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Experience Level
Experience
About the job
QIMA seeks a Business Development Representative to join the team in Mauritius. This position centers on identifying new business opportunities and connecting with potential clients.
Role overview
The Business Development Representative plays a key part in expanding QIMA's reach. The role involves working closely with sales and marketing teams to develop approaches that help grow the company's presence in the market.
What you will do
Research and identify prospects for new business opportunities
Initiate and build relationships with potential clients
Collaborate with sales and marketing to create strategies that support company growth
QIMA seeks a Business Development Representative to join the team in Mauritius. This position centers on identifying new business opportunities and connecting with potential clients. Role overview The Business Development Representative plays a key part in expanding QIMA's reach. The role involves working closely with sales and marketing teams to develop app…
The Senior Officer, Business Implementation at IQEQ works closely with teams across the organization to support key strategic projects. This position is based in Port Louis and focuses on improving how the company operates day to day. Role overview This role centers on coordinating business initiatives and guiding projects from planning through execution. The Senior Officer helps identify ways to streamline processes and supports the adoption of effective practices throughout IQEQ. Collaboration Regular interaction with colleagues from different departments is essential. The position requires building strong working relationships to ensure projects align with organizational goals and run smoothly. Impact By supporting project delivery and operational improvements, the Senior Officer contributes to the ongoing success and efficiency of IQEQ’s business operations.
Role Overview The Learning & Development Manager at IQEQ leads the creation and delivery of training programs for the Port Louis team. This role focuses on building workforce skills and supporting ongoing employee growth. Main Responsibilities Design and implement training initiatives to improve employee performance Work with different departments to identify learning needs Develop and update training materials and content Oversee the rollout of programs and monitor their effectiveness Use current educational technologies and methods to support learning Collaboration and Impact This position partners closely with teams across the company to ensure employees have the knowledge and tools needed for success. The Learning & Development Manager helps foster a culture where continuous learning is part of daily work life.
Join the INTESCIA Group, a leader in Business Intelligence across Europe!As a Customer Success Manager (H/F), your role will be pivotal in ensuring our clients derive maximum value from our innovative data solutions.About Us:INTESCIA is a significant player in the realms of data, digital transformation, and economic intelligence. We empower businesses by offering cutting-edge solutions designed to enhance their management processes, financial performance, and decision-making capabilities. Leveraging our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a powerful growth lever.Our Advantages:A rapidly expanding group renowned for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are fundamental.A passionate and dedicated team working in a stimulating and collaborative environment.Your Responsibilities:Maximize client adoption, value, and satisfaction:In a rapidly growing context, you will engage with clients post-onboarding and act as their strategic point of contact.Manage and grow an active client portfolio.Serve as the primary contact after onboarding.Oversee the implementation and support of high-stakes accounts.Conduct regular performance follow-ups for clients, focusing on:Solution adoption and usageAchievement of objectivesClient satisfaction (CSAT, feedback, etc.)Facilitate account value enhancement:Provide advanced training and support to clients.Conduct webinars and masterclasses covering best practices, product updates, and use cases.Identify opportunities for upgrades, extensions, and renewals.Detect churn risks and implement corrective action plans.Lead WIN BACK initiatives for former clients.Actively contribute to client retention and loyalty.Collaborate with internal teams:You will work within a multi-departmental organization:Account Managers / KAM (for strategic expansions and renewals)Support / Care (for incident management and technical requests)Onboarding (for new client initiation)In this capacity, you will:Collaborate across departments to ensure a seamless client experience.
Join INTESCIA GROUP, a leader in Business Intelligence across Europe!About Us:INTESCIA is a prominent player in the field of data, digital solutions, and economic intelligence. We empower businesses by delivering innovative solutions that enhance management, financial performance, and decision-making. With our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a significant growth lever.Our Advantages:A rapidly expanding group recognized for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are integral to our DNA.Dedicated and passionate teams working in a stimulating, collaborative environment.Your Mission:You will actively contribute to the company's commercial development by identifying new opportunities among professional prospects. Your role will be crucial in prospecting and building relationships with decision-makers while supporting the sales team in achieving their goals.Your Activities:Teleprospection:You will reach out to prospects and decision-makers from various companies, leveraging our qualified database in Salesforce. Your aim is to uncover new opportunities and establish long-lasting professional relationships.Management of Incoming Calls:You will serve as the primary point of contact for our prospects, providing a smooth and professional experience. You will address their inquiries and guide interactions to ensure efficient exchanges.Sales Agenda Management:You will organize and optimize appointments to ensure productive and well-prepared exchanges for the sales team.Database Maintenance:You will ensure the upkeep and quality of information in Salesforce, contributing to accurate business analyses and personalized prospecting.
Customer Care Specialist (H/F)CDIJoin INTESCIA GROUP, a leader in Business Intelligence in Europe!About Us:INTESCIA is a prominent player in data, digital solutions, and economic intelligence. We empower businesses by providing innovative solutions that enhance management, financial performance, and decision-making. With our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a true growth driver.Our Strengths:A rapidly growing group known for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are at our core.Passionate and committed teams working in a stimulating and collaborative environment.Your Responsibilities:Be a key player in the performance of the Support team and customer satisfaction.Collect, qualify, and prioritize customer and internal requests (email, phone, chat) using SalesForce and our internal tools.Handle and follow up on each request rigorously, adhering to our service commitments (SLA, deadlines, quality).Escalate to Customer Success, Onboarding, Product/Tech, or Sales teams as necessary.Support and Retain Our Clients:Assist clients with clarity, pedagogy, and care in resolving their issues.Encourage increased usage of our solution and identify early signs of churn.Spot opportunities for upselling and cross-selling additional services and options.Identify ambassador clients and contribute to the company’s outreach (reviews, testimonials…).Ensure Operational Excellence:Guarantee the quality and reliability of CRM data (tickets, statuses, types…).Monitor and analyze key performance indicators (QS, response times, resolution rates, CSAT…) to generate value for our clients and enhance internal visibility.Contribute to Continuous Improvement and Product Development:Report bugs and propose improvement suggestions: you are the voice of the customer and a true partner for the Product teams.
QIMA seeks a Business Development Representative to join the team in Mauritius. This position centers on identifying new business opportunities and connecting with potential clients. Role overview The Business Development Representative plays a key part in expanding QIMA's reach. The role involves working closely with sales and marketing teams to develop app…
The Senior Officer, Business Implementation at IQEQ works closely with teams across the organization to support key strategic projects. This position is based in Port Louis and focuses on improving how the company operates day to day. Role overview This role centers on coordinating business initiatives and guiding projects from planning through execution. The Senior Officer helps identify ways to streamline processes and supports the adoption of effective practices throughout IQEQ. Collaboration Regular interaction with colleagues from different departments is essential. The position requires building strong working relationships to ensure projects align with organizational goals and run smoothly. Impact By supporting project delivery and operational improvements, the Senior Officer contributes to the ongoing success and efficiency of IQEQ’s business operations.
Role Overview The Learning & Development Manager at IQEQ leads the creation and delivery of training programs for the Port Louis team. This role focuses on building workforce skills and supporting ongoing employee growth. Main Responsibilities Design and implement training initiatives to improve employee performance Work with different departments to identify learning needs Develop and update training materials and content Oversee the rollout of programs and monitor their effectiveness Use current educational technologies and methods to support learning Collaboration and Impact This position partners closely with teams across the company to ensure employees have the knowledge and tools needed for success. The Learning & Development Manager helps foster a culture where continuous learning is part of daily work life.
Join the INTESCIA Group, a leader in Business Intelligence across Europe!As a Customer Success Manager (H/F), your role will be pivotal in ensuring our clients derive maximum value from our innovative data solutions.About Us:INTESCIA is a significant player in the realms of data, digital transformation, and economic intelligence. We empower businesses by offering cutting-edge solutions designed to enhance their management processes, financial performance, and decision-making capabilities. Leveraging our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a powerful growth lever.Our Advantages:A rapidly expanding group renowned for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are fundamental.A passionate and dedicated team working in a stimulating and collaborative environment.Your Responsibilities:Maximize client adoption, value, and satisfaction:In a rapidly growing context, you will engage with clients post-onboarding and act as their strategic point of contact.Manage and grow an active client portfolio.Serve as the primary contact after onboarding.Oversee the implementation and support of high-stakes accounts.Conduct regular performance follow-ups for clients, focusing on:Solution adoption and usageAchievement of objectivesClient satisfaction (CSAT, feedback, etc.)Facilitate account value enhancement:Provide advanced training and support to clients.Conduct webinars and masterclasses covering best practices, product updates, and use cases.Identify opportunities for upgrades, extensions, and renewals.Detect churn risks and implement corrective action plans.Lead WIN BACK initiatives for former clients.Actively contribute to client retention and loyalty.Collaborate with internal teams:You will work within a multi-departmental organization:Account Managers / KAM (for strategic expansions and renewals)Support / Care (for incident management and technical requests)Onboarding (for new client initiation)In this capacity, you will:Collaborate across departments to ensure a seamless client experience.
Join INTESCIA GROUP, a leader in Business Intelligence across Europe!About Us:INTESCIA is a prominent player in the field of data, digital solutions, and economic intelligence. We empower businesses by delivering innovative solutions that enhance management, financial performance, and decision-making. With our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a significant growth lever.Our Advantages:A rapidly expanding group recognized for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are integral to our DNA.Dedicated and passionate teams working in a stimulating, collaborative environment.Your Mission:You will actively contribute to the company's commercial development by identifying new opportunities among professional prospects. Your role will be crucial in prospecting and building relationships with decision-makers while supporting the sales team in achieving their goals.Your Activities:Teleprospection:You will reach out to prospects and decision-makers from various companies, leveraging our qualified database in Salesforce. Your aim is to uncover new opportunities and establish long-lasting professional relationships.Management of Incoming Calls:You will serve as the primary point of contact for our prospects, providing a smooth and professional experience. You will address their inquiries and guide interactions to ensure efficient exchanges.Sales Agenda Management:You will organize and optimize appointments to ensure productive and well-prepared exchanges for the sales team.Database Maintenance:You will ensure the upkeep and quality of information in Salesforce, contributing to accurate business analyses and personalized prospecting.
Customer Care Specialist (H/F)CDIJoin INTESCIA GROUP, a leader in Business Intelligence in Europe!About Us:INTESCIA is a prominent player in data, digital solutions, and economic intelligence. We empower businesses by providing innovative solutions that enhance management, financial performance, and decision-making. With our expertise in business intelligence, strategic monitoring, and data analytics, we assist our clients in transforming information into a true growth driver.Our Strengths:A rapidly growing group known for its expertise and high-value solutions.An innovation-driven culture where creativity and continuous improvement are at our core.Passionate and committed teams working in a stimulating and collaborative environment.Your Responsibilities:Be a key player in the performance of the Support team and customer satisfaction.Collect, qualify, and prioritize customer and internal requests (email, phone, chat) using SalesForce and our internal tools.Handle and follow up on each request rigorously, adhering to our service commitments (SLA, deadlines, quality).Escalate to Customer Success, Onboarding, Product/Tech, or Sales teams as necessary.Support and Retain Our Clients:Assist clients with clarity, pedagogy, and care in resolving their issues.Encourage increased usage of our solution and identify early signs of churn.Spot opportunities for upselling and cross-selling additional services and options.Identify ambassador clients and contribute to the company’s outreach (reviews, testimonials…).Ensure Operational Excellence:Guarantee the quality and reliability of CRM data (tickets, statuses, types…).Monitor and analyze key performance indicators (QS, response times, resolution rates, CSAT…) to generate value for our clients and enhance internal visibility.Contribute to Continuous Improvement and Product Development:Report bugs and propose improvement suggestions: you are the voice of the customer and a true partner for the Product teams.
