Customer Operations Manager

Join our dynamic team at Streem Energy as a Customer Operations Manager! In this pivotal role, you will be responsible for empowering our clients to maximize their day-to-day use of our innovative services. Your primary focus will be to maintain the integrity of the data provided, optimize the configurations of our Streem data models and services tailored to…

iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.

About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.

Join our dynamic team at avivgroup as a Project Manager in Customer Operations. In this pivotal role, you will oversee and enhance our customer support processes, ensuring the highest levels of service and satisfaction. You will collaborate closely with cross-functional teams in Sales, Customer Support, and Marketing to drive operational excellence and implement innovative solutions that meet our customers' needs.Your ability to manage projects effectively, combined with your strong communication skills, will be essential in fostering a customer-centric environment. If you have a passion for customer operations and thrive in a fast-paced setting, we want to hear from you!

Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir

At Joko, we empower consumers to make smarter shopping choices. Our vision is to transform the shopping experience, enabling individuals to discover what they need, make informed decisions, and save money.Founded in the vibrant city of Paris, Joko is a technology-driven company and a certified B Corporation with a diverse team of over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users saving money daily at over 10,000 merchants, Joko is making a significant impact.Our innovative offerings range from cashback and automatic coupons to price alerts and carbon tracking, and we continually expand our product line. Currently, we are developing an AI-powered shopping assistant to guide users in finding the best products based on price, quality, and environmental impact.Having achieved profitability in our primary market, we are now focused on scaling globally, particularly in the United States.Join us on this exciting journey and help shape the future of shopping!This role offers flexibility for remote work. Our Customer ServiceOur Care Operations team ensures that every interaction with Joko is handled with precision, fairness, and compassion. We are instrumental in fostering trust with our users while safeguarding both their experience and Joko’s operational integrity.We represent the voice of our users and contribute significantly to Joko’s operational and product strategies. Beyond merely processing inquiries or claims, the Care Operations team takes on the following responsibilities:Identifying friction points, risks, and inefficiencies within user journeysProviding actionable insights to internal teamsEnsuring that our operations scale while maintaining high standards of quality, consistency, and efficiencyOur ultimate goal is to ensure an outstanding user experience while continuously enhancing our tools, processes, and operational methodologies. Your RoleWe are in search of an analytical and impact-focused Operations Manager to join our Care Operations team, taking ownership of a critical area: Care or Fraud & Claims.In this role, you will have end-to-end ownership of your area, spearheading complex operational initiatives aimed at enhancing quality, efficiency, and user trust. You will craft scalable, data-driven solutions while collaborating closely with internal teams and external partners.In both areas, your responsibilities will include:Defining, tracking, and analyzing operational KPIs to uncover trends, root causes, and opportunities for improvementLeading cross-functional operational projects, from process optimization to implementation

About Skello At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of managers and employees by optimizing and automating key processes.We prioritize field teams in everything we do. With intelligent tools like our Skello Assistant and smart planner, we directly address their unique requirements.Our ambition is straightforward: to become the go-to HR solution for all field teams across Europe.Skello by the Numbers• 7 key sectors• 25,000 businesses trust Skello today.• 600,000 employees utilize Skello daily.• The Skello team comprises over 400 employees.• 3 European hubs: Paris, Lille, and Barcelona.Our Company CultureWe recognize that to fulfill our mission, we must embody our values daily (SHIFT). Set the bar higher every day Support one another Envision tomorrow, start today Prioritize customers Take work seriously, not ourselvesFocus on the Billing TeamYou will join the Billing team within the Operations department, responsible for invoices, credits, collections, reimbursements, and recoveries. As a key contact, you will be at the heart of post-sale customer relationships, constantly interacting with Skello's sales, customer experience, and marketing teams. Your role will have a direct and visible impact on our clients' satisfaction and the efficiency of our operations.Your Role at Skello Your primary objective will be to serve as the billing reference for our clients and internal teams. You will tangibly contribute to enhancing customer experience by swiftly and accurately resolving billing issues while participating in the optimization of our processes.

Join our dynamic team at jobsforhumanity as a Senior Operations Manager. In this pivotal role, you will lead our operations initiatives, ensuring efficiency and excellence throughout our processes. Your strategic vision and leadership will help us achieve our mission of empowering underserved communities worldwide.

Join Joko, where we're on a mission to transform the shopping experience for consumers. Our goal is to empower individuals to shop smarter, enabling them to easily find what they need, make informed purchasing decisions, and save money.Founded in the vibrant city of Paris, Joko is a pioneering tech company recognized as a certified B Corp, currently employing over 90 talented individuals across locations including Barcelona and New York. Already, more than 5 million users benefit from our services, saving money daily at over 10,000 merchants.Our range of products continues to expand, featuring cashback, automatic coupons, price alerts, and carbon tracking. As we push forward, we are excited to introduce an AI-powered shopping assistant designed to help users discover the best products based on price, quality, and sustainability.Having achieved profitability in our core market, we are now poised for global expansion, with a keen focus on the U.S. market.It’s still day 1—come and help us redefine the future of shopping!This role is remote-friendly. About Our Business Operations TeamThe Business Operations team at Joko is a dynamic group driving internal innovation. We tackle the company’s most strategic and complex challenges, not just solving them but transforming them into scalable growth engines. From launching new business lines to rethinking revenue structures or integrating AI into our operations, we are the catalyst for high-impact initiatives that propel Joko forward.Our mission is clear: to ensure that Joko operates at its optimal level, every single day. Key ResponsibilitiesWe are in search of a highly analytical, resourceful, and impact-driven Operations Manager to join our Business Operations team and take ownership of one of our critical operational areas: Content, Product, Revenue, Finance, Marketing, or People.In this role, you will fully own your vertical, dive deep into its most challenging issues, and lead bold initiatives that unlock new performance levels. You will design tech-enabled, scalable solutions that drive Joko’s next phase of growth and efficiency.Your specific focus will depend on your background and the company's priorities. Example missions may include:Revenue OperationsRevamp our sales and account management processes to enhance conversion and retention rates.Optimize and rebuild our CRM (Hubspot) to facilitate data-driven decision-making.

Wheely provides premium chauffeured transportation in major cities throughout Europe, the U.S., and the Middle East. The company combines advanced technology with high-end service for over 100,000 active riders and 1,200 corporate clients. With $43M in funding and annual revenue above $100M, Wheely continues to expand, including recent launches in New York City and growth across the U.S. and EMEA. Role overview The Associate Operations Manager in Paris helps keep Wheely’s luxury marketplace running reliably and efficiently. Operations is central to Wheely’s business, where accuracy and attention to detail are essential. This position works closely with senior leadership to address day-to-day market needs. What you will do Address supply and demand challenges in the Paris market Refine and support pricing strategies for local operations Maintain operational efficiency and systemic accuracy Who thrives in this role This position suits someone who enjoys solving operational puzzles, values precision, and is comfortable collaborating with senior leaders to ensure a smooth-running marketplace.

Join Aircall, a leading AI-driven customer communications platform, where over 22,000 businesses globally enhance their revenue, streamline issue resolution, and empower customer-facing teams. We're transforming customer interaction by merging voice, SMS, WhatsApp, and AI into a single, efficient workspace.Our growth stems from a straightforward principle: assisting teams to work smarter, not harder. With innovations like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we enable our teams to perform at their best, achieving increased revenue and quicker resolutions.Headquartered in Paris, with a robust presence in North America centered in Seattle, and teams in cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is on a rapid growth trajectory. Our product is beloved by customers and is bolstered by renowned investors and swift advancements in AI across our offerings.Our Work Culture: At Aircall, we are passionate about our customers, driven by data, and dedicated to achieving impactful results. We cherish ownership, continuous learning, and agile execution. If you thrive in a collaborative, dynamic environment where trust and results matter, you will find your place here.We are seeking a proactive and highly skilled leader to join our extensive Support organization as the head of the global Number Operations team. This team is dedicated to providing exceptional support for all number-related customer inquiries, including purchasing, porting, and compliance, serving our growing customer base of over 22,000. The NumOps team collaborates closely with Carrier Relations, Product & Engineering, Legal, and customer-facing teams like Success and Sales.Reporting to the VP of Customer Support & Experience and being an integral part of the Support Leadership team, you will leverage your extensive Number Operations knowledge to shape Aircall's number management strategy. You will ensure that the challenges, constraints, risks, and opportunities related to NumOps are consistently identified, understood, and addressed.

Paris | Full-time Join us at Bigblue, where we are redefining the e-commerce landscape for independent brands. Our mission is to empower these brands to compete with industry giants like Amazon by providing unparalleled logistics solutions.Since our inception in 2018, we have developed a cutting-edge logistics platform that supports over 500 brands, including renowned names such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, and our proprietary WMS (Warehouse Management System) Atlas, we are tackling logistics challenges with innovation — delivering fulfillment that is faster, smarter, and more sustainable.With $20+M in funding and the trust of the next generation of e-commerce leaders, we are on a rapid growth trajectory, aiming to process 10 million orders in 2024 and expand into ambitious new markets. We seek a strategic partner who shares our vision for the future.Role OverviewAs we continue to expand, the merchant experience is not just a priority — it is fundamental to our long-term strategy and success.We are establishing a specialized Operations Management function aimed at enhancing our merchant-facing Success organization, which includes Account Management, Onboarding, Customer Success, and Support. This team will be pivotal in transforming our operational efficiency, sharing knowledge effectively, and delivering exceptional value to every merchant.We are looking for a dynamic, analytical, and self-driven Operations Manager to build this function from the ground up. You will design the systems, processes, and enablement programs that will revolutionize how our teams operate and collaborate within Bigblue as we scale.This position reports directly to the Head of Merchants and has the potential to lead a team of two. If you are a former consultant, Chief of Staff, or operations leader who thrives in creating structure from uncertainty, optimizing performance, and achieving measurable results at scale, this is a rare opportunity to influence a crucial growth engine. Your MissionDevelop and implement a comprehensive strategy for the enablement and operations of the merchant team, defining how teams learn, processes scale, knowledge flows, and how we prepare both customers and our people for product evolution.

About UsIndie Campers is the world's leading provider of road trip experiences, operating one of the largest fleets of camper vans and recreational vehicles (RVs) globally. With an expanding presence across Europe, North America, and Oceania, we are a rapidly growing company committed to making travel more connected, meaningful, and accessible for everyone.As the City Lead, you play a crucial role in advancing this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent customer-centric experience.As the on-site leader, the City Lead ensures operational excellence, team performance, and the overall customer journey within the city, serving as a bridge between global standards and local execution. The RoleThe City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the limited size of the team and the absence of specialized units (Service, RV Sales, Support).This role is 70 to 80% hands-on, ensuring smooth operational flow, robust customer service, accurate documentation, and reliable fleet availability.Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined management of operational expenditures. Key ResponsibilitiesExecute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);

In today's thriving e-commerce landscape, independent brands face challenges in achieving the streamlined logistics offered by industry giants like Amazon. At Bigblue, our mission is to revolutionize this experience.We empower brands by democratizing top-tier operations, enabling them to scale efficiently while ensuring a five-star customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands, ranging from dynamic DTC companies to renowned global brands such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, our innovative Warehouse Management System (WMS) Atlas and a network of 7 warehouses across Europe enable us to tackle logistics challenges that others shy away from, making fulfillment faster, smarter, and more sustainable.Supported by over $20M in funding and trusted by the new generation of e-commerce trailblazers, we are rapidly expanding — aiming to process 10 million orders by 2024 as we embark on bold enterprise growth. We seek a dedicated partner to lead us on this exciting journey.As Bigblue scales its B2B operations alongside its established B2C services, providing reliable support to our merchants remains our top priority.We are in search of a B2B Operations Manager to step into a vital role as our current manager transitions. This position entails comprehensive oversight of B2B operations across the EU, focusing on operational performance, service excellence, and team coordination. This role blends strategic leadership with hands-on execution and direct personnel management. You will ensure operational decisions and enhancements are aligned with the needs and expectations of our merchants.

Join MSX International as an Operations Manager and take the lead in optimizing our operational processes. In this pivotal role, you will be responsible for enhancing efficiency and driving performance across our teams. Bring your expertise in operations management to a dynamic environment that values innovation and results.

Your MissionJoin the Business Operations team at Vizzia as we strive to enhance efficiency across our sales and operations teams.Your primary responsibility will be to design and implement tools and projects that streamline workflows, allowing our teams to operate faster and at scale.In a fast-paced environment where impactful technical decisions can drive significant results, you will establish a robust, high-performing, and scalable infrastructure, paving the way for the future formation of a dedicated Productivity team. Key ResponsibilitiesAs a Business Operations Manager, you will spearhead the following initiatives:CRM & Sales Processes: Collaborate with Sales teams to structure the CRM and document best practices.ERP Implementation: Assess, select, and deploy an ERP system tailored for installation, maintenance, and logistics teams.Billing Optimization: Redesign the complete quote-to-cash process to enhance efficiency.AI Enablement: Launch an internal initiative to provide field and support teams with AI tools.Data Analytics: Develop reliable business dashboards to provide actionable insights. Ideal Candidate ProfileEssential QualificationsGraduated from a prestigious business or engineering institution.Prior experience in consulting, a startup, or Business Operations.Strong proficiency in digital tools and a keen interest in technology.Proven ability to manage multiple projects simultaneously and see them through to completion.Competence in SQL/BI, automation, or no-code tools.Desirable QualificationsExperience in deploying or structuring an ERP or CRM.Background in supply chain or operations.Experience leading or contributing to cross-functional projects involving multiple teams. This Role is Perfect for You If…You are self-sufficient, organized, and pragmatic, with a genuine passion for tools that drive productivity.

Greetings! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our objective? To make culture and entertainment accessible to everyone. Through our innovative technology and data-centric strategy, we are redefining how individuals connect with live events. Every month, our platform captivates over 300 million users across more than 40 countries (and still growing), offering unforgettable experiences while also equipping event creators with data and technology to scale, innovate, and enhance their offerings to reach new audiences.Our achievements? We've collaborated with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, presented internationally acclaimed experiences, and have the support of several leading global investors! Impressive, right? To fulfill our mission, we seek proactive individuals with a hands-on approach who are passionate about shaping the future of entertainment!Are you ready to be part of this transformative experience?Who you will collaborate withYou will join our Paris office, working in teams and engaging directly with our partners, providers, and venues.In this role, you will contribute to Fever's growth by developing original events. This will involve collaboration with various departments at Fever, from Marketing to Operations.The team you are about to join is composed of motivated, youthful, and dynamic individuals. With diverse multicultural backgrounds, our team members have impressive profiles from leading organizations such as McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.Your ResponsibilitiesAs a Scalable Operations Manager, you will establish and lead a team to design, launch, and manage strategic events from conception to execution. You will oversee the team's P&L, foster team development, cultivate local industry connections, and represent Fever in every city under your jurisdiction. In collaboration with other departments, you will define strategies to expand the business in your region, working closely with Team Leads, Regional Managers, and company leadership.

Scality develops advanced data storage solutions that address key challenges such as growth, security, performance, and cost efficiency. The company’s flagship product, Scality S3 object storage with CORE5, is built for strong cyber resilience and data protection from API through to system architecture. Scality’s patented MultiScale Architecture enables organizations to scale storage easily and handle unpredictable workloads. Enterprises around the world rely on Scality to support demanding AI projects, strengthen cloud deployments, and keep data secure. Industry analysts, including Gartner, have recognized Scality for its reliability, security, and focus on sustainability. Learn more Scality on LinkedIn Company website Scality blog

Your MissionJoin our dynamic Business Operations team at vizzia as the key player in managing our commercial and marketing tech stack. Your primary objective will be to enhance overall revenue performance by streamlining processes and fostering robust collaboration among the Sales, Marketing, and Customer Success teams.Your specific responsibilities will include:Guaranteeing the accuracy and consistency of sales and marketing data across platforms (including HubSpot CRM) through effective automations and reporting.Creating and maintaining insightful dashboards that facilitate precise revenue tracking (covering pipeline, forecasts, churn rates, LTV, and CAC).Enhancing lead conversion rates and managing opportunities effectively.Defining and monitoring Sales & Marketing KPIs in close coordination with management.Executing cross-functional initiatives to boost productivity for client-facing teams.Providing training and support to users to promote the effective adoption of RevOps tools and methodologies. Your ProfileYou possess 2–5 years of relevant experience in Revenue Operations, Sales Operations, or Business Operations within a B2B context.You are skilled in CRM tools (preferably HubSpot) and have hands-on experience with workflow automation.You demonstrate a strong data-driven mindset and a comprehensive grasp of performance metrics (advanced proficiency in Excel/Google Sheets; familiarity with SQL or BI tools is advantageous).You excel at structuring and documenting processes, with a talent for engaging teams effectively.You are inquisitive, analytical, and results-oriented, consistently seeking to refine existing systems and eliminate inefficiencies. This Role is for You If…You thrive in an autonomous, organized, and pragmatic environment, with a genuine enthusiasm for operational tools.You enjoy spearheading tangible projects that provide direct support to field teams.You are looking for a challenging and rapidly growing setting with numerous opportunities for development. Benefits Hybrid work model Competitive compensation package and RTT (between 8-12 days per year based on public holidays)

In a period of significant growth and digital transformation within the E-commerce Department at Ami Paris, you will join the Customer Care and Operations team. Working closely with the Customer Care and Operations Manager, you will be at the heart of communications between headquarters and our Customer Relationship partner, ensuring an exceptional customer experience.Your mission: to deliver a memorable customer experience. As a true ambassador for customer experience and the image of our Maison, you will play a crucial role in customer satisfaction and loyalty.Manage complex customer cases with expertise:Respond to customer and partner inquiries with responsiveness and empathy.Monitor quality complaints and coordinate their resolution.Handle back-office operations: disputes, refunds, order verification.Collaborate closely with internal departments (logistics, finance, CRM, marketing, etc.).2. Collaborate in analyzing customer performance:Track customer satisfaction and operational productivity indicators (KPIs).Recommend corrective actions and participate in their implementation.Contribute to the evolution of performance tracking tools.3. Continuously improve the customer experience:Update and enrich the knowledge base to ensure accurate and prompt responses to customers.Identify and challenge friction points in existing processes.Suggest optimizations to guarantee optimal customer satisfaction.Contribute to the creation and management of new projects related to customer experience.