Technical Customer Success Manager at Apify | Prague

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for som…

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

Apify seeks a Product Marketing Manager to help define the direction of the Apify Platform. This position focuses on shaping product messaging, building go-to-market plans, and leading customer engagement. Collaboration with teams across the company is central to understanding market needs and supporting product adoption. What you will do Develop and refine messaging for the Apify Platform Plan and carry out go-to-market strategies Lead projects to engage and educate customers Work with cross-functional teams to align on goals and gather market insights Location This role is based in Prague.

Join Keyloop, the innovative force connecting dealers, manufacturers, technology suppliers, and car buyers.As a leader in digital transformation, we empower car dealers and manufacturers by developing cutting-edge technology that enhances the car selling process for our customers and elevates the car buying and ownership experience. Our advanced technology integrates clients’ systems, departments, and sites, offering an open platform that is reshaping the future of the automotive industry. By leveraging data, we help our clients boost efficiency, profitability, and deliver exceptional experiences to more customers. Are you ready to be part of this transformation? Role PurposeThe Customer Success Management team is committed to enhancing customer retention and maximizing value through effective performance reviews and support in achieving business objectives. Our aim is to transform every customer into a passionate, long-term advocate for Keyloop, which we measure through high retention, strong satisfaction (NPS), and sustained revenue growth. The Customer Success Manager will report to the Head of Customer Success and will be responsible for managing a defined portfolio of accounts to achieve expected value and growth. This pivotal role involves collaboration with customers, sales, professional services, customer support, and partners to ensure customer satisfaction and success. The ideal candidate will possess outstanding customer relationship, analytical, and upselling skills.

About Keboola Keboola has successfully raised $32M, marking Central Europe’s largest Series A funding in 2023, with a mission to revolutionize the way organizations interact with data. Our innovative platform empowers clients to achieve results tenfold, and as we expand globally, we are on the lookout for a dynamic Customer Success Manager who excels at the confluence of technology, data, and positive human impact. Our goal is straightforward: to enable every organization to leverage data efficiently. We are a diverse team of pioneers who believe that collaboration, trust, and a willingness to experiment are key drivers of success. The Role We are in search of a proactive and strategic Enterprise Customer Success Manager dedicated to helping our enterprise clients realize measurable success with Keboola. This position transcends traditional account management; it focuses on driving transformative change through data. You will be instrumental in guiding clients towards success, identifying growth opportunities, and ensuring that every user perceives genuine, tangible value from Keboola. In this role, you will collaborate closely with technical, sales, and product teams to synchronize client objectives with the full capabilities of our platform.

Role overview Apify seeks an Engineering Manager to lead its Web Automation team in Prague. The team develops and enhances web automation solutions, working primarily with Node.js and TypeScript. This manager will provide guidance, set project direction, and help deliver tools that influence web automation at Apify. What you will do Mentor and support engineers specializing in Node.js and TypeScript Manage project planning and oversee execution of web automation projects Foster teamwork and encourage creative approaches to technical challenges Shape technical direction and uphold strong code quality standards Location This role is based in Prague.

Join Apify as a Cloud Infrastructure Engineer and play a pivotal role in designing, implementing, and maintaining robust cloud infrastructure solutions. You will work with cutting-edge technologies to enhance our cloud capabilities, ensuring reliability, scalability, and security of our services. Collaborate with a talented team to drive innovative solutions that support our client needs.

We are seeking a talented and innovative Senior Visual Designer to join our dynamic team at Apify. In this role, you will be responsible for creating visually stunning designs that enhance user experience and effectively communicate our brand's message. You will collaborate closely with product managers and developers to bring ideas to life and ensure a cohesive visual identity across all platforms.If you have a passion for design and a keen eye for detail, we want to hear from you!

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Apify builds automation tools, AI agents, and web scraping technology to help people get more from the web. The goal: let machines handle repetitive online tasks, so people can focus on work that matters. Everyday chores like filling out forms, building large spreadsheets, or searching through countless videos for a single image are handled by Apify’s platform. Automation here is more than convenience, it can save money, collect data for AI, protect consumers, and even support efforts to find missing children. The team also creates AI chatbots with the right context for smart conversations and explores new ways to work with generative AI tools such as ChatGPT. What You'll Work On Improve and scale Apify’s core web scraping and automation systems, which run on AWS. Work closely with a small, experienced group of engineers from different backgrounds. Design and build new features while solving real scalability problems. Contribute to a platform built by developers, for developers. The team uses Apify’s own tools daily and is committed to open-source, sharing code on GitHub and welcoming pull requests. Role Details Title: Senior Backend Engineer for Developer Platform Stack: Node.js, TypeScript Location: Prague

Become a part of Apify as we strive to empower everyone to extract more value from the web. Our platform enables users to automate their tasks, allowing them to focus on what truly matters.Apify crawls billions of web pages globally to support various applications including AI, market research, and reuniting lost children. We provide chatbots with the necessary context for intelligent interactions, and we are integrating agents into the core of our Apify platform.As a leader in web automation and AI solutions for countless developers and businesses, we face challenges with abuse and fraud. We are seeking a dedicated individual who is ready to tackle these issues head-on.We are looking for a seasoned Engineer to enhance our fraud detection, prevention, and response mechanisms across the Apify platform. The task is complex: it involves identifying malicious activities while ensuring that our legitimate users continue to enjoy a seamless experience.

Apify builds tools that let people and organizations automate online tasks, extract web data, and use AI agents to get more done. The company believes that repetitive digital work, like filling out forms, copying data, or searching for visual details, should be handled by machines so people can focus on more meaningful problems. Web automation helps users in practical ways: some automate unsubscribing from services to save money, others collect large datasets for AI training, consumer protection, or even tracking missing children. Apify also supports AI chatbots with relevant data and explores new ways to connect with generative AI platforms. To keep advancing this mission, Apify is hiring a Senior Backend Engineer focused on proxy infrastructure and unblocking. This role is based in Prague. What You Will Do Design and build bots that imitate real user actions to automate online processes. Work closely with a small, skilled team of developers. Improve Apify Proxy and related backend technologies. About the Role As anti-bot systems evolve, Apify needs to keep its scraping infrastructure ahead of the curve. This engineer will strengthen Apify Proxy, research anti-scraping defenses, and create internal tools using browser fingerprinting, human-like interaction patterns, and session management to keep data flowing smoothly. The team values engineers who enjoy solving tough technical problems and want to contribute to open-source proxy libraries. Location Prague

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us. We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

Veeam is the leading Data and AI Trust Company dedicated to empowering organizations to comprehensively understand, secure, and strengthen their data and AI infrastructures. As a forefront innovator in data resilience and data security posture management, Veeam is uniquely positioned at the intersection of identity, data, security, and AI risk management. With our headquarters in Seattle and a presence in over 30 countries, we proudly safeguard the operations of more than 550,000 customers globally, who rely on Veeam to ensure their business continuity. Join us as we boldly progress together, nurturing growth, learning, and creating significant impacts for some of the world's most prominent brands.About the RoleAs a Technical Writer, you will be responsible for producing precise, user-friendly documentation for our software solutions. Collaborating closely with developers, testers, and support engineers, you will transform intricate technical concepts into actionable content for end-users—ranging from detailed procedures and conceptual summaries to PowerShell and API reference materials. A major focus of this role is to develop user guides and PowerShell reference documentation specifically for Veeam Explorers, particularly highlighting database protection workflows.What You’ll DoMaintain and update documentation for currently supported versions based on feedback from the support team and customers.Create user guides that facilitate a deeper understanding of our software products.Develop and refine PowerShell reference documentation tailored for Veeam Explorers.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

Join us in the rapidly evolving tech landscape as we revolutionize the data storage industry. At Pure Storage, you will be at the forefront of innovation, growing alongside a team of the brightest minds in the field.Our mission is to create technology that transforms the world. If you're eager to embrace limitless possibilities and make a significant impact, we invite you to become part of our dynamic team.THE ROLEAs a Technical Services Engineer (TSE), you will be an integral member of our 24/7 global support team, assisting customers with their vital workloads on Pure Storage systems. You will tackle a variety of challenges that intersect hardware, software, and customer environments, employing advanced technical troubleshooting skills and excellent communication to provide effective solutions.Our culture is rooted in Persistence, Creativity, Teamwork, Ownership, and a Customer-First mentality. You will embody these values daily while collaborating closely with teams across Support, Engineering, and the field.WHAT YOU'LL DOManage and resolve support cases across multiple severity levels, including urgent incidents affecting customer production systems.Troubleshoot intricate environments encompassing storage, networking, operating systems, hypervisors, and applications, utilizing logs, traces, and remote access tools.Foster clear communication with customers: set expectations, outline action plans, and deliver concise, professional updates until resolution is achieved.Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to expedite the resolution of complex issues and prolonged escalations.Document insights in internal notes, JIRAs, knowledge bases, FAQs, and runbooks to enhance service continuity and improvement.Contribute to team growth by sharing expertise, providing training sessions, and informally mentoring junior engineers.Be part of shift, weekend, holiday, and on-call rotations as necessary to maintain our 24/7 global service.

At Groupon, we are a dynamic marketplace where customers uncover exciting experiences and services daily, while local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, we take pride in being one of the select platforms dedicated to empowering local businesses based on performance.Groupon is on an ambitious journey to revolutionize our business through an unwavering focus on results. Despite having thousands of employees across multiple continents, we cultivate a culture that fosters innovation, rewards calculated risks, and celebrates achievements. Here, your impact can be felt immediately due to our scale and the pace of our transformation. We are the "best of both worlds"—large enough to possess substantial resources and scale, yet small enough for individuals to enjoy an impressive degree of autonomy and effect meaningful change.If you are enthusiastic about CRM, customer engagement, lifecycle marketing, and leveraging data-driven insights to drive growth, we invite you to join our expanding team. Help us develop impactful, results-oriented CRM strategies that strengthen customer relationships and enhance monetization across a global market.