Internship - Billing Operations & Customer Experience

About Skello 🌰At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of …

Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir

Join SIA as a Marketing, Sales & Customer Experience Consultant Intern! This is a unique opportunity to gain hands-on experience in a dynamic environment, where your contributions will directly impact our clients' success. You will work closely with experienced professionals, assisting in the development and execution of marketing strategies, sales initiatives, and customer experience improvements.

Join Wavestone as an intern or apprentice and play a crucial role in revolutionizing customer experience through cutting-edge digital technologies. You will collaborate with our sales teams to implement innovative strategies that enhance operational efficiency and improve customer satisfaction.

Wavestone’s consulting team in Paris offers an internship focused on digital customer experience for luxury, retail, and hospitality clients. Interns join projects aimed at helping well-known brands enhance customer engagement using digital strategies. Role overview Collaborate with experienced consultants on assignments involving luxury and retail brands Assist in designing and delivering digital solutions that influence customer journeys Build practical knowledge of current trends and approaches in digital customer experience Contribute analysis and ideas to support project outcomes Learning and development See firsthand how digital innovation is changing the luxury, retail, and hospitality sectors Develop consulting techniques and project management abilities Gain perspective on client expectations and evolving market trends in premium industries

Join Pigment as an IT Operations Intern and dive into the exciting world of workplace technology. In this role, you will support our IT team in optimizing workplace efficiency through innovative solutions and assist in the management of IT resources.

Join Ubisoft as a Billing and Collection Assistant Intern for a 12-month internship starting in September 2026. As part of our dedicated team, you will play a crucial role in ensuring accurate billing processes and effective collection strategies, contributing to the financial health of our organization.Your responsibilities will include assisting with invoice generation, monitoring payments, and liaising with clients to resolve discrepancies. This is a fantastic opportunity to gain hands-on experience in finance within the gaming industry.

In a period of significant growth and digital transformation within the E-commerce Department at Ami Paris, you will join the Customer Care and Operations team. Working closely with the Customer Care and Operations Manager, you will be at the heart of communications between headquarters and our Customer Relationship partner, ensuring an exceptional customer experience.Your mission: to deliver a memorable customer experience. As a true ambassador for customer experience and the image of our Maison, you will play a crucial role in customer satisfaction and loyalty.Manage complex customer cases with expertise:Respond to customer and partner inquiries with responsiveness and empathy.Monitor quality complaints and coordinate their resolution.Handle back-office operations: disputes, refunds, order verification.Collaborate closely with internal departments (logistics, finance, CRM, marketing, etc.).2. Collaborate in analyzing customer performance:Track customer satisfaction and operational productivity indicators (KPIs).Recommend corrective actions and participate in their implementation.Contribute to the evolution of performance tracking tools.3. Continuously improve the customer experience:Update and enrich the knowledge base to ensure accurate and prompt responses to customers.Identify and challenge friction points in existing processes.Suggest optimizations to guarantee optimal customer satisfaction.Contribute to the creation and management of new projects related to customer experience.

ContextThe cybersecurity practice at Wavestone assists clients in implementing their Digital Identity transformation projects. Identity management is a crucial pillar in mastering cyber risks and a key element in executing a successful Zero Trust strategy.Customer Identity & Access Management (CIAM) pertains to managing identities and access for users, whether they are individual customers or businesses utilizing digital and physical services (in-store or at agency locations).At Wavestone and within its client organizations, CIAM projects aim to deeply overhaul end-user journeys to enhance user experience while ensuring a high level of data security for both the enterprise and its users.CIAM helps better understand customers (Know Your Customer), offers a comprehensive omnichannel experience (digital and physical), and provides a 360° view of clients in a multi-brand context.Wavestone's CIAM projects cover the entire value chain of digital transformation initiatives:- Framing: supporting clients in defining use cases, user journeys, and requirements.- Solution recommendations: leveraging our market knowledge to recommend the best-suited solution for client needs.- Technical implementation & configuration: assisting in the deployment and setup of solutions, integrating new applications into the ecosystem.- Solution renewal: defining target architectures to enhance existing setups while ensuring service continuity.- Continuous improvements: developing features based on expressed business needs.ObjectivesThe goal of this internship is to advance Wavestone's knowledge and expertise in CIAM-related topics. This includes:• Formalizing insights on innovative topics or new standards.• Analyzing emerging business challenges and new offerings in the CIAM solutions market.• Gaining technological mastery over relevant tools.TasksUnder the guidance of a consultant and supervision by a manager, the intern may be involved in some or all of the following activities:• Conducting studies on new challenges and approaches.• Building benchmarks for CIAM functionalities across market solutions.• Creating proofs of concept (PoCs) or mock-ups of market solutions.• Developing accelerators.

Doctolib is looking for an HR Generalist Intern to join the HR Operations & Employee Experience team in either Levallois-Perret or Nantes, starting September 2026. About the Role This internship offers hands-on experience in HR administration, employee support, and process improvement. Reporting to the HR Operations and Experience Manager, the intern will work closely with the People Ops team to help shape a positive employee journey at Doctolib. The team focuses on operational excellence and a people-first approach. Main Responsibilities Support personnel administration: draft contracts and amendments, manage absences and leaves, update employee data in Workday (HRIS), and assist with HR reporting. Act as a point of contact for employees, handling questions about policies, benefits, and internal procedures. Conduct regular check-ins with new hires and support staff during key moments such as returns from maternity/paternity leave, long-term illness, or workplace accommodations. Work with HR Business Partners to spot early signs of psychosocial risks or disengagement during field interactions. Help improve HR tools and processes by identifying pain points, suggesting simplifications, and updating internal documentation. Location This internship is based in Levallois-Perret or Nantes, France.

Are you passionate about travel and the tourism industry? Join us for an exciting internship at indiecampers, where you’ll gain hands-on experience in operations while exploring the world of campervan rentals. This opportunity is perfect for individuals looking to kickstart their career in tourism and operations.

Join our dynamic team at Nagarro as an Intern Consultant specializing in SAP Customer Experience (CX) solutions. In this role, you will have the opportunity to work closely with our engineering team, gaining hands-on experience in delivering innovative solutions that enhance customer interactions and drive business success.As an intern, you will be involved in various aspects of the consulting process, collaborating with clients to understand their needs and assisting in the implementation of SAP CX solutions. This is an excellent opportunity to kickstart your career in consulting and technology, while contributing to impactful projects.

Internship Overview AccorHotels in Paris offers an operational internship within the hospitality sector. This role provides direct experience in hotel operations and a chance to build practical skills in a real-world setting.

Join indiecampers, a pioneering company in the camper van rental industry, as a Tourism & Operations Intern in the vibrant city of Paris. This is a unique opportunity to immerse yourself in the world of tourism and operations, gaining hands-on experience in a dynamic environment.As an intern, you will collaborate with our experienced team, assisting in daily operations, customer service, and enhancing the overall tourist experience. Your role will be vital in helping us provide exceptional service to our customers.This internship is ideal for individuals passionate about travel and tourism, looking to apply their skills in a practical setting while contributing to a growing company.

About the Internship sia is looking for a final-year intern to join the team in Paris as an Operations Research Consultant. This role offers a chance to apply analytical skills to real business challenges alongside experienced colleagues. What You Will Do Analyze operational processes to identify areas for improvement Apply data-driven methods to solve complex problems Support projects that strengthen and expand sia’s service offerings Who This Internship Suits This position is designed for students in their final year who want hands-on experience with operations research in a collaborative setting. Expect opportunities to learn, contribute, and build practical skills.

Join Malt as a Field Sales Operations Intern in the vibrant city of Paris this summer! This internship offers you the opportunity to immerse yourself in the dynamic world of sales operations, contributing to our mission of connecting freelancers with companies in need of their talents.You will work alongside our dedicated team, gaining hands-on experience in various aspects of sales operations, from data analysis to supporting our sales force in achieving their targets. This is a perfect chance to enhance your skills in a fast-paced environment while making a meaningful impact.

Are you passionate about cooking and eager to gain hands-on experience in a vibrant kitchen environment? If so, read on!Zoku is a unique home away from home for business travelers seeking to immerse themselves in city life for short or extended stays. Unlike traditional business hotels, we provide a welcoming atmosphere for working, socializing, and connecting with the local community. Our innovative approach to hospitality has garnered international acclaim, including numerous awards for design and sustainability.As a proud B Corp certified company across all our locations (Amsterdam, Copenhagen, Paris, and Vienna), we are committed to high standards of social and environmental responsibility. Join our diverse team of enthusiastic and proactive individuals who share a common goal: to unite people from around the globe through exceptional hospitality and food experiences.YOUR ROLEAt Zoku, we believe that food brings people together. As a Kitchen Intern starting in August 2026, you will collaborate with a talented team of culinary creatives dedicated to crafting delightful dishes in our Living Kitchen. Reporting directly to the Head Chef, you will gain invaluable experience and enhance your culinary skills alongside our team of professional chefs.YOUR RESPONSIBILITIESNo two days are the same as a Kitchen Intern, but here's what you can look forward to:Become a well-rounded culinary professional: Assist our kitchen team in the preparation, cutting, and cooking of meals for breakfast, lunch, and dinner services.Stock management: Support the ordering process with suppliers, evaluate incoming stock for quality, and ensure proper storage.Get creative: Participate in the plating and presentation of dishes, ensuring each plate reflects our commitment to freshness and quality.

Join Indie Campers, the leading campervan marketplace dedicated to making road trips accessible for everyone. With a digital-first approach and a commitment to customer satisfaction, we have created an exceptional booking experience that offers quality road trips at competitive prices.Having facilitated over one million nights of rentals through our travel platform, we proudly serve over 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options, from short-term RV rentals to long-term campervan subscriptions, and even the opportunity to purchase one of our vehicles.With a strong emphasis on technology, we present exciting and challenging opportunities that require motivated talent to help us grow. We are expanding our team and are looking for enthusiastic individuals to embark on this journey with us.

Tessan is a French healthtech startup working to make healthcare accessible within 15 minutes for everyone. In less than six years, the team has deployed over 1,600 telemedicine devices throughout France, showing a strong commitment to improving healthcare access. The company is now preparing a major expansion into the United States, managed from its Paris headquarters. This move is a key part of Tessan’s growth plans, with the US market playing a central role in the company’s future direction. Role overview This Operations Internship focuses on supporting Tessan’s launch in the US market. The intern will assist in turning early business opportunities into concrete operational actions. This position provides hands-on experience in building a company’s presence in a new region. Location Based in Paris, Île-de-France, France.

Join us in leveraging technology to create a significant positive impact on the planet!Kraken is at the forefront of pioneering advancements in the energy sector.We are a cutting-edge technology firm committed to establishing a smart and sustainable energy ecosystem. Our initiatives range from optimizing renewable energy production to enhancing grid intelligence and empowering utilities to deliver exceptional customer experiences. Our innovative energy operating system is revolutionizing the global energy landscape for the benefit of all.This is an exhilarating time to be in the energy sector. Join us in making a tangible difference in shaping a sustainable future.As a member of the Kraken Customer team,Our mission is to create the most advanced, AI-driven platform for energy management. We focus on optimizing resources and delivering outstanding customer experiences through our sophisticated Customer Information Systems (CIS), billing solutions, meter data management, CRM, and AI-enhanced communications, thereby leading the next wave of innovation in the energy field.Our vision for future energy transcends current paradigms, prompting us to proactively build a better tomorrow.For over four years, we have been licensing Kraken, transforming organizations by migrating their customer bases to our platform and revolutionizing their operational frameworks. Our team has consistently been at the forefront of leading migrations, setting new benchmarks for business transformation.As a Senior Client Delivery Lead, you will be integral to our client delivery team, providing support to European clients as they navigate their technological transformation journeys and manage long-term migration projects.In this role, you will oversee a technology domain (billing, finance, communications, etc.) for our client projects, whether transitioning to the Kraken platform or addressing ongoing technological needs. Collaboration with both Kraken’s technology and operational teams, as well as clients, is essential to achieve successful outcomes for their projects and business objectives.