Customer Success Manager at Keyloop | Prague

Join Keyloop, the innovative force connecting dealers, manufacturers, technology suppliers, and car buyers.As a leader in digital transformation, we empower car dealers and manufacturers by developing cutting-edge technology that enhances the car selling process for our customers and elevates the car buying and ownership experience. Our advanced technology i…

Join Keyloop as a Product Manager in the vibrant city of Prague. In this dynamic role, you will be responsible for driving product vision and strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of our users while aligning with business objectives. This is an exciting opportunity to make a significant impact in a fast-paced environment.

About Keboola Keboola has successfully raised $32M, marking Central Europe’s largest Series A funding in 2023, with a mission to revolutionize the way organizations interact with data. Our innovative platform empowers clients to achieve results tenfold, and as we expand globally, we are on the lookout for a dynamic Customer Success Manager who excels at the confluence of technology, data, and positive human impact. Our goal is straightforward: to enable every organization to leverage data efficiently. We are a diverse team of pioneers who believe that collaboration, trust, and a willingness to experiment are key drivers of success. The Role We are in search of a proactive and strategic Enterprise Customer Success Manager dedicated to helping our enterprise clients realize measurable success with Keboola. This position transcends traditional account management; it focuses on driving transformative change through data. You will be instrumental in guiding clients towards success, identifying growth opportunities, and ensuring that every user perceives genuine, tangible value from Keboola. In this role, you will collaborate closely with technical, sales, and product teams to synchronize client objectives with the full capabilities of our platform.

Role overview The Tier 1 Support Analyst - Accounts role at Keyloop centers on assisting clients with account-related questions and technical issues. As the first point of contact, this position helps users solve problems and ensures their experience with Keyloop products runs smoothly. What you will do Troubleshoot account problems and technical challenges for clients Guide users through solutions and respond to their questions Work to deliver a positive customer experience with Keyloop services Contribute to ongoing improvements in support processes Location This role is based in Prague, Czech Republic.

Join Keyloop, a pioneer in connecting dealers, manufacturers, technology providers, and car buyers.We enable car dealerships and manufacturers to fully harness the potential of digital transformation. Our innovative technology enhances the car selling process for our clients while improving the car buying and ownership experience for their customers. By utilizing state-of-the-art technology, we integrate our clients’ systems, departments, and locations into a cohesive platform. This open technology framework is not only shaping the future of the automotive industry but also empowering our clients to operate more efficiently, boost profitability, and deliver exceptional experiences to their customers.Are you ready to be a part of this transformation?

Join Keyloop, where we connect dealers, manufacturers, tech providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation through our innovative technology, enhancing the car-selling experience for our clients and improving the car-buying and ownership experience for their customers. Our cutting-edge technology integrates systems, departments, and locations for our clients, offering an open platform that is shaping the future of the industry. We leverage data to help our clients enhance efficiency, boost profitability, and provide exceptional customer experiences. Are you ready to be a part of this exciting journey? As a Digital Learning Content Developer, you will play a crucial role in the creation and development of digital learning materials. Collaborating within a dynamic team, you will also be expected to take initiative and work independently through all phases of the design process. This includes needs analysis, storyboarding, user interface design, user experience design, content creation, graphic design, project coordination, and the implementation of delivery technologies, all while adhering to Keyloop’s quality and standards policies.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation by developing innovative technology that enhances car sales and ownership experiences. Utilizing advanced technology, we integrate our clients' systems, departments, and locations. Our open technology platform is shaping the future of the automotive industry, enabling clients to operate more efficiently, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role OverviewAs an Implementation Consultant, you will serve as a key resource for both Keyloop and its customers in the designated region. Your responsibilities will include developing and maintaining expertise in delivery requirements for various products, including Dealer Management Systems (DMS), Manufacturer Systems (MS), Country Specifics (CS), and Keyloop's partner applications. You will collaborate with Project Managers and Leads to ensure project activities are executed to meet quality standards and timelines outlined in contractual agreements.You will engage with customers both remotely and on-site, working alongside other Keyloop teams to ensure thorough discovery, documentation, configuration, training, and post-implementation support in accordance with Keyloop's Surestart deployment methodology.Additionally, you will participate in product reviews to facilitate ongoing skills development and maintain knowledge management resources to meet current and anticipated business needs and outcomes.

About Keyloop Keyloop connects car dealers, manufacturers, technology partners, and consumers. The company helps automotive businesses adapt to digital change with technology that improves the process of selling, buying, and owning vehicles. What We Do Keyloop’s platform links client systems and departments, giving automotive businesses a foundation for future growth. By using data, clients can work more efficiently, improve profitability, and create better experiences for their customers.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers to revolutionize the automotive industry.At Keyloop, we empower car dealers and manufacturers to embrace digital transformation. Our innovative solutions enhance the car selling process for dealers while improving the buying and ownership experience for customers. Utilizing state-of-the-art technology, we integrate our clients’ systems, departments, and locations on an open platform that is shaping the future of the industry. By leveraging data, we help our clients enhance efficiency, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role Overview The role of Senior Contracts & Billing Specialist is crucial for delivering exceptional financial services within our Business Service Centre. Reporting to the Contracts & Billing Team Lead, you will serve as the Subject Matter Expert (SME) and primary resource for the Contracts team. You will oversee the entire contract and billing processes.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us. We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

At Groupon, we are a dynamic marketplace where customers uncover exciting experiences and services daily, while local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, we take pride in being one of the select platforms dedicated to empowering local businesses based on performance.Groupon is on an ambitious journey to revolutionize our business through an unwavering focus on results. Despite having thousands of employees across multiple continents, we cultivate a culture that fosters innovation, rewards calculated risks, and celebrates achievements. Here, your impact can be felt immediately due to our scale and the pace of our transformation. We are the "best of both worlds"—large enough to possess substantial resources and scale, yet small enough for individuals to enjoy an impressive degree of autonomy and effect meaningful change.If you are enthusiastic about CRM, customer engagement, lifecycle marketing, and leveraging data-driven insights to drive growth, we invite you to join our expanding team. Help us develop impactful, results-oriented CRM strategies that strengthen customer relationships and enhance monetization across a global market.

As a Client Success Manager at Adyen, you will play a pivotal role in ensuring our clients achieve their desired outcomes and derive maximum value from our cutting-edge payment solutions. You will act as a trusted advisor, guiding clients through their journey with us, and working closely with cross-functional teams to deliver exceptional service.Your responsibilities will include establishing strong relationships with clients, identifying opportunities for growth, and proactively addressing any challenges they may face. You will leverage your expertise to provide insightful recommendations and support clients in optimizing their payment processes.

Join Keyloop, a leader in automotive technology, where we connect dealers, manufacturers, tech providers, and car buyers.At Keyloop, we empower automotive businesses to harness digital transformation through innovative solutions that enhance the car buying and ownership experience. Our advanced technology connects systems, departments, and locations, creating an open platform that drives the industry's future. As a Tier 1 Autoline Aftersales Support Analyst, you will play a vital role in delivering exceptional support services, crucial for achieving Keyloop's growth and profitability goals. You will be responsible for troubleshooting, diagnosing, and resolving issues while ensuring timely escalation when necessary. To thrive in this role, you must possess outstanding verbal and written communication skills, enabling you to engage efficiently with a global team, including customers, peers, and managers. Your resourcefulness, organizational abilities, and analytical skills will contribute to our mission of providing service excellence.

Safetica is a leading global provider of Intelligent Data Security solutions, specializing in preventing data leaks and managing insider risks in both on-premises and cloud environments. Our innovative technology seamlessly integrates into existing workflows, ensuring minimal disruption while safeguarding sensitive information. We are committed to educating employees on secure practices and maintaining regulatory compliance for organizations around the globe. With a client base spanning over 120 countries, we are on a significant trajectory of growth, particularly as we expand our presence in the United States, fueled by a clear vision to become a pivotal player in the field of Data Loss Prevention. Our expansion is supported by dedicated investors, who have contributed an additional 4 million USD to help scale our team in the U.S.This is a junior-level role perfectly suited for individuals with initial hands-on experience in renewals, upselling, sales administration, or Customer Success within a SaaS or subscription-based environment.As an integral member of the Sales team, the Renewal Account Specialist will concentrate on the renewal and retention of our valued customers, engaging with distribution and reseller partners. You will oversee subscription renewals from start to finish, serving as a strategic link between Sales Engineering, Customer Success, Distributors, and Partners. Your proactive approach will help mitigate churn, facilitate renewal negotiations, and uphold high standards of data accuracy and integrity across our internal systems.Why Choose Safetica?Safetica is an expanding global cybersecurity firm where processes are organized yet flexible. Renewals are not merely administrative tasks here; they play a crucial role in driving revenue, retention, and strengthening partner relationships.You will take charge of your agenda from day one, collaborating closely with Sales and Customer Success, and witnessing firsthand how your contributions lead to tangible business outcomes.We provide a hybrid work model, flexible hours, and a culture built on trust—free from micromanagement, with clear expectations and attainable targets.This position serves as a vital stepping stone for cultivating a rewarding long-term career in the SaaS industry, whether that’s in Channel Management, Customer Success, or Sales.

Join our dynamic team at YIT Group as a Project Manager in the vibrant city of Prague. In this pivotal role, you will be responsible for overseeing and managing various construction projects from inception to completion. Your leadership will ensure that projects are delivered on time, within budget, and to the highest quality standards. Collaborate with multidisciplinary teams and stakeholders to drive project success while adhering to safety regulations and environmental policies.We are looking for a candidate who is passionate about project management and thrives in a fast-paced environment. If you are ready to take on new challenges and make a significant impact, we want to hear from you!

Join our dynamic team at YIT Group as a Site Manager, where you will oversee construction projects and ensure they are completed on time and within budget. Your expertise in project management and leadership will be crucial as you coordinate with various stakeholders, manage site operations, and enforce safety regulations.