Customer Experience Supervisor

At Jiffy.com, we are dedicated to providing an exceptional, speedy, and enjoyable experience for our customers. Whether they are entrepreneurs, artisans, or hobbyists pursuing their creative ambitions, we ensure that every interaction is smooth and efficient. Our Customer Experience team is vital in pinpointing challenges, resolving issues, and enhancing the…

At Jiffy Shirts, we are passionate about providing our customers with an effortless, swift, and enjoyable experience. Whether serving small business owners, hobbyists, or crafters, we ensure that every interaction is seamless and satisfying. Our Customer Experience team is instrumental in pinpointing pain points, resolving issues, and enhancing the customer journey at every step.In the role of Customer Experience Partner, you will not only advocate for our customers but also act as a problem solver, process optimizer, and data-driven decision-maker. Your focus will be on identifying friction points, conducting root cause analyses, and implementing meaningful improvements across customer service operations and the overall customer experience. You will work collaboratively with cross-functional teams, delve into data insights, and execute process changes that significantly enhance customer satisfaction, efficiency, and retention.This dynamic hybrid position allows for a blend of in-office teamwork and remote flexibility. Work hours can be scheduled anytime between 6:00 AM and 8:00 PM CST, Monday through Saturday.

Join the Jiffy Customer Care Team!At Jiffy.com, we are passionately committed to providing a seamless, swift, and enjoyable experience for our customers. Our clientele ranges from small business owners to hobbyists and crafters who are bringing their creative ideas to fruition. Every touchpoint is meticulously crafted to ensure satisfaction. As an integral part of our Customer Care team, you will be pivotal in pinpointing pain points, resolving issues, and driving continuous enhancements throughout the customer journey.As the Customer Experience Manager, you will operate at a level above Supervisor, overseeing personnel management, team performance, and operational execution across various customer care teams. This position emphasizes the cultivation of strong supervisory skills, leveraging data to drive outcomes, and scaling processes that elevate both employee and customer experiences.Key ResponsibilitiesLead & Develop PeopleOversee and mentor Customer Experience Supervisors, fostering consistent and effective leadership.Establish clear performance benchmarks and hold leaders accountable for team outcomes.Assist in the hiring, onboarding, and development of supervisors and frontline team members.Enhance leadership capacity through continuous coaching, feedback, and succession planning.Own Customer Care PerformanceBe accountable for performance metrics including CSAT, NPS, resolution time, quality, productivity, and team engagement.Translate Customer Care objectives into clear, measurable goals for supervisors and teams.Identify performance discrepancies and implement actionable corrective plans.Drive Operational ExcellenceCollaborate with supervisors to identify obstacles in workflows, tools, and policies.Spearhead process improvements that minimize customer effort and enhance efficiency at scale.Ensure that processes, workflows, and best practices are documented and adhered to consistently.Be Data-DrivenExamine customer feedback, operational metrics, and escalations to uncover trends and root causes.Utilize data to inform staffing strategies, prioritize initiatives, and measure impact.Disseminate insights and action plans to Customer Care and cross-functional leadership.Champion the Customer VoiceServe as a senior escalation point for complex or high-impact customer challenges.Collaborate with Product, Operations, and Technology teams to drive enhancements across the customer journey.Ensure customer insights are integrated into strategic decision-making.

Who We AreAt JiffyShirts, we are a dynamic and rapidly growing startup at the forefront of the intersection between artificial intelligence, fashion, and cultural innovation. Our agile work environment allows us to operate with remarkable speed, utilizing one-week release cycles to build the infrastructure necessary for delivering extraordinary customer experiences on a large scale.In our company, customer care is not merely a cost center; it serves as a vital strategic driver for our growth. Every customer interaction, workflow, and tool is significant.We seek a forward-thinking architect who will take ownership of and enhance the systems that empower our Customer Care organization.The RoleThis position transcends traditional Product Management roles focused solely on revenue-generating features. You will be the driving force behind our customer experience engine.Your responsibilities will include defining and executing the product strategy for our customer care ecosystem, which encompasses our CRM, support tools, automation systems, internal workflows, AI integration, and customer-facing service experiences.You will collaborate closely with leaders in Customer Care, Engineering, Data, and Operations to:Identify and eliminate friction in agent workflowsEnhance tooling efficiency and automationRefine CRM architecture and integrationsImprove the overall customer journeyUtilize AI to decrease resolution time and boost customer satisfaction (CSAT)Develop scalable systems that can support our rapid growthYour focus will not be on ticket management; instead, you will be designing systems that make customer care more efficient, intelligent, and proactive.Your success will be evaluated based on operational efficiency, agent productivity, customer satisfaction, automation rates, and tangible enhancements to the customer experience.What You’ll OwnOptimization and enhancement of CRM systems (architecture, integrations, workflows)Management of customer care tools (support platforms, automation solutions, AI agents, knowledge bases)Designing agent experiences and improving workflow efficiencyEnhancements to the customer journey throughout post-purchase interactionsStrategizing automation (macros, triggers, AI responses, workflow management)Creating a cross-functional roadmap among Customer Care, Operations, and EngineeringImplementing data-driven improvements for CSAT, first contact resolution (FCR), service level agreement (SLA) compliance, and resolution times

Join PLS as a Shift Supervisor, where you will lead a dynamic team dedicated to delivering exceptional customer service in our financial service center. You will play a pivotal role in achieving operational excellence, guiding team members, and ensuring compliance with all regulations. Your leadership will help cultivate a customer-centric environment where trust and transparency thrive.

Public Storage is on the lookout for a Senior Manager of AI Strategy & Customer Experience to spearhead the strategic development, implementation, and ongoing refinement of AI-driven customer experience initiatives. This pivotal role bridges business strategy with technological execution, collaborating closely with IT, Customer Service, Marketing, and Field Operations to deploy AI solutions that elevate customer satisfaction, drive revenue growth, and enhance operational efficiency.In this role, you will be essential in connecting technical teams with business stakeholders, gathering insights from frontline users, advocating for customer needs, and fostering iterative advancements in AI systems. A test-and-evolve mindset is crucial — we are seeking someone who thrives on experimentation, learns from data, and is willing to pivot based on real-world outcomes.Your ResponsibilitiesLead AI initiatives from the business perspective from conception through deployment and continuous optimization.Collaborate with IT to convert business needs into technical specifications and inform AI design choices.Engage with Customer Service teams to identify agent challenges, gather feedback on AI performance, and uncover automation or enhancement opportunities.Partner with Marketing to ensure AI interactions are consistent with brand voice, campaign messaging, and customer acquisition strategies.Work with Field Operations to extract facility-level insights and ensure AI solutions support property management workflows.Establish business requirements, success metrics, and return on investment models for AI projects.Act as the central coordination point across departments to promote alignment and shared ownership.Feedback Collection & Continuous ImprovementCreate feedback loops with Customer Service agents, supervisors, and Field teams to evaluate AI effectiveness.Conduct regular listening sessions, surveys, and usage analysis to identify friction points and areas for improvement.Monitor AI performance metrics (CSAT, resolution rates, deflection, sentiment, agent satisfaction) and initiate action plans.Promote a test-and-learn culture by designing A/B tests, pilot programs, and experiments to validate hypotheses.Quickly iterate on AI experiences based on customer behavior, agent feedback, and business results.Convert qualitative feedback into actionable requirements for IT and vendor partners.

About Us:At Industrious, we pride ourselves on being the leading premium workplace-as-a-service provider, fostering the highest-rated work environments in the industry. Our mission is centered around creating exceptional experiences for teams of all sizes and stages, including our own. We believe that great workplace experiences stem from the quality of the people on your team and the challenges you overcome together. We seek innovative thinkers who thrive in collaborative settings and embrace new ideas. Our culture celebrates individuality and encourages every team member to contribute to our shared successes, making a meaningful impact on workplace experiences.Authenticity is key: We understand that great days start when everyone can express their true selves at work. The diversity of backgrounds, thoughts, and ideas is vital to our success in delivering outstanding workplace experiences. Industrious is dedicated to fostering an inclusive and respectful environment that values your unique contributions. We celebrate each individual and believe that together, we can achieve remarkable outcomes.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and as one of Forbes’ Best Startup Employers.Learn more about us at www.industriousoffice.com/careers.Your Role:This is an in-person hospitality position, requiring onsite presence five days a week. Candidates must reside within a convenient commute to Plano, TX. We offer a competitive compensation package that includes attractive commuter benefits!As a Member Experience Manager, you will be the primary problem solver, driving momentum and crafting exceptional experiences for our members. You will be the central connector, known by everyone in your location. Utilizing your business acumen, you will manage all operational details and communications to ensure seamless operations. You will confidently engage with clientele, including CEOs, and are unafraid to ask questions to clarify uncertainties. Your passion for connecting with the broader business community will shine as you represent Industrious in the local market, identifying potential members and ensuring they have exceptional workdays. Your natural curiosity will aid you in our consultative sales approach, allowing you to uncover and address the needs of our members. You will orchestrate remarkable events, relishing the effort that goes into making them successful. Your enthusiasm for helping others will be a defining trait.

Join Our Team as a Maintenance Supervisor!Are you passionate about leading a team that enhances the living experience for residents? At Cottonwood Ridgeview Apartments in Plano, TX, your leadership will play a vital role in ensuring our residents feel truly at home. As a Maintenance Supervisor, you will guide your team in maintaining the quality and comfort of our community. Bring your strong leadership skills and problem-solving mindset to help us create a welcoming environment for everyone. Apply now to be part of our mission!Your Responsibilities:Lead by example, setting high standards for efficient property maintenance operations.Invest time in recruiting, training, and mentoring maintenance technicians and community care associates.Demonstrate care for our residents through prompt follow-ups and meticulous handling of service tickets.Troubleshoot and resolve maintenance issues in HVAC, electrical, plumbing, and appliance repair.Oversee the make-ready and apartment turnover processes, ensuring timely readiness for new residents.Maintain the aesthetic appeal and safety of the community through regular upkeep and grounds maintenance.Ensure peak operational efficiency for all property systems.Comply with all building, county, and safety codes to maintain a safe working environment.Manage monthly staffing schedules to guarantee 24/7 emergency coverage.Possess EPA certification Type II or Universal.Have considerable experience in HVAC troubleshooting.Hold a valid Driver's License.

Geoforce provides GPS tracking solutions for businesses managing assets worldwide. Since 2007, the company has tracked over 250,000 assets in more than 90 countries. The Geoforce platform combines durable GPS hardware with software that works over satellite and cellular networks. Well-known organizations, including Southwest Airlines, DHL, and Schlumberger, use Geoforce for improved asset visibility and operational control. More details are available at www.geoforce.com. The company continues to expand by focusing on both technology and service. Integrity, adaptability, and a problem-solving mindset are valued across the team. People who enjoy new challenges and take initiative tend to thrive here. Role overview The Senior Customer Success Manager develops and nurtures strong relationships with Geoforce clients. The focus is on helping customers gain the most from Geoforce’s solutions and supporting their satisfaction over time. Success in this role requires a proactive approach to managing key commercial conversations and building long-term partnerships. What you will do Translate customer needs into clear business objectives and strategies Apply metrics and relationship-building skills to deliver value throughout the customer lifecycle Identify engagement opportunities and collaborate with account owners as needed Travel occasionally to strengthen client relationships Serve as the customer advocate, working with internal teams to help clients succeed with Geoforce products and services Listen for sales opportunities and direct them to the appropriate team members Support adoption of new processes and systems, staying comfortable with evolving technology Continue to expand industry knowledge and contribute positively to the team Location This position is based in Plano, TX.

Speechify seeks a Senior Software Engineer in Plano, TX to focus on Core Experiences. This position plays a key role in shaping and refining the features that define how users engage with Speechify’s products. Role overview The Senior Software Engineer will build and enhance software features that influence user interaction. This work supports the ongoing growth and improvement of Speechify’s core offerings. What you will do Design, develop, and implement new features aimed at improving the user experience Collaborate with cross-functional teams to deliver solutions that meet client needs Support the evolution of Speechify’s core product experiences through hands-on contribution

About the Role National Vision, Inc. is seeking a Production Supervisor for its Optical Manufacturing facility in Plano. This position covers the night shift and follows a 3-day schedule. Main Responsibilities Oversee nightly production operations to maintain quality standards and meet output goals. Lead and support a team of skilled manufacturing staff, setting clear expectations and providing guidance. Manage production schedules to ensure timely completion of orders. Monitor compliance with safety regulations and company policies. Identify and implement process improvements to boost efficiency and productivity. Train new employees and mentor existing team members to support their development. Work Environment This role is based in Plano and requires working night shifts on a 3-day-per-week schedule. The supervisor will play a key part in maintaining a positive and productive workplace.

Join our dynamic team at Mindlance as a Customer Support Specialist. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues promptly will be key to ensuring customer satisfaction.As a Customer Support Specialist, you will leverage your problem-solving skills to assist customers with their inquiries and provide solutions efficiently. We are looking for candidates who are passionate about customer service and eager to contribute to our team's success.

Raising Cane's Chicken Fingers seeks a Customer Relations Representative I in Plano. This role is the first point of contact for customers, handling questions, feedback, and concerns with attention and professionalism. Key responsibilities Respond to customer inquiries quickly and courteously Address and resolve customer issues or complaints Ensure each customer interaction is positive Role focus This position centers on creating a welcoming experience for every customer. The representative listens carefully, communicates clearly, and works to resolve concerns while upholding Raising Cane's standards of service.

As a Customer Relations Representative I at Raising Cane's, you will be the voice of our brand, providing exceptional service to our customers. You will handle inquiries, resolve issues, and ensure a positive experience for all who interact with our company. Your role is pivotal in maintaining the high standards of customer satisfaction that we pride ourselves on.

We are seeking a dedicated and enthusiastic Customer Service Representative (Level II) to join our team in Plano, Texas. In this role, you will be the first point of contact for our valued customers, providing exceptional service and assistance. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering timely and accurate information.The ideal candidate will have strong communication skills, a passion for helping others, and the ability to handle challenging situations with professionalism and poise.

As the Director of Customer Onboarding, you will play a pivotal role in enhancing customer experiences while working alongside the leadership team to surpass departmental and organizational objectives. You will be responsible for establishing a comprehensive strategic roadmap aimed at achieving excellence in customer onboarding, utilizing cutting-edge technologies to scale operations across the organization. Your primary focus will be on promoting customer adoption, reducing time-to-live, and elevating the quality of implementations, particularly through the use of AI to streamline and automate the onboarding process. This role entails recruiting and supervising Onboarding Managers, conducting performance evaluations, and tracking team goals.Key Responsibilities:Leadership and Team Management:Guide, mentor, and cultivate a high-performing Customer Onboarding team.Encourage a culture of excellence, teamwork, and ongoing improvement.Establish clear performance metrics and offer regular feedback and coaching to team members.AI & Process Optimization:Identify and implement AI and automation solutions to accelerate time-to-go-live and enhance onboarding efficiency.Utilize predictive modeling and AI insights to proactively address potential implementation risks and bottlenecks.Design and enforce best practices and methodologies, leveraging AI data to improve project delivery and customer satisfaction.Develop and uphold governance frameworks for AI tool application, ensuring compliance, data integrity, and ethical usage across all onboarding activities.Capacity Planning and Data-Driven Resource Management:Create and execute capacity planning processes to align team capabilities with current and future demand.Employ advanced analytics tools, including AI/ML-driven solutions, to oversee resource utilization, forecast project complexity, and optimize staffing levels for enhanced efficiency.Collaborate with various departments to anticipate and plan for upcoming projects and initiatives.Customer Project Delivery & Engagement:Ensure the successful execution of customer projects, guaranteeing timely and efficient delivery.Act as a trusted advisor to clients, comprehending their needs and ensuring Tipalti’s solutions align with their business goals.Serve as an escalation point for customer issues and project challenges.

Join our dynamic team as a Customer Service Representative at Domino's Pizza! Our Plano location is looking for enthusiastic individuals who are passionate about delivering exceptional customer service. In this role, you will be the face of our brand, assisting customers with their orders, addressing inquiries, and ensuring a delightful experience.This is a fantastic opportunity to grow your career in a fast-paced environment while enjoying the perks of working with a leading pizza company.

We are seeking a detail-oriented and organized Customer Data Quality Analyst to join our team in Plano, TX. This role is ideal for a recent college graduate or someone with a couple of years of experience who is eager to learn and possesses strong soft skills. The successful candidate will focus on ensuring the accuracy and quality of customer data, and will not be expected to perform any coding or technical work. Responsibilities include:• Conducting manual data corrections proactively and in response to problem tickets.• Identifying data quality trends that may indicate system defects.• Collaborating with IT resources for root-cause analysis of data discrepancies.• Tracking and resolving identified data quality issues.• Developing and maintaining procedural documentation.• Participating in user acceptance and regression testing.• Training new team members.• Engaging in additional Business Intelligence initiatives as necessary.Training will involve data entry tasks, gradually introducing new responsibilities as proficiency is gained.

Public Storage is hiring a Self Storage Customer Service Manager in Plano. This position leads a team responsible for daily operations and customer support at the facility. Role overview The manager oversees staff, coordinates schedules, and ensures smooth facility operations. Customer satisfaction is a top priority, from helping clients rent storage units to resolving questions or concerns. The manager sets the tone for service quality and supports team members in delivering helpful, friendly assistance. What you will do Supervise and guide the facility team Oversee day-to-day site operations Support customers with rentals and inquiries Promote a positive and efficient work environment Requirements Strong leadership and communication skills Motivation to deliver excellent customer service Comfort working in a busy setting

Domino's Pizza in Plano is looking for a Customer Service Representative / Pizza Maker. This position combines direct customer support with pizza making, offering variety in each shift. Team members interact with guests and prepare menu items according to Domino's standards. Key Responsibilities Welcome and assist customers in person or over the phone Take orders accurately and handle payment transactions Prepare pizzas and other menu items by following company recipes Keep the work area tidy and organized Collaborate with coworkers to deliver orders promptly What Helps in This Role Interest in working with both people and food Clear communication and good listening skills Ability to stay positive and effective during busy periods Attention to detail in customer service and food preparation