Support Engineer (Day Shifts) at Apify | Prague

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, …

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Apify seeks a Product Marketing Manager to help define the direction of the Apify Platform. This position focuses on shaping product messaging, building go-to-market plans, and leading customer engagement. Collaboration with teams across the company is central to understanding market needs and supporting product adoption. What you will do Develop and refine messaging for the Apify Platform Plan and carry out go-to-market strategies Lead projects to engage and educate customers Work with cross-functional teams to align on goals and gather market insights Location This role is based in Prague.

Join Apify as a Cloud Infrastructure Engineer and play a pivotal role in designing, implementing, and maintaining robust cloud infrastructure solutions. You will work with cutting-edge technologies to enhance our cloud capabilities, ensuring reliability, scalability, and security of our services. Collaborate with a talented team to drive innovative solutions that support our client needs.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

Apify builds automation tools, AI agents, and web scraping technology to help people get more from the web. The goal: let machines handle repetitive online tasks, so people can focus on work that matters. Everyday chores like filling out forms, building large spreadsheets, or searching through countless videos for a single image are handled by Apify’s platform. Automation here is more than convenience, it can save money, collect data for AI, protect consumers, and even support efforts to find missing children. The team also creates AI chatbots with the right context for smart conversations and explores new ways to work with generative AI tools such as ChatGPT. What You'll Work On Improve and scale Apify’s core web scraping and automation systems, which run on AWS. Work closely with a small, experienced group of engineers from different backgrounds. Design and build new features while solving real scalability problems. Contribute to a platform built by developers, for developers. The team uses Apify’s own tools daily and is committed to open-source, sharing code on GitHub and welcoming pull requests. Role Details Title: Senior Backend Engineer for Developer Platform Stack: Node.js, TypeScript Location: Prague

Role overview Apify seeks an Engineering Manager to lead its Web Automation team in Prague. The team develops and enhances web automation solutions, working primarily with Node.js and TypeScript. This manager will provide guidance, set project direction, and help deliver tools that influence web automation at Apify. What you will do Mentor and support engineers specializing in Node.js and TypeScript Manage project planning and oversee execution of web automation projects Foster teamwork and encourage creative approaches to technical challenges Shape technical direction and uphold strong code quality standards Location This role is based in Prague.

Become a part of Apify as we strive to empower everyone to extract more value from the web. Our platform enables users to automate their tasks, allowing them to focus on what truly matters.Apify crawls billions of web pages globally to support various applications including AI, market research, and reuniting lost children. We provide chatbots with the necessary context for intelligent interactions, and we are integrating agents into the core of our Apify platform.As a leader in web automation and AI solutions for countless developers and businesses, we face challenges with abuse and fraud. We are seeking a dedicated individual who is ready to tackle these issues head-on.We are looking for a seasoned Engineer to enhance our fraud detection, prevention, and response mechanisms across the Apify platform. The task is complex: it involves identifying malicious activities while ensuring that our legitimate users continue to enjoy a seamless experience.

Apify builds tools that let people and organizations automate online tasks, extract web data, and use AI agents to get more done. The company believes that repetitive digital work, like filling out forms, copying data, or searching for visual details, should be handled by machines so people can focus on more meaningful problems. Web automation helps users in practical ways: some automate unsubscribing from services to save money, others collect large datasets for AI training, consumer protection, or even tracking missing children. Apify also supports AI chatbots with relevant data and explores new ways to connect with generative AI platforms. To keep advancing this mission, Apify is hiring a Senior Backend Engineer focused on proxy infrastructure and unblocking. This role is based in Prague. What You Will Do Design and build bots that imitate real user actions to automate online processes. Work closely with a small, skilled team of developers. Improve Apify Proxy and related backend technologies. About the Role As anti-bot systems evolve, Apify needs to keep its scraping infrastructure ahead of the curve. This engineer will strengthen Apify Proxy, research anti-scraping defenses, and create internal tools using browser fingerprinting, human-like interaction patterns, and session management to keep data flowing smoothly. The team values engineers who enjoy solving tough technical problems and want to contribute to open-source proxy libraries. Location Prague

We are seeking a talented and innovative Senior Visual Designer to join our dynamic team at Apify. In this role, you will be responsible for creating visually stunning designs that enhance user experience and effectively communicate our brand's message. You will collaborate closely with product managers and developers to bring ideas to life and ensure a cohesive visual identity across all platforms.If you have a passion for design and a keen eye for detail, we want to hear from you!

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Apify builds automation tools, AI agents, and web scraping technologies to help people and businesses get more from the web. Our work removes repetitive tasks, like filling out forms or managing large spreadsheets, so humans can focus on what matters most. Our products make online interactions simpler. Users rely on our platform to automate everything from subscription management to collecting large datasets for AI training. We also help protect consumers from fraudulent discounts and support efforts like finding missing children. Our tools give AI chatbots the context they need for smarter conversations, and we are exploring new ways to connect with generative AI technologies like ChatGPT. What You Will Do Work with a cross-functional team to improve our product, making it approachable for beginners and powerful for advanced users. Take part in the full product lifecycle, from idea to launch, to deliver high-quality features. Tackle new technical challenges as the company and platform grow. Use and improve the Apify platform daily, as part of a developer-driven company. Support open-source development and share your work on GitHub. Location Based in Prague. Tech Stack Fullstack development with React and Node.js.

Role overview The Program Manager, Supportability at Outreach in Prague works to enhance the support experience for customers. The main focus is on making Outreach products more reliable and ensuring they align with customer needs. This role involves both process improvement and collaboration with various teams. Key responsibilities Lead initiatives that simplify support and ongoing maintenance of Outreach products. Collaborate with cross-functional teams to identify and deliver improvements that raise product performance and customer satisfaction. Spot opportunities to refine support processes or product features, and help implement those changes. Location This role is based in Prague.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Join us in the rapidly evolving tech landscape as we revolutionize the data storage industry. At Pure Storage, you will be at the forefront of innovation, growing alongside a team of the brightest minds in the field.Our mission is to create technology that transforms the world. If you're eager to embrace limitless possibilities and make a significant impact, we invite you to become part of our dynamic team.THE ROLEAs a Technical Services Engineer (TSE), you will be an integral member of our 24/7 global support team, assisting customers with their vital workloads on Pure Storage systems. You will tackle a variety of challenges that intersect hardware, software, and customer environments, employing advanced technical troubleshooting skills and excellent communication to provide effective solutions.Our culture is rooted in Persistence, Creativity, Teamwork, Ownership, and a Customer-First mentality. You will embody these values daily while collaborating closely with teams across Support, Engineering, and the field.WHAT YOU'LL DOManage and resolve support cases across multiple severity levels, including urgent incidents affecting customer production systems.Troubleshoot intricate environments encompassing storage, networking, operating systems, hypervisors, and applications, utilizing logs, traces, and remote access tools.Foster clear communication with customers: set expectations, outline action plans, and deliver concise, professional updates until resolution is achieved.Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to expedite the resolution of complex issues and prolonged escalations.Document insights in internal notes, JIRAs, knowledge bases, FAQs, and runbooks to enhance service continuity and improvement.Contribute to team growth by sharing expertise, providing training sessions, and informally mentoring junior engineers.Be part of shift, weekend, holiday, and on-call rotations as necessary to maintain our 24/7 global service.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

Join Valka as a Python Engineer!Valka, an innovative offshoot of the Realms Group, is redefining digital content creation and experience. We envision a future where content is co-created in real time, integrating imagination with reality through advanced AI technologies. Our aim is to develop an interactive human-digital platform that allows virtual characters to engage dynamically with users through voice, text, gestures, and more.Seize this opportunity to be part of a diverse team of trailblazers committed to transforming generative content. We're shifting the experience from passive consumption to active participation, paving the way for new creative avenues in gaming, entertainment, education, and beyond.

Filevine is a pioneering company in Legal AI, committed to revolutionizing legal operations through its innovative Legal Operating Intelligence (LOIS) platform. By integrating data, documents, workflows, and teams into a cohesive system, Filevine enhances clarity and efficiency in modern legal work.With LOIS at its core, Filevine empowers legal professionals by transforming reactive operations into proactive solutions. LOIS interprets and analyzes data to provide actionable insights, automate complex processes, and instill confidence in decision-making. Our fast-paced growth and remarkable achievements have garnered accolades from prestigious organizations such as Deloitte and Inc., recognizing us as one of the most innovative and rapidly expanding technology firms in the industry.As a Solutions Engineer, you will play a pivotal role in our sales team, collaborating closely with Account Executives (AEs) to effectively demonstrate our complex SaaS products to law firms and corporate clients. Your ability to understand client needs and craft engaging narratives within our demo environment will be essential. You will serve as the technical authority, simplifying intricate concepts for non-technical stakeholders while also addressing the technical details for more knowledgeable audiences. Given our continually evolving product suite, we seek a highly motivated individual who possesses a strong curiosity and the ability to swiftly master our latest offerings, their functionalities, and the value they provide. Join us if you are driven and confident in your capabilities to achieve outstanding results within our organization.