About the job
About Us
Indie Campers is the global leader in road trip travel, operating one of the largest fleets of camper vans and recreational vehicles (RVs) worldwide. With a growing presence across Europe, North America, and Oceania, we are a rapidly expanding company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a crucial role in fulfilling this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent customer-centric experience.
As the on-site leader, the City Lead ensures operational excellence, team performance, and the overall customer journey in their city, acting as a bridge between global standards and local execution.
The Role
The City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and lack of specialized units (Service, RV Sales, Support).
This role is 70 to 80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet availability.
Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the effective use of consumables, prevention of unnecessary expenditures, minimizing rework, and disciplined management of operational expenses.
Key Responsibilities
Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);
