Team Captain

About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and creating meaningful jobs in communities around the world. With a team spanning five countries, Boldr brings together people who share a commitment to positive impact. The company currently employs over 1,000 team members and plans to grow to more than 5,000 by 2027. Core…

We are seeking a dynamic and experienced Team Lead/Captain to join our growing team at Boldr Inc. As a Team Lead, you will play a pivotal role in guiding and motivating your team towards achieving their objectives. Your leadership will be essential in fostering a collaborative environment, ensuring project success, and driving performance.

Since its inception in 1998, Keywords Studios has been dedicated to transforming player experiences in the gaming world. Our global team of over 12,000 professionals works across more than 70 studios in 26 countries, providing essential support to game developers and publishers. We offer a comprehensive array of solutions including art and audio services, testing, localization, and Player Engagement, a rapidly expanding service line that delivers technical support, community management, and trust and safety services for both AAA and indie studios.Join us in our quest to cultivate vibrant player communities and deliver exceptional gaming experiences! Role OverviewAs the Player Engagement Operations Team Lead, you will be pivotal in driving project success, acting as the liaison between Keywords Studios and our esteemed clients. Your responsibilities will include leading, motivating, coaching, and training your team, as well as creating effective schedules and executing tasks tailored to client needs.

Join our dynamic team at Keywords International as a Bilingual Customer Support Team Lead specializing in player engagement. We are seeking an enthusiastic leader who is fluent in both English and Japanese to enhance our customer support operations. In this role, you will manage a team of support agents, ensuring they deliver outstanding service to our gaming community. Your expertise will help foster a positive environment for both our team and our players.Key responsibilities include training and mentoring team members, developing support strategies, and analyzing customer feedback to improve service quality. If you are passionate about gaming and customer service, this is the perfect opportunity for you!

We are excited to announce that new team members will initially work onsite during the onboarding and training period, with the potential to transition to a work-from-home arrangement based on business requirements.Please be aware that onsite work is dictated by the company’s policies and is not based on individual preferences. We do not provide a permanent work-from-home option.Since our inception in 1998, we have been dedicated to transforming the way players engage with their beloved games. Our global team has expanded to over 12,000 experts across more than 70 studios in 26 countries.We are committed to supporting video game developers and publishers by offering a comprehensive suite of solutions, including art, audio, testing, localization, and our rapidly growing Player Engagement services. Player Engagement encompasses technical support, community management, and trust & safety services for a diverse range of AAA and Indie studios within the gaming industry.Join us on our mission to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs a Player Engagement Agent, you will act as the vital connection between our clients and the gaming community. Your duties will include investigating and providing timely, high-quality responses to player inquiries while offering insightful feedback to our developers. Become part of our team for a dynamic work environment, continuous personal growth opportunities, and the chance to create a significant impact. Elevate your career and apply today!

Join our dynamic team as a Customer Service Representative in Pasig! We are seeking enthusiastic individuals eager to provide outstanding service to our valued clients. In this role, you will utilize your strong communication skills, problem-solving abilities, and customer profiling techniques to create memorable customer interactions.Key ResponsibilitiesRespond efficiently and professionally to customer inquiries through various channels such as phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Keep meticulous records of customer interactions and transactions.Collaborate with team members to enhance customer service processes and experiences.Provide detailed product and service information to meet customer needs effectively.Proactively identify and act on opportunities to improve the overall customer experience.Achieve or exceed individual and team performance benchmarks.