Auto Body Collision Technician

Join Our Team as an Auto Body Collision Technician!CSN Alliance is seeking a skilled Auto Body Technician to become an integral part of our dedicated team. You will play a crucial role in restoring damaged vehicles to their original structural integrity and aesthetic appeal. The ideal candidate is meticulous, adaptable, and capable of managing multiple prior…

SUMMARY OF THE AUTO COLLISION APPRAISER/ESTIMATOR ROLE:In this pivotal position, the Auto Collision Appraiser/Estimator is tasked with generating precise repair estimates for vehicles involved in collisions. This role requires strong interaction with various stakeholders, including customers, insurance representatives, vendors, and team members within the repair facility. A professional demeanor is essential to reassure customers and set clear expectations about the repair process. The estimator must possess a profound understanding of collision impacts on vehicles and accurately identify damages. All estimates must reflect thorough research on factory repair specifications while complying with shop policies and insurance guidelines.PRIMARY RESPONSIBILITIES:Educate customers about the repair process and set realistic expectations.Utilize estimating software proficiently to generate accurate estimates.Understand insurer assignments, including terms such as LOU (Loss of Use), WP (With Prejudice), 43 endorsement, betterment, and deductibles.Conduct quality control inspections during the repair process to ensure compliance with client, insurance, and OEM standards.Collect additional information from insured parties when necessary.Engage with customers to discuss accident-related damages versus pre-existing conditions.Capture high-quality photographs of vehicle damages according to shop policies and insurance requirements.Assess whether a vehicle is drivable or requires disassembly for a comprehensive estimate.Create detailed estimates covering all claim-related damages and verify adherence to OEM repair standards and procedures.Manage costs effectively by prioritizing repair solutions and sourcing parts according to guidelines.Input accurate dates in estimating systems to maintain real-time data.Communicate essential claim details to insurers and customers, including scheduling and potential delays.Ensure correct parts selection for repairs, confirming model specifications and availability.Schedule sublet services as needed.Accurately manage all invoices related to parts, sublets, rental, and towing, ensuring they are tracked according to insurer guidelines.

Join Our Team as a Customer Service Representative!At CSN Collision, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative (CSR), you will be the welcoming face of our team, assisting customers with their repair needs in a friendly and professional manner. Your primary objective will be to understand each customer's unique requirements, offering them viable and cost-effective solutions. You will play a crucial role in keeping both the customer and insurance company informed throughout the repair process, ensuring a seamless experience from start to finish.Key Responsibilities:Engage with customers in-person, over the phone, and electronically with utmost professionalism.Maintain communication with customers, providing status updates on their repairs and collaborating with team members to relay important information.Address customer inquiries and explain insurance processes clearly and effectively.Outline customer touchpoints and ensure follow-through on all commitments.Gather and document preferred communication methods (phone, email, text) for each customer.Monitor emails and estimating systems for requests, ensuring timely follow-ups within 24 hours to schedule appointments and confirm vehicle status.Manage appointments for both insurance and private repairs, and explain rental eligibility to customers.Verify deductibles and communicate relevant information to customers.Prepare necessary paperwork for claims and manage vehicle check-ins.Receive payments from customers and third-party payors, and create files/invoices for repairs.Update insurance companies on repair progress and maintain daily updates in ARMS and ProgiSync.Assist with coordinating sublet bookings and collaborate with co-workers in a supportive manner.Organize management systems, including updating dates and notes, and tracking calls per claim.Perform additional duties as required, adhering to our safety program, including appropriate personal protective equipment usage.