Qualifications
Key ResponsibilitiesAct as the primary contact for application-related inquiries and issuesDiagnose, analyze, and document system issues; propose and implement solutionsClearly communicate issue status, timelines, and resolutions to stakeholdersProvide technical support, user guidance, and training as necessaryAssist with data access, reporting, and empower user self-service capabilitiesCollaborate with Business Analysts and Developers to design and implement system enhancementsCreate and execute test plans to validate system changes and ensure qualitySupport help desk requests and resolve technical issues promptlyMaintain a solid understanding of business processes and supported systemsConfigure insurance products, workflows, and processing rulesParticipate in an on-call rotation to monitor nightly production cyclesQualificationsBachelor’s degree in Computer Science, Business Administration, or related field (or equivalent experience)Proficient knowledge of enterprise applications and IT-supported systemsStrong analytical, problem-solving, and communication skillsAbility to translate technical concepts for non-technical audiencesDemonstrated ability to collaborate effectively across teamsPreferred QualificationsExperience with system testing and release validationFamiliarity with reporting tools and data analysis techniques
About the job
At Horace Mann Service Corporation, we are passionately committed to empowering educators and facilitating their journey towards lifelong financial success. As an Application Systems Analyst/Programmer, you will be instrumental in supporting, configuring, and enhancing our business applications across the organization.
In this pivotal role, you will investigate user issues and enhancement requests, pinpoint root causes, and deliver efficient and cost-effective solutions that align with our business objectives. You will act as a vital liaison between business partners and IT, ensuring our systems are reliable, efficient, and user-friendly.