Technical Support Analyst

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Div…

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Join Sonsoft Inc. as a Pega Technical Analyst and take your career to the next level. As a key member of our team, you will leverage your expertise in Pega to drive the design and implementation of innovative solutions, enhancing the effectiveness of our operations. Your analytical skills will be critical in evaluating business needs and translating them into technical specifications.You will work closely with stakeholders to understand their requirements and ensure that our Pega solutions align with their objectives. If you are passionate about technology and eager to make a significant impact, we would love to hear from you!

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

Job Title: Application Support AnalystLocation: Plano, TXJob Type: Permanent Full TimeRole Overview:We are seeking a dedicated and skilled Application Support Analyst with a strong background in UNIX/Linux systems and SQL. The ideal candidate will be responsible for handling application support tickets, prioritizing issues based on impact, and analyzing alerts and incidents from monitoring tools. You will also collaborate with stakeholders to troubleshoot bugs and manage triaging calls effectively.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Join our dynamic team at Sonsoft Inc. as a PEGA Analyst where you will be at the forefront of innovative solutions and process improvements. This is an exciting opportunity for individuals eager to apply their analytical skills and technical knowledge in a collaborative environment.As a PEGA Analyst, you will be responsible for analyzing business requirements, designing solutions, and implementing PEGA applications to enhance operational efficiency and drive business success.

Join Valtech Solutions in Plano, TX as a Senior Data Analyst and take charge of pivotal data projects from inception to conclusion. You will tackle business challenges and ensure timely delivery of insights. This role requires a Master's degree in Applied Data Science, Computer Science, or a related field, along with a minimum of 2 years of relevant experience. Candidates should be open to travel and potential relocation, with national travel required up to 10% of the time. The annual salary for this position is $121,677. To submit your application, please email your resume to nam.recruitment@valtech.com and include reference #E20112601.

We are seeking a dedicated and detail-oriented Production Support Lead to join our dynamic team at Sonsoft Inc. In this role, you will be responsible for overseeing production support activities, ensuring seamless operations, and enhancing system performance. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and provide high-quality support to our end-users.

Join Berkshire Hathaway Homestate Companies, a leader in the Workers Compensation Division, as an IT Business Systems Analyst II. In this pivotal role, you will act as a vital link between our IT department and various business units, adeptly analyzing business requirements and transforming them into effective technical solutions. Your expertise will be key in managing and enhancing diverse business systems to streamline processes, boost productivity, and ensure that IT solutions resonate with the overarching goals of our organization.As a systems expert, you will leverage your skills to drive efficiency and optimize our workflows through strategic advice on both functional and non-functional testing, while providing support for requirements gathering alongside end users.Candidates must be legally authorized to work in the United States, without the need for current or future sponsorship for employment visa status.

Join the dynamic team at Sonsoft Inc. as a DataStage Analyst. In this full-time role, you will leverage your analytical skills to support data integration and management solutions. Collaborate with cross-functional teams to improve data workflows and enhance efficiency.

Join our dynamic team at Sonsoft Inc. as a Production Support Specialist, where you will play a vital role in ensuring the seamless operation of our production systems. Your responsibilities will include troubleshooting issues, monitoring system performance, and collaborating with cross-functional teams to enhance system efficiency. If you thrive in a fast-paced environment and are passionate about technology, we invite you to apply!

We are seeking a dedicated and detail-oriented Korean Bilingual Financial Analyst to join our dynamic finance team at JND Inc. As a Financial Analyst, you will play a crucial role in managing departmental budgets, forecasting, and analyzing financial data.Job Type: Regular Full-Time, HourlyKey Responsibilities: Overseeing budget management, conducting month-end and year-end closings, monitoring financial trends, and preparing detailed reports for leadership.

We are seeking a detail-oriented and organized Customer Data Quality Analyst to join our team in Plano, TX. This role is ideal for a recent college graduate or someone with a couple of years of experience who is eager to learn and possesses strong soft skills. The successful candidate will focus on ensuring the accuracy and quality of customer data, and will not be expected to perform any coding or technical work. Responsibilities include:• Conducting manual data corrections proactively and in response to problem tickets.• Identifying data quality trends that may indicate system defects.• Collaborating with IT resources for root-cause analysis of data discrepancies.• Tracking and resolving identified data quality issues.• Developing and maintaining procedural documentation.• Participating in user acceptance and regression testing.• Training new team members.• Engaging in additional Business Intelligence initiatives as necessary.Training will involve data entry tasks, gradually introducing new responsibilities as proficiency is gained.

Join our dynamic team as an Application and Deployment Support Specialist at Mindlance. In this role, you will be responsible for providing exceptional support for application deployment processes, ensuring seamless integration and functionality for our clients. You will play a critical role in troubleshooting and resolving deployment issues, collaborating closely with both technical and non-technical teams to ensure successful application launches.

Join Sonsoft Inc., a leading provider of innovative technology solutions, as a Production and Environmental Support Specialist. In this role, you will be integral to ensuring optimal production processes and environmental compliance. We are looking for motivated individuals who are eager to contribute to our dynamic team and help drive our mission forward.