Customer Service Representative – Telecom & Managed Services

Are you a dedicated Customer Service Representative with a solid background in telecom, managed services, and billing? If you possess over 4 years of experience in delivering exceptional customer service in billing environments and have a proven track record in BPO settings, we want to connect with you! Previous experience with leading telecom companies such…

As a Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to foster and maintain strong partnerships that drive business growth. You will ensure the accuracy of orders, achieve 100% customer satisfaction, and play a pivotal role in meeting our company’s sales objectives. Your performance will be evaluated based on your contributions to business revenue, outstanding customer service, and consistently meeting or exceeding your sales quota.Responsibilities:Serve as the main resource for customer inquiries via phone and email, providing expert guidance on product purchases.Assist customers in product selection, generating quotes, placing orders, and liaising with suppliers to confirm order details.Develop and maintain key client relationships to maximize business exposure and revenue growth.

Job OverviewKDCI Outsourcing is on the lookout for a dedicated Customer Support Representative who will deliver exceptional phone support to our clients and homeowners. This position involves addressing inquiries, resolving issues, and providing precise information while upholding stellar service standards. The ideal candidate will possess a keen eye for detail, solid judgment, and the ability to juggle multiple responsibilities in a dynamic environment. This is a hybrid position requiring a strong sense of accountability, flexibility, and a commitment to service excellence.Core ResponsibilitiesProfessionally manage inbound and outbound customer calls.Effectively address customer concerns, complaints, and inquiries with empathy and precision.Maintain accurate documentation of all customer interactions in our internal systems.Simultaneously handle multiple case resolutions and follow-ups.Appropriately escalate complex issues while maintaining ownership of customer concerns.Consistently meet quality service standards and performance metrics, including quality, productivity, and adherence.Collaborate with internal teams to ensure prompt resolutions of customer issues.Efficiently adapt to updates in processes, tools, and workflows.

Job SummaryJoin KDCI Outsourcing as a Customer Service Representative and become part of a dedicated team delivering exceptional support through phone, email, and chat. We are looking for individuals with excellent communication abilities, a strong customer-centric attitude, and multitasking skills to thrive in a dynamic environment. If you have experience in e-commerce, particularly with Shopify or similar platforms, and are adept at managing orders, returns, and customer inquiries, we want to hear from you!Key ResponsibilitiesRespond to customer inquiries through phone, email, and chat promptly and professionally.Assist customers with tracking orders, answering product questions, processing returns, and updating account information.Accurately manage and update customer data within internal systems.Process returns, exchanges, and refunds in line with company policies.Utilize Shopify or similar e-commerce platforms to address order-related issues.Maintain organized documentation of all customer interactions for future reference.Escalate complex or sensitive cases to the appropriate team members.Consistently meet service level agreements (SLAs) and quality standards.Provide a positive, solution-oriented experience to every customer.

The Customer Satisfaction Analyst plays a crucial role in enhancing the quality of customer service by meticulously gathering, organizing, and interpreting data related to sales representatives’ performance. This position entails a thorough analysis of customer satisfaction metrics, ensuring that every customer interaction meets our high standards.Key ResponsibilitiesManage customer service inquiries received via e-mail through the company website.Regularly monitor order-related issues, ensuring satisfactory resolutions are provided by the Inside Sales Representatives (ISRs) for both pending and current Customer Information Forms (CIFs).Maintain accurate records of ongoing orders and inventory rotations for ISRs, while tracking any order discrepancies.Assign new orders to sales representatives and keep order status and details updated.Undertake additional tasks assigned by management as needed.

Role overview Grab is looking for a Head of Service Delivery to guide the Contact Center team in Pasig City. This leader will oversee daily service delivery operations, set direction for the team, and ensure performance targets and service quality standards are consistently met. What you will do Lead and develop the Contact Center team, focusing on delivering strong customer experiences Monitor service delivery operations and track performance against targets Promote continuous improvement and support initiatives that raise service quality Build and maintain a culture centered on excellence and accountability

Dialpad brings together calling, messaging, meetings, and contact center features on one AI-powered business communications platform. The system analyzes conversations in real time, giving businesses tools to improve customer engagement and streamline operations. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, and Uber, use Dialpad to strengthen their customer relationships. The company is focused on advancing Agentic AI. Through the DAART (Dialpad Agentic AI in Real Time) initiative, intelligent agents not only understand conversations but also automate workflows, solve problems, and support revenue growth. More details about the platform are available at dialpad.com. Work culture at Dialpad AI shapes daily work at Dialpad. Team members use advanced tools to work efficiently, solve challenges, and achieve their goals. Every customer interaction is valued and seen as a chance to gain insights for both clients and the company. Dialpad looks for people who are curious and set high standards for themselves. The team is ambitious and committed to doing great work. Scrappy Curious Optimistic Persistent Empathetic

Role Overview NielsenIQ is seeking a Customer Support Manager focused on Analytics & Insights for its Pasig City office. This manager will guide a team tasked with supporting clients and turning data into practical recommendations. The position centers on improving customer experiences and helping clients make informed decisions using analytics. What You Will Do Lead and mentor a group of customer support specialists. Review customer feedback and service metrics to identify areas for improvement. Work with teams across departments to strengthen product offerings. Create and roll out training programs aimed at boosting team effectiveness. Apply data analytics to deliver meaningful insights for clients. Location This role is based in Pasig City.

IQEQ is seeking a Manager of Operational Compliance Services based in Pasig City, Metro Manila. This role centers on maintaining and improving compliance standards across business operations. Role overview The Manager of Operational Compliance Services leads a team dedicated to upholding compliance protocols. The position involves monitoring current practices, identifying areas for improvement, and ensuring that operations align with regulatory requirements. Key responsibilities Oversee the implementation and effectiveness of compliance procedures Develop solutions to address compliance challenges as they arise Guide and support a team of compliance professionals Help strengthen operational integrity while enabling business growth What you bring Expertise in compliance management and a track record of leading teams in operational settings. Strong problem-solving skills and the ability to adapt compliance strategies to evolving business needs are important for success in this position.

Job SummaryKDCI Outsourcing is on the lookout for a dynamic Creative Services Manager to lead the comprehensive creative workflow. This pivotal role encompasses everything from conceptualization to the final delivery of creative assets. Acting as a key liaison between stakeholders and the creative team, you will ensure that all visual and written outputs maintain high standards of quality and align with brand guidelines while being delivered punctually. This position demands a harmonious blend of project management skills, creative direction, and process optimization to uphold both efficiency and creative excellence.Key ResponsibilitiesWorkflow Management: Optimize intake processes and oversee resource allocation for all creative requests.Brand Stewardship: Uphold brand guidelines and quality standards across all creative outputs.Stakeholder Liaison: Convert business requirements into concise, actionable creative briefs.Project Tracking: Utilize project management tools to monitor timelines and project health, proactively addressing potential bottlenecks.Quality Assurance: Conduct thorough reviews and approve final assets to ensure technical specifications (resolution, dimensions, file types) are met.

Join our dynamic team at IQEQ as a Senior Officer in Operational Compliance Services. In this pivotal role, you will be instrumental in ensuring compliance with operational standards and regulatory requirements, contributing to our commitment to excellence. Your expertise will help us navigate complex compliance landscapes, ensuring that our operations align with both internal and external regulations.You will collaborate closely with various teams to implement compliance strategies, conduct audits, and provide training to enhance compliance awareness across the organization. Your analytical skills will be crucial in identifying potential compliance risks and proposing effective solutions to mitigate them.

IQ-EQ is seeking a Manager of Operational Compliance Services to guide operational teams in Pasig City, Metro Manila. This position centers on upholding regulatory standards and supporting strong compliance practices across the organization. Role overview The Manager of Operational Compliance Services leads efforts to ensure all operations meet regulatory requirements. This includes developing and executing compliance strategies, conducting audits, and providing direction to a dedicated compliance team. Leadership in this role helps maintain high standards and consistent service delivery. What you will do Develop and implement operational compliance strategies Conduct audits to monitor adherence to regulatory frameworks Promote a culture of compliance throughout the organization Lead and inspire a team focused on maintaining compliance standards Requirements Strong background in operational compliance Experience in risk management and regulatory frameworks Proactive approach to identifying and addressing compliance issues Demonstrated leadership skills

As an Account Manager at Branders.com, you will be the primary liaison for our valued clients, taking charge of sales and customer service. Your primary goal will be to cultivate and sustain strong partnerships that drive business growth. You will be responsible for ensuring the accuracy of orders, achieving 100% customer satisfaction, and significantly contributing to our company's sales objectives. Your success will be evaluated based on your impact on revenue, quality of customer service, and consistent achievement of your sales targets.Key Responsibilities:Meet and exceed monthly sales targetsServe as the main point of contact for customer inquiries via phone and email, providing expert guidance on purchasesMaintain and update customer and prospect information within our databaseProactively pursue both existing and new leadsAssist clients in product selection, generate quotes, process orders, and collaborate with suppliers to confirm order detailsManage the order fulfillment process, providing clients with updates on production, shipping, and creditsBuild and maintain key client relationships to maximize business opportunitiesEnsure exceptional customer satisfaction from initial contact through to after-sales support

Join Rentokil Initial as a Key Account Manager!At Rentokil Initial, we are more than just an international business services company; we are a collective of 68,400 dedicated colleagues spanning 91 countries, committed to enhancing lives and safeguarding environments. Our expertise lies in pest control, hygiene solutions, and enriching indoor spaces with plants and scents. We invest significantly in training, science, innovation, and technology to ensure excellence in service delivery.As a recognized leader, we pride ourselves on our workplace culture that emphasizes equality, fairness, and strong values of Service, Relationships, and Teamwork—values our employees have helped define.In 2018, Rentokil Initial Philippines was honored to be ranked among the top three most engaged workplaces in the country, as recognized by the Korn Ferry Employee Engagement Awards.

About DialpadDialpad is an innovative AI-driven customer communications platform that is redefining how businesses engage with their customers. Over 50,000 organizations worldwide—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to foster stronger customer relationships through real-time, AI-enhanced insights. Discover more at dialpad.com.Join the Dialpad TeamAt Dialpad, you will be part of a dynamic team dedicated to empowering our clients and their employees to achieve exceptional success. We value every conversation and are committed to enhancing each interaction with our platform's real-time insights and automation tools.We embrace continuous improvement, encouraging all team members to utilize cutting-edge AI technologies to refine both our platform and their professional skills. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that excels at the highest level, embodying traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Solutions Architect at Dialpad, you will play a vital role in ensuring our customers have a seamless onboarding experience from day one. Your problem-solving skills and genuine desire to assist will be critical as you guide clients through every stage of their journey with us. You will serve as a subject matter expert, offering technical consulting and support, ultimately delivering an unparalleled customer experience.This position reports to the Manager of Solutions Architecture and requires availability to work US hours.

Role Overview Dialpad is looking for an Onboarding Specialist in Pasig City, Metro Manila, Philippines. This role focuses on helping new customers get started smoothly and confidently with Dialpad’s platform. What You Will Do Work directly with clients during their onboarding period Listen to customer needs and tailor guidance to each situation Offer clear instructions on how to use the Dialpad platform Support customers to ensure they are prepared and comfortable from their first day

Job SummaryKDCI Outsourcing is on the lookout for a skilled Sales Operations Coordinator to enhance our sales team's efficiency by managing day-to-day operations, contract administration, and subscription management processes. This pivotal role ensures the accurate processing of purchase orders, quotes, invoices, and customer records within our CRM and billing systems. The ideal candidate will be exceptionally organized, detail-oriented, and adept at juggling multiple tasks in a dynamic, deadline-driven setting, while fostering collaboration with sales, customer success, and finance teams.Key ResponsibilitiesSales AdministrationOversee the complete processing of customer purchase orders through platforms including HubSpot, Maxio, and internal systems.Generate and present customer quotes adhering to pricing guidelines and renewal policies.Assist Customer Success Managers by providing precise quotes for renewals and expansions.Handle the processing and issuance of invoices via billing platforms.Facilitate the organization of sending, receiving, and filing reseller agreements.Address inquiries from sales teams, customers, and partners promptly.Support monthly operational requirements to ensure smooth workflows.Subscription & Contract Data ManagementKeep customer records updated across CRM and subscription systems (e.g., HubSpot, Subskribe, and internal systems).Conduct regular audits to guarantee data accuracy, contract compliance, and system integrity.Cross-Functional CollaborationEngage closely with Sales, Customer Success, and Finance teams to facilitate seamless end-to-end processes.Contribute to operational initiatives focusing on process enhancements, system updates, and audits.Provide administrative assistance for ad hoc operational tasks as required.

IQEQ seeks an Application Development Officer 3 to join the Asset Owner Solutions group in Pasig City, Metro Manila. This role centers on building and improving applications that help deliver financial services to clients. Key responsibilities Design and develop software solutions tailored for asset owner services Collaborate with teams across the business to gather requirements and deliver effective applications Use technology to streamline processes and strengthen the value of service offerings What we look for Genuine interest in application development Comfort with technology and a collaborative approach Motivation to help deliver high-quality financial services

We are seeking a highly skilled Depositary Manager to join our dynamic team at IQ-EQ. The ideal candidate will play a pivotal role in managing our depositary services, ensuring compliance with regulatory requirements and delivering exceptional service to our clients. As a key player in our organization, you will oversee daily operations, manage client relationships, and lead a team of depositary professionals.Join us in driving excellence in our depositary services and contribute to the success of our clients.

Join Our Dynamic TeamAt Grab Financial Group (GFin), we are committed to revolutionizing the payments and lending landscape in Southeast Asia. Our mission is to empower individuals—from consumers and drivers to aspiring entrepreneurs—by providing essential financial services to those who need it most.About the RoleAs the Assistant Manager of Risk Policy, you will be integral in shaping and enforcing robust risk management policies and frameworks that align with our strategic objectives and comply with regulatory standards. Your leadership will be crucial in spearheading risk initiatives across the organization, enhancing our risk management capabilities, and fostering sustainable business growth.You will report directly to the Senior Manager of Risk Policy and work onsite at our office.Your Key ResponsibilitiesAct as the subject matter expert (SME) in fraud risk policy for various payment methods (including cards, wallets, and Alternative Payment Methods) and lending products (such as Paylater, Cash Loans, and Buy Now, Pay Later).Lead regional policy initiatives and projects designed to reduce risk and fraud in new and existing product offerings.Detect and analyze emerging risks and trends, providing actionable recommendations for policy adjustments and procedural updates to mitigate these risks.Collaborate effectively with stakeholders across Product, Business, and Engineering teams to implement risk mitigation strategies and controls.Configure and enhance fraud detection rules within fraud management systems, utilizing transaction trend analysis and pattern recognition techniques.Conduct thorough monitoring, investigations, and forensic analyses, accompanied by detailed reporting; deliver timely, data-informed insights regarding portfolio performance metrics.