About the job
Pullman Paris Montparnasse 4*, part of the AccorHotels group, is hiring a Reservation Agent & Customer Service Representative in Paris. This role supports guests from their first inquiry through to confirmed bookings, ensuring each interaction meets the hotel’s high standards.
Main responsibilities
- Respond to guest inquiries by phone, email, and other communication channels
- Process reservations with accuracy and efficiency
- Coordinate with hotel departments to address guest needs
- Maintain consistent, high-quality customer service
- Contribute to guest satisfaction before and during their stay
Team environment
This position joins a collaborative team dedicated to creating memorable experiences for every guest at Pullman Paris Montparnasse 4*.
