority of the global workforce, particularly deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management and enabling them to concentrate on growth and operations…

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

About SentryAt Sentry, we believe that poor software is a thing of the past. Our mission is to empower developers to create superior software more efficiently, allowing everyone to enjoy technology once again.With over $217 million in funding and a community of 100,000+ organizations that trust our vision, we are developing innovative performance and error monitoring tools. Our solutions are utilized by industry giants like Disney, Microsoft, and Atlassian, enabling them to reduce bug fixing time and focus on product development.We embrace a hybrid work environment across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office collaboration days. If you are passionate about creating solutions that enhance digital experiences, join us in shaping the future of software monitoring.Role Overview:As a Technical Customer Success Manager (TCSM) at Sentry, you will be pivotal in expanding our Technical Customer Success team to cater to our growing client base and foster deeper utilization of the Sentry Platform globally. You will become a product expert, guiding customers through onboarding, helping them derive maximum value from our platform, and identifying new growth opportunities through diverse applications and product offerings.Your role will involve close collaboration with Account Executives, Sales Engineers, and Engineering teams to ensure that our customers meet their technical and business objectives.This position requires a solid technical background and a comprehensive understanding of the Software Development Life Cycle (SDLC) and relevant technologies. If you possess experience in supporting technical products in customer-facing roles and are eager to join a rapidly growing team that delivers substantial value through an exceptional product, we would love to connect with you.

Flex, a FinTech company based in New York City, helps renters manage their rent payments with greater flexibility and control. The team builds technology that aims to make the rent payment process more manageable for users. Flex continues to grow with strong investor backing and an expanding customer base. Role overview The Technical Program Manager, Customer Success Tools & Technology, plays a central role in shaping the systems and integrations that support Flex’s customer experience. Working closely with the Director of CS Tools & Technology, this position manages the technology stack behind customer support, including Zendesk, automated pipelines, and custom-built internal tools. What you will do Oversee program delivery, manage backlogs, and drive roadmap execution for the Customer Success Tools & Technology team. Work directly on the design, development, and rollout of solutions across the customer support technology stack. Present strategic roadmaps to senior leadership and turn vision into actionable plans. Engage with technical details, such as Zendesk workflows, APIs, and automation logic, to ensure solutions are implemented as intended. Serve as a connector between Customer Success, Product, Engineering, Finance, and BPO partners, translating operational needs into scalable technical solutions. Ensure the CS Tools & Technology stack adapts alongside business growth and changing requirements. Who thrives here This position fits builder-operators who move comfortably between strategy, technical execution, and operational detail. Communicating clearly with both technical and non-technical teams, and turning complex challenges into practical solutions, are key strengths for success in this role.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

Who You AreYou are a dedicated Customer Success Manager with a passion for problem-solving and a customer-centric approach. You thrive in technical settings and excel at forging strong relationships with clients. Your curiosity drives you to quickly learn and adapt to new technologies.You take pride in your work and are committed to delivering genuine value to customers. Your confidence allows you to work effectively with diverse stakeholders, from engineers to team leaders, as you navigate and support complex customer ecosystems.You thrive in dynamic environments where priorities can change rapidly, and you are eager to enhance your skill set while contributing to a team that is focused on growth and innovation.At Copia, you will collaborate with industrial and engineering teams to facilitate the adoption of modern tools that enhance collaboration, code management, and the operation of critical systems.As a rapidly growing startup, Copia offers an exciting opportunity for individuals who are enthusiastic about joining a fast-paced environment and aspire to develop into a more senior Customer Success leader in the future.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

The Customer Success Manager role at VTS is pivotal to our growth strategy. In this dynamic and expanded version of a traditional SDR role, you will foster meaningful relationships and drive long-term customer satisfaction. Your primary objective will be to engage users of our Activate platform, promoting increased adoption and value realization from our product offerings. By harnessing data-driven workflows and collaborating with senior leadership, you will create scalable pipelines, experiment with innovative go-to-market strategies, and provide invaluable insights to our sales and marketing teams.** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Customer Success Manager:Joining VTS means becoming part of a high-impact, agile team focused on unlocking new revenue streams. Your responsibilities will include:Drive Strategic Customer Relationships: Build and maintain strong relationships with property teams and senior decision-makers nationwide. You will play a crucial role in nurturing these connections from initial contact through ongoing engagement, acting as a key touchpoint for sustained success.Ensure Platform Adoption and Value: Actively monitor product utilization and ensure high adoption rates by engaging with property teams to resolve issues and align their tenant experience goals with actionable plans.Leverage Engagement Data for Growth: Employ data analytics to streamline processes, allowing you to focus on relationship building and experimenting with growth strategies. Track customer engagement metrics to uncover upsell and expansion opportunities within managed accounts.Scale and Collaborate: Learn to manage across different scales using data to effectively identify opportunities while collaborating closely with senior leadership to foster pipeline growth.What makes you a great fit?This role requires a self-motivated individual who thrives in a complex, fast-paced environment.Self-Starter Characteristics: You are curious, coachable, and eager to take initiative in a dynamic, goal-oriented setting. Your proactive mindset and hustle are critical for managing accounts and opportunities independently.Data-Forward Approach: You are adept at leveraging new tools and technologies to enhance productivity and drive success.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

As a Customer Success Manager at Stripe, you will play a pivotal role in ensuring our customers achieve their goals by leveraging our innovative payment solutions. You will be the primary point of contact for our clients, providing guidance and support as they navigate our platform. Your expertise will help foster strong relationships with customers, driving their success and satisfaction. Join us in shaping the future of commerce!

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Join a dynamic team at assembly, a cutting-edge startup revolutionizing client engagement. As the inaugural Customer Success Manager, you will collaborate directly with our CEO, Support, and Sales teams to elevate client onboarding, retention, upsell opportunities, and overall satisfaction. We're seeking a driven, resourceful individual ready to immerse themselves in various aspects of our business, even stepping in for sales demonstrations during peak times. This role is perfect for someone eager to help shape our customer success processes from the ground up.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

About RenaissanceJoining Renaissance® means becoming part of a global leader in pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students, allowing them to focus on what truly matters—exciting learning experiences in the classroom. With our passionate employees and dedicated educational partners, we have significantly contributed to student growth, with Renaissance products utilized in over a third of US schools and in more than 100 countries worldwide.Every day, our commitment to our mission is exemplified through our core values: trust one another, achieve together, strive for excellence, own our actions, and continuously grow and adapt.Job DescriptionAt Renaissance, we believe that Customer Success hinges on understanding our customers’ desired outcomes and collaborating with them to maximize their value throughout their journey. As a Customer Success Manager II, you will play a vital role in guiding teachers and administrators through onboarding, nurturing, and renewal processes. Your objective is to not only retain customers but also to deliver an outstanding experience with our platform(s) that fuels successful student learning outcomes. This position involves managing District and School level accounts, and we seek an individual capable of driving successful implementations at scale while achieving Renaissance’s business goals.Territory: New YorkKey Responsibilities:Independently manage a portfolio of business across assigned territories, executing SOPs and developing proactive strategies tailored to customer segmentation and identified objectives.Ensure continuous customer satisfaction throughout their journey with Renaissance.Regularly contribute to identifying and documenting potential risks, applying knowledge of the local customer and territory context; escalate risks as necessary with some oversight.... (additional tasks will be included)

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.