About the job
YOUR MISSION:
As a vital member of the customer service team, your role will focus on enhancing and developing supply chain management processes for our clients, leveraging our continuous improvement program, SCOS (Supply Chain Operating System).
The customer service department serves as a central hub within the organization, facilitating close collaboration with sales, demand, logistics, central planning, and marketing teams under the guidance of a member of the S&OP team.
Project and Operational Monitoring: (legal context and distribution concentration)
In a rapidly changing legislative environment, you will contribute to adapting our processes and organization to strengthen our agility and compliance with new topics and programs, ensuring the adequacy and compliance of existing processes and systems.
Operational: Mapping and Client Supply Strategy
You will map (Customer Segmentation strategy & Cost to Serve program), document current processes through real business cases (measuring customer satisfaction), analyze root causes, and provide recommendations along with proposed action plans.
Project: Optimization of Penalty Management
In addition to performance indicators (service rate and delivery reliability), you will be exposed to the evolving legislative context (e.g., EGalim2) to adapt our operations and processes, addressing the dimensions of penalty management and financial management.
Daily, you will work closely with sales, demand, logistics, central planning, and marketing teams under the supervision of an S&OP team member.
With daily support from your mentor, this experience will allow you:
- To acquire practical skills relevant to your role
- To develop your soft skills, particularly autonomy, initiative, and priority management.
