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Experience Level
Manager
About the job
Join Our Mission to Enhance Cybersecurity Culture
At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.
Founded in 2020, we have successfully raised $45 million from top investors, including Y Combinator and Left Lane. We now protect over 2 million employees across more than 2,000 companies globally, including industry leaders like Intercom and Deezer.
Cybersecurity is a universal challenge that impacts every organization, making it imperative to cultivate a strong cybersecurity culture within businesses. We are committed to changing the narrative and strengthening defenses where they are most vulnerable: with employees.
Role Overview
As a Customer Success Manager, you will play a crucial role in ensuring our Mid-Market clients derive maximum value from our services.
Responsibilities
Manage a portfolio of approximately 120 Mid-Market clients, focusing on both retention and growth.
Implement strategies to enhance retention by identifying risks, preventing churn, and ensuring clients continuously benefit from our offerings.
Join Our Mission to Enhance Cybersecurity Culture 🔐At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.F…
Join a dynamic product-first team dedicated to enhancing cybersecurity awareness. At tryriot, our mission is to empower employees with effective cybersecurity practices in an engaging manner, akin to the approach of Duolingo but tailored for cybersecurity. We offer an innovative platform designed to facilitate the deployment of a cybersecurity awareness program, delivering interactive chat-based courses lasting 4 minutes each. Additionally, our platform simulates phishing attacks to prepare employees for real-life threats in a secure environment. Founded in 2020, tryriot has secured $30 million in funding from prestigious investors including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. Today, we proudly safeguard over 1 million employees across more than 1,500 organizations, including notable names like Intercom, Deel, and Deezer, worldwide. With cybersecurity becoming an ever-present threat, affecting organizations of all sizes, we aim to cultivate a robust cybersecurity culture to combat the rising risk posed by hackers targeting the most vulnerable link: the employees. As part of our Customer Success team, you will be tasked with managing and nurturing a portfolio of clients, serving as their primary contact, and ensuring their satisfaction with our offerings. Your objective will be to deliver an exceptional customer experience, minimizing churn while maximizing opportunities for renewals and expansions. In your role as a Customer Success Manager, you will assist our clients in extracting maximum value from our product.
We are seeking a dedicated and skilled Customer Success Manager (CSM) specialized in SAP S/4HANA to join our dynamic team in Paris. In this role, you will be responsible for ensuring our customers achieve maximum value from our solutions, fostering strong relationships, and driving product adoption. As a CSM, you will serve as the primary point of contact for our clients, guiding them through the implementation process and providing ongoing support to ensure their success.Your ability to understand customer needs and translate them into actionable insights will be key to enhancing their experience and satisfaction.
Join Scaleway as a Mid-Market Technical Account Manager and become an integral part of our growing team in Paris. In this role, you will be the primary point of contact for our mid-market clients, ensuring their technical needs are met while fostering long-lasting relationships. You will leverage your expertise to provide support, guidance, and innovative solutions that align with our clients’ business objectives.Your responsibilities will include:Building strong relationships with clients to understand their technical requirements and challenges.Collaborating with the sales and product teams to deliver tailored solutions.Providing technical support and expertise during the onboarding process.Conducting regular check-ins and performance assessments to ensure client satisfaction.Proactively identifying upsell opportunities and facilitating renewals.
Join Our Mission-Driven Team at tryriot At tryriot, we are a product-oriented team dedicated to enhancing the cybersecurity culture within organizations. Our objective is to instill effective cybersecurity practices in employees through engaging and enjoyable methods, making learning feel less like work. Think of us as the Duolingo for cybersecurity!We have developed a platform that allows businesses to seamlessly implement a comprehensive cybersecurity awareness program. Our platform delivers chat-based courses lasting four minutes each to teams, followed by simulated phishing attacks that prepare employees to face cyber threats in a secure environment.Founded in 2020, tryriot has successfully raised $45 million from prominent investors, including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. We are proud to protect over 2 million employees across more than 2,000 companies worldwide, including notable names like Intercom, Deel, and Deezer.As cybersecurity threats grow, the importance of fostering a robust cybersecurity culture becomes paramount. Unfortunately, many organizations struggle with this aspect, making their employees the prime targets for hackers. We are determined to change this narrative.We are seeking a Customer Success Team Lead to enhance our CS performance as we expand. Our clientele includes dynamic scale-ups and global enterprises. By 2026, we aim to transform Customer Success into a key driver of growth, targeting a 120% Net Revenue Retention (NRR).Key Responsibilities 1. Drive Retention & Expansion Goals- Take ownership of NRR, GRR, churn, and expansion targets for your team.- Implement structured renewal governance and ensure forecast accuracy.- Develop and manage a transparent expansion pipeline with your team.- Proactively identify upsell and cross-sell opportunities.- Personally engage in strategic renewals and high-value expansion negotiations.2. Lead a Revenue-Oriented Customer Success Team- Mentor Customer Success Managers (CSMs) on commercial strategies and value-selling techniques.- Conduct weekly reviews of renewal and expansion pipelines.- Foster a culture of accountability surrounding revenue KPIs.3. Establish a Predictable Growth Strategy- Standardize playbooks for expansion and frameworks for renewals.- Enhance health scoring to better predict churn and expansion signals.- Collaborate closely with RevOps for accurate forecasting and reporting.
Join our dynamic team as a Mid-Market Manager, where you will take the reins of a vibrant mid-market territory in Paris. This hybrid position empowers you to spearhead strategic account growth initiatives while serving as the primary liaison for customers throughout their journey with us.Success in this role requires native-level French proficiency and professional-level English skills, allowing you to engage effectively with customers and stakeholders across the region and globally.The OpportunityAs a Mid-Market Manager, you will fully own a portfolio of mid-market accounts, driving both new business and expansion opportunities. You'll thrive in a collaborative, virtual account team environment while maintaining a strong sense of autonomy and accountability for your territory.This role merges strategic account management with proactive opportunity development, necessitating strong skills in qualification, positioning, negotiation, and closing. Please note that travel for customer meetings will be a requirement.What You’ll Be Responsible ForAccount Management & GrowthDevelop and execute strategic sales plans to maximize account penetration through upsell, cross-sell, services, and renewals.Build robust, referenceable relationships with customers across executive, technical, and business stakeholders.Maintain in-depth knowledge of your customers’ business priorities, competitive landscape, buying processes, and growth drivers.
Join Our Mission to Elevate Cybersecurity Awareness At Riot, we are a product-centric team dedicated to enhancing cybersecurity culture across organizations. Our goal is to empower employees with effective and engaging cybersecurity practices, making learning enjoyable. Imagine Duolingo, but for cybersecurity!We offer an innovative platform that simplifies the implementation of cybersecurity awareness programs. Our system delivers brief, chat-based courses lasting four minutes and includes simulated phishing attacks to prepare employees for real-world threats in a controlled environment.Founded in 2020, Riot has successfully secured $45 million in funding from top-tier investors including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. We currently protect over 2 million employees across more than 2,000 companies globally, including notable names like Sisal, Edison, Coop, and LastMinute.Cybersecurity is a critical issue for every organization, regardless of size. Unfortunately, many companies struggle with cultivating a strong cybersecurity culture, leaving employees vulnerable to attacks. We are on a mission to change that.Role OverviewThis pivotal role in our Italian market comes as we transition from $0 to $1M ARR, securing contracts with some of Italy's most prestigious brands. The market response is robust, and we are poised for scale.As the Sales Manager, reporting to Andrea, our Country Manager for Italy, you will lead a team of 6 to 8 Mid-Market Account Executives. Your mission is clear: to cultivate a high-performing team that reliably achieves targets.This involves establishing clear activity standards and strong fundamentals, enhancing conversion rates at every stage, maintaining a robust pipeline, ensuring forecast accuracy, and driving disciplined deal execution. You will take on a player-coach role, actively mentoring your team and facilitating their growth.Key Responsibilities Your primary objective is to scale a dynamic sales team for the Italian market by setting a clear performance vision, fostering a sense of ownership, and encouraging growth. You will create an environment conducive to success by equipping your team with the right mindset, structure, and support to consistently achieve results. In addition to performance metrics, you will focus on individual development, helping team members enhance their skills and advance their careers.1. Build & Lead a High-Impact Team- Recruit, train, onboard, and mentor a world-class team of 6-8 Mid-Market Account Executives.
Join our dynamic team at 360Learning as a Key Account Manager focusing on the Mid Market segment. In this role, you will be responsible for nurturing and expanding relationships with key clients, ensuring their success with our innovative learning platform. Your expertise will contribute to our mission of transforming corporate training into a collaborative and engaging experience.
As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.
Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.
As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.
Join Upflow as a Customer Success Manager for the EMEA region, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative financial solutions. You will engage directly with customers to understand their needs and challenges, providing them with tailored support and guidance.Your responsibilities will include developing long-term relationships with clients, identifying upselling opportunities, and ensuring customer satisfaction and retention. You will collaborate with cross-functional teams to enhance our product offerings based on client feedback.
At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.
Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.
Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.
About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.
Full-time|€45K/yr - €50K/yr|On-site|Paris, Île-de-France, France
Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...
Company Overview: Tessan is an innovative French startup specializing in telemedicine, dedicated to combating the challenges of medical deserts. With over 1,700 deployed devices across France in less than seven years, we are just getting started! Our mission is to ensure every French citizen can access a doctor within 15 minutes of their location. To support our rapid growth, we are looking for a passionate Customer Success Manager for Teleophthalmology!Key Responsibilities:As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify development opportunities such as upselling, new usage, and partnership growth.Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.
As a Partner Success Manager at via, you will play a pivotal role in ensuring that our partners achieve maximum success and satisfaction with our innovative solutions. You will work closely with our partners to understand their needs, provide tailored support, and foster long-term relationships that drive mutual success.Your responsibilities will include onboarding new partners, providing training sessions, identifying growth opportunities, and acting as the primary point of contact for all partner inquiries. Your ability to communicate effectively and build rapport will be essential in driving our partners' success.
UpSlide is the leading provider of productivity solutions tailored for the financial services sector. Our cutting-edge software enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing users at prestigious firms such as Citi, KPMG, and BNP Paribas to concentrate on high-impact tasks instead of tedious formatting or copy-pasting. With a growing workforce of over 160 professionals across our offices in New York, London, Paris (HQ), Singapore, and Berlin, we are poised for significant expansion.Our Values Our core values shape our work culture and are central to our recruitment process. We seek individuals who are aligned with our principles of:Excellence: Detail matters, and we prioritize the quality of our outputs.Trust: We foster a passionate and committed environment where autonomy thrives.Happiness at Work: We embrace positivity and share our enthusiasm with colleagues and clients alike.The Team The French Customer Success Team was established in April 2023 to help us achieve our strategic objectives: To ensure client engagement, satisfaction, and contract renewals.Join a dedicated local team of 4 Customer Success Managers.Receive mentorship from Juliette, your future manager, to guide you in achieving your goals.Become a part of a global network of 16 Customer Success Managers!Team Activities: Engage in best practice sharing sessions (both local and global), celebrate success stories, enjoy one-on-one meetings with your manager, partake in team lunches, and attend team seminars.Team Goals As a member of the France Business Unit, alongside Sales and other Success roles, you will oversee the France, Southern Europe, and Benelux markets.
Join Our Mission to Enhance Cybersecurity Culture 🔐At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.F…
Join a dynamic product-first team dedicated to enhancing cybersecurity awareness. At tryriot, our mission is to empower employees with effective cybersecurity practices in an engaging manner, akin to the approach of Duolingo but tailored for cybersecurity. We offer an innovative platform designed to facilitate the deployment of a cybersecurity awareness program, delivering interactive chat-based courses lasting 4 minutes each. Additionally, our platform simulates phishing attacks to prepare employees for real-life threats in a secure environment. Founded in 2020, tryriot has secured $30 million in funding from prestigious investors including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. Today, we proudly safeguard over 1 million employees across more than 1,500 organizations, including notable names like Intercom, Deel, and Deezer, worldwide. With cybersecurity becoming an ever-present threat, affecting organizations of all sizes, we aim to cultivate a robust cybersecurity culture to combat the rising risk posed by hackers targeting the most vulnerable link: the employees. As part of our Customer Success team, you will be tasked with managing and nurturing a portfolio of clients, serving as their primary contact, and ensuring their satisfaction with our offerings. Your objective will be to deliver an exceptional customer experience, minimizing churn while maximizing opportunities for renewals and expansions. In your role as a Customer Success Manager, you will assist our clients in extracting maximum value from our product.
We are seeking a dedicated and skilled Customer Success Manager (CSM) specialized in SAP S/4HANA to join our dynamic team in Paris. In this role, you will be responsible for ensuring our customers achieve maximum value from our solutions, fostering strong relationships, and driving product adoption. As a CSM, you will serve as the primary point of contact for our clients, guiding them through the implementation process and providing ongoing support to ensure their success.Your ability to understand customer needs and translate them into actionable insights will be key to enhancing their experience and satisfaction.
Join Scaleway as a Mid-Market Technical Account Manager and become an integral part of our growing team in Paris. In this role, you will be the primary point of contact for our mid-market clients, ensuring their technical needs are met while fostering long-lasting relationships. You will leverage your expertise to provide support, guidance, and innovative solutions that align with our clients’ business objectives.Your responsibilities will include:Building strong relationships with clients to understand their technical requirements and challenges.Collaborating with the sales and product teams to deliver tailored solutions.Providing technical support and expertise during the onboarding process.Conducting regular check-ins and performance assessments to ensure client satisfaction.Proactively identifying upsell opportunities and facilitating renewals.
Join Our Mission-Driven Team at tryriot At tryriot, we are a product-oriented team dedicated to enhancing the cybersecurity culture within organizations. Our objective is to instill effective cybersecurity practices in employees through engaging and enjoyable methods, making learning feel less like work. Think of us as the Duolingo for cybersecurity!We have developed a platform that allows businesses to seamlessly implement a comprehensive cybersecurity awareness program. Our platform delivers chat-based courses lasting four minutes each to teams, followed by simulated phishing attacks that prepare employees to face cyber threats in a secure environment.Founded in 2020, tryriot has successfully raised $45 million from prominent investors, including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. We are proud to protect over 2 million employees across more than 2,000 companies worldwide, including notable names like Intercom, Deel, and Deezer.As cybersecurity threats grow, the importance of fostering a robust cybersecurity culture becomes paramount. Unfortunately, many organizations struggle with this aspect, making their employees the prime targets for hackers. We are determined to change this narrative.We are seeking a Customer Success Team Lead to enhance our CS performance as we expand. Our clientele includes dynamic scale-ups and global enterprises. By 2026, we aim to transform Customer Success into a key driver of growth, targeting a 120% Net Revenue Retention (NRR).Key Responsibilities 1. Drive Retention & Expansion Goals- Take ownership of NRR, GRR, churn, and expansion targets for your team.- Implement structured renewal governance and ensure forecast accuracy.- Develop and manage a transparent expansion pipeline with your team.- Proactively identify upsell and cross-sell opportunities.- Personally engage in strategic renewals and high-value expansion negotiations.2. Lead a Revenue-Oriented Customer Success Team- Mentor Customer Success Managers (CSMs) on commercial strategies and value-selling techniques.- Conduct weekly reviews of renewal and expansion pipelines.- Foster a culture of accountability surrounding revenue KPIs.3. Establish a Predictable Growth Strategy- Standardize playbooks for expansion and frameworks for renewals.- Enhance health scoring to better predict churn and expansion signals.- Collaborate closely with RevOps for accurate forecasting and reporting.
Join our dynamic team as a Mid-Market Manager, where you will take the reins of a vibrant mid-market territory in Paris. This hybrid position empowers you to spearhead strategic account growth initiatives while serving as the primary liaison for customers throughout their journey with us.Success in this role requires native-level French proficiency and professional-level English skills, allowing you to engage effectively with customers and stakeholders across the region and globally.The OpportunityAs a Mid-Market Manager, you will fully own a portfolio of mid-market accounts, driving both new business and expansion opportunities. You'll thrive in a collaborative, virtual account team environment while maintaining a strong sense of autonomy and accountability for your territory.This role merges strategic account management with proactive opportunity development, necessitating strong skills in qualification, positioning, negotiation, and closing. Please note that travel for customer meetings will be a requirement.What You’ll Be Responsible ForAccount Management & GrowthDevelop and execute strategic sales plans to maximize account penetration through upsell, cross-sell, services, and renewals.Build robust, referenceable relationships with customers across executive, technical, and business stakeholders.Maintain in-depth knowledge of your customers’ business priorities, competitive landscape, buying processes, and growth drivers.
Join Our Mission to Elevate Cybersecurity Awareness At Riot, we are a product-centric team dedicated to enhancing cybersecurity culture across organizations. Our goal is to empower employees with effective and engaging cybersecurity practices, making learning enjoyable. Imagine Duolingo, but for cybersecurity!We offer an innovative platform that simplifies the implementation of cybersecurity awareness programs. Our system delivers brief, chat-based courses lasting four minutes and includes simulated phishing attacks to prepare employees for real-world threats in a controlled environment.Founded in 2020, Riot has successfully secured $45 million in funding from top-tier investors including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. We currently protect over 2 million employees across more than 2,000 companies globally, including notable names like Sisal, Edison, Coop, and LastMinute.Cybersecurity is a critical issue for every organization, regardless of size. Unfortunately, many companies struggle with cultivating a strong cybersecurity culture, leaving employees vulnerable to attacks. We are on a mission to change that.Role OverviewThis pivotal role in our Italian market comes as we transition from $0 to $1M ARR, securing contracts with some of Italy's most prestigious brands. The market response is robust, and we are poised for scale.As the Sales Manager, reporting to Andrea, our Country Manager for Italy, you will lead a team of 6 to 8 Mid-Market Account Executives. Your mission is clear: to cultivate a high-performing team that reliably achieves targets.This involves establishing clear activity standards and strong fundamentals, enhancing conversion rates at every stage, maintaining a robust pipeline, ensuring forecast accuracy, and driving disciplined deal execution. You will take on a player-coach role, actively mentoring your team and facilitating their growth.Key Responsibilities Your primary objective is to scale a dynamic sales team for the Italian market by setting a clear performance vision, fostering a sense of ownership, and encouraging growth. You will create an environment conducive to success by equipping your team with the right mindset, structure, and support to consistently achieve results. In addition to performance metrics, you will focus on individual development, helping team members enhance their skills and advance their careers.1. Build & Lead a High-Impact Team- Recruit, train, onboard, and mentor a world-class team of 6-8 Mid-Market Account Executives.
Join our dynamic team at 360Learning as a Key Account Manager focusing on the Mid Market segment. In this role, you will be responsible for nurturing and expanding relationships with key clients, ensuring their success with our innovative learning platform. Your expertise will contribute to our mission of transforming corporate training into a collaborative and engaging experience.
As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.
Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.
As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.
Join Upflow as a Customer Success Manager for the EMEA region, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative financial solutions. You will engage directly with customers to understand their needs and challenges, providing them with tailored support and guidance.Your responsibilities will include developing long-term relationships with clients, identifying upselling opportunities, and ensuring customer satisfaction and retention. You will collaborate with cross-functional teams to enhance our product offerings based on client feedback.
At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.
Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.
Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.
About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.
Full-time|€45K/yr - €50K/yr|On-site|Paris, Île-de-France, France
Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...
Company Overview: Tessan is an innovative French startup specializing in telemedicine, dedicated to combating the challenges of medical deserts. With over 1,700 deployed devices across France in less than seven years, we are just getting started! Our mission is to ensure every French citizen can access a doctor within 15 minutes of their location. To support our rapid growth, we are looking for a passionate Customer Success Manager for Teleophthalmology!Key Responsibilities:As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify development opportunities such as upselling, new usage, and partnership growth.Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.
As a Partner Success Manager at via, you will play a pivotal role in ensuring that our partners achieve maximum success and satisfaction with our innovative solutions. You will work closely with our partners to understand their needs, provide tailored support, and foster long-term relationships that drive mutual success.Your responsibilities will include onboarding new partners, providing training sessions, identifying growth opportunities, and acting as the primary point of contact for all partner inquiries. Your ability to communicate effectively and build rapport will be essential in driving our partners' success.
UpSlide is the leading provider of productivity solutions tailored for the financial services sector. Our cutting-edge software enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing users at prestigious firms such as Citi, KPMG, and BNP Paribas to concentrate on high-impact tasks instead of tedious formatting or copy-pasting. With a growing workforce of over 160 professionals across our offices in New York, London, Paris (HQ), Singapore, and Berlin, we are poised for significant expansion.Our Values Our core values shape our work culture and are central to our recruitment process. We seek individuals who are aligned with our principles of:Excellence: Detail matters, and we prioritize the quality of our outputs.Trust: We foster a passionate and committed environment where autonomy thrives.Happiness at Work: We embrace positivity and share our enthusiasm with colleagues and clients alike.The Team The French Customer Success Team was established in April 2023 to help us achieve our strategic objectives: To ensure client engagement, satisfaction, and contract renewals.Join a dedicated local team of 4 Customer Success Managers.Receive mentorship from Juliette, your future manager, to guide you in achieving your goals.Become a part of a global network of 16 Customer Success Managers!Team Activities: Engage in best practice sharing sessions (both local and global), celebrate success stories, enjoy one-on-one meetings with your manager, partake in team lunches, and attend team seminars.Team Goals As a member of the France Business Unit, alongside Sales and other Success roles, you will oversee the France, Southern Europe, and Benelux markets.
