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Join Collibra’s Exceptional Support Team
Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers, and serve as the final checkpoint before any ticket escalates to Product & Engineering.
Driven by the pursuit of excellence in a rapidly scaling company, you are eager to delve into the depths of intricate bugs. Your focus on quality ensures that you know precisely what to test and how to effect change with assurance. At Collibra, our customers represent our “True North,” and our Support team is at the forefront of delivering this commitment to superior service!
This is a hybrid role based in our Prague office. Our flexible working model allows you to work from the office at least two days a week, fostering connectivity and collaborative progress as a unified team.
Join Collibra’s Exceptional Support Team Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers…
About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.
Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.
D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.
Veeam, recognized as the global leader in data resilience, empowers businesses to take control of their data seamlessly, at any time and from anywhere. We specialize in providing comprehensive data resilience solutions through advanced data backup, recovery, portability, security, and intelligence. Based in Seattle, we serve over 550,000 customers worldwide who trust us to ensure their operations run smoothly. Join us as we embrace growth, learning, and the opportunity to make a significant impact for some of the world’s leading brands. The future of data resilience is bright – move forward fearlessly with us.About the RoleThis is an exceptional opportunity for an individual with a strong customer service orientation to deliver onsite IT support to end-users at our Prague office. As a Desktop Support Engineer, you will oversee the daily technical operations, addressing and resolving all technical issues to facilitate seamless operational flow.
Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.
Join a Leading Global SaaS Company | Backed by $28M Series B Funding | Fully Remote or Hybrid Work Recognized as the #1 AI Business Communication PlatformAbout CloudTalkWith a recent investment of $28 million in Series B funding from esteemed investors including KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing the way businesses communicate. Our AI-driven platform empowers over 4,000 sales and support teams to enhance customer experience and drive revenue growth.Our solutions cater to organizations of all sizes, from dynamic startups like Deel to industry giants such as Nokia, Glovo, and Rakuten. CloudTalk allows businesses globally to engage in meaningful conversations while managing calls and messages seamlessly from a single interface.We are dedicated to creating an integrated ecosystem for sales and customer service communication, enabling professionals to engage in productive and impactful dialogues.Your Challenge:We are on the lookout for a Senior Fullstack Developer who will play a pivotal role in creating new systems from the ground up, enhance performance across iterations, and contribute to the growth of our prestigious clients, including Nokia, Glovo, and GoFluent.You will have the opportunity to work on greenfield projects and improve existing applications, ensuring our users derive maximum value from CloudTalk. We seek a detail-oriented, proactive, and self-motivated individual who can foresee potential challenges, devise solutions, and deliver clean, efficient code. Collaboration is key in our remote environment; we operate synchronously, fostering an atmosphere of teamwork as if we were all in the same room. We aim to nurture a future tech lead, so a growth mindset is essential.Your Responsibilities:You will face real-world challenges daily, ranging from customer-facing issues to developing new features. You will scope, design, and deliver systems end-to-end, with a constant focus on performance, scalability, and maintainability.What You Can Expect:Develop greenfield projects while continuously enhancing existing systemsDesign and implement microservice-based architecturesPrioritize system quality, reliability, and performanceContribute to technical decision-making and feature planningDraft and review technical designs, proactively identifying opportunities for improvementStay informed on modern technologies and incorporate them into your workCollaborate closely with teammates in a highly synchronous remote settingWhat Makes You a Great Fit:Strong programming skills, with a knack for writing clean, maintainable, efficient, reliable, and secure codeA genuine curiosity and eagerness to learn new technologies and engineering methodologiesExperience in developing with Node.js and AngularProficiency in both front-end and back-end developmentExcellent problem-solving skills and ability to work collaboratively in a team
Pure Storage is hiring a Lead Technical Support Engineer in Prague, Czech Republic. This position blends technical troubleshooting with daily team leadership. The role centers on managing support operations, guiding engineers, and serving as the primary escalation point for complex incidents involving Kubernetes, Linux, and cloud infrastructure. Team Leadership and Operations Oversee the daily support queue, prioritize tickets, and assign tasks based on team strengths to keep workloads balanced. Monitor service level agreements (SLAs) to ensure response and resolution targets are met, including during shift changes and across regions. Mentor junior engineers by providing technical guidance and reviewing scripts or configurations. Act as the main escalation contact for unresolved tickets or dissatisfied customers before issues are passed to Engineering. Identify workflow gaps, update support procedures, and maintain the knowledge base and runbooks. Advanced Technical Troubleshooting Perform root-cause analysis using logs, traces, and dumps for platforms in VPC, private cloud, and on-premises data center environments. Resolve connectivity issues across firewalls, hybrid cloud setups, and Kubernetes clusters. Work closely with Engineering and DevOps to reproduce bugs, test hotfixes, and support product reliability improvements.
Join Cato Networks as a Tier 1 Support Engineer and be a vital part of our innovative team! In this role, you will provide exceptional technical support and ensure customer satisfaction by resolving issues efficiently. Your expertise will help clients navigate our cutting-edge networking solutions, contributing to their success.
Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.
Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.
As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.
Join Filevine, a pioneering company in Legal AI, as we revolutionize the future of legal work with our innovative Legal Operating Intelligence platform. Our unique system consolidates data, documents, workflows, and teams into a cohesive environment, ensuring clarity and consistency in modern legal operations.With the power of LOIS, our Legal Operating Intelligence System, we redefine legal operations, shifting from reactive to proactive approaches. LOIS intelligently analyzes and interprets data to provide insights, automate complexities, and empower legal professionals with the clarity and confidence they need to maximize their potential. Thanks to our team of brilliant innovators and collaborators, Filevine has garnered numerous accolades, including recognition from Deloitte and Inc. as one of the fastest-growing and most innovative tech companies in the country.Role Overview:As a Senior Platform Engineer, you will be instrumental in constructing and enhancing the foundational architecture of Filevine’s engineering ecosystem. Your responsibilities will include designing robust infrastructure, ensuring system reliability, and implementing automation processes to keep our platform swift, stable, and primed for growth. You will collaborate closely with Machine Learning teams to manage cutting-edge ML/AI pipelines, fortify our MLOps framework, and propel our platform's advancement forward.This position transcends traditional “DevOps tasks”; it focuses on architecting systems, minimizing unnecessary workload, and creating an environment where every engineer can deliver exceptional software with ease and security.
About Us: 2K, established in 2005 and headquartered in Novato, California, is a prominent label under Take-Two Interactive Software, Inc. (NASDAQ: TTWO). As a leading global video game publisher, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio, which includes critically acclaimed titles from renowned studios such as Visual Concepts, Firaxis, and Hangar 13. Our games span various genres including sports, action, and role-playing, captivating millions of players worldwide. We take pride in fostering an inclusive workplace, encouraging our teams to express their authentic selves and perform at their best. We invite all candidates to explore our global opportunities, even if they don't meet every criteria listed. As an equal opportunity employer, we are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process. Please let us know if you require assistance. About the Team: Network Operations The 2K Network Operations team is at the forefront of deploying, managing, and troubleshooting our production and enterprise networks, ensuring robust support for our studios and online gaming experiences. Collaborating closely with various infrastructure and development teams, we strive to create seamless network solutions. Your Role: We are seeking a Senior Network Engineer to play a pivotal role in implementing and maintaining 2K’s gaming networks, ranging from the Internet edge and core security layers to user connections. Your expertise will be crucial in ensuring our networks are scalable and agile, providing hundreds of thousands of fans with a stable and reliable gaming platform.
About ShipMonkAt ShipMonk, we are not just a third-party logistics provider; we are a growth partner for merchants. Our advanced technology and a network of proprietary fulfillment centers empower fast-growing e-commerce and direct-to-consumer (DTC) brands to focus on growth while we handle the logistics. With a diverse team of over 2,500 professionals across five countries, we are dedicated to transforming the fulfillment landscape by offering everything from rapid click-to-delivery services to real-time inventory management and customized solutions—all with a merchant-first approach.Why Choose ShipMonk?We are committed to long-term success, driven by five core differentiators that establish us as true partners for our merchants:Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the UK, and Mainland Europe, ensuring quality and consistency without outsourcing.Proprietary Technology: Our AI-driven platform eliminates the need for tribal knowledge, providing a real-time, unified overview of inventory and orders, thus empowering our merchants with the control and visibility they need to thrive.Unmatched Support: We offer personalized, hands-on support with a global reach, with dedicated teams stationed at every fulfillment center, ready to assist whenever needed.Transparent Pricing: We uphold honest, long-term partnerships through all-inclusive pricing that ensures predictable costs without hidden fees or surprises.Future-Focused: We invest over $10 million annually in research and development to ensure our technology and services continuously evolve, making us a reliable partner for merchants looking to establish a lasting presence.
Why Join NebiusNebius is at the forefront of revolutionizing cloud computing to empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure costs and avoiding the need for extensive in-house AI/ML teams. Our team collaborates with some of the most skilled and inventive leaders and engineers in AI cloud infrastructure.Our Work EnvironmentWith our headquarters in Amsterdam and listed on Nasdaq, Nebius boasts a worldwide presence with R&D centers across Europe, North America, and Israel. Our diverse team of over 1400 includes more than 400 exceptionally talented engineers with profound expertise in both hardware and software engineering, complemented by an in-house AI R&D division.Position OverviewWe are seeking a Senior Backend Software Engineer to contribute to the development of our hyperscaling platform.Responsibilities will involve significant tasks in Golang, with additional work in Java and Python.You have the flexibility to work from our offices in Prague, Amsterdam, or Berlin—whether in a hybrid setting or remotely.Key Responsibilities:Design and develop fault-tolerant, reliable cloud services, including cloud infrastructure, managed databases, Kubernetes orchestration, billing systems, monitoring systems, ML services, and more.
Wrike is a leading work management platform designed to empower teams and organizations to collaborate effectively, innovate, and excel in their endeavors. By bringing all work into a unified space, Wrike simplifies processes, enhances productivity, and enables individuals to concentrate on their most impactful work. Our Vision: A world where everyone is liberated to engage in their most meaningful work collaboratively. About the Role:As a key member of Wrike’s Security team, you will play a vital role in safeguarding the integrity and trustworthiness of the data housed within our platform. In this senior role, you will take ownership of and enhance the security framework for Wrike’s production, Kubernetes, and GCP environments. You will not only maintain systems but also design a "secure by default" infrastructure that empowers our engineering teams to operate swiftly without sacrificing safety.Your Impact:Ownership of Infrastructure Security: Architect, implement, and refine security measures—including hardening, network segmentation, IAM, and endpoint security—across our entire infrastructure.Strategic Cyber Defense: Set the technical vision for cybersecurity defense, encompassing enterprise posture management, threat detection, and vulnerability management.Collaborative Security Architecture: Collaborate with ITOps, SysOps, DevOps, and XOps to integrate security into the foundation of our architecture and change management processes.SIEM Development: Create and manage our SIEM strategy and its associated infrastructure to ensure proactive monitoring and visibility.Mentorship and Education: Guide and educate engineering teams on secure system design, enhancing the security knowledge across the organization.
Keboola has successfully raised $32 million in funding—marking Central Europe’s largest Series A round in 2023. Our mission is to transform how organizations leverage data, achieving results that are ten times more impactful for our clients. As we expand our global footprint, we aim to empower every data team to operate with greater speed, intelligence, and influence. We are currently seeking a talented Senior DevSecOps Engineer to join our Site Reliability Engineering (SRE) team consisting of five skilled engineers within our rapidly growing SaaS company. In this role, you will play a critical part in embedding security practices throughout our development lifecycle, automating security controls, and enabling developers to create secure services at scale. The ideal candidate will possess a strong foundation in software engineering, cloud security, and DevOps practices. You should have a solid understanding of infrastructure as code and container security, and be adept at utilizing AI tools to automate security workflows and expedite problem resolution. Although our team primarily communicates in Czech/Slovak, proficiency in English is essential for collaboration with other teams.
Full-time|Remote|Prague, Czech Republic; Remote - Europe
Why Join Nebius?Nebius is pioneering a transformative era in cloud computing, dedicated to empowering the global AI economy. We provide innovative tools and resources that help our clients tackle real-world challenges and revolutionize industries without incurring hefty infrastructure costs or assembling large in-house AI/ML teams. Our team operates at the forefront of AI cloud infrastructure, collaborating with some of the most seasoned and inventive leaders and engineers in the industry.Work EnvironmentHeadquartered in Amsterdam and publicly listed on Nasdaq, Nebius boasts a worldwide presence with R&D hubs in Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers who possess extensive expertise in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are seeking a Senior Hypervisor Engineer to play a vital role in the development of our hyperscaler platform. The Hypervisor team is responsible for enhancing the Cloud platform components that directly impact the KVM hypervisor and QEMU device emulator. We delve deep into the intricacies of hardware virtualization and device emulation, ensuring optimal performance and robust protection against untrusted code. In this role, you will work on significant extensions for the QEMU/KVM virtualization stack, collaborating closely with the open-source community.Your Responsibilities Will Include:Optimizing I/O for emulated disk and network devicesIntegrating the hypervisor with other platform services and storage solutions for user dataEfficiently allocating resources among virtual machinesEnhancing guest system supportPushing the boundaries of open-source virtualization
Join AFRY's Civil Engineering Department as a Senior Designer and lead innovative projects that shape the infrastructure of tomorrow. In this pivotal role, you will collaborate with a team of dedicated professionals, utilizing cutting-edge technologies to deliver high-quality designs. Your expertise will guide the development of sustainable solutions, ensuring compliance with industry standards and client specifications.
Join Collibra’s Exceptional Support Team Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers…
About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.
Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.
D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.
Veeam, recognized as the global leader in data resilience, empowers businesses to take control of their data seamlessly, at any time and from anywhere. We specialize in providing comprehensive data resilience solutions through advanced data backup, recovery, portability, security, and intelligence. Based in Seattle, we serve over 550,000 customers worldwide who trust us to ensure their operations run smoothly. Join us as we embrace growth, learning, and the opportunity to make a significant impact for some of the world’s leading brands. The future of data resilience is bright – move forward fearlessly with us.About the RoleThis is an exceptional opportunity for an individual with a strong customer service orientation to deliver onsite IT support to end-users at our Prague office. As a Desktop Support Engineer, you will oversee the daily technical operations, addressing and resolving all technical issues to facilitate seamless operational flow.
Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.
Join a Leading Global SaaS Company | Backed by $28M Series B Funding | Fully Remote or Hybrid Work Recognized as the #1 AI Business Communication PlatformAbout CloudTalkWith a recent investment of $28 million in Series B funding from esteemed investors including KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing the way businesses communicate. Our AI-driven platform empowers over 4,000 sales and support teams to enhance customer experience and drive revenue growth.Our solutions cater to organizations of all sizes, from dynamic startups like Deel to industry giants such as Nokia, Glovo, and Rakuten. CloudTalk allows businesses globally to engage in meaningful conversations while managing calls and messages seamlessly from a single interface.We are dedicated to creating an integrated ecosystem for sales and customer service communication, enabling professionals to engage in productive and impactful dialogues.Your Challenge:We are on the lookout for a Senior Fullstack Developer who will play a pivotal role in creating new systems from the ground up, enhance performance across iterations, and contribute to the growth of our prestigious clients, including Nokia, Glovo, and GoFluent.You will have the opportunity to work on greenfield projects and improve existing applications, ensuring our users derive maximum value from CloudTalk. We seek a detail-oriented, proactive, and self-motivated individual who can foresee potential challenges, devise solutions, and deliver clean, efficient code. Collaboration is key in our remote environment; we operate synchronously, fostering an atmosphere of teamwork as if we were all in the same room. We aim to nurture a future tech lead, so a growth mindset is essential.Your Responsibilities:You will face real-world challenges daily, ranging from customer-facing issues to developing new features. You will scope, design, and deliver systems end-to-end, with a constant focus on performance, scalability, and maintainability.What You Can Expect:Develop greenfield projects while continuously enhancing existing systemsDesign and implement microservice-based architecturesPrioritize system quality, reliability, and performanceContribute to technical decision-making and feature planningDraft and review technical designs, proactively identifying opportunities for improvementStay informed on modern technologies and incorporate them into your workCollaborate closely with teammates in a highly synchronous remote settingWhat Makes You a Great Fit:Strong programming skills, with a knack for writing clean, maintainable, efficient, reliable, and secure codeA genuine curiosity and eagerness to learn new technologies and engineering methodologiesExperience in developing with Node.js and AngularProficiency in both front-end and back-end developmentExcellent problem-solving skills and ability to work collaboratively in a team
Pure Storage is hiring a Lead Technical Support Engineer in Prague, Czech Republic. This position blends technical troubleshooting with daily team leadership. The role centers on managing support operations, guiding engineers, and serving as the primary escalation point for complex incidents involving Kubernetes, Linux, and cloud infrastructure. Team Leadership and Operations Oversee the daily support queue, prioritize tickets, and assign tasks based on team strengths to keep workloads balanced. Monitor service level agreements (SLAs) to ensure response and resolution targets are met, including during shift changes and across regions. Mentor junior engineers by providing technical guidance and reviewing scripts or configurations. Act as the main escalation contact for unresolved tickets or dissatisfied customers before issues are passed to Engineering. Identify workflow gaps, update support procedures, and maintain the knowledge base and runbooks. Advanced Technical Troubleshooting Perform root-cause analysis using logs, traces, and dumps for platforms in VPC, private cloud, and on-premises data center environments. Resolve connectivity issues across firewalls, hybrid cloud setups, and Kubernetes clusters. Work closely with Engineering and DevOps to reproduce bugs, test hotfixes, and support product reliability improvements.
Join Cato Networks as a Tier 1 Support Engineer and be a vital part of our innovative team! In this role, you will provide exceptional technical support and ensure customer satisfaction by resolving issues efficiently. Your expertise will help clients navigate our cutting-edge networking solutions, contributing to their success.
Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.
Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.
As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.
Join Filevine, a pioneering company in Legal AI, as we revolutionize the future of legal work with our innovative Legal Operating Intelligence platform. Our unique system consolidates data, documents, workflows, and teams into a cohesive environment, ensuring clarity and consistency in modern legal operations.With the power of LOIS, our Legal Operating Intelligence System, we redefine legal operations, shifting from reactive to proactive approaches. LOIS intelligently analyzes and interprets data to provide insights, automate complexities, and empower legal professionals with the clarity and confidence they need to maximize their potential. Thanks to our team of brilliant innovators and collaborators, Filevine has garnered numerous accolades, including recognition from Deloitte and Inc. as one of the fastest-growing and most innovative tech companies in the country.Role Overview:As a Senior Platform Engineer, you will be instrumental in constructing and enhancing the foundational architecture of Filevine’s engineering ecosystem. Your responsibilities will include designing robust infrastructure, ensuring system reliability, and implementing automation processes to keep our platform swift, stable, and primed for growth. You will collaborate closely with Machine Learning teams to manage cutting-edge ML/AI pipelines, fortify our MLOps framework, and propel our platform's advancement forward.This position transcends traditional “DevOps tasks”; it focuses on architecting systems, minimizing unnecessary workload, and creating an environment where every engineer can deliver exceptional software with ease and security.
About Us: 2K, established in 2005 and headquartered in Novato, California, is a prominent label under Take-Two Interactive Software, Inc. (NASDAQ: TTWO). As a leading global video game publisher, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio, which includes critically acclaimed titles from renowned studios such as Visual Concepts, Firaxis, and Hangar 13. Our games span various genres including sports, action, and role-playing, captivating millions of players worldwide. We take pride in fostering an inclusive workplace, encouraging our teams to express their authentic selves and perform at their best. We invite all candidates to explore our global opportunities, even if they don't meet every criteria listed. As an equal opportunity employer, we are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process. Please let us know if you require assistance. About the Team: Network Operations The 2K Network Operations team is at the forefront of deploying, managing, and troubleshooting our production and enterprise networks, ensuring robust support for our studios and online gaming experiences. Collaborating closely with various infrastructure and development teams, we strive to create seamless network solutions. Your Role: We are seeking a Senior Network Engineer to play a pivotal role in implementing and maintaining 2K’s gaming networks, ranging from the Internet edge and core security layers to user connections. Your expertise will be crucial in ensuring our networks are scalable and agile, providing hundreds of thousands of fans with a stable and reliable gaming platform.
About ShipMonkAt ShipMonk, we are not just a third-party logistics provider; we are a growth partner for merchants. Our advanced technology and a network of proprietary fulfillment centers empower fast-growing e-commerce and direct-to-consumer (DTC) brands to focus on growth while we handle the logistics. With a diverse team of over 2,500 professionals across five countries, we are dedicated to transforming the fulfillment landscape by offering everything from rapid click-to-delivery services to real-time inventory management and customized solutions—all with a merchant-first approach.Why Choose ShipMonk?We are committed to long-term success, driven by five core differentiators that establish us as true partners for our merchants:Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the UK, and Mainland Europe, ensuring quality and consistency without outsourcing.Proprietary Technology: Our AI-driven platform eliminates the need for tribal knowledge, providing a real-time, unified overview of inventory and orders, thus empowering our merchants with the control and visibility they need to thrive.Unmatched Support: We offer personalized, hands-on support with a global reach, with dedicated teams stationed at every fulfillment center, ready to assist whenever needed.Transparent Pricing: We uphold honest, long-term partnerships through all-inclusive pricing that ensures predictable costs without hidden fees or surprises.Future-Focused: We invest over $10 million annually in research and development to ensure our technology and services continuously evolve, making us a reliable partner for merchants looking to establish a lasting presence.
Why Join NebiusNebius is at the forefront of revolutionizing cloud computing to empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure costs and avoiding the need for extensive in-house AI/ML teams. Our team collaborates with some of the most skilled and inventive leaders and engineers in AI cloud infrastructure.Our Work EnvironmentWith our headquarters in Amsterdam and listed on Nasdaq, Nebius boasts a worldwide presence with R&D centers across Europe, North America, and Israel. Our diverse team of over 1400 includes more than 400 exceptionally talented engineers with profound expertise in both hardware and software engineering, complemented by an in-house AI R&D division.Position OverviewWe are seeking a Senior Backend Software Engineer to contribute to the development of our hyperscaling platform.Responsibilities will involve significant tasks in Golang, with additional work in Java and Python.You have the flexibility to work from our offices in Prague, Amsterdam, or Berlin—whether in a hybrid setting or remotely.Key Responsibilities:Design and develop fault-tolerant, reliable cloud services, including cloud infrastructure, managed databases, Kubernetes orchestration, billing systems, monitoring systems, ML services, and more.
Wrike is a leading work management platform designed to empower teams and organizations to collaborate effectively, innovate, and excel in their endeavors. By bringing all work into a unified space, Wrike simplifies processes, enhances productivity, and enables individuals to concentrate on their most impactful work. Our Vision: A world where everyone is liberated to engage in their most meaningful work collaboratively. About the Role:As a key member of Wrike’s Security team, you will play a vital role in safeguarding the integrity and trustworthiness of the data housed within our platform. In this senior role, you will take ownership of and enhance the security framework for Wrike’s production, Kubernetes, and GCP environments. You will not only maintain systems but also design a "secure by default" infrastructure that empowers our engineering teams to operate swiftly without sacrificing safety.Your Impact:Ownership of Infrastructure Security: Architect, implement, and refine security measures—including hardening, network segmentation, IAM, and endpoint security—across our entire infrastructure.Strategic Cyber Defense: Set the technical vision for cybersecurity defense, encompassing enterprise posture management, threat detection, and vulnerability management.Collaborative Security Architecture: Collaborate with ITOps, SysOps, DevOps, and XOps to integrate security into the foundation of our architecture and change management processes.SIEM Development: Create and manage our SIEM strategy and its associated infrastructure to ensure proactive monitoring and visibility.Mentorship and Education: Guide and educate engineering teams on secure system design, enhancing the security knowledge across the organization.
Keboola has successfully raised $32 million in funding—marking Central Europe’s largest Series A round in 2023. Our mission is to transform how organizations leverage data, achieving results that are ten times more impactful for our clients. As we expand our global footprint, we aim to empower every data team to operate with greater speed, intelligence, and influence. We are currently seeking a talented Senior DevSecOps Engineer to join our Site Reliability Engineering (SRE) team consisting of five skilled engineers within our rapidly growing SaaS company. In this role, you will play a critical part in embedding security practices throughout our development lifecycle, automating security controls, and enabling developers to create secure services at scale. The ideal candidate will possess a strong foundation in software engineering, cloud security, and DevOps practices. You should have a solid understanding of infrastructure as code and container security, and be adept at utilizing AI tools to automate security workflows and expedite problem resolution. Although our team primarily communicates in Czech/Slovak, proficiency in English is essential for collaboration with other teams.
Full-time|Remote|Prague, Czech Republic; Remote - Europe
Why Join Nebius?Nebius is pioneering a transformative era in cloud computing, dedicated to empowering the global AI economy. We provide innovative tools and resources that help our clients tackle real-world challenges and revolutionize industries without incurring hefty infrastructure costs or assembling large in-house AI/ML teams. Our team operates at the forefront of AI cloud infrastructure, collaborating with some of the most seasoned and inventive leaders and engineers in the industry.Work EnvironmentHeadquartered in Amsterdam and publicly listed on Nasdaq, Nebius boasts a worldwide presence with R&D hubs in Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers who possess extensive expertise in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are seeking a Senior Hypervisor Engineer to play a vital role in the development of our hyperscaler platform. The Hypervisor team is responsible for enhancing the Cloud platform components that directly impact the KVM hypervisor and QEMU device emulator. We delve deep into the intricacies of hardware virtualization and device emulation, ensuring optimal performance and robust protection against untrusted code. In this role, you will work on significant extensions for the QEMU/KVM virtualization stack, collaborating closely with the open-source community.Your Responsibilities Will Include:Optimizing I/O for emulated disk and network devicesIntegrating the hypervisor with other platform services and storage solutions for user dataEfficiently allocating resources among virtual machinesEnhancing guest system supportPushing the boundaries of open-source virtualization
Join AFRY's Civil Engineering Department as a Senior Designer and lead innovative projects that shape the infrastructure of tomorrow. In this pivotal role, you will collaborate with a team of dedicated professionals, utilizing cutting-edge technologies to deliver high-quality designs. Your expertise will guide the development of sustainable solutions, ensuring compliance with industry standards and client specifications.
