Program Manager, Supportability at Outreach | Prague

Role overview The Program Manager, Supportability at Outreach in Prague works to enhance the support experience for customers. The main focus is on making Outreach products more reliable and ensuring they align with customer needs. This role involves both process improvement and collaboration with various teams. Key responsibilities Lead initiatives that sim…

Join Outreach as a Senior Back-end Software Engineer in Prague, where you'll tackle complex technical challenges and create scalable solutions using Golang. Collaborate within a dynamic team to enhance our Email + Calendar Services, handling millions of emails daily to transform communication into actionable insights. Your role will include clarifying requirements with product managers, contributing innovative ideas, and implementing them in a microservices architecture. Experience with Ruby on Rails and TypeScript is a plus, as we also maintain legacy code and diverse data stores (MySQL, PostgreSQL, NoSQL). If you're passionate about coding and eager to make an impact, we want to hear from you!

About OutreachFounded in 2014, Outreach is the premier AI Revenue Workflow Platform designed to empower sales leaders with unparalleled account visibility, insightful performance analytics, and enhanced forecasting accuracy across all Go-To-Market teams. Our innovative use of agentic AI facilitates hundreds of sales use cases, transforming everything from new client acquisition to renewals and expansions. By automating workflows, Outreach allows sales professionals to dedicate their time to strategic discussions and actions. Global giants like SAP, Siemens, Snowflake, ZoomInfo, and Verizon trust Outreach to optimize their revenue teams. Discover more at www.outreach.io.About the TeamOur DevTooling team serves as a vital internal-facing platform unit dedicated to enhancing the capabilities of our entire engineering organization. We strive to foster better, faster, and safer software engineering by developing essential tools, services, processes, and documentation. Our broad and dynamic mandate encompasses a variety of evolving topics, as we proactively anticipate the needs of our engineering teams and build the necessary infrastructure, systems, and training to ensure their success. Key Focus Areas:▪Development Environment Tools▪CI/CD Frameworks and Libraries▪Automation of Development Machine Setup and Configuration▪Establishing and Monitoring Operational Excellence Standards▪Knowledge of GraphQL and Federated Architecture is a Plus With our expansive charter, the potential for organizational influence is limitless. We encourage innovation and experimentation to continuously improve our efficiency.The RoleWe are seeking a talented and experienced Senior Software Engineer to join our back-end team. You will play a crucial role in delivering top-notch services and experiences to your fellow engineers across various feature teams. Your contributions will significantly impact our engineering platform, enhancing productivity and collaboration across the organization.

About OutreachFounded in 2014, Outreach stands as the premier AI Revenue Workflow Platform designed to empower sales leaders with comprehensive account visibility, insightful performance metrics, and enhanced forecasting accuracy across all go-to-market teams. Our innovative agentic AI drives automation for numerous sales activities, from prospecting new clients to managing renewals and expansions, allowing sales professionals to engage in more strategic dialogues. Renowned global enterprises such as SAP, Siemens, Snowflake, ZoomInfo, and Verizon trust Outreach to elevate their revenue operations. Discover more at www.outreach.io.About the TeamJoin us at a pivotal moment as we scale a highly sophisticated, high-throughput platform that supports millions of seller actions daily while rapidly enhancing our agentic AI capabilities, real-time intelligence framework, and essential platform services.The Core Platform team is responsible for the foundational systems that underpin all operations at Outreach, including the data platform, event and workflow engines, identity and access management, API and integration architecture, real-time processing infrastructure, and developer platform. We drive product velocity across the organization while ensuring enterprise-grade reliability, security, scalability, and extensibility.The RoleAs a Principal Product Manager on the Core Platform team, you will be instrumental in shaping and executing a multi-year strategy and roadmap for vital shared platform capabilities, particularly focusing on real-time data and event processing, extensibility, and the developer platform.Collaboration will be key as you work closely with engineering leaders, UX designers, marketing, and various product lines to make architectural decisions that balance immediate delivery demands with a long-term technical vision. This role is deeply technical; you should anticipate dedicating significant time to system design discussions, API specifications, data models, and performance optimization.LocationWe embrace a remote-friendly approach, but we remain an

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

About OutreachFounded in 2014, Outreach stands as the premier AI Revenue Workflow Platform, empowering sales leaders with unparalleled account visibility, insightful performance analytics, and enhanced forecasting accuracy across all Go-To-Market (GTM) teams. By integrating intelligent AI, Outreach automates numerous sales activities, enabling teams to focus on strategic engagements. Our platform is trusted by leading global organizations, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon. Discover more at www.outreach.io.About The TeamAt Outreach, we pride ourselves on being the leading Sales Engagement Platform. Our mission is to elevate sales performance, enhance pipeline management, and facilitate deal closures, all while ensuring a trusted, compliant, and secure environment for our clients.The RoleWe are on the lookout for a seasoned Senior Technical Program Manager specializing in Trust & Safety, with a particular emphasis on email deliverability and compliance. In this pivotal role, you will spearhead the creation, implementation, and oversight of our anti-abuse initiatives and email governance strategies. You will be responsible for driving large-scale, cross-functional projects that involve collaboration with engineering, product, security, legal, and various other teams. Your ability to distill complex technical, regulatory, and abuse-prevention requirements into structured programs and defined outcomes will be key to your success.LocationWe embrace a hybrid work model, blending remote flexibility with the benefits of in-office collaboration. It is essential for this role that you reside within a reasonable distance from our Prague office, allowing for regular team interactions, in-person meetings, and company events.This is a full-time, permanent opportunity, and we are not considering contractors or applicants from outside the specified location.

Join our dynamic team at YIT Group as a Project Manager in the vibrant city of Prague. In this pivotal role, you will be responsible for overseeing and managing various construction projects from inception to completion. Your leadership will ensure that projects are delivered on time, within budget, and to the highest quality standards. Collaborate with multidisciplinary teams and stakeholders to drive project success while adhering to safety regulations and environmental policies.We are looking for a candidate who is passionate about project management and thrives in a fast-paced environment. If you are ready to take on new challenges and make a significant impact, we want to hear from you!

Join our dynamic team at YIT Group as a Site Manager, where you will oversee construction projects and ensure they are completed on time and within budget. Your expertise in project management and leadership will be crucial as you coordinate with various stakeholders, manage site operations, and enforce safety regulations.

Join Groupon as an Operations Program Manager and take charge of driving operational excellence across our teams in Madrid and Prague. In this pivotal role, you will develop and implement strategic programs that enhance our operational workflows and improve service delivery. Your ability to analyze performance metrics and lead projects will be essential in ensuring our teams are aligned with Groupon's mission to deliver exceptional value to our customers.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Make is the premier visual platform that empowers users to design, build, and automate a wide range of applications—from tasks and workflows to sophisticated systems—without requiring any coding expertise. Our headquarters are located in the vibrant tech hub of Prague, Czech Republic, with teams distributed across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.We are seeking a talented Product Manager to join our dedicated team focused on enhancing observability and intelligence at Make. In this pivotal role, you will assist customers in navigating their AI and automation landscapes, facilitating easier monitoring, debugging, and data action at scale.

Keboola is looking for an Office Manager based in Prague to support both the Prague and Brno offices. This position focuses on creating a smooth and welcoming workplace, helping teams work efficiently and feel connected. The Office Manager plays a key part in daily operations. Tasks include coordinating office logistics, maintaining a comfortable environment, and serving as the main contact for employees’ needs. The role combines behind-the-scenes organization with a visible presence that helps shape the company culture. What you will do Oversee daily office operations for Prague and Brno locations Support a positive and collaborative workplace atmosphere Act as the primary point of contact for office-related matters Role overview Focus on employee experience and office efficiency Contribute to a culture of trust and teamwork Work in an AI-first environment with a team driven by data innovation

Join our dynamic team at Devoteam as an IT Asset Management (ITAM) Consultant in the heart of Prague. We are seeking a passionate and skilled professional to help organizations optimize their IT asset management strategies. You will play a pivotal role in assessing current processes, developing solutions, and implementing best practices to ensure effective management of IT assets.

TransPerfect is on the lookout for an experienced Senior Salesforce Product Manager to take charge of our CRM operating model in a dynamic and complex global environment. This pivotal role involves establishing structure, clarity, and control throughout the processes of intake, prioritization, and execution. We seek an individual capable of independently managing the model without the need for external guidance.Unlike traditional coordination positions, this role emphasizes ownership. The ideal candidate will possess robust product ownership skills combined with a deep, practical knowledge of the Salesforce platform, empowering them to make informed decisions in technically intricate situations, question ambiguous requirements, and proactively advance delivery.Core Responsibilities:Roadmap and Strategy• Define and sustain a transparent Salesforce roadmap that aligns with business priorities and platform development.• Transform strategic needs into organized initiatives rather than disorganized requests.• Strategically plan and structure the integration of new business units or acquisitions into the Salesforce ecosystem, detailing the approach for merging new teams, data, and processes with existing systems.Backlog and Intake Management• Own and proactively manage the CRM backlog from start to finish.• Implement structured intake processes, ensuring all requests are thoroughly scoped and documented prior to entering the backlog.• Interpret and critically assess business needs, pushing back on vague requirements or those that create unnecessary complexities or conflict with platform best practices.Prioritization and Stakeholder Management• Lead the prioritization efforts across a multifaceted global stakeholder landscape with competing demands.• Apply consistent prioritization criteria under pressure, balancing business value, technical risk, and platform integrity.• Clearly communicate priorities and trade-offs to both technical and non-technical stakeholders.Execution and Governance• Ensure execution clarity by defining stories, setting acceptance criteria, and providing delivery teams with the resources they need for successful implementation.• Uphold governance standards across all CRM change processes.

At Groupon, we are a dynamic marketplace where customers uncover exciting experiences and services daily, while local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, we take pride in being one of the select platforms dedicated to empowering local businesses based on performance.Groupon is on an ambitious journey to revolutionize our business through an unwavering focus on results. Despite having thousands of employees across multiple continents, we cultivate a culture that fosters innovation, rewards calculated risks, and celebrates achievements. Here, your impact can be felt immediately due to our scale and the pace of our transformation. We are the "best of both worlds"—large enough to possess substantial resources and scale, yet small enough for individuals to enjoy an impressive degree of autonomy and effect meaningful change.If you are enthusiastic about CRM, customer engagement, lifecycle marketing, and leveraging data-driven insights to drive growth, we invite you to join our expanding team. Help us develop impactful, results-oriented CRM strategies that strengthen customer relationships and enhance monetization across a global market.

About UsAt duvo, we are committed to transforming the enterprise landscape where data transfers between systems are still a daily struggle. Inefficiencies caused by reliance on emails, outdated user interfaces, and manual processes can be costly and slow. Our team is dedicated to resolving these issues for good.As a rapidly growing organization, we are focused on delivering real solutions for our customers. To reach our goals, we seek exceptional talent who share our values of humility, dedication, and results-driven work.Our VisionWe are developing the ultimate AI operations platform tailored for retail and consumer packaged goods (CPG) businesses. Our platform empowers AI agents to seamlessly execute end-to-end tasks across different UIs and APIs, all while maintaining built-in governance.Unlike other solutions, where copilots stop, duvo ensures the job is completed. Business users outline the desired outcomes, and our agents manage the planning, execution, approval requests, and continuous learning from each interaction. We initially focus on category management, supply chain, and finance operations to showcase clear ROI, subsequently expanding into adjacent functions and sectors.Our key strength lies in our speed: we ship quickly, iterate at an even faster pace, and enhance our learning continuously.Role OverviewAs the Transformation Manager, you will be pivotal in driving genuine business transformation for our customers, far beyond just deploying the duvo platform. Many AI solutions are implemented but fail to deliver—your role is to ensure that this does not occur.You will function as a management consultant, embedded within the client's organization, working closely with C-level executives and board members. Your primary focus will be to connect duvo's capabilities with meaningful outcomes that impact the bottom line: enhancing revenue, increasing margins, optimizing capital returns, and reducing manual workloads. Rather than merely selling software features, you will build a compelling case for operational transformation, securing buy-in from key budget holders, and ensuring the changes are effectively adopted.Additionally, you will lead change management initiatives. Introducing AI not only transforms processes but also reshapes team dynamics, responsibilities, and the skills required. You will assist the organization in adapting to these changes, collaborating with leadership to redefine roles and workflows to ensure team members can thrive alongside AI rather than resist it. For example, when a category management team shifts from spending 80% of their time on data entry to focusing 80% on strategic decision-making, your guidance will be crucial in making that transition successful.While our AI Solutions Consultants concentrate on developing automations, you will operate at a strategic level within the business context. As ASCs map out processes in Clarity and construct workflows, you will work alongside the COO to identify which processes to prioritize for transformation and why. You will monitor the effectiveness of these changes (Are new processes being utilized? Are key metrics shifting?) and advocate for subsequent phases of improvement. Presenting evidence-based recommendations to boards and executive teams will be a key aspect of your role.

Oddin.gg creates esports betting platforms for major sportsbooks, with a focus on real-time odds and personalized user experiences. The company values innovation, agility, and a strong interest in esports. As the business expands, marketing has become central to the commercial team’s mission to strengthen the brand and support growth. Role overview The Marketing Manager shapes brand content and design strategy, leads demand generation campaigns, and manages public relations. This position supervises a small marketing team and works alongside commercial and business leaders to ensure marketing aligns with company goals. What you will do Develop and implement content and design strategies for the brand Plan and oversee demand generation campaigns from start to finish Manage public relations and external communications to advance brand objectives Lead and mentor a team of content creators and marketing specialists Work closely with commercial and business unit leaders for unified execution Requirements 5–8 years of experience in content creation, demand generation, or public relations within a B2B SaaS startup Proven leadership skills and a hands-on approach Strong project management and multitasking abilities across marketing areas Proactive mindset, comfortable working both strategically and tactically Excellent communication and stakeholder management skills Experience using AI or automation tools in campaign execution What makes this role stand out This is an opportunity to help shape a growing esports brand and collaborate with teams across Oddin.gg. The company values creativity, agility, and results, giving team members the chance to make a tangible impact as the business grows. How to apply Send a resume to be considered. The Oddin.gg team looks forward to connecting.