Technical Program Manager, Customer Success Tools & Technology

Flex, a FinTech company based in New York City, helps renters manage their rent payments with greater flexibility and control. The team builds technology that aims to make the rent payment process more manageable for users. Flex continues to grow with strong investor backing and an expanding customer base. Role overview The Technical Program Manager, Custome…

About Connecteam:Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the majority of the global workforce, particularly deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management and enabling them to concentrate on growth and operations.Role Overview:We are seeking a motivated and technologically adept Technical Customer Success Manager to become a vital part of our team. In this role, you will provide professional services to our clients, customize Connecteam features to fit their workflows, integrate our platform with other tools, and assist in migrating data from existing systems to Connecteam. You will collaborate closely with our Customer Success and R&D teams to enhance your expertise and deliver exceptional service, optimizing customer processes and onboarding to save them precious time.

Position OverviewWe are looking for a highly organized, proactive, and technically skilled Customer Success Manager to enhance the ongoing production operations of Stratumn, our internal AI tool that is currently being integrated into client environments. This role is ideal for a professional with 1-3 years of experience in application support, production support, technical operations, or a related field who is enthusiastic about working in a cross-functional, client-facing environment.The Customer Success Manager will be instrumental in establishing and executing a robust production support model for Stratumn, focusing on support processes, service levels, issue tracking, and operational governance. As the Level 1 support lead, this individual will oversee issue intake, triage, troubleshooting, and resolution of user issues and defects while collaborating closely with product, engineering, client-facing teams, and business stakeholders to ensure timely and effective outcomes.This role demands a strong foundation in technical troubleshooting, structured problem-solving, communication, and operational coordination. The ideal candidate will be adept at navigating workflows, environments, and third-party integrations, while also enhancing the support operations through reporting, documentation, and continuous improvement initiatives.

As a Senior Enablement Program Manager in the Customer Success department at Amplitude, you will play a crucial role in driving the success of our clients by ensuring they are equipped with the necessary tools and insights to maximize their use of our platform. You will collaborate with cross-functional teams to design and implement enablement programs that enhance customer engagement, retention, and satisfaction.

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

Genius Sports is at the forefront of transforming the sports industry by combining cutting-edge technology with unparalleled live data to create an engaging and personalized experience for sports fans around the globe. Discover more about us at geniussports.com.The Role - Senior Technical Program ManagerWe are on the lookout for a Senior Technical Program Manager who will spearhead execution, alignment, and delivery across our core infrastructure platform. Genius Sports is in the process of integrating various technology teams and acquired platforms under a cohesive technical strategy. This role is pivotal in ensuring that these initiatives progress in a coordinated and reliable manner.Our Infrastructure Platform empowers engineering teams to consistently and efficiently build, deploy, and manage Genius Sports’ diverse product portfolio. As a Senior TPM, you will play a crucial role in transforming broad objectives into actionable programs, managing interdependencies and risks, and ensuring timely delivery against defined milestones and goals. You will collaborate closely with the entire InfraPlat team, product engineering leaders, and security teams to maintain alignment, coordinate efforts across teams, and uphold visibility.What You’ll DoDrive execution of cross-functional programs that involve various platform and product teams.Translate strategic initiatives into well-structured program plans with defined scope and milestones.Establish and maintain program operating rhythms, including planning sessions, execution tracking, reviews, and retrospectives.Identify, monitor, and manage interdependencies and risks among teams with competing priorities.Collaborate with technical leads to ensure initiatives prioritize developer velocity, operational excellence, security, and cost efficiency.Support initiatives such as multi-region Kubernetes platforms, MLOps workflows, standardized deployment systems, and shared authentication services.What You’ll Bring6+ years of experience in technical program management.Proven track record of coordinating delivery across multiple engineering teams and long-term initiatives.Ability to engage deeply in technical discussions to grasp requirements, constraints, and delivery risks.Exceptional written and verbal communication skills, with the capability to convey complex technical concepts to various stakeholders.

As a Customer Success Manager at Stripe, you will play a pivotal role in ensuring our customers achieve their goals by leveraging our innovative payment solutions. You will be the primary point of contact for our clients, providing guidance and support as they navigate our platform. Your expertise will help foster strong relationships with customers, driving their success and satisfaction. Join us in shaping the future of commerce!

About SentryAt Sentry, we believe that poor software is a thing of the past. Our mission is to empower developers to create superior software more efficiently, allowing everyone to enjoy technology once again.With over $217 million in funding and a community of 100,000+ organizations that trust our vision, we are developing innovative performance and error monitoring tools. Our solutions are utilized by industry giants like Disney, Microsoft, and Atlassian, enabling them to reduce bug fixing time and focus on product development.We embrace a hybrid work environment across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office collaboration days. If you are passionate about creating solutions that enhance digital experiences, join us in shaping the future of software monitoring.Role Overview:As a Technical Customer Success Manager (TCSM) at Sentry, you will be pivotal in expanding our Technical Customer Success team to cater to our growing client base and foster deeper utilization of the Sentry Platform globally. You will become a product expert, guiding customers through onboarding, helping them derive maximum value from our platform, and identifying new growth opportunities through diverse applications and product offerings.Your role will involve close collaboration with Account Executives, Sales Engineers, and Engineering teams to ensure that our customers meet their technical and business objectives.This position requires a solid technical background and a comprehensive understanding of the Software Development Life Cycle (SDLC) and relevant technologies. If you possess experience in supporting technical products in customer-facing roles and are eager to join a rapidly growing team that delivers substantial value through an exceptional product, we would love to connect with you.

About FLORA: At FLORA, we are redefining creativity with our innovative tools designed for the modern creative class. Our intelligent canvas integrates cutting-edge AI models to enhance professional craftsmanship. With a compact team of around 20, we have successfully raised $52 million from renowned investors such as Redpoint Ventures, Hanabi Capital, Menlo Ventures, Justin Kan, and Gabe Whaley, the founder of MSCHF. Our diverse clientele includes industry leaders like Pentagram, Lionsgate, and Nike.About the Role: As an Enterprise Customer Success Manager at FLORA, you will be the key relationship steward for a portfolio of enterprise accounts. Your role will encompass driving product adoption, ensuring client retention, managing renewals, and serving as a trusted advisor to pivotal stakeholders. You should be adept at establishing processes from the ground up, adaptable to wearing multiple hats, and excel in a dynamic environment—while consistently delivering outstanding customer results.Your Responsibilities Include:Overseeing the complete customer lifecycle for a range of enterprise accounts, from the onboarding process to renewals and expansions.Cultivating deep, trusted relationships with executive sponsors, champions, and day-to-day users within customer organizations. Leading intricate, cross-functional projects to boost platform adoption and ensure that clients realize measurable business outcomes.Formulating and implementing tailored Customer Success Plans that align with each account’s objectives, KPIs, and growth trajectories.Collaborating with Account Executives to proactively identify renewal risks and opportunities for expansion within your account portfolio, thereby driving net revenue retention and growth.Managing the entire renewals process—including forecasting, negotiation, and timely closure—in partnership with Sales and Finance. Conducting regular Executive Business Reviews (EBRs) to communicate value, progress, and alignment with the roadmap.Acting as the internal advocate for the customer, collaborating with Product, Engineering, and Marketing teams to influence the FLORA roadmap.Proactively tracking customer health scores, usage data, and engagement metrics to mitigate the risk of churn.Contributing to the development of scalable Customer Success playbooks, processes, and best practices.Skillfully navigating complex organizational structures and multi-threaded stakeholder relationships.

About RenaissanceJoining Renaissance® means becoming part of a global leader in pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students, allowing them to focus on what truly matters—exciting learning experiences in the classroom. With our passionate employees and dedicated educational partners, we have significantly contributed to student growth, with Renaissance products utilized in over a third of US schools and in more than 100 countries worldwide.Every day, our commitment to our mission is exemplified through our core values: trust one another, achieve together, strive for excellence, own our actions, and continuously grow and adapt.Job DescriptionAt Renaissance, we believe that Customer Success hinges on understanding our customers’ desired outcomes and collaborating with them to maximize their value throughout their journey. As a Customer Success Manager II, you will play a vital role in guiding teachers and administrators through onboarding, nurturing, and renewal processes. Your objective is to not only retain customers but also to deliver an outstanding experience with our platform(s) that fuels successful student learning outcomes. This position involves managing District and School level accounts, and we seek an individual capable of driving successful implementations at scale while achieving Renaissance’s business goals.Territory: New YorkKey Responsibilities:Independently manage a portfolio of business across assigned territories, executing SOPs and developing proactive strategies tailored to customer segmentation and identified objectives.Ensure continuous customer satisfaction throughout their journey with Renaissance.Regularly contribute to identifying and documenting potential risks, applying knowledge of the local customer and territory context; escalate risks as necessary with some oversight.... (additional tasks will be included)

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

Join Contentsquare as a Customer Success Manager for Scaled Programs, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative analytics platform. You will collaborate closely with cross-functional teams to enhance customer experiences and drive engagement.

Are you a seasoned Customer Success professional passionate about cultivating strong relationships with sophisticated investment management clients? Do you thrive on collaborating with enterprise stakeholders to enhance product adoption, achieve measurable outcomes, and deliver long-term value? If you're eager to work at the crossroads of financial services, SaaS, and AI-driven technology while helping shape strategic customer journeys, we would love to welcome you to our innovative team.As a Strategic Customer Success Manager at Ridgeline, you will take ownership of relationships within a portfolio of mid-enterprise and large investment and wealth management firms. Your role will encompass guiding customers from onboarding through to long-term maturity, accelerating their time-to-value, driving product adoption, and identifying opportunities for expansion. This pivotal position will involve close collaboration with Sales, Product, and Support teams to ensure seamless alignment between client objectives and our platform capabilities. You will utilize state-of-the-art technologies—including AI tools like ChatGPT, Glean, and Claude Code—along with platforms such as Salesforce and Pendo to extract insights, streamline workflows, and facilitate proactive, impactful customer engagement at scale.At Ridgeline, the way we operate is as crucial as what we create. Our team members embody ownership, prioritize growth over comfort, and communicate with transparency. We embrace a mindset of positive intent, take action, and present solutions rather than problems. We celebrate achievements, learn from challenges, and flourish within a resilient, collaborative, and high-performing culture. If this resonates with you, we’re eager to connect!You must be authorized to work in the United States without employer sponsorship.

Who You AreYou are a dedicated Customer Success Manager with a passion for problem-solving and a customer-centric approach. You thrive in technical settings and excel at forging strong relationships with clients. Your curiosity drives you to quickly learn and adapt to new technologies.You take pride in your work and are committed to delivering genuine value to customers. Your confidence allows you to work effectively with diverse stakeholders, from engineers to team leaders, as you navigate and support complex customer ecosystems.You thrive in dynamic environments where priorities can change rapidly, and you are eager to enhance your skill set while contributing to a team that is focused on growth and innovation.At Copia, you will collaborate with industrial and engineering teams to facilitate the adoption of modern tools that enhance collaboration, code management, and the operation of critical systems.As a rapidly growing startup, Copia offers an exciting opportunity for individuals who are enthusiastic about joining a fast-paced environment and aspire to develop into a more senior Customer Success leader in the future.

As a Customer Success Manager for Industries at Anthropic, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI technologies. You will work closely with customers to understand their objectives, provide strategic insights, and ensure they derive maximum value from our solutions.Your responsibilities will include onboarding new clients, conducting regular check-ins, and proactively addressing any challenges they may face. You will act as the primary point of contact for customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

About PolymarketPolymarket stands as the largest prediction market platform globally, offering individuals a unique opportunity to express their insights on real-world events by trading on outcomes in politics, economics, sports, culture, and current affairs. Our peer-to-peer marketplace operates without a centralized house, allowing us to aggregate diverse opinions into transparent, market-based probabilities that truly reflect collective expectations about the future.As we continue to expand rapidly, with an impressive $21B traded in 2025, we are positioning ourselves as an alternative source of news and insights. Our vision is to be a trusted beacon of truth in global media, and we invite you to join us in this mission.About the RolePolymarket is in search of a Senior Technical Program Manager who will bring organization and execution excellence to our dynamic engineering team. In this role, you will facilitate coordination among engineering teams, ensuring that cross-functional initiatives are delivered on schedule while establishing the systems and processes necessary for our growth.This position is foundational for our evolving organization. As we have experienced rapid growth, we currently lack formal PM processes. You will not merely implement existing frameworks; instead, you will design and develop them from the ground up.Key ResponsibilitiesDelivery & Execution: Oversee the complete delivery of technical projects encompassing backend services, infrastructure, and user-facing features. Take responsibility for timelines, dependencies, and alignment among stakeholders for our top priority initiatives.Cross-Team Coordination: Act as the central hub of coordination among engineering, product, and leadership teams. Proactively identify and mitigate blockers before they escalate into issues. Ensure all teams remain aligned on priorities and project sequencing.Process & Systems Development: Create and implement frameworks, rituals, and tools that enhance visibility into project progress while avoiding unnecessary bureaucracy.Technical Bridging: Facilitate the connection between product vision and engineering execution. A solid understanding of our architecture will be essential for scoping work and managing inter-team dependencies effectively.Documentation & Knowledge Management: Establish standards for technical documentation and decision records that are practical and utilized. Ensure asynchronous work is possible and our learnings are preserved.Stakeholder Communication: Manage communication with leadership and cross-functional partners, providing clear, actionable updates regarding project status, risks, and trade-offs.Team Development: As the organization grows, assist in building the program management function, which may include recruitment and mentorship of future team members.

The Customer Success Manager role at VTS is pivotal to our growth strategy. In this dynamic and expanded version of a traditional SDR role, you will foster meaningful relationships and drive long-term customer satisfaction. Your primary objective will be to engage users of our Activate platform, promoting increased adoption and value realization from our product offerings. By harnessing data-driven workflows and collaborating with senior leadership, you will create scalable pipelines, experiment with innovative go-to-market strategies, and provide invaluable insights to our sales and marketing teams.** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Customer Success Manager:Joining VTS means becoming part of a high-impact, agile team focused on unlocking new revenue streams. Your responsibilities will include:Drive Strategic Customer Relationships: Build and maintain strong relationships with property teams and senior decision-makers nationwide. You will play a crucial role in nurturing these connections from initial contact through ongoing engagement, acting as a key touchpoint for sustained success.Ensure Platform Adoption and Value: Actively monitor product utilization and ensure high adoption rates by engaging with property teams to resolve issues and align their tenant experience goals with actionable plans.Leverage Engagement Data for Growth: Employ data analytics to streamline processes, allowing you to focus on relationship building and experimenting with growth strategies. Track customer engagement metrics to uncover upsell and expansion opportunities within managed accounts.Scale and Collaborate: Learn to manage across different scales using data to effectively identify opportunities while collaborating closely with senior leadership to foster pipeline growth.What makes you a great fit?This role requires a self-motivated individual who thrives in a complex, fast-paced environment.Self-Starter Characteristics: You are curious, coachable, and eager to take initiative in a dynamic, goal-oriented setting. Your proactive mindset and hustle are critical for managing accounts and opportunities independently.Data-Forward Approach: You are adept at leveraging new tools and technologies to enhance productivity and drive success.