Onboarding Specialist

Role Overview Dialpad is looking for an Onboarding Specialist in Pasig City, Metro Manila, Philippines. This role focuses on helping new customers get started smoothly and confidently with Dialpad’s platform. What You Will Do Work directly with clients during their onboarding period Listen to customer needs and tailor guidance to each situation Offer clear i…

Join KDCI, a forward-thinking company dedicated to delivering exceptional outsourcing solutions. We are seeking passionate IT Support Specialists to be part of our dynamic team. This role offers the chance to thrive in a stimulating environment where your expertise is not only acknowledged but also nurtured for career advancement.As an IT Support Specialist, you will be pivotal in providing essential technical support and assistance, guaranteeing that our production team operates without technical disruptions. You will play a key role in troubleshooting and resolving issues pertaining to software, hardware, and networks, ensuring all systems function smoothly and reliably.Key Responsibilities:Deliver first-level technical support and assistance to users across various departments.Diagnose and resolve software, hardware, and network-related issues.Install, configure, and maintain software and hardware to ensure optimal workstation performance.Manage user accounts and permissions to ensure secure system access.Assist in the implementation of new software applications and system upgrades.Create and maintain technical documentation and user manuals.Regularly monitor and update IT inventory and equipment status, ensuring accuracy in asset documentation.

Job OverviewJoin KDCI Outsourcing as a results-oriented Digital Marketing Specialist with extensive hands-on expertise in content marketing, SEO, social media management, PPC advertising, and email marketing.This position is perfect for a proactive and detail-focused marketer who excels at execution, optimization, and performance analysis. The Digital Marketing Specialist will be tasked with the implementation and enhancement of multi-channel digital campaigns aimed at generating qualified leads, boosting brand visibility, and driving tangible business growth.Key Responsibilities:Manage comprehensive digital marketing campaigns across content, SEO, paid media, and email channels.Design and enhance content marketing strategies that support lead generation and elevate brand awareness.Perform keyword research and execute on-page and off-page SEO tactics, including link-building efforts.Oversee and expand social media platforms (LinkedIn, Meta, TikTok, etc.) to enhance engagement and brand presence.Plan, launch, oversee, and optimize PPC campaigns across Google Ads, Meta Ads, and LinkedIn Ads to maximize return on investment.Develop and implement email marketing campaigns, including newsletters, drip campaigns, and automated workflows.Track and analyze campaign performance metrics (traffic, engagement, cost per lead, conversions) and provide actionable insights.Conduct A/B testing and support conversion rate optimization (CRO) initiatives.Collaborate closely with design and sales teams to ensure alignment of marketing assets and messaging with campaign objectives.Stay informed on the latest digital marketing trends, tools, and competitor strategies to continually enhance performance.

Job SummaryKDCI Outsourcing is on the lookout for a dedicated Data Quality Specialist to join our team for a short-term data research and cataloging initiative. This project is centered on the verification and enhancement of company enrichment data, essential for CMS ingestion. The successful candidate will engage in manual data entry, organization, and basic data cleanup activities to ensure that information is structured and ready for internal utilization. Applicants should be adept at utilizing online resources and basic AI tools, all while upholding accuracy and confidentiality with sensitive project data.Key ResponsibilitiesData Collection & Entry• Utilize provided tools to research and compile comprehensive information into a master list.• Ensure data completeness, organization, and correct categorization according to established guidelines.Data Processing & Cleanup• Conduct data cleanup and formatting to enhance dataset usability.• Identify and rectify data quality challenges, including duplicate entries, irrelevant data, missing essential fields, and formatting inconsistencies across records.Visual Asset QA• Review image quality using a custom application and content management system to verify and update assets in line with quality standards.Confidentiality & Compliance• Handle confidential information with care, adhering to strict data privacy protocols.• Follow internal procedures for secure data management and storage.

KDCI Outsourcing is hiring a Deals Desk Specialist to support sales operations by managing deal registration processes for partners. This position is based in Pasig City, National Capital Region, Philippines. Role overview The Deals Desk Specialist plays a key role in ensuring that vendor registrations are submitted accurately, tracked, and kept up to date. This work enables Sales and Partner teams to access available discounts and incentives. The position calls for strong organizational skills, close attention to detail, and the ability to handle data in a busy environment. Main responsibilities Submit and track deal registrations across vendor portals using opportunity data from Salesforce. Audit Salesforce records regularly to maintain accurate and consistent deal registration data, including registration IDs, statuses, and expiration dates. Monitor timelines for vendor registrations and flag deals that are nearing expiration or need re-registration. Verify that information matches between vendor systems and internal records. Collaborate with Sales, Operations, and Partner teams to resolve registration issues and keep processes aligned. Assist with reporting on deal registration performance, volume, and compliance. Track metrics such as average registration turnaround time, approval rates, and risks tied to expired deals. Identify and resolve duplicate or overlapping registrations that could affect partner program compliance or available discounts. Act as the main contact for internal teams regarding deal registration questions or issues. Coordinate with Partner Managers or Vendor Representatives to address missing or delayed approvals.

Job SummaryAt KDCI Outsourcing, we are on the lookout for a dynamic Virtual Assistant – Partnership Specialist. In this role, you will play a crucial part in enhancing client relationships and facilitating partnership initiatives. Your key responsibilities will include managing inbound inquiries, performing engaging service demonstrations, crafting tailored proposals, and ensuring timely follow-ups with clients. We seek an individual who is exceptionally organized, detail-oriented, and confident in client-facing interactions, ideally with a background in the outsourcing or offshoring sector. Key ResponsibilitiesEfficiently manage incoming inquiries from clients and partners with professionalism and promptness.Conduct compelling service demonstrations to showcase KDCI’s offerings and capabilities to potential partners.Develop, format, and present polished proposals and presentations.Perform proactive follow-ups with clients and partners to ensure continued engagement and track next steps.Maintain up-to-date CRM and internal records with precise client and partnership information.Collaborate seamlessly with internal teams to ensure alignment on deliverables to meet client needs.Provide general administrative and coordination support to the Partnerships team.

Adaptive Financial Consulting is hiring an IT Support Specialist for an on-site position in Pasig City, Manila. This role centers on keeping IT systems dependable and helping colleagues resolve technical issues as they come up. Key responsibilities Offer hands-on technical support to team members in the office Diagnose and resolve hardware or software problems Monitor and maintain daily IT system performance Work location This position requires working on-site at the Pasig City office in Manila.

KDCI Outsourcing is hiring a Senior Accounts Payable Specialist based in Pasig City, National Capital Region, Philippines. This position handles a high volume of financial transactions, focusing on efficient invoice processing, timely payment coordination, and maintaining accurate accounts. The role also plays a part in supporting month-end activities and building strong relationships with both clients and vendors. Key Responsibilities Process a large number of invoices accurately within established deadlines. Review invoice details for correct coding and approvals before posting. Handle payment processing promptly, following agreed payment terms. Perform reconciliations for vendor accounts and other ledgers to ensure accuracy. Investigate and resolve discrepancies, duplicate entries, or missing transactions. Assist with tracking receivables and support collections efforts as needed. Work with clients and vendors to resolve billing and payment concerns. Contribute to month-end closing tasks, including preparing accruals and performing reconciliations. Ensure all financial transactions are recorded accurately for reporting purposes. Develop and maintain strong relationships with vendors and internal teams. Respond to inquiries and provide timely updates on payment statuses. Maintain accurate financial records and supporting documentation. Prepare reports and assist with audit requirements as needed. Location This position is based in Pasig City, National Capital Region, Philippines.

The Merchandising Specialist plays a crucial role in shaping the brand's identity through the development and presentation of product data. This position involves collaborating with suppliers to gather accurate product information and ensuring its proper representation. Additionally, the specialist will perform product sorting and data verification as directed by the Merchandising Manager.Success in this role requires a strong ability to meet tight deadlines while thriving in a dynamic and enjoyable work environment. The ideal candidate will embrace ownership of their responsibilities and share a passion for teamwork, contributing to a vibrant corporate culture at Branders.com, where our team enjoys coming to work every day.

Grab Holdings Inc. seeks an HR Operations Specialist - People Experience based in Pasig City. This position focuses on enhancing daily HR processes and helping to create a positive workplace for employees throughout the organization. Key responsibilities Collaborate with teams across various departments to streamline and improve HR procedures. Assist in shaping a smooth and engaging employee journey, covering onboarding and ongoing development. Support initiatives that foster a workplace culture aimed at attracting and retaining talented individuals. Role overview This role centers on making HR operations more effective while contributing to a welcoming and supportive employee environment at Grab Holdings Inc.

Join Grab as a Senior Techno-Functional Specialist in Finance Systems, where you will play a pivotal role in bridging the gap between technology and finance. You will leverage your expertise to enhance our financial systems, ensuring they meet the evolving needs of our organization and our customers.In this role, you will collaborate with various stakeholders to gather requirements, design solutions, and implement improvements to our finance systems. Your analytical skills will help us to identify gaps and opportunities, ensuring robust system functionality and user satisfaction.

Job OverviewKDCI Outsourcing is on the lookout for a talented Business Development Specialist to enhance client and partner relations and drive partnership initiatives. This critical role entails overseeing inbound inquiries, delivering service demonstrations, crafting proposals, and ensuring prompt follow-ups with both prospective and existing partners. The successful candidate will exhibit exceptional organizational skills, attention to detail, and confidence in client interactions, ideally with prior experience in the outsourcing or offshoring sector.Key ResponsibilitiesRespond to client and partner inquiries in a professional and timely manner.Facilitate service demonstrations to showcase KDCI's offerings and expertise to potential partners.Develop, format, and present high-quality proposals and presentations.Conduct regular follow-ups with clients and partners to monitor progress and sustain engagement.Ensure accurate and current records are maintained in CRM systems and internal tracking tools.Work collaboratively with internal teams to ensure proposals and deliverables meet client specifications.Provide comprehensive administrative support to the Business Development and Partnerships team.

Join our Network Operation Centre (NOC) team, where we play a crucial role in ensuring optimal service availability and performance, provisioning customer network services on core equipment, and providing vital support to our Engineering and technical teams. Our engineers are engaged in a diverse range of responsibilities, requiring timely, cooperative, and professional execution.Clear and concise communication is vital as we collaborate closely with technical support, service provisioning, and sales teams. A comprehensive understanding of systems and networks is essential, as we work in tandem with the Engineering team.We value diligence, attention to detail, and the ability to multitask and prioritize effectively. While we don't expect you to possess all necessary knowledge upon joining, a willingness to learn and conduct thorough research is essential. As you grow in your role, you may join our 24/7 on-call rotation for core network support.Duties and Responsibilities:Manage and maintain the Monitoring Systems.Conduct full fault troubleshooting, problem isolation, and implement corrective actions or escalate to network engineering as necessary.Engage with third-party suppliers to troubleshoot issues, perform upgrades, resolve service impacts, manage network changes, and escalate as needed.Provision and configure core network devices and tools, including IP assignment, core network configuration, DNS setup, monitoring software, NNI ports, and services, as well as implementing MOPs for controlled network changes.Build, install, and configure network equipment.Perform and maintain hardware, serial numbers, security, and configuration audits.Write custom monitoring plugins and configure bespoke graphing.Maintain WIKI and technical documentation for NOC processes and procedures.Develop knowledge and skills in network and system administration.Act as a Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services.Participate in a 24/7 call-out rotation if required.

Job SummaryKDCI Outsourcing is on the lookout for a meticulous and proactive General Accountant (Bookkeeping + AP/AR). This role involves overseeing daily accounting operations and ensuring precise transaction recordings. The successful candidate will maintain compliant financial records, manage accounts payable and receivable, and assist with the month-end and year-end closing processes.Key ResponsibilitiesEnsure the maintenance and updating of the Philippines Bureau of Internal Revenue (BIR)-compliant chart of accounts.Record all transactions, including accounts payable/receivable, journals, accruals, prepayments, payroll, deposits, and advances.Conduct bank reconciliations and maintain general ledger accounts.Oversee purchase orders, employee reimbursements, and allowances.Facilitate accounts payable processing, including invoice entry, monitoring, and preparing aging reports.Track accounts receivable (excluding in-house functions as directed by Digital Halo).Assist with month-end and year-end closing activities while ensuring adherence to accounting standards.

Job SummaryJoin KDCI Outsourcing as a dedicated Data Entry Specialist for an exciting Document Rebranding Project. This pivotal role focuses on refreshing and standardizing our internal and external documents to comply with updated brand guidelines and legal requirements. The successful candidate will exhibit exceptional attention to detail, possess strong formatting skills, and demonstrate the ability to perform repetitive tasks with utmost precision and reliability.Key ResponsibilitiesUpdate outdated logos with new branding assets in Microsoft Word and PDF documents.Revise disclaimers across documents using provided templates, ensuring compliance with legal standards.Implement consistent formatting and branding elements, including fonts, styles, headers, and footers.Conduct comprehensive formatting adjustments to ensure documents meet branding and quality benchmarks.Maintain an organized file system utilizing Microsoft OneDrive.Accurately track progress and provide daily status reports as needed.Collaborate closely with the project team to achieve milestones and ensure timely project delivery.Ensure 100% accuracy in all updates, focusing on consistency and brand alignment.

Dialpad brings together calling, messaging, meetings, and contact center features on one AI-powered business communications platform. The system analyzes conversations in real time, giving businesses tools to improve customer engagement and streamline operations. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, and Uber, use Dialpad to strengthen their customer relationships. The company is focused on advancing Agentic AI. Through the DAART (Dialpad Agentic AI in Real Time) initiative, intelligent agents not only understand conversations but also automate workflows, solve problems, and support revenue growth. More details about the platform are available at dialpad.com. Work culture at Dialpad AI shapes daily work at Dialpad. Team members use advanced tools to work efficiently, solve challenges, and achieve their goals. Every customer interaction is valued and seen as a chance to gain insights for both clients and the company. Dialpad looks for people who are curious and set high standards for themselves. The team is ambitious and committed to doing great work. Scrappy Curious Optimistic Persistent Empathetic