Bilingual Technical Support Engineer

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Span…

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

Join our dynamic team at wjcompany as a Bilingual Logistics Contract Paralegal. In this role, you will play a crucial part in supporting our legal team by managing logistics-related contracts while utilizing your bilingual skills in English and Korean. Your attention to detail and strong organizational abilities will be essential as you navigate various legal documents and assist with compliance.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

We are seeking a highly organized and detail-oriented Bilingual Logistics Contract Paralegal to join our dynamic team at wjcompany. This role will involve supporting our legal and logistics teams by providing essential documentation and compliance assistance in both English and Korean. You will be responsible for reviewing contracts, ensuring regulatory compliance, and facilitating communication between departments.

Join our dynamic team at Sonsoft Inc. as a Platform and Environment Support Engineer. In this role, you will be responsible for ensuring the seamless operation of our technology platforms and environments. You will work closely with various teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

As a Bilingual Cybersecurity Analyst, you will play a critical role in safeguarding our systems and data. Your primary responsibilities will include:Monitoring security systems, including firewalls, intrusion detection, and antivirus solutions, to swiftly identify and respond to security breaches or anomalies.Promptly addressing security incidents by investigating breaches, documenting findings, and implementing corrective actions.Conducting thorough vulnerability assessments and penetration tests while recommending enhancements to our security posture.Developing and enforcing security policies, procedures, and best practices to align with industry standards.Analyzing cybersecurity threats and trends to proactively mitigate risks.Collaborating with cross-functional teams, including IT, legal, and compliance, to ensure robust cybersecurity measures are in place.Documenting security incidents and investigations, generating detailed reports for management and regulatory compliance.Staying informed about the latest cybersecurity technologies and threats through ongoing education.Leading compliance initiatives based on global and local security standards.Supporting our Japan affiliates in deploying new security tools and maintaining existing solutions.Identifying customer and product needs while proactively resolving issues.Collaborating with the team to identify process improvement opportunities and implementing necessary changes.Engaging in regular communication and assisting in root cause analysis and Kaizen implementation.Providing support for special security projects on an ad-hoc basis.Please note, this job description is subject to change as business needs evolve.

Join our dynamic team at wjcompany as a Bilingual Logistics Operations Coordinator. This role is perfect for individuals who are fluent in both English and Korean and are passionate about optimizing logistics operations. You will play a crucial role in coordinating supply chain activities, ensuring timely delivery of products, and maintaining effective communication with our international partners.Your responsibilities will include managing shipments, tracking inventory, and collaborating with various departments to enhance operational efficiency. If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!

We are seeking a dedicated and detail-oriented Korean Bilingual Financial Analyst to join our dynamic finance team at JND Inc. As a Financial Analyst, you will play a crucial role in managing departmental budgets, forecasting, and analyzing financial data.Job Type: Regular Full-Time, HourlyKey Responsibilities: Overseeing budget management, conducting month-end and year-end closings, monitoring financial trends, and preparing detailed reports for leadership.

Join our dynamic team at stemxpert1 as a Customer Engineer / Field Service Technician in Plano, TX. In this pivotal role, you will be responsible for providing exceptional technical support and service to our clients, ensuring their systems are running optimally. Your expertise will help us maintain strong relationships with our customers, while you troubleshoot and resolve issues on-site.

Join wjcompany as a Mid-Level IT Security Project Coordinator, where your expertise will drive the success of our technology initiatives. We are looking for a highly organized and detail-oriented individual with a strong background in IT project coordination, particularly in security. Your bilingual skills (English/Korean) will be an asset in our diverse team environment. If you're ready to make a significant impact in the field of IT security, we want to hear from you!

Join our dynamic team at usm2 as an Android Developer in Plano, TX. We are seeking a skilled developer who is not only proficient in Android application development but also fluent in Spanish. This is an exciting opportunity to work with innovative technology in a collaborative environment while contributing to meaningful projects.

Join our dynamic team at wjcompany as a Mid-Level IT Security Project Coordinator! In this pivotal role, you will oversee security projects, ensuring their successful execution from initiation to completion. You will work closely with cross-functional teams, facilitating communication and collaboration to maintain our high standards of security. A bilingual (English/Korean) skill set is preferred, enabling you to engage effectively with diverse stakeholders.

Join our dynamic team at wjcompany as a Bilingual Logistics Claims Analyst, where your skills in English and Korean will drive our success in claims management. You will be instrumental in evaluating and resolving claims related to logistics operations, ensuring our processes run smoothly and efficiently.