Onboarding Risk Analyst at Paddle | Philippines

About UsPaddle revolutionizes the payment infrastructure for SaaS companies by serving as the Merchant of Record. This innovative approach eliminates the complexities and challenges of payment fragmentation, providing a solution that is faster, safer, and more cost-effective.With the support of esteemed investors such as KKR, FTV Capital, Kindred, Notion, an…

About Us:At Paddle, we revolutionize payment infrastructures for SaaS companies. As a leading Merchant of Record, we eliminate the complexities of payment fragmentation, offering a faster, safer, and more cost-effective solution for our customers. Backed by esteemed investors like KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software sellers across 245 territories worldwide.Position Overview:We are seeking a dynamic and proactive Onboarding Risk Team Lead to spearhead our onboarding risk management efforts. In this pivotal role, you will oversee the Onboarding Risk Team, assess potential SaaS suppliers, and monitor transactions for high-risk accounts during their initial stages. Reporting directly to the Onboarding Risk Manager, you will play a key role in enhancing our risk processes, ensuring they are comprehensive, compliant, and uphold the highest standards.The ideal candidate will possess innovative thinking, a positive attitude, and a robust background in onboarding and leadership within the eCommerce sector, with a readiness to adapt to the dynamic payments landscape.Your Key Responsibilities:Oversee daily operations of the Onboarding Risk team, coordinating workflows and ensuring timely task execution while optimizing resource allocation for maximum efficiency and compliance.Cultivate and enhance team development by recruiting talent, offering coaching and mentorship, and promoting a culture of continuous professional growth and positive performance improvement.Provide expert guidance on complex applications and decision-making processes, reviewing high-stakes scenarios, and collaborating to address challenges while minimizing risks.Document, maintain, and refine procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.Foster internal and external relationships for the Risk department by engaging with stakeholders and collaborating with other departments to enhance information sharing and strategic alignment.Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.

About PaddleIn the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.The RoleWe are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.

About Us:At Paddle, we revolutionize the payment infrastructure for SaaS companies. By acting as a Merchant of Record, we simplify the complex payment processes, eliminating the fragmentation that often hampers businesses. Our solution is not only faster and safer but also more cost-effective, allowing our clients to focus on what they do best.Your Role:We seek a proactive and enthusiastic Customer Support Team Lead who possesses a strong foundation in delivering exceptional customer support in dynamic environments. You will engage with technology firms, delivering outstanding service and fostering long-lasting customer relationships while solving real-world business challenges.The ideal candidate will have a track record as an outstanding Customer Support Specialist and will embody a 'player-coach' mentality, balancing hands-on customer resolution with team growth, coaching, and mentorship.You thrive on problem-solving, efficiently navigating complex customer inquiries, and excel in both written and verbal communication. Strong organizational and time management skills are essential. A tech-savvy mindset will enable you to quickly adapt to new tools and platforms.Key Responsibilities:Address and resolve customer inquiries across all channels (email, chat, social media), leading our global, digital-first support team while managing Paddle’s service delivery and customer satisfaction.Enhance customer loyalty and satisfaction by adhering to the Effortless Experience principles in your support approach.Manage escalations from the support team and escalate critical issues to the appropriate internal channels when necessary.Become a subject matter expert on Paddle's features and assist in developing internal process documentation.Cultivate a collaborative and inclusive team environment.Work with team members to enhance their performance and ensure they meet their KPIs.Inspire, mentor, and build meaningful relationships with your team members, supporting their career development.

Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.

Join the Leading Crypto Brand in the Philippines!Coins stands as the foremost crypto brand in the Philippines, earning the trust of over 18 million users. Our user-friendly mobile app enables individuals to trade a diverse range of cryptocurrencies and access an extensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins is the pioneering crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central banking authority.

Join Aarki Inc. as a Data Analyst in the Philippines and play a pivotal role in driving data-driven decisions. You will analyze data trends, generate insights, and provide actionable recommendations that enhance our product offerings and client strategies.

Join our dynamic team at prime-system as an Onboarding and Offboarding Analyst. In this pivotal role, you'll assess client environments and facilitate the onboarding of new clients while ensuring a seamless transition of IT services. Your expertise will be essential in implementing standard toolsets such as RMM, backup solutions, EDR, and monitoring systems. You will collaborate closely with clients, vendors, and internal teams to guarantee stable and secure technology operations across diverse environments.Key Responsibilities:Utilize diagnostic and discovery tools to analyze client environments, document findings, and suggest enhancements.Work in tandem with clients, internal teams, and external vendors to ensure smooth onboarding and offboarding processes.Deploy and configure essential tools including Kaseya/Datto RMM, ConnectWise PSA, Office 365, Mimecast, EDR, and backup agents.Conduct installations on client servers, workstations, and network devices.Maintain precise documentation and automate processes wherever feasible.Support vendor-managed systems and facilitate resolutions on behalf of clients.Manage and respond to assigned service tickets within established timelines.Deliver consistent, high-quality service with minimal supervision.

Join HireHawk, where we bridge the gap between exceptional global talent and high-performing U.S. companies. We are dedicated to identifying professionals who combine expertise with a passion for making an impact. Our mission is to facilitate career growth for candidates while providing our clients with reliable, remote-ready talent that contributes from day one.The IT & Systems Operations Analyst role is a dynamic, cross-functional position that supports both Technology Operations and Corporate IT functions. You will play a crucial role in maintaining the operational integrity of our internal systems, which include integrations, SaaS platforms, and employee access management.This is not your typical help desk position. As an analyst, you will engage with multiple enterprise systems, ensuring seamless integrations, monitoring system performance, and safeguarding security and operational efficiency. This role offers exposure to a diverse range of technologies and the chance to collaborate closely with engineering and IT leadership, presenting excellent opportunities for professional development.

Join RemoteVA PH as a Technical Analyst and unleash your passion for data and technology! In this role, you will support our consulting practice in the insurance technology sector, collaborating with forward-thinking clients who are leveraging technology to expand their business capabilities. Key Responsibilities:Develop and refine reports, dashboards, and data workflows utilizing Excel and SQL.Assist in platform expansion initiatives and integrations.Implement AI tools to improve operational efficiency and output quality.Support Python-based integrations with external systems.Engage with clients to identify their business requirements and provide tailored technical solutions.

Join our dynamic team at Coins as a Risk Strategy Analyst. In this pivotal role, you will analyze and develop risk management strategies that enhance the company's operational efficiency and protect our assets. Your analytical skills will contribute significantly to identifying potential risks and implementing effective solutions to mitigate them.

Join Lago as an HR Onboarding Specialist and play a pivotal role in enhancing our onboarding experience. Working remotely from the Philippines, you will be instrumental in integrating new hires into our vibrant company culture and ensuring they are equipped with the tools needed for success from their first day. Your responsibilities will include coordinating onboarding schedules, leading orientation sessions, and facilitating essential training to ensure a smooth transition for new employees. Your excellent interpersonal skills will foster meaningful connections with new hires, helping them feel welcomed and prepared for their new roles. If you are passionate about creating engaging onboarding experiences and want to contribute to Lago's success, we encourage you to apply.

Join Our Team as a Financial Analyst!Location: Remote - PhilippinesCompany Overview: Hunt St specializes in connecting Australian businesses with exceptional remote talent from the Philippines. We focus on direct engagements as independent contractors, ensuring a robust workflow and collaboration without the outsourcing agency model. Enjoy 100% remote work and the freedom to manage your schedule while contributing to exciting projects.About the Client: Our client is a distinguished advisory firm embedded in the technology landscape. They assist founders and investors in achieving critical business milestones such as mergers, acquisitions, and capital raising. Their expertise spans software, cloud computing, IT services, fintech, and deep-tech enterprises, emphasizing a strategic partnership approach to drive meaningful outcomes.Role Overview: We are on the lookout for an adept Financial Analyst to integrate seamlessly into our client's daily operations. This role will be pivotal in supporting M&A advisory, transaction services, and complex financial analyses, facilitating the growth and strategic direction of the business.Key Responsibilities:Conduct thorough commercial due diligence and financial analysis for M&A transactions on both buy-side and sell-side.Assist in the execution of M&A and capital raising endeavors, including due diligence, documentation, and stakeholder coordination.Perform extensive market research on technology sectors to enhance advisory services and strategic recommendations.Create and maintain sophisticated financial models to support transaction evaluations and strategic decisions.Develop and optimize data analytics and visualization dashboards to provide insights to clients and internal teams.Prepare impactful pitch decks and tailored content for client presentations, ensuring high-quality support during pitches.

About Teamified Teamified partners with leading enterprises and digital-native businesses in Australia to build remote teams across India, the Philippines, and Sri Lanka. The company’s team includes over 200 engineers, testers, product managers, and other specialists supporting more than 20 partners. Teamified values strong relationships, trust, and integrity, while also developing its own technology products. The mission centers on delivering results for customers, partners, and team members. About the Client This role supports an Australian-owned women’s fashion label known for Parisian-inspired style. The brand focuses on clothing that blends timeless design with femininity, confidence, and individuality. Role Overview: Risk Analyst (Remote, Quezon City) The Risk Analyst plays a key role in examining transactional and operational data to spot anomalies, detect patterns, and flag potential risks such as fraud, non-compliance, or operational issues. Early detection and clear visibility into risk-related activities help strengthen preventative controls throughout the organization. What You Will Do Conduct daily and periodic reviews of transactional and operational data Develop analytical tools and reporting frameworks to support risk monitoring Extract and present actionable insights to evaluate incidents and trends Support informed decision-making by providing data-driven analysis Work closely with the Risk Manager to deliver accurate insights and maintain monitoring frameworks Assist in investigations and reviews of internal controls Location This is a remote position based in Quezon City, Metro Manila, Philippines.

About the RoleJoin our dynamic team at getwingapp as an HR Onboarding Specialist, where you will play a pivotal role in ensuring that each new hire embarks on their journey with us feeling empowered, well-informed, and seamlessly integrated into our vibrant organization. This crucial position within our HR department collaborates closely with Talent Acquisition, HR Operations, and Organizational Development teams to shepherd new employees from the moment they accept their offer through their complete assimilation into our company culture. The HR Onboarding Specialist will be responsible for delivering engaging onboarding sessions, overseeing essential documentation and system configurations, and guaranteeing that every new team member is thoroughly acquainted with Wing’s ethos, operational processes, and performance expectations.

Join our dynamic team at rocketams as an eCommerce Analyst! In this fully remote role, you'll play a crucial part in driving our eCommerce strategy forward. Your analytical skills will help us understand consumer behavior, optimize our online presence, and enhance our sales performance. If you're passionate about eCommerce and eager to make an impact, we want to hear from you!

Job Title: Financial Analyst and Reporting Specialist (1099 Contractor)Location: RemoteJoin onlyexperts, a leader in providing fractional CFO services to subscription-based companies, where we empower our partners with financial clarity, operational excellence, and strategic insights. We are committed to delivering high-quality KPI dashboards, superior financial reporting, and compliance optimization. As we expand our team, we invite a detail-oriented and dynamic contractor to manage back-end financial analysis and reporting, allowing us to prioritize customer-facing initiatives and business growth.Job OverviewWe are in search of a proficient Financial Analyst and Reporting Specialist to assist our clients by overseeing financial operations. This crucial role focuses on seamless financial modeling, thorough analysis, and comprehensive reporting while utilizing advanced tools to enhance efficiency and automation.Responsibilities• Develop and maintain sophisticated financial models that facilitate informed decision-making for our clients.• Create and refine KPI dashboards and other performance tracking systems.• Automate manual processes using Excel, Power Query, and other platforms to boost efficiency.• Perform detailed financial analysis and reporting, ensuring precision and clarity.• Support FP&A functions, including budgeting, forecasting, and variance analysis.• Collaborate with team members to streamline financial workflows and enhance reporting formats.• Provide assistance with bookkeeping tasks as required and identify automation opportunities.• Manage multiple projects and clients concurrently with demonstrated ability.• Effectively communicate findings and recommendations to stakeholders, both internally and externally.• Ensure all deliverables uphold the highest standards of accuracy and timeliness.QualificationsEducation: Bachelor’s degree in Accounting, Finance, or a related discipline; CPA or CFA certification is advantageous.Experience:• A solid grounding in accounting with a minimum of 5 years in FP&A or a comparable role.• Advanced skills in financial modeling.• Proficiency in Excel, Power Query, and automation tools such as ChatGPT.Skills:• Exceptional analytical and problem-solving capabilities.• Strong organizational skills paired with meticulous attention to detail.• Effective communicator capable of clearly conveying complex financial concepts.• Familiarity with contemporary financial software and systems is a plus.

Backblaze is seeking a Customer Success Operations Analyst (Contract) to help design and implement a scalable growth intelligence system. This remote contract is open to candidates based in Argentina, Colombia, Costa Rica, Mexico, or the Philippines. Role overview This contract analyst role centers on building technical solutions that enable Customer Success teams to identify and act on growth opportunities. The work goes well beyond standard reporting, requiring hands-on expertise in data extraction, modeling, automation, and business intelligence architecture. Over the 12-week engagement, the goal is to deliver a system that internal teams can manage independently, moving away from static presentations to more dynamic, actionable insights. Main responsibilities Develop a unified post-sales data model Create automated systems to score expansion signals Build usage forecasting models Implement logic for role-based routing Design Tableau dashboards using validated SQL datasets Develop automation and signal generation workflows in Python What success looks like Clear, actionable expansion signals for Customer Success, Support, Sales, and Marketing Automated, scalable digital processes and insights Role-based routing that teams can maintain over time Requirements Advanced proficiency in Python, SQL, and Tableau Experience querying data warehouses and manipulating large datasets Ability to build predictive models and operationalize insights Comfort working directly with multiple data sources and systems This is a build-and-enable position, working closely with data and systems to deliver automation, actionable insights, and reporting that support post-sales growth.

Location: Remote , PhilippinesCompensation: $1,200 AUD – $1,600 AUD monthly, plus performance incentivesContract Type: Independent Contractor AgreementWork Hours: Australian business hours (about 9 AM – 5 PM, Monday to Friday), with flexibility to manage your own schedule About Hunt St Hunt St connects Australian businesses with skilled remote professionals in the Philippines. For this role, you will contract directly with our client in the Australian pet industry, not through an outsourcing agency. All positions are fully remote, so work from home is standard. About the Client The client supports breeders and pet owners across Australia, focusing on safer animal rehoming. Their protection program builds trust and reduces risk during the transition process. They value practical, straightforward communication and provide breeders with clear ways to support the animals they place. Role Overview The Outbound Sales & Onboarding Specialist will reach out to pet breeders, introduce the Protection System, and guide them through enrollment. This is a phone-based, KPI-driven position that requires strong communication and follow-through. Success in this role depends on building trust and maintaining a relationship-focused approach. What You Will Do Outbound Prospecting & Cold Calling Contact breeder leads using established call scripts and qualifying questions Present the Protection System clearly and professionally Build rapport with breeders through a warm, non-pressured approach Address questions, handle objections, and help breeders sign up Breeder Enrollment Convert interested breeders into active participants in the Protection System Communicate the program’s value and explain the onboarding steps Guide breeders through submitting their first litter and completing enrollment Who Will Succeed Articulate, coachable, and confident communicators do well in this role. While outbound sales experience helps, candidates with backgrounds in customer service, administration, appointment setting, or similar fields are welcome to apply. Strong communication skills and a willingness to learn are essential.

Join our dedicated team as a Health and Safety Risk Assessor! This role is perfect for professionals with expertise in health, safety, fire, and construction risk management. You will leverage international best practices to develop precise and impactful risk assessments. Role OverviewAs a Health and Safety Risk Assessor, you will evaluate workplace environments through images and videos, identifying potential hazards and crafting risk assessments that comply with UK Health and Safety Executive (HSE) standards. This position demands both technical knowledge and the capacity to create efficient reporting and documentation systems. Key ResponsibilitiesConduct risk and hazard assessments from provided images, videos, and other materials.Generate accurate risk assessment reports adhering to UK HSE guidelines.Maintain a high level of competency in general, fire, and construction health and safety practices.Design and implement streamlined processes for recording and reporting assessments.Offer expert recommendations for safety enhancements.