Customer Support Team Lead

About Us:At Paddle, we revolutionize the payment infrastructure for SaaS companies. By acting as a Merchant of Record, we simplify the complex payment processes, eliminating the fragmentation that often hampers businesses. Our solution is not only faster and safer but also more cost-effective, allowing our clients to focus on what they do best.Your Role:We s…

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

Join our dynamic team at Keywords International as a Bilingual Customer Support Team Lead specializing in player engagement. We are seeking an enthusiastic leader who is fluent in both English and Japanese to enhance our customer support operations. In this role, you will manage a team of support agents, ensuring they deliver outstanding service to our gaming community. Your expertise will help foster a positive environment for both our team and our players.Key responsibilities include training and mentoring team members, developing support strategies, and analyzing customer feedback to improve service quality. If you are passionate about gaming and customer service, this is the perfect opportunity for you!

Hello from TechnologyAdvice!At TechnologyAdvice, we are dedicated to assisting B2B tech buyers in navigating the complexities and risks associated with their purchasing decisions. As a trusted information hub, we provide valuable insights and facilitate connections between our clients and top-tier business technology vendors. Based in Nashville, Tennessee, we embrace a remote-first work culture, boasting over 20 digital publications and a diverse team of more than 200 professionals across the US, UK, Singapore, Australia, and the Philippines. We are honored to be recognized as one of America’s fastest-growing private companies by Inc. and as a top workplace in Tennessee. Our team enjoys a vibrant work environment, featuring monthly virtual gatherings, fun Slack channels, and occasional surprise performances by our CEO.All positions are open to remote work unless otherwise specified in the requirements below. The OpportunityThe IT Support Team Lead for the APAC region will be instrumental in directing and managing the IT support team, guaranteeing the effective delivery of services and support. This role entails managing technical projects, troubleshooting issues, and ensuring robust network security. Furthermore, the IT Team Lead will collaborate with various departments to align IT initiatives with overall business objectives, promoting seamless integration and peak performance across the organization. A minimum of 2 years of experience in a leadership or managerial role is required for success in this position.Employment Level: Team LeadEmployment Type: Full TimeWorking Hours: 4:00 pm PHT to 1:00 am PHT

Role overview SGS seeks a Support & Team Lead based in Muntinlupa. This position plays a key role in guiding a team and upholding strong service standards. The Support & Team Lead oversees daily operations, keeps an eye on workflow efficiency, and fosters collaboration among group members. What you will do Supervise day-to-day activities to ensure smooth operations Act as the main point of contact for the team, providing support and mentorship Encourage a cooperative and productive environment within the group Monitor performance and help the team reach service targets

Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles. Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey. THE ROLE As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences. WHAT WILL YOU WORK ON? Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care. Conduct one-on-one meetings, performance evaluations, and development conversations. Oversee customer inquiries and manage escalated complaints and complex situations. Supervise coordination of roadside assistance and emergency support cases. Ensure accurate documentation of customer interactions and adherence to established SOPs. Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time. Lead corrective and preventive initiatives to enhance service quality and customer satisfaction. Analyze customer feedback to identify areas for improvement.

Join Canva as a Customer Service Team Lead and play a vital role in shaping our customer service strategies. You will lead a dynamic team dedicated to enhancing customer satisfaction while driving performance excellence. This position requires strong leadership skills, a passion for customer service, and the ability to foster a collaborative team environment.

At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.

As a Client Services Representative Team Lead at Crewbloom, you will play a vital role in fostering direct, positive relationships with our customers. Your primary responsibility will involve addressing customer inquiries, resolving concerns, and providing comprehensive education on our client's products and services.Key Responsibilities:Respond to a minimum of 30 customer inquiries daily through email, phone, or chat, maintaining a professional and positive demeanor;Manage and resolve client cases within the client services team;Guide clients through searches, necessary forms, and the adverse action process;Support clients in setting up new user accounts, assisting during the ordering process, and training them on how to use the portal;Conduct training for new clients on the billing process;Collaborate with other departments to gather necessary information and forms from clients for conducting searches;Carry out other assigned duties as needed.Qualifications:Prior experience in a background screening company;Familiarity with verification processes including employment, education, and reference checks;Demonstrated leadership or management experience;Ability to maintain regular and punctual attendance;Capacity to thrive in a fast-paced environment;Natural problem-solving skills with a focus on creating effective solutions;Quick adaptability to changing circumstances;Strong independent work ethic while valuing teamwork;Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences;High School Diploma or equivalent required;Preferred: 1+ years of experience in a client services department within a call center environment;Proficient in G-Suite and Microsoft Office;Familiarity with Salesforce is a plus;Track record of building, nurturing, and retaining client relationships;Ability to sit for extended periods while working on a computer;Proficient in navigating multiple windows/browsers, conducting extensive internet research, and typing at least 45 WPM.Minimum Technical and Work Environment Requirements:Internet Connection:Primary internet with a minimum speed of 15 Mbps.Backup internet connection with at least 10 Mbps, capable of supporting work during power outages.Primary Device:Desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor.A minimum of 8 GB RAM.

Location and Schedule Onsite position based in BGC, Taguig, Metro Manila Work hours run from 11:00 PM to 8:00 AM Role Overview The Career Support Lead plays a key role in guiding a team and ensuring smooth daily operations. This position centers on supporting candidates through their job placement journey while maintaining high standards for team performance and operational efficiency. Main Responsibilities Team Leadership: Coach and guide team members, set clear KPIs, review performance, and manage schedules to help the team meet its goals. Operations Management: Organize engagement activities, track hiring targets, monitor key metrics, identify gaps in processes, and handle escalations as they come up. Candidate Engagement: Assist with job placements, support candidates in preparation, coordinate interview schedules, and foster strong relationships for long-term success.

As the Customer Success Team Lead, you will play a pivotal role in ensuring our clients' needs are not only met but exceeded. Collaborating closely with our Executive Assistant, you will be instrumental in maintaining high-quality service, driving continuous improvement, and embodying the core values of MySigrid.Key Responsibilities: Foster robust business relationships with clients, consistently aligning our services with their expectations. Address client complaints promptly and effectively, converting challenges into opportunities for lasting partnerships. Enhance client engagement by strategically increasing usage among under-utilized accounts in collaboration with Executive Assistants. Utilize your sales acumen to identify growth opportunities within existing accounts, ensuring client satisfaction and driving revenue increases. Conduct sales outreach to prospective clients, effectively showcasing MySigrid’s offerings and converting leads into valuable business relationships. Champion MySigrid’s values and contribute to maintaining a positive workplace culture for our team. Perform daily operational checks on client accounts to ensure seamless service delivery. Provide immediate support to staff associated with your clients, offering guidance on processes and daily operations. Oversee staff performance in managing daily tasks, focusing on inbox organization, scheduling, and time efficiency. Guide staff in learning opportunities from errors, ensuring prompt resolution and reporting of incidents. Deliver coaching and training to promote ongoing professional development. Conduct weekly quality audits to uphold service standards in compliance with our SOPs. Safeguard client information by ensuring preferences and data are captured and stored securely according to our policies. Identify and address process gaps through actionable solutions. Evaluate requested leave dates to prevent resource shortages.

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

NeoWork seeks a Team Supervisor for Litigation Support to work remotely from the Philippines. This position supports a major US law firm’s Mass Tort practice. The role blends direct casework with team leadership, focusing on guiding specialists who reach out to clients, often elderly, English-speaking individuals, to gather essential case information. Role overview This supervisor acts as a player-coach, balancing hands-on involvement in casework with oversight of daily team operations. The team handles a high volume of outbound client contacts, requiring attention to both process and people. What you will do Oversee daily workflow for a team managing outbound communications with clients Track key performance indicators and ensure the team meets established targets Review team outputs for quality and accuracy Coach and develop agents, encouraging growth without micromanaging Address escalated issues and provide support as challenges arise Contribute to casework alongside the team when needed Requirements Proven leadership skills with a hands-on style Clear, fluent spoken English Background in legal, regulated, or high-volume service environments Commitment to high standards and leading by example Comfort working with KPIs and structured processes Location This is a remote position based in the Philippines.

rockstar-3 is looking for a Bookkeeping Team Lead to guide the bookkeeping team and help ensure accurate financial reporting. This role is fully remote and open to candidates based in the Philippines. Role overview The Bookkeeping Team Lead oversees daily bookkeeping operations and manages the performance of the team. Collaboration with other departments is a regular part of the job, with a focus on improving financial processes across the company. What you will do Supervise day-to-day bookkeeping activities Lead and support team members, focusing on performance and development Coordinate with other departments to streamline financial workflows Requirements Experience in bookkeeping Strong attention to detail Excellent organizational abilities Background in team leadership or management

Join Our Team as a Technical Support Lead!At Jet Support Services, Inc. (JSSI), we are dedicated to providing top-tier support to our clients in the business aviation sector. As the largest independent provider of hourly cost maintenance programs, we are seeking an enthusiastic Technical Support Lead to enhance our customer service and technical support efforts. You will play a key role in ensuring that our clients receive the highest level of support across various platforms and systems.Key Responsibilities:· Efficiently respond to and resolve tier 1, 2, and 3 end-user support requests, meticulously logging all activities in our ticketing system.· Manage the installation, configuration, testing, maintenance, and troubleshooting of workstations, peripherals, and networking devices, including firewalls, routers, and switches.· Conduct thorough onboarding and offboarding procedures for employees, ensuring timely provisioning and deprovisioning of accounts and system access.· Collaborate with cross-functional teams to enhance overall technical processes and customer satisfaction.· Contribute to the continuous improvement of our support services by providing insights and feedback.

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer satisfaction are at the forefront.

Join our dynamic team at ista-2 as a Team Lead overseeing our Healthcare Account. In this pivotal role, you will drive operational excellence, manage a talented team, and ensure superior service delivery to our clients. With a generous signing bonus of $21,000, this position offers an exciting opportunity for growth and leadership in the healthcare sector.

As the Amazon Catalog Team Lead, you will play a pivotal role in managing the day-to-day operations of our catalog management team. You will ensure that our team aligns with business objectives while delivering exceptional service to our clients. This is a unique opportunity to lead a talented group, mentor team members, and influence the strategic direction of our catalog initiatives.Key Responsibilities:Deliver outstanding customer service to clients by ensuring that all product listings on the Amazon platform are optimized with accurate descriptions and high-quality images.Meet or exceed departmental performance standards consistently.Lead, mentor, and develop your team to foster professional growth and alignment with organizational goals.Act as a subject matter expert (SME) and Trainual content owner, guiding the team through specialized training and continuous improvement initiatives.Implement strategic initiatives aimed at enhancing operational performance, profitability, and client satisfaction.Work collaboratively with cross-functional teams to align catalog efforts with overarching business goals.Provide management with performance insights, including reports on key metrics and team outcomes.Facilitate team meetings, training sessions, and other development activities to promote team cohesion and skill enhancement.Identify and discuss performance anomalies, their causes, and potential solutions with the team to ensure compliance with client and company standards.Serve as a resource for complex problem-solving, assisting the team with challenging tasks.Oversee project workflows, ensuring timely completion and adherence to quality standards, while effectively delegating tasks.Be the primary point of contact for cross-departmental collaborations, aligning team efforts with broader organizational objectives.Ensure adherence to departmental standards and best practices for internal tools such as Asana, Vonage, and Trainual.Perform other duties as assigned.