About the job
smxtech is hiring an NMCI Point of Contact based in Patuxent River, MD. This role serves as the primary liaison between the company and the Navy Marine Corps Intranet (NMCI), focusing on daily IT operations and ensuring services meet client needs.
Role overview
This position centers on supporting and coordinating IT service delivery. The NMCI Point of Contact manages communications, tracks operational issues, and works to align IT support with client requirements.
What you will do
- Coordinate with NMCI to process IT service requests and resolve issues
- Facilitate communication between internal teams and NMCI representatives
- Monitor service delivery, follow up on outstanding items, and support operational needs
- Assist with integrating IT services so they meet client expectations
Requirements
- Strong organizational skills and attention to detail
- Ability to anticipate and address challenges proactively
- Comfortable working in a busy, changing environment
- Clear communication skills with both technical and non-technical contacts
