After-Hours Customer Service Representative

assist-world specializes in commercial HVAC and refrigeration services, operating from Winston-Salem, North Carolina. With over 25 years of experience, the company delivers installation, maintenance, and repair for heating, air conditioning, and refrigeration systems. The team provides 24/7 support to clients across the state, emphasizing dependable and resp…

Location: Remote – PhilippinesJob Title: After-hours Rostering CoordinatorSalary: $1200 AUD - $1500 AUD per monthEngagement Type: Independent Contractor AgreementReports To: Service Delivery ManagerWork Schedule: The role aligns with Australian business hours (approximately 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you will have the flexibility to manage your own time.This position requires availability after hours from 5 PM to 10 PM and 5 AM to 9:30 AM AEST. Specific hours will be discussed during the selection meeting.Company Overview: At Hunt St, we specialize in connecting Australian organizations with exceptional remote talent in the Philippines. Unlike traditional outsourcing agencies, we facilitate direct engagements with clients, allowing for 100% remote work from home.Client Overview: Our client is a prominent healthcare and support services organization committed to providing community-based nursing, mental health support, and disability services. Their mission is to empower individuals to live independently while enhancing their overall quality of life through personalized care solutions.Role Overview: As an After-hours Rostering Coordinator, you will play a crucial role in ensuring efficient service delivery by managing staff schedules and shift coverage. Your responsibilities will include maintaining and updating core rosters, accommodating participant preferences, and coordinating shift replacements when necessary. The role demands exceptional attention to detail, outstanding communication skills, and proficiency in rostering software, ideally Shiftcare.Key Responsibilities:Roster Management: Maintain core rosters with regular shifts for support workers, reporting directly to the Head of Service Delivery.Shift Coverage: Fill shifts when support workers request leave or are unavailable.Timesheet Accuracy: Review and confirm timesheets before payroll processing every fortnight.Participant Preferences: Update support worker preferences in the CRM system regularly.Support Worker Availability: Ensure support workers consistently update their availability in the CRM system.ShiftCare Access: Confirm that new support workers can access the ShiftCare app and view their assigned shifts.Core Roster Development: Collaborate with the intake team and Service Coordinators to create core rosters for new participants.Communication: Notify changes in shifts via email and update ShiftCare and the Master Roster accordingly.

Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly to wholesalers and retailers. Your contributions will be crucial in fostering robust client relationships and ensuring every order is executed flawlessly.Key Responsibilities- Serve as the primary point of contact for assigned clients, addressing inquiries and providing real-time updates regarding orders, inventory, and shipping.- Coordinate the routing of orders to wholesalers, retailers, and other partners, ensuring compliance with routing guides.- Monitor and track orders using Warehouse Management Systems (WMS), proactively communicating any delays or issues.- Submit routing requests, schedule carrier pickups, and diligently follow up on shipment statuses to ensure timely deliveries.- Collaborate closely with the warehouse team to guarantee accuracy in order picking, packing, and shipping.- Manage order exceptions, such as cancellations, returns, and changes, while keeping clients informed throughout the process.- Maintain comprehensive documentation of all client communications, updates, and resolutions.- Work in partnership with the WMS Manager to enhance operational processes and service levels.RequirementsEssential Experience:- Proven routing experience with wholesalers is mandatory.- Background in a 3PL, logistics, or supply chain setting.- Knowledge of retailer compliance standards, routing guides, and shipping procedures.- Practical experience with Warehouse Management Systems (preferably Extensiv or similar platforms).Required Skills:- Strong customer service orientation with a successful track record of cultivating lasting client relationships.- Excellent verbal and written communication skills.- Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant communication tools.- Typing speed of at least 40 WPM (a typing test will be required).Benefits Work Schedule & Setup Monday to Friday | 9:00 AM – 5:00 PM EST Fully Remote / Work-from-HomeReady to Apply?Send your CV and portfolio to: mondilla.jay03@gmail.com

Join Our Team as a Customer Service Representative (CSR) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (with flexibility for evenings/weekends based on shifts)About the PositionAt Pavago, we are seeking a dedicated Customer Service Representative (CSR) to manage a high volume of customer inquiries and provide swift, high-quality support across various channels.Your Primary Responsibilities Will Include:Quickly resolving customer issuesEffectively managing ticket queuesEnsuring an exceptional customer experienceAs the first point of contact for our customers, you will ensure that every interaction is:ClearProfessionalResolved efficientlyKey ResponsibilitiesCustomer Support & Issue ResolutionHandle 50–100 tickets daily through:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive ChatSocial MediaStrive for first-contact resolution whenever possibleEscalate complex issues to Tier 2 or technical teams when necessaryTicket Management & SLA OwnershipPrioritize tickets based on urgency and SLA commitmentsMaintain thorough and accurate case notesMonitor open tickets for timely resolutionKeep ticket backlogs manageableEffective Customer CommunicationCommunicate with empathy and professionalismEnsure customers feel:HeardUnderstoodSupportedManage high-volume workloads without sacrificing qualityKnowledge Base & EfficiencyUpdate our internal knowledge base and FAQs regularlyCreate and refine response templates and macrosEnhance resolution speed and consistencyGathering Customer Feedback & InsightsCapture customer sentiment through CSAT and NPSIdentify recurring issues and trendsShare valuable insights with product and support teamsCollaboration & EscalationWork closely with:ProductEngineeringOperationsFacilitate smooth resolution of complex casesProvide constructive feedback to improve systems and workflowsCompliance & Quality AssuranceAdhere to privacy and compliance standards (GDPR, HIPAA if applicable)Maintain confidentiality of sensitive customer informationEnsure high-quality interactions across all customer engagementsAre You a Good Fit?We are looking for someone who is patient, empathetic, and...

Join our dynamic team at Tasq Work as a Customer Service Representative in Parañaque! We are in search of enthusiastic individuals who thrive in a fast-paced environment and are dedicated to providing outstanding service to our valued clients. You will leverage your communication and problem-solving skills to engage with customers effectively and enhance their experience.Key Responsibilities:Respond to customer inquiries promptly and professionally through phone, email, and chat.Resolve customer issues with a focus on achieving first-call resolution.Keep accurate records of customer interactions for future reference.Collaborate with colleagues to refine and improve customer service processes.Provide detailed product and service information to assist customers effectively.Identify and implement opportunities to elevate the customer experience.Consistently meet or exceed individual and team performance targets.Requirements:High School Graduate (Old Curriculum) with or without prior BPO experience.Fluent in both spoken and written English.Willing to work fully on-site in Parañaque.Amenable to a shifting schedule.Available to start immediately.Benefits:Complimentary Health Maintenance Organization (HMO) coverage.Dependents can also enjoy free HMO coverage.Night differential pay.Incentives based on program performance.Please note that final assignments will be contingent upon the specific company or account you will be profiled to.

Customer Service RepresentativeJob Type: Part-Time (PST Hours)About the RoleAre you a dedicated and enthusiastic professional ready to provide exceptional customer service? We are in search of a proactive Customer Service Representative who excels in delivering outstanding assistance across various platforms, including email, chat, and social media. This position is perfect for individuals who thrive in a dynamic, remote setting and are committed to creating a seamless, high-quality customer experience from beginning to end.Key ResponsibilitiesDeliver inbound customer support through email, chat, and social media channels as needed.Assist customers with professionalism and efficiency while adhering to established protocols.Evaluate and manage incoming tickets for effective resolution of customer inquiries.Process order placements, refunds, replacements, and data entry utilizing company systems.Uphold a strong customer-first mindset, demonstrating empathy, patience, and meticulous attention to detail.Efficiently navigate multiple systems while prioritizing workload effectively.Collaborate with internal and external teams on cross-functional projects, product launches, and updates.De-escalate customer issues and provide timely, effective solutions.

Join our dynamic team at tasq-work as a Customer Service Representative in Luzon! We are eager to bring on motivated individuals who are committed to providing outstanding service to our esteemed clients. In this role, you will utilize your communication prowess, problem-solving abilities, and customer profiling skills to ensure an exceptional client experience.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-contact resolutionMaintain accurate and detailed records of customer interactionsCollaborate with team members to enhance customer service initiativesProvide information about products and services to meet customer needsIdentify and recommend opportunities to improve the customer experience proactivelyAchieve or surpass individual and team performance objectives

Join our dynamic team at Tasq Work as a Customer Service Representative in Taguig! In this fast-paced role, you will provide outstanding service to our cherished clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Address customer inquiries swiftly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain accurate and detailed records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively identify opportunities to improve the customer experience.Achieve or surpass individual and team performance metrics.

Join our dynamic team as a Customer Service Representative in Alabang! At tasq-work, we pride ourselves on providing outstanding service to our clients. Your role will involve engaging with customers through various channels, utilizing your excellent communication and problem-solving skills to address their needs effectively.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Identify opportunities to elevate the customer experience proactively.Aim to meet or exceed personal and team performance targets.

Join Our Team as a Customer Service Representative!Are you passionate about customer service and have a flair for communication? We are looking for a dedicated Customer Service Representative specializing in Apparel eCommerce. This role is fully remote and requires you to work during our peak hours of 9 AM to 5 PM EST. You will be the voice of our brand, assisting customers with their inquiries and ensuring a seamless shopping experience.Key Responsibilities:Respond to customer inquiries through email and phone with professionalism and urgency.Resolve issues related to online orders, including lost shipments, stock queries, and return processes.Understand and implement company policies to assist customers effectively.Keep detailed records of customer interactions and issues.Collaborate with other teams like inventory and logistics to resolve customer issues efficiently.Uphold a positive shopping experience through courteous and effective communication.Handle charge disputes and process refunds as necessary.

Join Our TeamWonders (Tarro) is an innovative, rapidly expanding tech company committed to empowering brick-and-mortar restaurants across the United States. We provide cutting-edge yet user-friendly technology designed to streamline operations and enhance customer engagement.We are seeking enthusiastic Customer Service Representatives to serve as the friendly voice of Wonders. In this role, you will connect with our restaurant partners, accurately taking customer orders while ensuring a warm and efficient experience for every guest.Your RoleAs a Customer Service Representative, you will be a vital part of our mission to deliver outstanding service. You will manage order transactions smoothly and ensure every caller has the best experience possible. We are looking for adaptable and detail-oriented individuals who can think quickly, stay composed under pressure, and solve problems effectively.Strong communication skills, active listening, and a professional demeanor are essential for this role. If you thrive in a dynamic environment and enjoy assisting others, this opportunity is for you!Your AchievementsSuccessfully complete basic Tier 1 agent certification post-training.Achieve regularization by passing Tier 2 agent certification within six months.Maintain a high call conversion rate, progressively improving your performance.Develop a comprehensive understanding of our systems to handle calls with empathy and efficiency.Demonstrate commitment to scheduled work hours, including potential graveyard shifts and varying days off.Assist customers in menu selections, recommend additional items, and effectively troubleshoot any issues.Candidate ProfileCommunication & Emotional IntelligenceExcellent Communication Skills – Convey information clearly and concisely.Active Listening & Emotional Intelligence – Understand customer needs and respond appropriately.

Are you a dedicated Customer Service Representative with a solid background in telecom, managed services, and billing? If you possess over 4 years of experience in delivering exceptional customer service in billing environments and have a proven track record in BPO settings, we want to connect with you! Previous experience with leading telecom companies such as Verizon, AT&T, T-Mobile, or Comcast is highly valued.Your Role:Deliver exceptional customer support in a dynamic telecom and managed services environment.Assist customers with inquiries related to billing, account management, service activations, and troubleshooting.Leverage your BPO and telecom expertise to efficiently address complex customer concerns.Exhibit excellent communication skills to engage effectively with both customers and internal teams.Collaborate with managed services teams to guarantee smooth service delivery.What We Seek:Minimum of 4 years of customer service experience in telecom, billing, or managed services.Proven BPO experience is essential.Strong foundation in state-sign customer service billing support.Exceptional communication and problem-solving abilities.Familiarity with telecom industry standards, billing systems, and troubleshooting methodologies.Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is advantageous.Why Join Our Team?Attractive compensation and benefits package.Opportunities for growth within a rapidly expanding telecom and managed services company.A vibrant, team-oriented work culture with industry leaders.Apply now and bring your telecom expertise to a company that truly values your skills!

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

Join our dynamic team as a Japanese Bilingual Customer Service Representative. In this role, you will leverage your Japanese language skills to provide exceptional customer support, ensuring client satisfaction and fostering positive relationships. Your ability to communicate effectively in both Japanese and English will be crucial in resolving inquiries and enhancing the customer experience.

About the Role:As a Healthcare Customer Service Representative at FGC+, you will play a crucial role in providing exceptional service to our patients. You will answer their calls with professionalism and care, ensuring that all inquiries regarding their accounts are handled accurately and promptly, while strictly adhering to HIPAA regulations. Your responsibilities will extend to processing credit card transactions, making outbound calls for payment follow-ups, and assisting with other insurance-related queries. If any issues arise that cannot be resolved during the call, you will escalate them to the appropriate team for swift resolution.Your Responsibilities:Manage incoming calls while ensuring compliance with HIPAA privacy standards.Return outbound calls while adhering to HIPAA regulations.Utilize multiple systems to accurately research and respond to patient inquiries.

Join Our Team as a Spanish Bilingual Customer Service Representative!At FGC+, we are dedicated to making a difference. As a Customer Service Representative, you will engage with our donors via phone, assisting them with their inquiries regarding donations, scheduling pick-ups, and providing exceptional service to enhance their experience.