Customer Success Manager at UpSlide | Paris

UpSlide is the leading provider of productivity solutions tailored for the financial services sector. Our cutting-edge software enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing users at prestigious firms such as Citi, KPMG, and BNP Paribas to concentrate on high-impact tasks instead of tedious formatting or copy-pasting. With a gr…

Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.

UpSlide est la première solution de productivité et de branding dédiée aux services financiers. Notre logiciel révolutionne l'utilisation de PowerPoint, Word, Excel et Power BI, permettant à des entreprises telles que Citi, KPMG et BNP Paribas de se concentrer sur des activités à forte valeur ajoutée au lieu de perdre du temps sur le formatage ou le copier-coller. Nous sommes en forte croissance, avec environ 200 talents dans nos bureaux à Paris (siège social), Londres, New York, Singapour et Berlin.Nos valeurs Nos valeurs fondamentales orientent notre méthode de travail et sont au cœur de notre processus de recrutement. Pour rejoindre notre équipe, nous recherchons des individus qui partagent les valeurs suivantes :Excellence : Chaque détail compte, et nous veillons à la qualité de nos livrables.Confiance : Nous sommes passionnés, engagés, et nous agissons avec autonomie.Bien-être au travail : Nous cultivons un esprit positif et partageons notre enthousiasme avec nos collègues et clients.Missions et responsabilités En tant qu'Ingénieur en Analytics, tu es responsable de la conception et de la maintenance des produits de données qui facilitent la prise de décision et l'optimisation des performances chez UpSlide. Tes responsabilités incluent :Gérer des projets de données de A à Z : cadrage avec les équipes métiers, développement, livraison et amélioration continue.Construire et maintenir des pipelines de données et des transformations sur Microsoft Fabric avec dbt.Concevoir des tableaux de bord Power BI clairs et exploitables pour suivre la performance commerciale et produit.Collaborer avec les équipes RevOps, Success et Product : qualifier les besoins et challenger les priorités de manière autonome.Notre stack techniqueLangages : SQL, Python, etc.

Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...

UpSlide stands as the premier provider of productivity solutions tailored for the financial services sector. Our innovative software significantly enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing users at esteemed firms such as Citi, KPMG, and BNP Paribas to concentrate on high-value tasks rather than mundane formatting or copy-pasting. With a growing team of over 160 dedicated professionals across our offices in New York, London, Paris (HQ), Singapore, and Berlin, we are committed to excellence and innovation.Our Core Values We believe that our values shape our work culture and drive our recruitment process. We seek team members who embody:Excellence: Attention to detail is paramount; we prioritize delivering quality outcomes.Trust: We encourage passion, commitment, and autonomy in our actions.Joy at Work: We maintain a positive outlook and share our enthusiasm with colleagues and clients alike.The Team ‍‍As a pivotal member of the dynamic UpSlide team, you will collaborate with seasoned professionals who are passionate about transforming the way people engage with Microsoft Office tools.What Sets Us Apart?We strive to make UpSlide not just a job but a career milestone. Here’s why our sales team is unique:Trusted Advisors: We aim to provide genuine value to our prospects through meaningful interactions and by acting in their best interests.Team Collaboration: We believe that collaboration and knowledge-sharing are key to our progress.Continuous Development: We are committed to enhancing our skills, infusing creativity into our work, and adapting to market demands.

At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.

UpSlide is the leading productivity software provider for the financial services sector. Our innovative solutions significantly enhance the efficiency of PowerPoint, Word, Excel, and Power BI, allowing users at prestigious firms such as Citi, KPMG, and BNP Paribas to concentrate on strategic tasks instead of tedious formatting or copy-pasting. Currently, we are experiencing rapid growth with over 160 employees across our offices in New York, London, Paris (HQ), Singapore, and Berlin.Our Core Values Our core values are fundamental to our work culture and recruitment. We seek individuals who embody:Excellence: Attention to detail is paramount, and we prioritize the quality of our outputs.Trust: We encourage passion, commitment, and autonomy in our team.Job Satisfaction: We maintain a positive outlook and share our enthusiasm with colleagues and clients alike.The Team ‍‍The Revenue Operations team acts as a strategic partner for all customer-facing departments at UpSlide, operating across five regions: France, the UK, Germany, the US, and Singapore. Our responsibilities encompass managing the commercial tool stack, optimizing Sales and Customer Success processes, and shaping our go-to-market strategy through insightful analytics.In our current rapid scaling phase, supported by robust financial performance and executive backing, we aim to achieve a 30% growth trajectory.Currently a four-member team, we focus on three key areas: Insights & Analytics, Tools & Processes, and GTM Team Enablement.You will collaborate with Marketing, Sales, Customer Success Management, Sales Administration, and Product teams across all offices to maximize impact across business units.Our guiding principle is productivity, as we strive to foster predictable and scalable Annual Recurring Revenue (ARR) growth by aligning our revenue engine comprehensively and empowering go-to-market teams to excel in their roles.

UpSlide est une solution innovante de productivité et de branding dédiée aux services financiers. Notre logiciel révolutionne l'utilisation de PowerPoint, Word, Excel et Power BI, permettant aux utilisateurs au sein d'entreprises prestigieuses telles que Citi, KPMG et BNP Paribas de se concentrer sur des missions à forte valeur ajoutée, sans se soucier du formatage ou du copier-coller. Actuellement en pleine croissance, UpSlide compte plus de 160 collaborateurs dans nos bureaux situés à Paris (siège social), Londres, New York, Singapour et Berlin.Nos valeurs Nos valeurs fondamentales orientent notre culture d'entreprise et notre processus de recrutement. Pour intégrer notre équipe, nous recherchons des personnes qui partagent les valeurs suivantes :Excellence : Nous croyons fermement que chaque détail a son importance, et nous veillons à la qualité de nos livrables. Confiance : Nous sommes passionnés, impliqués, et nous agissons avec autonomie. Bien-être au travail : Nous croyons qu'il est essentiel de garder une perspective positive et de partager notre enthousiasme avec nos collègues et clients.L’équipe ‍‍Vous intégrerez l'équipe de développement d'UpSlide, qui se compose actuellement de 26 développeurs organisés en 5 équipes. Nos missions pour 2026 incluent :FA & AI : Renforcer l'avantage compétitif de notre produit pour le secteur du conseil financier, en se concentrant sur des solutions intégrant l'IA.FA : Améliorer notre produit pour le secteur du conseil financier.IB & AM : Continuer à perfectionner notre produit pour le secteur de la banque d'investissement et de la gestion d'actifs.OfficeJS : Exploiter la flexibilité d'Office en ligne et des modules complémentaires en JavaScript.

UpSlide is the leading provider of productivity solutions for the financial services sector. Our innovative software significantly enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing professionals at major firms like Citi, KPMG, and BNP Paribas to concentrate on high-impact tasks instead of tedious formatting or copy-pasting. With over 160 dedicated employees spread across our offices in New York, London, Paris (headquarters), Singapore, and Berlin, we are poised for remarkable growth.Our Core Values Our core values shape our work ethic and are central to our recruitment process. We seek individuals who embody:Excellence: We believe every detail matters and prioritize the quality of our outputs.Trust: We are passionate and committed, empowered to act autonomously.Joy in Work: We maintain a positive outlook and share our enthusiasm with colleagues and clients alike.Join Our Team ‍‍The Revenue Operations team serves as a vital business partner to all customer-facing divisions at UpSlide, spanning five key regions: France, the UK, Germany, the US, and Singapore. We oversee our commercial tool stack, sales and customer success processes, and enablement, while also shaping go-to-market strategies through insightful analytics.Currently in a rapid expansion phase, supported by robust financial performance and full backing from the C-suite, we aim to achieve a 30% growth trajectory.Currently, the team comprises four skilled members with three primary missions: Insights & Analytics, Tools & Processes, and GTM Team Enablement.You will collaborate across our global offices with Marketing, Sales, Customer Success Management, Sales Administration, and Product teams to create a significant impact across all business units.Our guiding principle is productivity. We're dedicated to fostering predictable and scalable annual recurring revenue (ARR) growth by aligning the revenue engine comprehensively and empowering our go-to-market teams to excel.

About TaskRabbit:TaskRabbit is an innovative marketplace platform that connects individuals with skilled Taskers who assist with a variety of everyday tasks, including furniture assembly, handyman services, moving assistance, and more.Our mission at TaskRabbit is to transform lives one task at a time. We celebrate a culture of innovation, inclusivity, and dedication to hard work. We thrive on collaboration and a fast-paced environment, seeking talented, entrepreneurial, and data-driven individuals passionate about empowering others to pursue their passions. In collaboration with IKEA, we are creating more opportunities for individuals to earn a consistent and meaningful income on their own terms, fostering lasting relationships with clients across the globe.As a hybrid organization with team members across the US and EU, TaskRabbit has been recognized as one of the Built In — Best Places to Work from 2022 to 2024, consistently ranking across various national and regional categories. Join us at TaskRabbit, where your contributions are meaningful, your ideas are valued, and your potential is unlocked!This role is a Remote 6-month Contract and must be based within a reasonable commuting distance to our Paris market.About The RoleAs a Customer Success Manager, you will play a pivotal role in connecting busy individuals with reliable local Taskers who can assist with everything from home repairs to running errands. Our aim is to be the leading home services platform in every market we serve. You will help Taskers achieve their tasking goals using the TaskRabbit platform. Your responsibilities will include onboarding Taskers seamlessly, nurturing their growth, ensuring optimal utilization and retention, and boosting satisfaction with the platform. We take a proactive approach, anticipating the needs of Taskers before they arise. This local-level support leads to higher quality, greater retention, and increased satisfaction among Taskers. Your efforts will directly support our managed marketplace strategy, ensuring that every job is executed to the highest standard, encouraging both Taskers and clients to return for more.You will oversee specific metropolitan areas, driving key performance metrics and aligning supply in those regions, ultimately resulting in increased invoices and revenue. As the face of TaskRabbit in your area, you will be recognized as a regional expert within our organization.

As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.

Company Overview:Tessan is an innovative French start-up specializing in telemedicine, dedicated to combating medical deserts across France. With nearly 1,500 devices deployed in under six years, we aim to ensure that every French citizen can access a doctor within 15 minutes of their home.Main Responsibilities:Client Management and Satisfaction: Serve as the primary point of contact for clients throughout the post-signature lifecycle.Transform our clients into lasting ambassadors for Tessan.Lead the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Monitor KPIs related to performance, adoption, and satisfaction.Anticipate client needs and identify opportunities for continuous improvement.Account Development and Growth:Identify opportunities to increase the number of teleconsultations per client.Ensure and enhance the satisfaction of our pharmacy partners.Contribute to contract renewals.Foster trust-based relationships with potential ambassadors.Internal Collaboration:Participate in improving internal processes and restructuring the service.Work closely with Product, Support, Sales, and Operations teams to ensure high-quality service delivery.

Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.

As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.

Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.

Scaleway is looking for a Customer Success Management Intern to join the team in Paris. This role supports the Customer Success Management (CSM) group, which focuses on building strong relationships with clients and improving the processes that help customers thrive. Role overview The CSM team at Scaleway consists of 13 professionals who collaborate closely in an international environment. The group values cooperation and diversity, working together to understand both the business and technical needs of clients. Team members handle customer follow-ups and often partner with other departments on projects that span the company. What you will do Organize, prepare, and participate in customer meetings alongside CSMs, with a particular focus on startups. Write meeting summaries and clearly document follow-up actions. Take part in cross-functional projects aimed at improving CSM processes and tools. Analyze customer feedback and contribute to better customer data quality. Assist the team in using CSM tools and dashboards to monitor customer activity. Location This internship is based in Paris, at Scaleway's main office.

About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.

UpSlide is the leading productivity and branding solution for financial services. Our software significantly enhances the functionalities of PowerPoint, Word, Excel, and Power BI, allowing users at companies like Citi, KPMG, and BNP Paribas to focus on high-value tasks instead of formatting or copy-pasting. We are in a growth phase with over 160 employees across our offices in Paris (headquarters), London, New York, Singapore, and Berlin.Our Values Our values guide our work approach and are at the heart of our recruitment process. To join our team, we seek individuals who prioritize the following values:Excellence: We believe that every detail matters, and we place great importance on the quality of our deliverables. Trust: We are passionate, committed, and free to act autonomously. Well-being at Work: We love to see the bright side of things and share our enthusiasm with colleagues and clients.The Team ‍‍You will join UpSlide's development team. This team currently comprises 26 developers divided into 5 squads, with missions for 2026 including:FA & AI: Strengthening our product superiority for the Financial Advisory sector, focusing on AI-related solutions.FA: Enhancing our product superiority for the Financial Advisory sector.IB & AM: Continuing to improve our product for the Investment Banking & Asset Management sector.OfficeJS: Leveraging the flexibility offered by Office online and JavaScript add-ins.Platform Development: Innovating and expanding our existing solutions.

As a Partner Success Manager at via, you will play a pivotal role in ensuring that our partners achieve maximum success and satisfaction with our innovative solutions. You will work closely with our partners to understand their needs, provide tailored support, and foster long-term relationships that drive mutual success.Your responsibilities will include onboarding new partners, providing training sessions, identifying growth opportunities, and acting as the primary point of contact for all partner inquiries. Your ability to communicate effectively and build rapport will be essential in driving our partners' success.

Join the dynamic team at Postman as a Customer Success Engineer where your expertise in both English and French will be pivotal in enhancing customer experiences. You will collaborate closely with cross-functional teams to ensure our clients receive exceptional support and guidance to maximize the value of our platform. This role is perfect for someone who is passionate about technology and enjoys problem-solving while delivering top-notch customer service.