Customer Operations Manager - H/F

iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer…

Join our dynamic team at avivgroup as a Project Manager in Customer Operations. In this pivotal role, you will oversee and enhance our customer support processes, ensuring the highest levels of service and satisfaction. You will collaborate closely with cross-functional teams in Sales, Customer Support, and Marketing to drive operational excellence and implement innovative solutions that meet our customers' needs.Your ability to manage projects effectively, combined with your strong communication skills, will be essential in fostering a customer-centric environment. If you have a passion for customer operations and thrive in a fast-paced setting, we want to hear from you!

Nous recherchons un Infirmier en santé au travail (F/H) passionné par le bien-être des employés et la prévention des risques professionnels. Dans ce rôle, vous serez responsable d'assurer une bonne santé physique et mentale au travail, en fournissant des conseils, des évaluations et des interventions appropriées.Vous travaillerez en étroite collaboration avec les équipes RH pour développer et mettre en œuvre des programmes de santé au travail, tout en participant à des initiatives de sensibilisation et de formation. Ce poste est idéal pour un professionnel soucieux d'améliorer la qualité de vie au travail et de promouvoir un environnement de travail sain.

Join our dynamic team at Streem Energy as a Customer Operations Manager! In this pivotal role, you will be responsible for empowering our clients to maximize their day-to-day use of our innovative services. Your primary focus will be to maintain the integrity of the data provided, optimize the configurations of our Streem data models and services tailored to each user, and cultivate strong relationships with key stakeholders while promoting our latest features.The Customer Operations team is integral to Streem’s daily operations, acting as a vital link among our technology team, product manager, sales team, clients, and external partners. This position offers an exciting opportunity to help expand Streem’s presence in new markets and sectors.Key Responsibilities:Deliver outstanding customer support to ensure client satisfaction throughout the implementation and ongoing use of Streem Energy's solutions.Engage with diverse stakeholders, including meter operators, grid managers, and aggregators.Address client inquiries promptly and accurately, continuously seeking streamlined and automated solutions to complex challenges.Oversee the quality of Streem data to identify and rectify potential bugs and issues proactively.Develop a comprehensive understanding of our clients’ business goals, requirements, and key performance indicators (KPIs).Convey client needs and product insights to drive ongoing enhancements of our service offerings.Serve as a strategic partner to clients, offering advice on best practices and identifying avenues for optimizing their engagement with our solutions.

In a period of significant growth and digital transformation within the E-commerce Department at Ami Paris, you will join the Customer Care and Operations team. Working closely with the Customer Care and Operations Manager, you will be at the heart of communications between headquarters and our Customer Relationship partner, ensuring an exceptional customer experience.Your mission: to deliver a memorable customer experience. As a true ambassador for customer experience and the image of our Maison, you will play a crucial role in customer satisfaction and loyalty.Manage complex customer cases with expertise:Respond to customer and partner inquiries with responsiveness and empathy.Monitor quality complaints and coordinate their resolution.Handle back-office operations: disputes, refunds, order verification.Collaborate closely with internal departments (logistics, finance, CRM, marketing, etc.).2. Collaborate in analyzing customer performance:Track customer satisfaction and operational productivity indicators (KPIs).Recommend corrective actions and participate in their implementation.Contribute to the evolution of performance tracking tools.3. Continuously improve the customer experience:Update and enrich the knowledge base to ensure accurate and prompt responses to customers.Identify and challenge friction points in existing processes.Suggest optimizations to guarantee optimal customer satisfaction.Contribute to the creation and management of new projects related to customer experience.

Altarea seeks an Operational Marketing Manager based in Paris to help drive the execution of its marketing plans. This full-time position centers on ensuring that marketing activities match the company's brand standards and strategic objectives. Success in this role depends on strong coordination and clear communication across teams. Key responsibilities Manage the rollout of marketing initiatives from initial planning through to final execution Collaborate with colleagues in various departments to maintain campaign consistency and impact Ensure all marketing efforts align with Altarea’s brand vision and business goals Collaboration and impact This role requires working closely with internal teams to deliver campaigns that resonate with the target audience. Attention to detail and a strong sense of brand alignment are essential for success.

About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.

Role Overview Akuo is looking for an Operational Technology Delivery Manager (H/F) based in Paris. This position leads the delivery of operational technology projects, making sure work meets deadlines, stays within budget, and aligns with client expectations. Main Responsibilities Oversee the implementation and delivery of operational technology solutions Monitor project progress and manage timelines Control budgets and resources for assigned projects Work closely with clients to ensure satisfaction with project outcomes Apply leadership and strategic thinking to support efficiency and improvement in operations Location This role is based in Paris.

We are looking to strengthen our team with a Project Manager - Banking Operations (H/F). In this role, you will engage with stakeholders, business operations, and development teams involved in our projects. You will work in a client-rich environment on high-stakes strategic topics such as: Migration and implementation of Information Systems (IS) Redesign of Information Systems Digital transformation Your responsibilities include: Analyzing existing systems Gathering and evaluating business requirements Drafting comprehensive functional specifications Participating in the testing phase: writing test cases, managing test execution, and handling anomalies Overseeing production deployment Contributing to change management: creating documentation, training, and providing functional support to users

Join Advens as a Practice Manager specializing in Operational Technology (OT). In this pivotal role, you will lead and oversee our OT practice, ensuring the integration of innovative technological solutions that enhance operational efficiency. Your leadership will drive the strategic direction of our OT initiatives, enabling our clients to navigate the complexities of digital transformation.

Join Eurofins Scientific, a global leader in laboratory services, as a Customer Service Manager. In this pivotal role, you will oversee the customer service team, ensuring exceptional service delivery to our clients. You will be responsible for developing and implementing customer service strategies that drive satisfaction and loyalty.

Company Overview: Tessan is an innovative French startup specializing in telemedicine, dedicated to combating the challenges of medical deserts. With over 1,700 deployed devices across France in less than seven years, we are just getting started! Our mission is to ensure every French citizen can access a doctor within 15 minutes of their location. To support our rapid growth, we are looking for a passionate Customer Success Manager for Teleophthalmology!Key Responsibilities:As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify development opportunities such as upselling, new usage, and partnership growth.Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.

Context:Tessan is a pioneering French startup focused on telemedicine, aimed at combating medical deserts across the country. In less than 7 years, we have deployed nearly 1,700 devices, and this is just the beginning. Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home.Main Mission:As a Customer Success Manager - Development (H/F), you will be the guardian of our clients' satisfaction, loyalty, and growth. You play a key role in post-sales relationships, guiding our major clients in the adoption and enhancement of the Tessan product:Client Management and Satisfaction:Serve as the primary point of contact for clients throughout the post-signature lifecycle.Transform our clients into long-term ambassadors for Tessan.Oversee the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Track performance, adoption, and satisfaction KPIs.Proactively anticipate client needs and identify opportunities for continuous improvement.Account Development and Growth:Spot opportunities to increase the number of teleconsultations per client.Ensure and enhance the satisfaction of our pharmacy partners.Contribute to contract renewals.Build a trusting relationship with potential ambassadors.Internal Collaboration:Engage in improving internal processes and the current restructuring of the service.Work closely with Product, Support, Sales, and Operations teams to ensure the quality of service.

About Us:Tessan is an innovative French startup dedicated to telemedicine, aiming to address medical desertification across France. With over 1,600 devices successfully deployed in less than 7 years, we are just getting started! Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home. As part of our expansion, we are looking for a Customer Success Manager - Teleophthalmology to join our team! Responsibilities:As a Customer Success Manager – Teleophthalmology (Opticians), you will be the key point of contact for our partner opticians and the guardian of the teleophthalmology service performance:Manage and engage a portfolio of partner opticians: onboarding, support, and retention.Ensure the adoption, usage, and optimization of Tessan's teleophthalmology solutions.Be the reference point for the service: business aspects, usage insights, support coordination, and partnership engagement.Drive customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify growth opportunities (upsells, new usage scenarios, partnership expansion).Monitor performance, ensure reporting, and propose continuous improvement actions.

Join AccorHotels as the Director of Restaurant Operations, where you'll lead our culinary teams to create memorable dining experiences. You'll be responsible for overseeing restaurant services, ensuring the highest standards of quality while maximizing operational efficiency. Your expertise will guide menu development, staff training, and guest satisfaction initiatives.

As a key member of the surveillance team, you will be responsible for ensuring the safety and security of our clients' sites (both private and professional) from a monitoring center. Your role will involve responding to various types of alarm triggers including intrusion, fire, technical issues, and flooding.You will make autonomous decisions while adhering to the specific procedures established for each client.Your primary responsibilities will include:Processing alarm incidents and analyzing alarm history;Managing incoming phone calls;Confirming alarms through phone calls or video monitoring;Providing video support for client site entries;Alerting law enforcement and conducting remote interrogations;Documenting interventions and activity on designated reporting tools.

Operations Manager for 4* and 5* Residences (F/H) - Permanent PositionAbout JHMH GroupThe JHMH Group specializes in investing and operating high-end assets: luxury tourism residences, premium office buildings, high-end retail spaces, and upscale apartments. Our mission is to create and develop unique real estate projects with significant added value.Our Tourism Residence Concept: Quartier Libre Collection4* and 5* serviced apartments located in renovated Haussmannian buildingsPrime locations in the heart of Paris: Opéra, Montmartre, Pigalle, Marais130 elegant and modern apartmentsOver 10,000 stays per yearConcept: the freedom of a Parisian pied-à-terre combined with the comfort of a luxury hotelOur Restaurant Concept: Bistrot SiciliaOriginating in Saint-Tropez, our inviting Italian dining experience is situated at the foot of our tourism residences, welcoming both our guests and the public with authentic dishes.Key Responsibilities:Operations ManagementMonitor the budget for property expensesCoordinate with all operational service providersLead the onsite operational teamsNegotiate and renegotiate operational contracts (cleaning, laundry, etc.) and agreements with concessionairesIdentify and organize the necessary human and financial resourcesOversee the furnishing of new propertiesEnsure the technical and real estate quality of the properties is maintained

As an Industrial Operations and Production Consultant, you will lead and enhance all industrial activities to ensure operational performance, product quality, and fulfillment of customer commitments. You will actively contribute to defining and implementing the industrial strategy, aligning with the company’s economic, social, and environmental goals.Your key responsibilities include:Managing production units: planning, scheduling, flow management, and capacity optimizationLeading and motivating production teams (team leaders, operators, technicians)Ensuring achievement of productivity, cost, quality, delivery, and safety objectivesImplementing continuous improvement initiatives (Lean Manufacturing, 5S, TPM, Kaizen)Monitoring and analyzing industrial performance indicators (TRS/OEE, scrap rates, service levels)Overseeing industrial maintenance in collaboration with dedicated teams to ensure equipment availabilityManaging industrial investments and contributing to industrialization and modernization projectsEnsuring compliance with quality, safety, and environmental standards (QHSE, current regulations)Coordinating with support functions (supply chain, quality, methods, purchasing)Contributing to industrial transformation and operational excellence projects

Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir

Join Colisee France as an Operational Controller H/F and play a pivotal role in enhancing financial performance and operational efficiency. In this key position, you will be responsible for monitoring and analyzing financial data, supporting strategic decision-making, and ensuring compliance with established budgets. You will collaborate closely with various departments to optimize resource allocation and improve overall operational processes.