Onboarding Risk Team Lead

About Us:At Paddle, we revolutionize payment infrastructures for SaaS companies. As a leading Merchant of Record, we eliminate the complexities of payment fragmentation, offering a faster, safer, and more cost-effective solution for our customers. Backed by esteemed investors like KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 so…

About UsPaddle revolutionizes the payment infrastructure for SaaS companies by serving as the Merchant of Record. This innovative approach eliminates the complexities and challenges of payment fragmentation, providing a solution that is faster, safer, and more cost-effective.With the support of esteemed investors such as KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.Role OverviewAs an Onboarding Risk Analyst, you will collaborate closely with the Risk Team Lead to implement Paddle’s Risk Strategy. This dynamic role seeks an individual who is proactive, possesses a strong background in onboarding within the ecommerce, FinTech, or SaaS sectors, and is eager to navigate the evolving landscape of risk and payments.Your primary responsibilities will involve reviewing supplier applications and monitoring alerts generated by our onboarding system. You will conduct thorough investigations using internal tools and open-source resources, and will frequently engage with suppliers and Account Managers to gather necessary information. Decision-making will be a critical part of your role, often requiring you to operate with limited information while managing any challenges to your decisions.You will also address inquiries from the Commercial teams regarding appetite decisions and handle escalations from internal teams, contributing to the continuous development of the Onboarding team’s skills and knowledge.Beyond your daily tasks, you will be expected to identify and propose enhancements to our onboarding process.

Are you a HubSpot specialist with over four years of experience? Do you thrive on client engagement and enjoy guiding them through a comprehensive onboarding process? If this resonates with you, we want to hear from you!As the HubSpot Onboarding Lead, you will oversee the onboarding journey, collaborating with clients from initiation to completion. Your role will involve conducting workshops, configuring HubSpot tools, and offering strategic advice tailored to each client's unique needs.Key Responsibilities:Manage HubSpot Onboarding: Lead the entire onboarding process from discovery to go-live, including training and configuration.Facilitate Client Workshops: Conduct structured workshops to collect requirements and align with stakeholders.Real-Time Configuration: Configure HubSpot live during client calls, including workflows, dashboards, pipelines, and integrations.Primary Client Liaison: Serve as the main point of contact throughout the onboarding process, managing communication, expectations, and timelines.Resolve Conflicts: Effectively address challenging client situations and foster trust through clear, solution-oriented communication.Provide GTM Strategy Guidance: Advise clients on integrating HubSpot with their broader tech stack (CRMs, marketing automation, etc.).Collaborate Across Teams: Work closely with sales, engineering, and support teams to ensure a seamless onboarding experience.Drive Continuous Improvement: Contribute to the enhancement of onboarding processes and templates based on your experiences.

Join AECOM as a Risk Management and Compliance Lead, where you will play a pivotal role in ensuring our projects meet regulatory and compliance standards. In this leadership position, you will collaborate with cross-functional teams, assess risks, and implement effective compliance strategies.Your expertise will guide our commitment to integrity and excellence in every endeavor. We are looking for a proactive leader who can navigate complex challenges and provide insightful solutions.

Role overview The Onboarding Associate Manager at Angkas plays a key role in welcoming new drivers to the platform in Makati City, Metro Manila. This position leads a team of field onboarding agents, shaping the experience for new recruits and supporting their successful start with Angkas. What you will do Lead, motivate, and guide a team of field onboarding agents to meet established targets. Set clear expectations and provide ongoing feedback and coaching to drive team productivity. Refine and improve onboarding processes to ensure efficiency and compliance. Deliver a smooth and positive onboarding experience for every new driver. Monitor and analyze key metrics, including time to activation and conversion rates, to assess onboarding success. Collaborate with the recruitment team to identify, attract, and screen qualified driver candidates. Use creative recruitment approaches to help achieve hiring goals. Interview potential drivers to evaluate their suitability for the platform. Oversee verification of driver documents such as licenses, permits, and medical certificates to ensure regulatory compliance. Develop and deliver training programs that equip new drivers with essential skills and knowledge. Ensure drivers understand how to use platform features and follow operational guidelines. Adhere to company policies and procedures while working to exceed targets. Participate in ongoing training to stay updated on industry trends. Take on additional projects and responsibilities as needed to support the team and company goals. Location This role is based in Makati City, Metro Manila, Philippines.

Hello from TechnologyAdvice!At TechnologyAdvice, we are dedicated to assisting B2B tech buyers in navigating the complexities and risks associated with their purchasing decisions. As a trusted information hub, we provide valuable insights and facilitate connections between our clients and top-tier business technology vendors. Based in Nashville, Tennessee, we embrace a remote-first work culture, boasting over 20 digital publications and a diverse team of more than 200 professionals across the US, UK, Singapore, Australia, and the Philippines. We are honored to be recognized as one of America’s fastest-growing private companies by Inc. and as a top workplace in Tennessee. Our team enjoys a vibrant work environment, featuring monthly virtual gatherings, fun Slack channels, and occasional surprise performances by our CEO.All positions are open to remote work unless otherwise specified in the requirements below. The OpportunityThe IT Support Team Lead for the APAC region will be instrumental in directing and managing the IT support team, guaranteeing the effective delivery of services and support. This role entails managing technical projects, troubleshooting issues, and ensuring robust network security. Furthermore, the IT Team Lead will collaborate with various departments to align IT initiatives with overall business objectives, promoting seamless integration and peak performance across the organization. A minimum of 2 years of experience in a leadership or managerial role is required for success in this position.Employment Level: Team LeadEmployment Type: Full TimeWorking Hours: 4:00 pm PHT to 1:00 am PHT

Role overview SGS seeks a Support & Team Lead based in Muntinlupa. This position plays a key role in guiding a team and upholding strong service standards. The Support & Team Lead oversees daily operations, keeps an eye on workflow efficiency, and fosters collaboration among group members. What you will do Supervise day-to-day activities to ensure smooth operations Act as the main point of contact for the team, providing support and mentorship Encourage a cooperative and productive environment within the group Monitor performance and help the team reach service targets

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a pivotal role in welcoming and integrating new partners into our platform. Your expertise will help ensure a smooth onboarding experience, empowering our partners to thrive in their journey with us. You will engage directly with partners, providing guidance and support, while collaborating with various teams to enhance the onboarding process.

rockstar-3 is looking for a Bookkeeping Team Lead to guide the bookkeeping team and help ensure accurate financial reporting. This role is fully remote and open to candidates based in the Philippines. Role overview The Bookkeeping Team Lead oversees daily bookkeeping operations and manages the performance of the team. Collaboration with other departments is a regular part of the job, with a focus on improving financial processes across the company. What you will do Supervise day-to-day bookkeeping activities Lead and support team members, focusing on performance and development Coordinate with other departments to streamline financial workflows Requirements Experience in bookkeeping Strong attention to detail Excellent organizational abilities Background in team leadership or management

About Us:At Paddle, we revolutionize the payment infrastructure for SaaS companies. By acting as a Merchant of Record, we simplify the complex payment processes, eliminating the fragmentation that often hampers businesses. Our solution is not only faster and safer but also more cost-effective, allowing our clients to focus on what they do best.Your Role:We seek a proactive and enthusiastic Customer Support Team Lead who possesses a strong foundation in delivering exceptional customer support in dynamic environments. You will engage with technology firms, delivering outstanding service and fostering long-lasting customer relationships while solving real-world business challenges.The ideal candidate will have a track record as an outstanding Customer Support Specialist and will embody a 'player-coach' mentality, balancing hands-on customer resolution with team growth, coaching, and mentorship.You thrive on problem-solving, efficiently navigating complex customer inquiries, and excel in both written and verbal communication. Strong organizational and time management skills are essential. A tech-savvy mindset will enable you to quickly adapt to new tools and platforms.Key Responsibilities:Address and resolve customer inquiries across all channels (email, chat, social media), leading our global, digital-first support team while managing Paddle’s service delivery and customer satisfaction.Enhance customer loyalty and satisfaction by adhering to the Effortless Experience principles in your support approach.Manage escalations from the support team and escalate critical issues to the appropriate internal channels when necessary.Become a subject matter expert on Paddle's features and assist in developing internal process documentation.Cultivate a collaborative and inclusive team environment.Work with team members to enhance their performance and ensure they meet their KPIs.Inspire, mentor, and build meaningful relationships with your team members, supporting their career development.

About the RoleJoin our dynamic team at getwingapp as an HR Onboarding Specialist, where you will play a pivotal role in ensuring that each new hire embarks on their journey with us feeling empowered, well-informed, and seamlessly integrated into our vibrant organization. This crucial position within our HR department collaborates closely with Talent Acquisition, HR Operations, and Organizational Development teams to shepherd new employees from the moment they accept their offer through their complete assimilation into our company culture. The HR Onboarding Specialist will be responsible for delivering engaging onboarding sessions, overseeing essential documentation and system configurations, and guaranteeing that every new team member is thoroughly acquainted with Wing’s ethos, operational processes, and performance expectations.

Cloudbeds supports hotels and hospitality businesses worldwide with a unified platform for property management and bookings. The company serves both independent hotels and large chains, helping them manage daily operations and grow. Since its founding in 2012, Cloudbeds has received industry recognition, including awards for its property management system and a place on Deloitte's Technology Fast 500 in 2024. Role overview The Onboarding Coach helps new clients successfully set up and use the Cloudbeds platform. This position requires a strong grasp of the hospitality sector and a focus on client satisfaction. Coaches guide property teams through training, adapt the software to each business’s needs, and work to ensure clients are comfortable and confident with the system. Location and schedule Remote role based in the Philippines Working hours: 2 PM – 11 PM or 3 PM – 12 AM (GMT+8) What you will do Train property teams on how to use Cloudbeds’ features and tools Adjust the platform to match the specific needs of each client Develop trust and strong relationships by understanding each client’s business and challenges Ask questions to identify client needs and support a smooth onboarding process Help clients gain confidence in managing their property with Cloudbeds

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer satisfaction are at the forefront.

Join Canva as a Customer Service Team Lead and play a vital role in shaping our customer service strategies. You will lead a dynamic team dedicated to enhancing customer satisfaction while driving performance excellence. This position requires strong leadership skills, a passion for customer service, and the ability to foster a collaborative team environment.

Join our dynamic team at ista-2 as a Team Lead overseeing our Healthcare Account. In this pivotal role, you will drive operational excellence, manage a talented team, and ensure superior service delivery to our clients. With a generous signing bonus of $21,000, this position offers an exciting opportunity for growth and leadership in the healthcare sector.

As the Amazon Catalog Team Lead, you will play a pivotal role in managing the day-to-day operations of our catalog management team. You will ensure that our team aligns with business objectives while delivering exceptional service to our clients. This is a unique opportunity to lead a talented group, mentor team members, and influence the strategic direction of our catalog initiatives.Key Responsibilities:Deliver outstanding customer service to clients by ensuring that all product listings on the Amazon platform are optimized with accurate descriptions and high-quality images.Meet or exceed departmental performance standards consistently.Lead, mentor, and develop your team to foster professional growth and alignment with organizational goals.Act as a subject matter expert (SME) and Trainual content owner, guiding the team through specialized training and continuous improvement initiatives.Implement strategic initiatives aimed at enhancing operational performance, profitability, and client satisfaction.Work collaboratively with cross-functional teams to align catalog efforts with overarching business goals.Provide management with performance insights, including reports on key metrics and team outcomes.Facilitate team meetings, training sessions, and other development activities to promote team cohesion and skill enhancement.Identify and discuss performance anomalies, their causes, and potential solutions with the team to ensure compliance with client and company standards.Serve as a resource for complex problem-solving, assisting the team with challenging tasks.Oversee project workflows, ensuring timely completion and adherence to quality standards, while effectively delegating tasks.Be the primary point of contact for cross-departmental collaborations, aligning team efforts with broader organizational objectives.Ensure adherence to departmental standards and best practices for internal tools such as Asana, Vonage, and Trainual.Perform other duties as assigned.

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

Join AECOM as an Intercompany R2R Team Lead and play a pivotal role in managing our intercompany processes. You will lead a dynamic team, ensuring accurate financial reporting, compliance, and effective communication across various departments. This is an exceptional opportunity to drive operational improvements and contribute to our financial strategies.

Role Overview AECOM is hiring an O2C Team Lead - Collections based in Taguig City. This position manages the collections process, focusing on timely payments and maintaining solid client relationships. What You Will Do Supervise and guide the collections team to meet targets Monitor accounts receivable and ensure payments arrive on schedule Maintain positive, professional communication with clients regarding outstanding balances Apply and refine collections best practices to improve results Support broader financial goals by contributing to process improvements What We’re Looking For Solid experience in accounts receivable and collections Leadership skills to manage and motivate a team Strong communication and relationship-building abilities Focus on achieving financial objectives through effective collections management

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.