German-Speaking Implementation Consultant - Aftersales

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation by developing innovative technology that enhances car sales and ownership experiences. Utilizing advanced technology, we integrate our clients' systems, departments, and locations. Our o…

Wrike stands as the premier work management platform, empowering teams and organizations to collaborate, innovate, and excel daily. By centralizing all work and communication, Wrike simplifies processes, boosts productivity, and enables individuals to concentrate on their most meaningful tasks. Our Vision: A world where every individual can dedicate their energy to their most impactful work collectively. About the Role:As a Senior Lead Solutions Consultant at Wrike, you will play a pivotal role as a strategic partner to the sales team, overseeing the technical aspects of the sales cycle. Collaborating with Account Executives on high-stakes opportunities, you will lead the discovery phase, design tailored solutions, and conduct value-driven demonstrations to facilitate customer assessments of Wrike's offerings. This role demands a blend of robust technical acumen, business insight, and customer-centricity. You will serve as a trusted advisor to both prospects and internal stakeholders, influence our product development by incorporating customer feedback, and drive strategic initiatives across Sales, Product, Marketing, and Partnerships.Your Impact:Facilitate technical discovery sessions, translating business requirements into impactful Wrike solutions.Create and present customized demonstrations, showcasing use cases involving integrations with ERP, DAM, financial systems, BI tools, and other platforms.Oversee proof-of-concept evaluations and technical assessments to ensure successful sales outcomes.Deliver persuasive, value-centric presentations tailored to stakeholders at every level, including C-suite executives.Collaborate with Account Executives on strategic account planning and expansion initiatives.Act as a subject matter expert and trusted advisor for both customers and internal teams.Champion Wrike's value proposition and market positioning internally and externally.Mentor junior team members and contribute to internal training initiatives.Engage with cross-functional teams including Product, Marketing, and Partners.Stay informed on market trends, competitor activities, and Wrike's product developments.Provide support to customers in the DACH region, utilizing strong cultural understanding and native-level German proficiency.Your Qualifications:Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.8+ years of experience in pre-sales, solutions consulting, or a related field.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

As a Customer Interactive Solutions Engineer (L2) specializing in German support, you will play a vital role in delivering exceptional second-line technical assistance to our clients. Your expertise will be instrumental in proactively diagnosing and resolving technical incidents and challenges. Through effective incident management, you will ensure a swift restoration of services, maintaining high standards of client satisfaction.Key Responsibilities:Deliver remote technical support to clients, ensuring timely and effective solutions.Investigate and identify the root causes of incidents to prevent recurrence.Oversee the resolution of incidents and service requests, ensuring thorough documentation.Engage in performance evaluations, pinpointing areas for improvement and providing actionable recommendations.Manage high-impact incidents through a structured problem management process, reviewing recurring issues to enhance service quality.

About the Role Quadient is looking for a Sales Development Representative to help grow our business in Prague. This role focuses on connecting with potential customers, learning about their needs, and introducing them to our solutions. What You Will Do Engage with prospective clients by phone, email, and other channels Identify customer needs and match them to Quadient’s offerings Support the sales team by qualifying leads and setting up meetings What We’re Looking For Fluency in both German and English Interest in sales and building customer relationships Team player who enjoys working with others This position is based in Prague.

The Unified Communications (Voice) Engineer (L2) is a pivotal role within our organization, responsible for delivering exceptional second-line technical support to our clients. By proactively identifying and resolving technical incidents, you will ensure seamless communication services. This role involves managing incidents of medium complexity and working diligently to restore service effectively.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Oversee the resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and offering constructive suggestions.Review high-impact incidents and navigate them through the problem management process.

Join Keyloop, a leader in automotive technology, where we connect dealers, manufacturers, tech providers, and car buyers.At Keyloop, we empower automotive businesses to harness digital transformation through innovative solutions that enhance the car buying and ownership experience. Our advanced technology connects systems, departments, and locations, creating an open platform that drives the industry's future. As a Tier 1 Autoline Aftersales Support Analyst, you will play a vital role in delivering exceptional support services, crucial for achieving Keyloop's growth and profitability goals. You will be responsible for troubleshooting, diagnosing, and resolving issues while ensuring timely escalation when necessary. To thrive in this role, you must possess outstanding verbal and written communication skills, enabling you to engage efficiently with a global team, including customers, peers, and managers. Your resourcefulness, organizational abilities, and analytical skills will contribute to our mission of providing service excellence.

D-ploy is a leading provider of IT and Engineering Solutions, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We are committed to delivering exceptional services and innovative solutions to industry-leading clients. Through fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity, significantly contributing to their organizational success and value.We seek engaging, adaptable, and solution-focused individuals eager to join a dynamically growing international organization. Our focus lies in creating value where IT matters most — come and be a part of our journey!Our goal is to drive innovation by supporting priority teams in developing truly customer-centric products and services. We are adopting a comprehensive approach that integrates design thinking, agile, and lean methodologies into product development. We are currently seeking an Innovation Specialist to assist in our key projects by designing innovative tools, training, and experiences.This position is initially for a one-year term with a possibility of extension, with full-time employment as the only form of engagement.

At Rohlik, we take immense pride in our Customer Care, which is a key reason we are regarded as a love brand. Our customers frequently commend our service on social media for being fast, human, and genuinely caring.As a Customer Care Specialist, you will be at the forefront of this experience. You will assist customers through phone, email, and chat, tackle complex issues that our AI cannot resolve, and ensure that every interaction leaves the customer feeling valued and supported.Why this role is excitingYou will represent a brand celebrated for its exceptional customer service and help establish the standard every day.You will engage with real people and real situations, focusing on problem-solving rather than following scripts.You will handle both inbound and outbound communications, not just responses.You will join a team that supports one another and takes pride in delivering excellent service.Hybrid setup: After onboarding (typically 1–2 months), you will have the opportunity to work from home — often 3–4 days per week, depending on shift coverage and operational needs.What you’ll doAssist customers via email, phone, and chat (both inbound and outbound).Resolve requests such as delivery time/address changes, item modifications, or updates to contact information.Provide support when issues arise — such as late orders, delivery concerns, or complaints.Coordinate with couriers to ensure successful and timely deliveries.Collaborate closely with other teams (Logistics, Procurement, etc.) to promptly address problems.Deliver accurate information regarding products and services.Gather customer feedback and communicate it to enhance our service.Utilize your authority to compensate complaints with credits within defined limits.Foster a positive team atmosphere, as Customer Care is a collaborative effort.What we’re looking forProven experience in customer service or customer-facing roles.Fluency in German is essential (advanced level) — both written and spoken.Proficient in English (minimum B2 level).

D-ploy is a leading provider of IT and Engineering Solutions, strategically positioned across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative and high-quality services has earned us the trust of numerous industry-leading clients.We focus on fostering relationships and building trusted partnerships within the IT community to enhance our customers' IT productivity, driving their organizational success and value.We invite dynamic, flexible, and solution-driven individuals to join our rapidly growing international organization. We are dedicated to creating value where IT matters; become a part of our journey!Currently, we are seeking two Purchase Order Administrative Specialists to join our team in Prague. This position offers an exciting opportunity to work within the pharmaceutical industry, gaining exposure to the latest technologies in an international setting.

Transform the Future of Financial Services with CapcoAt Capco, we are at the forefront of management consulting and software development, collaborating with premier banks and insurance firms across Western Europe. Our dynamic and innovative environment fosters a culture where professionals can significantly impact the realm of financial technology.Curious about our culture and people? Discover more at: Capco Careers Slovakia

Join Veeam, the leading global provider of data resilience solutions, where we empower businesses to manage their data effectively at any time and place. With our robust offerings in data backup, recovery, portability, security, and intelligence, we safeguard over 550,000 customers globally. Become a part of our journey as we innovate and influence the future of data resilience. Together, we can make a significant impact for some of the world's top brands.About The Role:As a Sales Development Representative, you will be instrumental in driving new business opportunities through strategic outreach and lead generation in your assigned region. You will leverage both internal and external resources to identify prospects, assist with product details and quotations, and support our commercial success. Close collaboration with your teammates, involvement in pivotal sales events, and meticulous record-keeping in CRM systems are essential components of your role.Key Responsibilities:Initiate phone and email outreach to uncover new business opportunities in your designated territory.Utilize various tools to generate leads and identify unexploited markets.Assist qualified prospects with follow-up communication, product information, and quotations.Achieve monthly key performance indicators for commercial opportunities, as tracked via Salesforce reports.Engage in call-out days, events, and customer meetings alongside the sales team.Maintain precise lead data and activity logs in CRM systems.Contribute to the training and onboarding of new sales associates.Qualifications:Fluency in both German and English to facilitate effective communication.Exceptional organizational skills with the ability to multitask and prioritize effectively.Detail-oriented approach to maintaining accurate records.Proficient in Microsoft Office tools to enhance daily operations.Familiarity with the virtualization industry is advantageous.Bachelor's degree or an equivalent combination of education and experience is required.Team player with a positive attitude, thriving in a dynamic work environment.Preferred Skills:Experience with Salesforce is a plus.

Role Overview Veeam Software is hiring a Sales Development Representative in Prague, Czechia. This position focuses on engaging with potential clients in German and supporting the growth of Veeam's backup solutions business. What You Will Do Connect with prospective customers using German, identifying their needs and introducing Veeam's offerings Support the sales team by qualifying leads and setting up meetings Help drive adoption of Veeam's technology in the market Who We’re Looking For Fluency in German Interest in technology and sales Strong communication skills This role is based in Prague and offers the chance to contribute to a recognized provider of backup solutions.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

Wrike is a leading work management platform designed for teams and organizations that prioritize collaboration, creativity, and success. Our platform simplifies workflow, boosts productivity, and empowers individuals to focus on their most meaningful tasks. Our Vision: A world where everyone can concentrate on their most impactful work, together. Are You Ready to Join the Wrike Team?We are seeking an enthusiastic, inquisitive, and growth-oriented Inside Sales Representative with a strong command of German to join our Commercial Sales team at Wrike. In this pivotal role, you'll foster meaningful relationships with potential and existing customers, identify new business opportunities, and drive the adoption of the Wrike platform. If you excel in a dynamic environment, enjoy solving complex problems, and thrive in collaboration with a vibrant team, we want to hear from you!This position is aligned with our Prague office strategy and follows a 3-day in-office work schedule. Working together in person fosters rapid learning, enhanced collaboration, and a synchronized rhythm that accelerates both personal and team development.Team Dynamics:The Inside Sales Representative will be responsible for cultivating business within a defined set of accounts in the commercial segments. You will collaborate closely with Account Managers to achieve specific booking targets. The ISR will engage in all aspects of sales activity, primarily outbound, while identifying customer pain points and challenges to offer optimal solutions.Your Impact:Proactively engage with all assigned existing customers and new prospects (hunting) to generate pipeline and incremental business.Develop a deep understanding of customer/prospect needs and identify opportunities for expanding Wrike's presence within existing accounts.Research industry trends, competitors, and workflows to tailor outreach and add genuine value.Identify new contacts and decision-makers within accounts through strategic networking and research.Personalize outreach via email, phone, and LinkedIn to demonstrate how Wrike can address their challenges.Qualify opportunities and connect interested prospects with the appropriate Account Executive and other relevant functions within the organization.Utilize outbound and AI tools (e.g., Lusha, Sales Navigator, SalesLoft, Regie) to create a targeted list of potential prospects for outreach.

Join our esteemed client's team as a Customer Service Advisor, specializing in the German language. This role invites dedicated professionals who thrive in providing exceptional customer service.As a Customer Service Advisor, you will manage customer inquiries through various channels including phone, email, and chat, ensuring prompt and effective solutions. Your responsibilities include documenting case resolutions, maintaining case lifecycles, and escalating priority matters when necessary.The ideal candidate will demonstrate outstanding communication skills, both independently and within a team environment, and will work diligently to achieve quality and performance benchmarks. A strong commitment to delivering customer satisfaction and adherence to project-specific Key Result Areas (KRAs) will be essential for your success in this role.Additional duties include participating in ongoing training sessions and undertaking ad hoc tasks aimed at enhancing client service and improving KPIs.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, encompassing Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering innovative and high-quality services to a diverse range of industry-leading clients. By cultivating relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity and significantly contribute to their organizational success.We are eager to connect with engaging, adaptable, and solution-oriented individuals who wish to join our rapidly growing international organization. If you are passionate about creating value in the IT space, we invite you to be part of our team!We are currently seeking a dedicated Service Desk Agent L1 to join our Prague team in a night shift capacity. This position is fully remote within the EU.

D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!Key Responsibilities: Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools. Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool. Ensure compliance with established processes and knowledge documentation. Manage ticket backlog efficiently. Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents. Collaborate closely with onsite IT technicians to ensure seamless support.

The Security Engineer (L2) role involves delivering exceptional second-line technical support to our clients, with a strong focus on proactively identifying and resolving technical incidents and issues. By engaging in preventative service incident activities, you will ensure that services are restored promptly and efficiently. This position is responsible for managing incidents of medium complexity, contributing to a seamless support experience for our clients.Key Responsibilities:Deliver remote technical support to clients.Diagnose and identify root causes of incidents.Guarantee timely resolution of incidents and service requests.Engage in performance reviews, pinpointing causes of performance issues and recommending enhancements.Analyze recurring or high-impact incidents and navigate them through the problem management process.