Customer Service Manager (H/F)

Join Eurofins Scientific, a global leader in laboratory services, as a Customer Service Manager. In this pivotal role, you will oversee the customer service team, ensuring exceptional service delivery to our clients. You will be responsible for developing and implementing customer service strategies that drive satisfaction and loyalty.

iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.

Nous recherchons un Infirmier en santé au travail (F/H) passionné par le bien-être des employés et la prévention des risques professionnels. Dans ce rôle, vous serez responsable d'assurer une bonne santé physique et mentale au travail, en fournissant des conseils, des évaluations et des interventions appropriées.Vous travaillerez en étroite collaboration avec les équipes RH pour développer et mettre en œuvre des programmes de santé au travail, tout en participant à des initiatives de sensibilisation et de formation. Ce poste est idéal pour un professionnel soucieux d'améliorer la qualité de vie au travail et de promouvoir un environnement de travail sain.

Social and Co is seeking a Service Manager H/F for a hospital center located in Paris 18. This emergency accommodation center aims to support vulnerable households, often victims of domestic violence.The service project is designed around the following objectives:Ensure the safety and stability of vulnerable individuals during critical months (end of pregnancy and the first months of the newborn's life).Facilitate an assessment of situations and appropriate referrals post-care.Provide holistic social support throughout the care period.Create connections with the medical community to deliver health support and reduce perinatal risks.Combat isolation and address immediate needs.Establish links concerning child protection.Strengthen the bond between mother and child.Special attention will be given to the unit dedicated to isolated women, providing comprehensive and supportive assistance. Under the supervision of the deputy director responsible for the Paris territory, you will oversee the operational effectiveness and monitoring of the CHU's activities. You will organize interventions for individuals welcomed by the center, ensuring effective support, and coordinate actions and resources (human, material, and technical).You will guarantee the safety and security of individuals and property, adherence to operational regulations, safety standards, hygiene protocols, and the successful integration of our audiences. You will manage the socio-educational team's supervision, coordinate work, schedule service meetings, establish planning, and assess individual and collective outcomes of your team.Additionally, you will supervise and validate professional documentation, organize and ensure the production of indicators, statistics, and activity reports, as well as maintain systematic reporting to management.

Join our dynamic team at teamworkcorporate as a Consultant Expert in SAP S/4HANA specializing in Project Management and Customer Service. In this pivotal role, you will leverage your expertise to enhance our clients' operations and streamline their project management processes. Your contributions will be instrumental in delivering tailored solutions that meet our clients' unique needs.

SMCP is hiring a General Services Manager (H/F) to join the team in Paris. This role oversees the administrative functions that keep corporate services running smoothly, supporting daily operations across the company. Main responsibilities Oversee facilities management to maintain a safe and well-kept workplace Coordinate various corporate services that assist staff and meet business needs Collaborate with multiple departments to ensure clear communication and alignment with company policies Identify and implement ways to improve workplace efficiency and the overall employee experience Location This position is based in Paris.

Company Overview: Tessan is an innovative French startup specializing in telemedicine, dedicated to combating the challenges of medical deserts. With over 1,700 deployed devices across France in less than seven years, we are just getting started! Our mission is to ensure every French citizen can access a doctor within 15 minutes of their location. To support our rapid growth, we are looking for a passionate Customer Success Manager for Teleophthalmology!Key Responsibilities:As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify development opportunities such as upselling, new usage, and partnership growth.Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.

Context:Tessan is a pioneering French startup focused on telemedicine, aimed at combating medical deserts across the country. In less than 7 years, we have deployed nearly 1,700 devices, and this is just the beginning. Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home.Main Mission:As a Customer Success Manager - Development (H/F), you will be the guardian of our clients' satisfaction, loyalty, and growth. You play a key role in post-sales relationships, guiding our major clients in the adoption and enhancement of the Tessan product:Client Management and Satisfaction:Serve as the primary point of contact for clients throughout the post-signature lifecycle.Transform our clients into long-term ambassadors for Tessan.Oversee the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Track performance, adoption, and satisfaction KPIs.Proactively anticipate client needs and identify opportunities for continuous improvement.Account Development and Growth:Spot opportunities to increase the number of teleconsultations per client.Ensure and enhance the satisfaction of our pharmacy partners.Contribute to contract renewals.Build a trusting relationship with potential ambassadors.Internal Collaboration:Engage in improving internal processes and the current restructuring of the service.Work closely with Product, Support, Sales, and Operations teams to ensure the quality of service.

About Us:Tessan is an innovative French startup dedicated to telemedicine, aiming to address medical desertification across France. With over 1,600 devices successfully deployed in less than 7 years, we are just getting started! Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home. As part of our expansion, we are looking for a Customer Success Manager - Teleophthalmology to join our team! Responsibilities:As a Customer Success Manager – Teleophthalmology (Opticians), you will be the key point of contact for our partner opticians and the guardian of the teleophthalmology service performance:Manage and engage a portfolio of partner opticians: onboarding, support, and retention.Ensure the adoption, usage, and optimization of Tessan's teleophthalmology solutions.Be the reference point for the service: business aspects, usage insights, support coordination, and partnership engagement.Drive customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify growth opportunities (upsells, new usage scenarios, partnership expansion).Monitor performance, ensure reporting, and propose continuous improvement actions.

Join the pioneering team at Interpath Advisory France and take on an exciting role as a Manager in our Transaction Services division located in Paris. You will lead Transaction Services projects for a diverse array of clients, including prestigious Private Equity firms and Corporate entities.In this entrepreneurial environment, you will collaborate closely with Managing Directors to establish a prominent Deal Advisory practice in France, working alongside motivated and innovative professionals.Your role encompasses the entire deal life cycle, with hands-on involvement in both buy-side and sell-side projects. You will assist clients in successfully executing transactions while coordinating with our corporate finance and debt advisory teams across the Interpath network. As a Manager, you will receive mentorship from experienced Directors to enhance your business development skills and expand your professional network.Moreover, you will have the opportunity to mentor our analysts and senior associates, contributing to the development of a leading team in Paris while embodying our core values.

Join our dynamic team at avivgroup as a Project Manager in Customer Operations. In this pivotal role, you will oversee and enhance our customer support processes, ensuring the highest levels of service and satisfaction. You will collaborate closely with cross-functional teams in Sales, Customer Support, and Marketing to drive operational excellence and implement innovative solutions that meet our customers' needs.Your ability to manage projects effectively, combined with your strong communication skills, will be essential in fostering a customer-centric environment. If you have a passion for customer operations and thrive in a fast-paced setting, we want to hear from you!

We are seeking a dedicated Client Relationship Manager (BtoC) to join our client's Customer Relations team. This is a temporary position aimed at filling a vacancy within the Express Buy service. As part of the Commercial Department focused on our clients, you will play a crucial role in enhancing client satisfaction and ensuring a high level of customer service.This role is not sales-oriented; it does not involve any sales activities. Instead, it focuses on external client relations, including adjustments to announcements and addressing client issues. There is no tracking of sales, only internal coordination with commercial teams.Key Responsibilities:Handle incoming calls and emails from clients, adhering to quality standards;Identify clients' needs and potential complaints, providing information or directing them to the appropriate services;Conduct client satisfaction surveys;Start Date: As soon as possibleWorking Hours: Full-time, 35 hours per week, Monday to FridayWork Location: Île-de-France (Paris 8)

AccorHotels seeks a Client Relationship Manager to join the team in Paris. This position focuses on building trust with clients and acting as their main contact throughout their experience with the company. Key responsibilities Respond to client inquiries quickly and with professionalism Handle and resolve issues to maintain a positive client experience Develop and strengthen ongoing client relationships Support business growth by understanding client needs and spotting new opportunities Requirements Strong communication and interpersonal skills Customer-oriented approach Ability to manage several client requests at once Background in customer service or relationship management is an advantage

Join Winamax as a Client Relationship Manager and be a pivotal part of our team in Paris! In this dynamic role, you will engage with clients to enhance their experience and ensure their satisfaction with our services. Your expertise will help us build and maintain strong relationships, driving customer loyalty and retention.

We are seeking a dynamic and experienced Digital Marketing and Customer Experience Manager to drive our marketing strategies and enhance customer experiences at sia. This role involves leveraging digital channels to engage customers, optimize user experience, and lead innovative marketing campaigns that amplify our brand presence.Your responsibilities will include developing and executing comprehensive digital marketing strategies, analyzing customer data to inform decisions, and collaborating with cross-functional teams to ensure seamless customer journeys.

Septeo seeks a Customer Success Management & Training Leader (H/F) to join the team in Paris. This full-time role focuses on guiding clients to get the most out of Septeo’s products and services while building strong, lasting relationships. What you will do Serve as the main contact for customers, managing ongoing relationships and responding to their needs. Organize and deliver training sessions so clients can use Septeo’s solutions effectively. Support customers at each stage of their journey, working to increase satisfaction and encourage adoption of Septeo’s offerings. Location This position is based in Paris and is full-time.

Join iliad-free as a Zone Manager Free Proxi and lead our efforts in subscriber assistance while ensuring high-quality service delivery. You will play a pivotal role in enhancing customer satisfaction and supporting the team in achieving operational excellence.

Located in the vibrant heart of Paris, Winamax is at the forefront of transforming the online gaming industry. As a leader in poker and sports betting in France, boasting 350,000 players and 600,000 monthly bettors, we have expanded our reach into Spain and Germany, with plans to grow into Italy and Portugal. We pride ourselves on delivering an exceptional experience to our players, marked by technical excellence and creative innovation. Our core values of innovation, unity, and a sense of belonging shape a unique multicultural corporate culture.Are you ready to take your career to the next level in the exciting world of gaming?JOB DESCRIPTIONJoin our Customer Service team at Winamax, where your mission will be to assist Spanish-speaking customers and potential clients with their inquiries. Whether it’s resolving data issues, providing advice, managing accounts, or handling complaints, you’ll be there to lend a helping hand!Your goal will be to help them fully understand our poker promotions and sports betting options, ensuring they get the most out of our gaming tools.Moreover, you will play a crucial role in our relational marketing strategy, applying its principles across all our communication channels, including email, social media, and even at in-person events.As a brand ambassador, your challenge will be to ensure every customer receives high-quality service that not only meets their needs but also encourages them to stay with us for the long term.

Altarea offers an internship in Paris as an After-Sales Management Assistant. This position centers on supporting customer service and after-sales activities, giving practical exposure to the daily operations that keep customers satisfied. Role overview Assist the team with after-sales processes Help manage customer inquiries and requests Support efforts to maintain high customer satisfaction What you will learn Gain practical experience in after-sales management See customer service best practices in action Develop communication and organizational skills

Tessan is a French start-up focused on telemedicine, working to reduce medical deserts throughout France. With more than 1,400 devices deployed in under six years, the company continues to expand its reach. Tessan's mission is to make sure every French resident can see a doctor within 15 minutes of their home. To support this goal, Tessan is growing across all regions and is looking for an intern to join as a Customer Success Manager in the medical sector, based in Paris. What you will do Manage the waiting room by calling absent patients, requesting extra support when needed, and guiding patients to the right physician. Help onboard and train general practitioners on Tessan's platform. Act as the main contact for assigned doctors, handling their questions and resolving issues. Track physician satisfaction, collect feedback, and recommend improvements. Keep accurate records in the CRM system (Hubspot). Take part in creating and applying new processes to improve team KPIs. Start date This internship is available as soon as possible.