Senior IT Support Engineer - Elevate Your Career with iqeq

Join iqeq as a Senior IT Support Engineer and be a critical part of our dynamic team. In this role, you will provide top-notch technical support, troubleshoot complex issues, and ensure the seamless operation of our IT systems.We are looking for a proactive individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and has a…

Role Overview twoconnect-careers is seeking a Systems & Automation Support Engineer for the dayshift in Pasig, Metro Manila. This role focuses on maintaining internal business systems, supporting users, and improving operational efficiency through automation and system integration. The position involves hands-on technical troubleshooting, user access management, and workflow automation to help drive ongoing business improvements. Main Responsibilities Maintain and enhance internal business systems to support reliable, user-friendly, and efficient operations. Deliver first-line and second-line technical support for internal users, covering devices, software, system access, and daily technical concerns. Assess current workflows and identify opportunities for automation, AI-driven solutions, and process redesign. Design, build, test, and maintain automated workflows on key business platforms. Develop automations that connect internal systems, databases, forms, CRMs, communication platforms, and reporting tools. Support integrations across business systems, including CRM, communication, HR, finance, project management, and collaboration tools. Update IT asset inventories, support logs, system documentation, process maps, training materials, and standard operating procedures. Take on additional relevant tasks as needed.

Join our dynamic finance team as a Fund Administration Officer 2 at iqeq, where you will play a vital role in managing our fund administration services. This position is perfect for detail-oriented individuals who thrive in a collaborative environment and are eager to contribute to the financial success of our clients.As a Fund Administration Officer, you will be responsible for processing transactions, ensuring compliance with regulations, and preparing reports for stakeholders. Your analytical skills will be essential in reconciling accounts and supporting the overall financial operations of our company.

Join our dynamic team at IQEQ as an Officer 2 in Investor Relations Administration. In this pivotal role, you will facilitate effective communication between our organization and our investors. Your responsibilities will include managing investor inquiries, preparing reports, and supporting the development of investor relations strategies. We seek a proactive individual who thrives in a fast-paced environment and is passionate about fostering strong relationships with stakeholders.

Join our dynamic team at IQEQ as a Depositary Officer 2, where you will play a pivotal role in managing and safeguarding clients’ assets. You will be responsible for ensuring compliance with regulatory requirements and providing exceptional service to our clients.

iqeq seeks a Director of Fund Accounting based in Pasig. This leadership role oversees daily fund accounting operations and ensures all activities meet regulatory standards. The Director is responsible for guiding a team of accounting professionals and working closely with stakeholders to deliver reliable financial services. Role overview The Director of Fund Accounting manages the overall fund accounting function, focusing on accuracy, compliance, and operational excellence. This position plays a key part in maintaining the integrity of financial processes and reporting within the organization. Team leadership Leading a group of accounting professionals, the Director provides direction, mentorship, and support to help the team achieve high performance. Collaboration with internal and external stakeholders is central to the role, ensuring clear communication and alignment on financial matters. Requirements Experience managing fund accounting operations Strong understanding of regulatory compliance in financial services Proven ability to lead and develop accounting teams Effective collaboration and communication skills

ROLE OVERVIEW:As a Senior Officer in Fund Administration at IQ-EQ, you will play a pivotal role in validating corporate secretarial deliverables while ensuring adherence to quality standards. Your responsibilities will involve performing meticulous reviews of corporate documentation and supporting intricate processes, acting as a key technical resource. You will prioritize quality assurance and compliance across all deliverables.KEY RESPONSIBILITIES:Review and validate corporate secretarial documentation and client deliverables, applying regulatory requirements and compliance standards.Maintain an in-depth understanding of client-specific needs, contributing to process improvement initiatives.Provide expert input on corporate secretarial matters, ensuring compliance with established procedures.Validate complex corporate filings and records, reviewing statutory books and records.Document findings and recommendations, delivering technical insights on corporate secretarial issues.Review operational processes and contribute to the development of best practices.Support complex transaction analysis, ensuring compliance with regulatory requirements.Manage payment processes, including preparation of payment packs and maintenance of payment logs.Compile board packs, organizing documents into board intelligence for dissemination to directors.Prepare the first draft of minutes and update investor information on client portals, managing static data updates.Draft investor notifications (e.g., drawdown notices, capital calls) and prepare investor correspondence, ensuring secure dispatch managed by the Jersey team.Assist with the resolution of action points from periodic reviews.Supervise junior staff and manage task delegation.

Join our dynamic team as a Senior Estimator, where you will play a crucial role in preparing precise and commercially viable cost estimates for modular construction projects. This position requires close collaboration with internal teams, suppliers, and subcontractors to evaluate project scope, secure competitive pricing, identify potential cost risks, and make informed commercial decisions during the pre-construction phase.Your key responsibilities will include:Creating comprehensive project estimates in accordance with established templates and standards.Reviewing architectural drawings, specifications, and scope documents to delineate cost components and pricing requirements.Identifying gaps in scope, potential risks, exclusions, and ensuring that appropriate contingencies are included.Documenting clarifications and exclusions to maintain transparency in tender processes.Monitoring alignment between estimates and budgets, and assisting in tracking variances.Gathering competitive pricing from suppliers and subcontractors.Facilitating the issuance of purchase orders and procurement documents within assigned limits.Supporting inventory management and cost control initiatives.Collaborating with procurement teams to identify opportunities for cost savings.Working closely with designers and consultants to clarify specifications and project objectives.Ensuring that structural, joinery, and modular design requirements are accurately reflected in estimates.Resolving queries regarding material specifications to enhance the accuracy of cost assessments.Assisting in validating the constructability and feasibility of project plans.Contributing to the preparation of tender submissions and associated documentation.Reviewing subcontractor quotations to ensure value-for-money outcomes.Contributing to pricing strategies that align with margin and risk parameters.Supporting Early Contractor Involvement (ECI) and concept-stage pricing when necessary.Maintaining meticulous estimating records, documentation, and pricing files.Performing other duties as required at the position level.

Key Responsibilities:As a Senior Officer in Corporate Secretarial at IQEQ, you will play a pivotal role in ensuring the accuracy and quality of corporate documentation. Your expertise will guide complex processes while serving as a key resource in technical matters. You will emphasize quality assurance and compliance across all deliverables.Your Duties Will Include:Conducting thorough reviews of corporate secretarial documents and client submissions while adhering to regulatory requirements and compliance standards.Maintaining comprehensive knowledge of client-specific needs and driving initiatives for process enhancement.Providing specialized insights on corporate secretarial issues and confirming adherence to established protocols.Validating intricate corporate filings and maintaining statutory records.Documenting review results and actionable recommendations, along with offering technical advice on corporate secretarial topics.Analyzing operational procedures and contributing to the development of best practices.Supporting complex transaction assessments and ensuring compliance with regulatory frameworks.Managing payment processes, including preparation and logging of payment documentation across various banking platforms.Assembling board packs and organizing documents for director distribution.Drafting initial minutes and updating investor information on client portals.Preparing investor notifications and correspondence, ensuring secure handling prior to final distribution.Assisting in the completion of action items from periodic reviews, such as document updates.Supervising junior staff and overseeing task assignments.

Join our dynamic team at XP Power as a Senior Failure Analysis Engineer. In this pivotal role, you will utilize your expertise in failure analysis techniques to investigate and resolve product issues, ensuring the highest quality standards. You will collaborate closely with cross-functional teams, contributing to design improvements and enhancing product reliability. This is an exciting opportunity for professionals looking to make a significant impact in a leading power solutions company.

Are you ready to make a difference? At Hive Health, we are dedicated to transforming healthcare into a system that is accessible to everyone. We are seeking enthusiastic and motivated individuals who thrive in a dynamic and innovative environment to join our mission. If you are passionate about contributing to impactful healthcare solutions, we would love to hear from you!Your Role:As a Healthcare Customer Support Specialist, you will play a pivotal role in enhancing member experiences throughout their healthcare journey by providing exceptional support. This role requires adaptability to meet the changing needs of our business.Member Support & ExperienceServe as the primary contact for member inquiries about healthcare plans, benefits, claims, and platform utilization through calls and digital channels.Deliver clear, accurate, and compassionate support while maintaining a focus on patient satisfaction.Take ownership of member issues and ensure timely resolutions with appropriate follow-ups.Document all interactions thoroughly in internal systems for accurate record-keeping.Cross-Functional CollaborationWork closely with teams across the organization, including MedOps, Product, Finance, and Partnerships, to address and resolve member concerns.Facilitate task endorsements and escalations to relevant departments while ensuring a smooth member experience.Operational Coverage & SchedulingContribute to a flexible work schedule that supports a 24/7 in-house support operation, which may involve:Rotational shifts (day, mid, or night)Weekend and holiday availability as required to meet operational demands.Maintain flexibility in your schedule based on business needs and team coverage plans.Exhibit reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.

About Boldr Boldr is a global B-Corp focused on delivering excellent client experiences while creating dignified jobs in communities worldwide. With a diverse international team, Boldr connects people who share values and aims to make a positive impact. The company currently employs over a thousand team members across five countries and plans to grow to more than 5,000 employees by 2027 or sooner. Our Core Values Authenticity builds meaningful connections. Curiosity inspires our best work. A dynamic approach drives our growth. Ambition and operational excellence shape our success. Empathy strengthens our partnerships. Role Overview: Senior Customer Advocate The Senior Customer Advocate engages directly with customers, responding to inquiries, troubleshooting issues, and resolving concerns related to Boldr’s products and services. This role requires a problem-solving mindset, strong communication skills, and the ability to collaborate across teams to deliver accurate information and timely solutions. Senior Customer Advocates guide customers through platform features, contribute to support resources, and share customer feedback and trends with cross-functional teams to help improve the overall customer experience. What You'll Do Understand customer needs and troubleshoot technical issues to ensure timely resolution. Deliver technical support via email, chat, and other support channels. Guide customers through platform features and workflows during support interactions. Build deep product knowledge to improve troubleshooting and solutions. Diagnose and resolve technical issues accurately and efficiently. Investigate issues such as functionality errors, login or access problems, workflow obstacles, and compatibility concerns. Test and validate new platform features after product releases to identify potential issues affecting customers. Assist with troubleshooting third-party integrations and compatibility with external tools. Reproduce customer-reported bugs and document findings clearly for resolution. Why Join Boldr? Boldr looks for people who care about impact, growth, and the company's mission. Team members are seen as key partners in Boldr’s success, encouraged to share their talents and champion the company’s values: Curiosity, Dynamism, and Authenticity. Location Pasig, Metro Manila, Philippines

Boldr seeks a Technical Support Specialist T3 to join the team in Pasig, Metro Manila. This position centers on handling complex technical issues and supporting clients as they navigate technical challenges. The role helps ensure customers have a seamless experience when problems arise. Main responsibilities Troubleshoot and resolve advanced technical problems for clients Guide users through step-by-step solutions Deliver thorough and effective support to every customer Location This role is based in Pasig, Metro Manila, Philippines.

Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.

Senior Client Subject Matter ExpertAre you tired of odd hours that leave you explaining your schedule to friends and family? If so, this opportunity is perfect for you!This position offers a day shift aligned with Australian business hours, allowing you to enjoy breaks like a normal person and soak up some much-needed sunlight.About UsAt First Focus, we pride ourselves on being Australia's premier Managed Service Provider (MSP) with a dedicated team of over 360 professionals spanning Australia, New Zealand, and the Philippines. For over 15 years, we have fostered sustainable growth and profitability while avoiding the pitfalls of corporate chaos.We are committed to a positive workplace culture, which means:Prioritizing the well-being of our Philippines team.Encouraging a collaborative and supportive management approach.Recognizing burnout isn’t part of our culture and actively working to maintain a healthy work environment.We hire talented individuals, provide them with the necessary support, and empower them to excel in their roles.What You Will DoAs a Senior Client Subject Matter Expert, you will serve as the primary technical contact for your clients, building trust and understanding their unique environments. You’ll work directly with Australian clients during their business hours, taking ownership of their systems and resolving genuine issues, sometimes even playing the hero (modest applause is optional).Reasons to Join UsEnjoy a day shift aligned with Australian hours (yes, really).Work in a hybrid setup—because daily commuting is a test of patience.Collaborate with genuinely skilled engineers (the good kind, not the egotistical kind).Take real ownership of client environments—no more just closing tickets.Experience a clear pathway for growth; we believe in promoting from within.Enjoy a variety of tasks that keep your work engaging but organized.

About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

As a Senior Manager of Client Experience, you will play a pivotal role in managing our high-impact client accounts with a focus on enhancing customer support and optimizing experience workflows. Your primary responsibility will be to ensure the overall success and health of your client accounts, guaranteeing exceptional service delivery, data integrity, and value creation. You will collaborate closely with clients and internal stakeholders to advocate for operational enhancements, resource alignment, and innovative service delivery methods. Additionally, you will guide and support (Senior) Team Captains in leading their teams to consistently meet our service commitments and SLA agreements for the clients in your portfolio.

Join our team as a Project Financial Support Officer at Egis Group, where you will play a crucial role in ensuring the financial health and viability of our projects. You will collaborate closely with project managers and stakeholders to manage budgets, track expenses, and provide insightful financial analyses. This is a fantastic opportunity for individuals who are passionate about finance and project management.

Key Responsibilities:- Diagnose and resolve Layer 1 (physical layer) and Layer 2 circuit problems.- Collaborate with Competitive Local Exchange Carriers (CLECs) and Incumbent Local Exchange Carriers (ILECs) to manage trouble tickets and troubleshoot transport and Layer 2 issues.- Engage with vendors to troubleshoot hardware and software-related challenges.- Oversee customer trouble tickets using our ticketing system.- Provide support to customers and vendors via phone, email, and chat to swiftly address service issues.- Deliver thorough and timely updates on ticket status.- Familiarity with network monitoring tools and systems is beneficial.- Experience with SD-WAN technologies (Velo) is advantageous.- Work in a 24/7/365 operational environment to ensure exceptional customer service.- Proficiency with routers (Cisco, Adtran, Juniper) is required.- General knowledge of firewalls, specifically Fortinet and Meraki, is desirable.

Important: This position requires onsite work. The Live Chat Support team collaborates with a prominent name in the gaming industry.All team members located in the Philippines must report onsite as per company policy. A permanent work-from-home arrangement is not available.Since our inception in 1998, we have been dedicated to transforming how players engage with their favorite games. Today, we are a global team of over 12,000 professionals operating across 70+ studios in 26 countries.We provide comprehensive support to video game developers and publishers, offering a variety of solutions including art, audio, testing, localization, and player engagement services. Our Player Engagement division specializes in technical support, community management, and trust & safety services for both AAA and indie studios in the gaming sector.Join our mission to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs a Player Engagement Agent, you will be the vital communication bridge between our clients and the gaming community. Your duties will involve investigating and providing timely, high-quality answers to player inquiries, while also relaying valuable feedback to our developers. Join our dynamic team for continuous growth opportunities and the chance to make a significant impact. Level up your career and apply today!