German Customer Care Specialist

At Rohlik, we take immense pride in our Customer Care, which is a key reason we are regarded as a love brand. Our customers frequently commend our service on social media for being fast, human, and genuinely caring.As a Customer Care Specialist, you will be at the forefront of this experience. You will assist customers through phone, email, and chat, tackle …

Twisto, a member of the Param group, is a pioneering provider of financial services in Central and Eastern Europe. Our innovative application empowers users to manage their payments effortlessly, whether it's deferring a purchase, splitting expenses, sharing costs, paying bills, or shopping with virtual and physical cards. We bring transparency, convenience, and fair rates both domestically and abroad. As a rapidly growing and innovative company, we continuously expand our service offerings to simplify our customers' daily lives. Join us in our journey of growth! We are looking for a new team member for the position of Customer Care Specialist Learn more about us here!Your Challenges at Twisto:We communicate, write to our customers, and fulfill all their wishes (even the impossible ones). Whether it's a technical inquiry, an operational situation, tracking a payment, or connecting them with an e-shop, we are a compact and communicative team – young, friendly, and demanding. Customer satisfaction is not just our joy but our utmost priority .What Awaits You at Twisto?Respond to inquiries and assist in resolving customer issues – in writing and via phone;Do everything to ensure customer satisfaction ;Evaluate situations and find appropriate solutions; Communicate with colleagues across the Customer Care department;Help shape Twisto's image alongside the marketing team – as we are the only ones who communicate directly with customers!What We Offer You:Reduced working hours – we work only 7.5 hours a day ;Meal voucher allowance (129 CZK/day) – we provide money directly to your account monthly along with your salary ;⭐ Performance bonuses up to 4,000 CZK;Opportunity to use a discounted corporate mobile tariff and Twisto Premium ;30 days of vacation and 4 'whatever' days, do what you want ;Support for a healthy lifestyle – we provide a subsidized MultiSport card , healthcare, and daily refreshments (including great coffee or chai latte) and fruit .

Join JetBrains, a leading global software development company, renowned for creating the most powerful developer tools worldwide. Since our inception in 2000, we have dedicated ourselves to delivering exceptional products that are utilized by over 11 million developers and 88 Fortune Global 100 companies. At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team. We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

Emplifi delivers a unified customer engagement platform to over 20,000 brands worldwide. The company connects social media marketing, commerce, and customer care, underpinned by analytics and AI, to help clients grow and build lasting loyalty. The Global IT Operations team, based in Prague with colleagues in North America, manages business applications and end-user infrastructure for around 700 employees and contractors. This group ensures reliable technology support across the company’s nine global offices. Role overview The IT Operations Specialist works on-site in Prague, supporting daily IT operations for Emplifi staff. Flexibility is available, but the position is primarily office-based. This role centers on internal support, technical troubleshooting, and maintaining a high standard of service. Strong English skills and a service-oriented mindset are valued. Main responsibilities Monitor and maintain IT systems and services for nine offices worldwide. Respond to help desk escalations for MacOS and Windows users. Resolve technical issues within the office environment. Oversee company hardware and software, manage technical assets, and coordinate maintenance. Train employees on IT tools and systems. Create technical documentation and user manuals. Collaborate with vendors and suppliers as needed. Identify opportunities to improve and automate internal IT processes. Requirements Strong interest and knowledge in IT, including audio/video technologies. Experience communicating with clients, internally and externally. Familiarity with TCP/IP and network management is a plus. Proactive, customer-focused approach when working with both technical and non-technical teams.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

At Intellect Care, we believe that everyone deserves access to quality mental health support. Our counselling and psychotherapy services provide a collaborative environment designed to help individuals navigate personal, social, and psychological challenges. Through effective counselling techniques, clients gain tools to enhance their mental well-being, while psychotherapy focuses on identifying and overcoming detrimental thought patterns and behaviors. Our sessions typically last up to 60 minutes and cater to a variety of mental health needs.Why Choose Intellect?Join our dynamic network of Clinical Psychologists and Counsellors committed to making mental health care accessible and effective. At Intellect, you’ll become part of a supportive community dedicated to enriching lives and guiding clients through their personal journeys.Your Role:Deliver one-on-one telehealth or onsite mental health support to our diverse clientele.Handle a variety of clinical cases including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more.Collaborate with our internal clinical team to refine our platform and enhance client programs.

Safetica is a leading global provider of Intelligent Data Security solutions, specializing in preventing data leaks and managing insider risks in both on-premises and cloud environments. Our innovative technology seamlessly integrates into existing workflows, ensuring minimal disruption while safeguarding sensitive information. We are committed to educating employees on secure practices and maintaining regulatory compliance for organizations around the globe. With a client base spanning over 120 countries, we are on a significant trajectory of growth, particularly as we expand our presence in the United States, fueled by a clear vision to become a pivotal player in the field of Data Loss Prevention. Our expansion is supported by dedicated investors, who have contributed an additional 4 million USD to help scale our team in the U.S.This is a junior-level role perfectly suited for individuals with initial hands-on experience in renewals, upselling, sales administration, or Customer Success within a SaaS or subscription-based environment.As an integral member of the Sales team, the Renewal Account Specialist will concentrate on the renewal and retention of our valued customers, engaging with distribution and reseller partners. You will oversee subscription renewals from start to finish, serving as a strategic link between Sales Engineering, Customer Success, Distributors, and Partners. Your proactive approach will help mitigate churn, facilitate renewal negotiations, and uphold high standards of data accuracy and integrity across our internal systems.Why Choose Safetica?Safetica is an expanding global cybersecurity firm where processes are organized yet flexible. Renewals are not merely administrative tasks here; they play a crucial role in driving revenue, retention, and strengthening partner relationships.You will take charge of your agenda from day one, collaborating closely with Sales and Customer Success, and witnessing firsthand how your contributions lead to tangible business outcomes.We provide a hybrid work model, flexible hours, and a culture built on trust—free from micromanagement, with clear expectations and attainable targets.This position serves as a vital stepping stone for cultivating a rewarding long-term career in the SaaS industry, whether that’s in Channel Management, Customer Success, or Sales.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car enthusiasts.At Keyloop, we empower car dealers and manufacturers to embrace the digital revolution. Our innovative technology enhances the car selling experience for dealers and the buying and ownership journey for customers. Utilizing state-of-the-art technology, we integrate our clients’ systems, departments, and locations, providing an open technology platform that is shaping the automotive industry for the future. Our data-driven solutions help clients optimize efficiency, boost profitability, and deliver exceptional customer experiences. Are you ready to be part of this transformative journey? Role OverviewIn this pivotal role, you will deliver exceptional financial services that are essential for the success of our Business Service Centre. Reporting to the Contract & Billing Management Lead within the C&BM team, you will leverage your expertise to support our key accounts. You will coordinate comprehensive Contract and Billing processes in accordance with Keyloop's policies, ensuring our business partners and clients receive the highest level of operational support.

Join Our Team!We are in search of a detail-oriented and innovative Strategy and Operations Specialist to enhance our ride-hailing operations in the Czech Republic!This is a full-time, permanent position where you will have the opportunity to make a significant impact on our local operations.About Us:Bolt is one of the fastest-growing technology companies in Europe and Africa, with over 200 million customers across more than 50 countries. Our success is driven by our dedicated team.We are committed to fostering an inclusive environment that welcomes individuals from all backgrounds and identities. Our mission is to create cities for people, not cars, and we need your expertise to help us achieve this vision!About the Role:As a Strategy and Operations Specialist, you will play a crucial role in shaping our local operations. You’ll leverage data to generate insights and identify opportunities for development. If you're ready to take full ownership of your work and innovate within the marketplace, this is your chance!

Join the Exciting Journey at snuggs! At snuggs, we are on a remarkable growth trajectory, aiming to establish a dynamic team that will help us scale fivefold in the upcoming years.As a Creative & Marketing Specialist, your pivotal contribution will be key in propelling our expansion through the creation of impactful and creative content, from initial concepts to final execution. You will be responsible for crafting eye-catching ad campaigns, generating a high volume of static and video advertisements for platforms like Meta and TikTok, and refining our strategies based on performance analytics.If you are eager to transform innovative ideas into reality and embark on this adventure with us, this opportunity could be perfect for you!Application Process:As part of our recruitment, we would like to evaluate your ability to develop effective ad creatives for Meta that visually communicate product use cases.Please design 10 ad creatives for snuggs (Meta/TikTok style), incorporating at least 2-3 themes/angles across the creatives.Each ad should feature: A Hook (1–2 lines) Estimated time: ~2–3 hours Format: Canva / Figma / Google Slides / PDF / Google Doc We will assess ideas, hooks, angles & clarity Your submissions will be used solely for evaluation purposes and will not be published.Your Responsibilities:Create a high volume of static and video ads for Meta and TikTok, utilizing AI tools throughout the ideation, production, and refinement stages.Generate new ad concepts, hooks, and copy based on performance metrics and platform trends.Oversee, manage, and analyze ad performance within Meta and TikTok Business Managers; iterate strategies based on results.Coordinate influencer partnerships from initial briefing to delivery and performance evaluation.Source, manage, and optimize user-generated content for both paid and organic campaigns.Lead various partnership and marketing coordination initiatives across teams and external collaborators.Transform customer insights and data into creative strategies and scalable advertising concepts.Why You’re the Ideal Candidate:Innovative thinking with a strong creative flair that captures attention.Passionate about AI tools; continuously exploring and keeping abreast of new technologies.Proficient in delivering a substantial volume of ads rapidly without compromising quality.Resourceful, proactive, and driven by execution.Fluent in both Czech and English.What We Offer:Substantial discounts on our products An opportunity to join a mission-driven, innovative company during a period of rapid growth The chance to work on projects that significantly impact the company’s development Office refreshments Regular team-building activities and events!

Emplifi provides a unified customer engagement platform for over 20,000 brands worldwide, bringing together social media marketing, social commerce, and customer care. The company’s technology blends advanced analytics and AI to help brands improve satisfaction, increase sales, and foster loyalty. The marketing team at Emplifi runs creative campaigns that shape the company’s global presence and connect with both prospects and customers. Collaboration is central, with team members working across regions and departments to achieve results. Every role contributes directly to company growth, and the work remains varied as new challenges arise. Role overview The Customer Marketing Manager will focus on strengthening customer retention, encouraging account expansion, and building advocacy among Emplifi’s clients. This role develops programs to turn satisfied customers into long-term partners and active supporters. Key responsibilities include driving engagement, supporting cross-sell and upsell efforts, and collecting customer success stories to help fuel growth. By designing meaningful customer experiences, the Customer Marketing Manager helps ensure Emplifi delivers value beyond the platform and supports measurable business outcomes. Location This position is available in London, Munich, or Prague offices.

At Rohlik, we believe that technology is the heartbeat of modern shopping. Since our inception in 2014, we have emerged as a European leader in e-grocery, shaping the landscape in the Czech Republic, Hungary, Austria, and Germany. Our warehouses are not just storage spaces; they are technological marvels filled with robotics that enable us to deliver fresh food from local farmers at lightning speed.We are currently seeking a dedicated Automation Specialist to oversee our automated systems and ensure that our 'engine room' runs as smoothly as clockwork.Our warehouses are technologically advanced operations featuring robotics (AutoStore, conveyors, and more), allowing us to deliver the freshest groceries to our customers swiftly.Even the best technology requires a calm presence and technical acumen to manage automated systems and ensure their reliable and efficient operation.What Will Be Your Mission?As an Automation Specialist, you will have a direct impact on our ability to process thousands of orders daily. Your focus will include technologies such as AutoStore, BrightPick, conveyors, and other robotics.Responsible for the day-to-day oversight of automated systems and conveyors, ensuring performance targets are met.Conduct performance monitoring of systems, troubleshoot faults, and resolve issues.Collaborate with the Facility and Maintenance team to manage spare parts inventory and ensure supplier SLAs are adhered to.Contribute to the optimization of automation processes and continuous improvement initiatives.Support warehouse coordinators and technicians through training, documentation, and operational consultancy.What You Can't Do Without?We are looking for a technically skilled professional who is not afraid to take responsibility and make decisions on the spot.Excellent knowledge of automation and robotic systems.Technical education (knowledge of PLCs, low-voltage systems, IT/robotics is an advantage).Ownership is key: You take full responsibility for the assigned technology. If there's a mess, you clean it up—whether through processes or hands-on when necessary. You set the standards.A bridge between worlds: You stand at the intersection of technology and operations, ensuring smooth collaboration.

JetBrains s.r.o. seeks an Email Marketing Specialist to shape and deliver campaigns that connect with users and encourage product adoption. This position blends creative planning with hands-on execution and detailed analysis. Locations Belgrade, Serbia Berlin, Germany Limassol, Cyprus Madrid, Spain Munich, Germany Prague, Czech Republic Remote, Germany Warsaw, Poland Yerevan, Armenia What you will do Develop and run email marketing campaigns aimed at engaging JetBrains users Collaborate with product and marketing teams to help achieve adoption targets Use both creative and analytical skills to improve campaign outcomes

p3-parks seeks a Group HR Specialist based in Prague. This role supports the development of HR strategies and provides assistance to employees across the organization. Role overview The Group HR Specialist works to maintain a positive workplace culture. By supporting colleagues and HR initiatives, this position helps strengthen organizational effectiveness. Key responsibilities Assist in shaping and implementing HR strategies Support employees across different teams and departments Promote and help sustain a positive work environment Location This position is based in Prague, Czechia.

Join our dynamic team as an IT Operations Management and CMDB Specialist in the heart of Prague. You will play a pivotal role in optimizing our IT operations, ensuring seamless management of our Configuration Management Database (CMDB) and supporting our business processes.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers to revolutionize the automotive industry.At Keyloop, we empower car dealers and manufacturers to embrace digital transformation. Our innovative solutions enhance the car selling process for dealers while improving the buying and ownership experience for customers. Utilizing state-of-the-art technology, we integrate our clients’ systems, departments, and locations on an open platform that is shaping the future of the industry. By leveraging data, we help our clients enhance efficiency, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role Overview The role of Senior Contracts & Billing Specialist is crucial for delivering exceptional financial services within our Business Service Centre. Reporting to the Contracts & Billing Team Lead, you will serve as the Subject Matter Expert (SME) and primary resource for the Contracts team. You will oversee the entire contract and billing processes.

Join snuggs on an exhilarating journey! We are rapidly expanding and developing a robust marketing engine to propel our next phase of growth, with a focus on performance at its core.As a Performance Marketing Specialist, you will play a vital role in supporting and optimizing campaigns across various paid channels. You will engage directly in setup, testing, and reporting while closely collaborating with creators, partners, and internal teams to generate measurable results and leverage data for growth opportunities.This position is perfect for an individual at the early stages of their marketing career who is eager to accelerate their development by concentrating on paid acquisition and measurable outcomes.

About WPP MediaWPP serves as a trusted growth partner for the world’s most prominent brands. With outstanding talent, reliable data and intelligence, and exceptional partnerships – all unified under our innovative marketing platform, WPP Open – we guide clients through change, seize opportunities, and achieve transformative growth.WPP Media, our AI-driven media operating unit, integrates media, data, and partnerships to deliver creative personalization at scale. Through WPP Open and powered by Open Intelligence, our clients gain clear insights into the effectiveness of their media investments.For more information, visit wppmedia.com.We are looking for a new addition to our programmatic team!Whether you are starting your career in programmatic or have some experience under your belt, if you are detail-oriented and passionate about online advertising, we want to hear from you! Join our team of friendly professionals who work tirelessly for leading global brands while supporting each other. We welcome both experienced candidates and motivated juniors eager to grow. Sounds like a plan? Let us know about yourself!What you will do with us:The digital landscape is increasingly centered around programmatic advertising, which now encompasses purchasing television, outdoor, and even audio ads. Your primary playground will be within advertising systems, where you will orchestrate campaigns. With your expertise and meticulous management, everything will run smoothly. Specifically, your responsibilities will include:Setting up and managing online campaigns.Regularly preparing reports and evaluating campaign performance.Collaborating closely with the rest of the team.Becoming a future expert: We will guide you through the programmatic world from A to Z. No need to worry; we will teach you everything, and gradually, you will become an expert who knows campaigns inside out.

Join Keyloop, a pioneer in connecting dealers, manufacturers, technology providers, and car buyers.We enable car dealerships and manufacturers to fully harness the potential of digital transformation. Our innovative technology enhances the car selling process for our clients while improving the car buying and ownership experience for their customers. By utilizing state-of-the-art technology, we integrate our clients’ systems, departments, and locations into a cohesive platform. This open technology framework is not only shaping the future of the automotive industry but also empowering our clients to operate more efficiently, boost profitability, and deliver exceptional experiences to their customers.Are you ready to be a part of this transformation?