Technical Support Engineer at Sent | Kosovo

Pristina, Kosovo · In-Office Sent develops messaging infrastructure that connects businesses with customers across SMS, WhatsApp, iMessage, and RCS. With a unified API, developers can reach users on multiple channels from a single integration. Sent has secured $5.8M in funding and continues to expand within the tech industry. Role overview The Technical Supp…

Pristina, Kosovo · In-Office Sent develops messaging tools that let businesses reach customers on SMS, WhatsApp, iMessage, and RCS. The company offers a unified API so developers can connect across these platforms. With $5.8M in recent funding, Sent is expanding its team and product reach. Role overview The Full Stack Engineer works across the Sent platform, handling everything from backend APIs to user interfaces. Responsibilities include designing, building, and maintaining features that support every layer of the product. What you will do Lead projects from start to finish, translating design requirements into backend APIs, front-end interfaces, and reliable databases. Develop and maintain backend services using .NET and ASP.NET Core, and build front-end applications with Next.js and React. Integrate with carrier networks, internal tools, and third-party APIs, ensuring all work aligns with Sent’s architecture. Release code regularly, write tests, and resolve deployment issues quickly. Contribute to product decisions, suggest improvements, and focus on user value. Requirements Minimum 3 years of experience in both front-end and back-end development. Proficiency with Next.js, React, .NET, and ASP.NET Core, with a history of delivering features in both areas. Experience working with APIs, databases, and system integrations, with an understanding of reliability in connected systems. Awareness of scalability and performance as systems expand. Strong product sense, building features that are genuinely useful. The engineering and operations team in Pristina values open communication, high-quality work, and building meaningful infrastructure. This is a chance to address technical challenges in messaging and contribute to a growing company.

Pristina, Kosovo · In-Office Sent builds infrastructure for businesses to connect with customers across SMS, WhatsApp, iMessage, and RCS. The company’s unified API helps developers manage communication on multiple channels. With $5.8M in funding, Sent continues to expand its reach and capabilities. Role overview The Frontend Engineer (Next.js) will design and implement the interfaces that developers and businesses use to interact with Sent’s platform. This position centers on creating dashboards, onboarding flows, and other essential experiences that support customer engagement and product adoption. What you will do Develop and maintain the product’s user interface, including dashboards, settings, and onboarding experiences. Take responsibility for frontend features across the web platform. Create clean, reusable components that work well across devices. Improve load times, rendering, and responsiveness for a smooth user experience. Collaborate with design and backend teams to translate designs into production code and integrate APIs. Define and manage component architecture to promote consistency and maintainability. Deliver features efficiently while upholding high quality standards. Requirements At least 3 years of frontend development experience, with a focus on production Next.js or React projects. Strong JavaScript and TypeScript skills, with a preference for typed code. Experience in state management and API integration, including handling complex state and connecting frontend applications to backend APIs. Attention to design and user experience, balancing aesthetics with functionality. Proven ability to build and maintain production web applications in dynamic settings. Working at Sent This role offers the opportunity to tackle meaningful technical challenges in messaging infrastructure. Sent values transparency, craftsmanship, and results. In the Pristina office, engineers and operations staff collaborate closely on impactful projects. This is a hands-on role focused on real contributions, not support or maintenance work.

Location: Pristina, Kosovo (In-Office) Sent develops infrastructure that powers business messaging across SMS, WhatsApp, iMessage, and RCS. With a unified API, the company helps developers connect with users on any channel. Sent has raised $5.8M in funding and continues to expand, aiming to simplify communication for businesses and their customers. Role overview This DevOps Engineer position focuses on building and maintaining the systems that support Sent’s messaging platform. The work spans CI/CD pipeline development, cloud environment management, system monitoring, and tool creation to assist engineering teams. What you will do Design and improve CI/CD pipelines to ensure safe, efficient code deployments from commit through production. Provision, configure, and maintain cloud infrastructure with an emphasis on cost, reliability, and security. Monitor production systems, respond to incidents, and lead post-mortem reviews. Troubleshoot operational issues as they come up. Advance infrastructure as code by defining and versioning environments for reproducibility and auditability. Collaborate with engineering teams to streamline workflows, reduce manual tasks, enhance observability, and create self-service tools. Requirements Minimum 3 years of experience in DevOps, Infrastructure, or Platform Engineering, including hands-on work with production systems. Strong background in CI/CD and the ability to design deployment pipelines that are fast, secure, and easy to debug. Good understanding of cloud platforms and container orchestration, with experience using related tools. Focus on reliability, uptime, latency, and solid error handling in systems. Experience with Infrastructure as Code tools such as Terraform or Pulumi is a strong plus. What sets Sent apart Engineers at Sent work closely together in the Pristina office, solving technical challenges in messaging infrastructure. The team values direct communication, craftsmanship, and driving meaningful impact through their work. Projects often involve close collaboration between engineering and operations, with a focus on real progress in the industry.

Pristina, Kosovo · In-Office Sent builds messaging infrastructure for businesses to connect with customers across SMS, WhatsApp, iMessage, and RCS. The company offers a unified API that lets developers reach users on multiple channels without added complexity. With $5.8 million in funding, Sent is expanding its Pristina team as it grows. Role overview The Automation Tester helps safeguard the reliability of Sent’s platform. This position centers on designing and managing automated test suites, collaborating with engineers, and supporting quality standards across all products. What you will do Develop and maintain automated test coverage for web, API, and end-to-end product flows. Build test suites that catch real bugs and are easy to update. Expand and manage regression testing to keep pace with product changes and ensure issues are caught before release. Work with engineering during agile sprints, review features ahead of release, and surface quality concerns early. Document defects clearly, help prioritize them with the engineering team, and verify fixes to keep defect tracking actionable and current. Suggest improvements to testing infrastructure, identify coverage gaps, and help raise the quality bar across the codebase. Requirements At least 3 years of experience in QA and test automation, including building and maintaining automated test suites in production. Hands-on skill with automation frameworks, able to write tests in at least one major framework and choose the right tools for each job. Experience with web and API testing, with strong end-to-end testing abilities. Solid grasp of testing methodologies, knowing when to use unit, integration, or E2E tests and how to balance them. Comfort with agile development cycles and embedding quality early in the process. Work environment Sent’s Pristina office offers a collaborative setting where direct communication, craftsmanship, and results are valued. The team tackles complex technical challenges in messaging infrastructure and encourages innovation and growth.

MELLON Kosovo, a prominent subsidiary of Mellon Technologies and part of the Mellon Group of Companies, was established in 2013 in Pristina. We provide specialized technological solutions and value-added services to meet the growing demands of financial institutions and businesses engaged in high-volume consumer transactions, including Retail Banks, Public Utilities, Telecommunications Providers, and large Private Companies.We are currently looking for a dedicated Hardware Services Engineer to join our team. As part of our expansion, we seek to recruit Field and Lab Service Engineers who will support and maintain our diverse range of products, including electronic card acceptance machines (EFT/POS), cash dispensers (ATMs), queuing systems, cash management machines, and more.Key Responsibilities:Respond to on-call requests for equipment repairs due to malfunctions or failures.Troubleshoot and repair electronic systems and subsystems in a laboratory environment, determining when equipment is unrepairable.Diagnose computer hardware issues and update software configurations based on written instructions or guidance.Act as a subject matter expert on the operation and support of assigned electronic equipment, providing training for supervisors and operators.Follow maintenance procedures, ensuring that necessary parts and tools for repairs are available.Advise supervisors on strategies to minimize field maintenance challenges.

Pristina, Kosovo · In-Office Sent develops messaging infrastructure that connects businesses with customers across SMS, WhatsApp, iMessage, and RCS. With $5.8M in funding, the company is expanding its team to support rapid growth and a unified API for multi-channel communication. Role overview The Fraud & Security Specialist position is based in Sent's Pristina office. This role centers on safeguarding the platform and supporting the businesses that depend on it. Daily work involves monitoring for threats, investigating incidents, and helping shape the systems that secure Sent's messaging infrastructure. What you will do Monitor platform activity for abuse, fraud, and policy violations, responding quickly to suspicious behavior. Investigate flagged accounts and message flows, analyze incidents, and document findings in detail. Collaborate with engineers to improve detection systems, define key signals, and reduce false positives. Handle escalations by evaluating severity and coordinating responses to critical security events. Create and refine internal policies, runbooks, and risk playbooks to support consistent operations. Requirements Minimum of 3 years in fraud prevention, risk operations, trust & safety, or security roles, with a strong understanding of abuse patterns and response strategies. Analytical mindset, able to identify patterns in data and draw sound conclusions. High attention to detail and a commitment to thorough, high-quality work. Knowledge of platform security practices and operational controls, including how platforms can be exploited and effective protections. Experience in messaging, fintech, telecom, or compliance-driven industries is a plus. Working at Sent Join a close-knit engineering and operations team in Pristina and work on technical challenges in messaging infrastructure. Sent values direct communication, craftsmanship, and delivering meaningful results.

Join Bottom Line Technologies as a Technical Account Manager (TAM) where you will play a pivotal role in bridging the gap between our clients and technical teams. Your primary responsibility will be to ensure customer satisfaction through proactive support and effective communication. As a TAM, you will work closely with our clients to understand their business needs, provide tailored solutions, and guide them through the implementation process. This is an exciting opportunity to leverage your technical expertise and customer relationship skills in a dynamic environment.

Pristina, Kosovo · In-Office Sent develops unified messaging APIs that enable businesses to reach customers on platforms like SMS, WhatsApp, iMessage, and RCS. With $5.8M in funding, the company supports developers who send millions of messages daily. Role overview The Backend Engineer (.NET) will design, build, and maintain the core backend services behind Sent’s messaging platform. This role centers on developing APIs and backend systems that thousands of developers rely on for multi-channel communication. What you will do Develop and maintain RESTful APIs and backend services using C#, .NET, and ASP.NET Core for Sent’s messaging platform. Write clean, efficient, and scalable code to support high message volumes across multiple channels. Monitor and improve system reliability, taking responsibility for uptime and performance. Respond quickly to issues as they arise. Integrate the platform with carrier networks, third-party services, and internal systems. Collaborate with frontend and DevOps teams to deliver complete features. Identify and resolve performance bottlenecks, optimize queries, and refine database schemas as the product evolves. Participate in architectural discussions and contribute to designing secure, scalable backend systems. Requirements Minimum 3 years of experience with C#, .NET, and ASP.NET Core, building production-ready backend services. Strong experience designing RESTful APIs, including versioning and developer usability. Solid foundation in relational databases: schema design, query optimization, and ensuring data integrity. Emphasis on security and reliability, including authentication, authorization, and planning for failure scenarios. Experience with high-availability systems is a plus, especially if you have maintained uptime in production environments. Why join Sent? Sent values craftsmanship, open communication, and meaningful results. Work on technical challenges at the core of messaging infrastructure and help shape how businesses connect with their customers.

MELLON Kosovo is a prominent subsidiary of Mellon Technologies and a proud member of the Mellon Group of Companies, established in 2013 in Pristina. We specialize in providing cutting-edge technological solutions and value-added services designed to meet the growing demands of financial institutions and organizations with significant consumer transaction operations. Our clientele includes Retail Banks, Public Utilities, Telecommunications Providers, and large Private Companies.We are on the lookout for a Banking Software Solutions Consultant who will be instrumental in identifying, developing, and securing opportunities for our innovative solutions and services. In this role, you will collaborate closely with the General Manager and technical team, playing a vital part in expanding our client base and fortifying existing relationships within the Kosovar market.Key ResponsibilitiesIdentify and qualify new business opportunities across target sectors such as banking, telecommunications, and utilities.Develop and nurture a robust sales pipeline, guiding opportunities from initial contact through to contract finalization.Conduct product demonstrations, presentations, and proof-of-concepts tailored for enterprise clients.Maintain existing accounts to promote retention and explore upselling opportunities.Arrange meetings with potential clients to elaborate on product features and advantages.Prepare and present compelling sales proposals and responses to RFPs.Generate reports on sales performance, including forecasts, quotas, and commission structures, while keeping account records up to date.Keep clients informed about pricing and delivery schedules.Follow up post-meeting to ensure client satisfaction and address any concerns.Process orders and follow up with clients to confirm receipt.Analyze sales data to recommend improvements in the sales process.

Pristina, Kosovo · In-Office Sent develops messaging infrastructure that helps businesses connect with customers across SMS, WhatsApp, iMessage, and RCS through a unified API. With $5.8 million in funding, the company is expanding its presence in Kosovo and building out the local team. Role overview The HR & Recruitment Specialist will play a central role in shaping Sent’s team in Kosovo. This position manages the full hiring process for local roles and provides day-to-day HR support in the Pristina office. What you will do Lead end-to-end recruitment for technical and operational positions, from sourcing candidates to closing offers. Work directly with hiring managers to define role requirements, refine candidate profiles, and keep searches on track. Support HR operations by onboarding new hires, maintaining employee records, and handling daily HR tasks as the office grows. Ensure a positive experience for candidates at every stage of the process. Apply knowledge of the local talent market to identify and attract strong candidates efficiently. Requirements Minimum of 3 years’ experience in HR, talent acquisition, or recruitment, including managing the entire hiring process. Experience recruiting for both technical and operational roles, with flexibility across functions. Strong communication and stakeholder management skills, able to build trust with both hiring managers and candidates. Highly organized and detail-oriented, comfortable managing multiple searches independently. Familiarity with employer branding and recruitment in Kosovo is a plus. Working at Sent Sent’s team in Pristina works closely with engineering and operations, contributing directly to projects that impact the business. The company values clear communication, quality work, and craftsmanship. For those interested in growing with a technology company, Sent offers the chance to make a meaningful contribution as the team expands in Kosovo.

Role overview Sutherland is hiring German-Speaking Customer Support Representatives in Pristina. This position centers on assisting customers in German, handling questions, and resolving issues to help clients have a positive experience. What you will do Communicate with customers in German by phone, email, or chat Answer inquiries and provide information about products or services Resolve problems and follow up to ensure satisfaction Requirements Fluency in German Strong communication skills Ability to work in Pristina

Fresha is looking for a Senior IT Operations Engineer in Pristina to help maintain and improve the company's IT infrastructure. This position focuses on keeping systems reliable and efficient as the organization grows. Role overview The Senior IT Operations Engineer will work on systems management and network administration. Daily tasks include monitoring system performance, identifying areas for improvement, and supporting ongoing operations. Collaboration with other teams is a key part of the role, especially when troubleshooting technical issues or rolling out enhancements. What you will do Maintain and optimize IT infrastructure for reliability and efficiency Manage systems and administer networks to support business needs Work with cross-functional teams to resolve technical problems Implement improvements that help Fresha scale operations Requirements Experience in systems management and network administration Strong troubleshooting and problem-solving skills Ability to collaborate effectively with other teams

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With over 130,000 businesses and more than 450,000 stylists and professionals using the platform, Fresha has facilitated over 1 billion appointments to date.Headquartered in London, UK, Fresha boasts 15 global offices distributed across North America, EMEA, and APAC regions.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while providing beauty and wellness professionals an all-inclusive software solution to efficiently manage their operations, including business software and financial technology tools.Fresha’s ecosystem equips merchants with everything required for seamless business operations, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory management, and team management.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with major tech platforms such as Instagram, Facebook, and Google.Position SummaryIn light of our thrilling and progressive growth trajectory, we are seeking an extraordinary Staff Engineer to join our global team.Reporting directly to the Head of Engineering for a specific tribe and collaborating with key stakeholders, you will take charge of the technical vision, strategy, and execution within your team, as well as proactively manage technical risks at Fresha.This role presents a fantastic opportunity for those eager to thrive in a fast-paced and dynamic environment.

About FreshaFresha stands as the foremost marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists using our platform, we have successfully processed over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha boasts 15 global offices across North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while beauty and wellness professionals leverage our all-in-one software and financial technology solutions to manage their operations effectively.Fresha’s ecosystem provides merchants with comprehensive tools to run their businesses seamlessly, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, inventory management, and team oversight.Our consumer marketplace enhances revenue potential for partner businesses by utilizing the advantages of online bookings and automated marketing through mobile applications and advanced integrations with major tech platforms like Instagram, Facebook, and Google.Role OverviewFresha is on the lookout for a Senior Platform Engineer specializing in Infrastructure, with a robust background in software development, either through professional experience or personal projects. As a member of our Platform and Infrastructure Engineering Team, you will play a pivotal role in advancing our platform and engineering department, ensuring that our engineers have access to optimal internal tools and resources, fostering a productive local developer experience, and enabling the delivery of cutting-edge features to our expanding platform.The mission of the Platform Team is to enhance the software development lifecycle to be Reliable, Secure, Fast, and Cost-effective. We prioritize our engineers' needs to maximize their productivity while optimizing our budget to remain flexible and aligned with business objectives. Our approach is centered around building simple, composable components.

About FreshaFresha stands out as the premier marketplace platform for beauty and wellness, relied upon by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists using our platform, we have successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices across North America, EMEA, and APAC.Our platform enables consumers to effortlessly discover, book, and pay for beauty and wellness appointments with local providers. Meanwhile, beauty and wellness professionals leverage our all-in-one platform to manage their operations through intuitive business software and cutting-edge financial technology solutions.Fresha’s ecosystem equips merchants with everything they require to operate their businesses seamlessly, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.By harnessing the power of online bookings and automated marketing through mobile applications and strategic integrations with industry leaders such as Instagram, Facebook, and Google, our consumer marketplace unlocks significant revenue potential for partner businesses.Role OverviewAt Fresha, we view AI as a transformative force for feature delivery, extending beyond mere coding assistance. Our engineers are equipped with top-notch tools (Claude, GitHub Copilot, Cursor) that minimize technical burdens, allowing them to concentrate on delivering impactful product features. We seek engineers who can effectively utilize these tools to enhance our 6-week cycles, expediting the transition from concept to code while ensuring robust technical oversight to validate, secure, and own the ultimate user experience.In light of our ambitious growth strategy, we are on the lookout for an outstanding Back-End Engineer to join our global team.As part of a cross-functional product team within a tribe, you will take charge of designing and developing applications while collaborating with team members across various layers of the software stack.

About FreshaFresha is the premier marketplace platform for beauty and wellness, relied upon by millions of consumers and businesses globally. With a clientele of over 130,000 businesses and 450,000 stylists and professionals worldwide, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates across 15 global offices throughout North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness services from local establishments. Simultaneously, beauty and wellness professionals utilize our all-in-one platform to effectively manage their operations, supported by intuitive business software and financial technology solutions.Fresha’s ecosystem equips merchants with all the necessary tools to operate seamlessly, facilitating appointment bookings, point of sale, customer record management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace enhances revenue potential for partner businesses by harnessing the power of online bookings and automated marketing through our mobile apps and advanced integrations with major technology brands like Instagram, Facebook, and Google.Role OverviewAt Fresha, we see AI as a transformative force for feature delivery, rather than just a coding assistant. We equip every engineer with cutting-edge tools (Claude, GitHub Copilot, Cursor) to minimize technical burdens—allowing you to focus on delivering impactful product features. We value engineers who can effectively utilize these tools to drive progress within our 6-week cycles, expediting the transition from concept to code while ensuring deep technical judgment to verify, secure, and own the final user experience.In light of our ambitious growth strategy, we are on the lookout for an extraordinary Frontend Engineer to join our global team.Collaborating within across-functional product team, your responsibilities will encompass designing and developing applications, as well as coordinating with other team members working across various layers of Fresha's infrastructure.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses around the globe. With over 130,000 businesses and more than 450,000 stylists utilizing our services, we have facilitated over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha boasts 15 global offices spanning North America, EMEA, and APAC.Our platform enables consumers to find, book, and pay for beauty and wellness appointments with local businesses. Simultaneously, beauty and wellness professionals leverage our all-in-one platform to streamline their operations through intuitive business software and advanced financial technology solutions.Fresha’s ecosystem equips merchants with all the necessary tools to manage their businesses efficiently, including appointment scheduling, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.The consumer marketplace enhances revenue opportunities for partner businesses by harnessing the potential of online bookings and automated marketing through mobile applications and robust integrations with major tech platforms like Instagram, Facebook, and Google.Role OverviewTo support our ambitious growth trajectory, we are on the lookout for a talented Senior Full Stack Engineer to join our dynamic global team.As part of our apps team within a tribe, you will be responsible for designing and developing APIs that support our Marketplace Native Apps, as well as coordinating feature and API development with your tribe and other teams.This role is an excellent fit for individuals eager to thrive in a fast-paced and evolving environment, who appreciate working autonomously, relish challenges, and possess a passion for innovation.

Join Sutherland as a Senior Associate in Customer Experience, where you will play a crucial role in enhancing customer satisfaction and loyalty. You will engage with customers, understand their needs, and provide solutions that enrich their experience with our services.

Join Fresha, a leading platform in the beauty and wellness industry, as a Professional Services Associate. In this key role, you will support our clients in utilizing our services effectively, ensuring they receive the highest level of support and guidance. You will be responsible for onboarding new clients, providing training on our software, and assisting them with any inquiries they may have. Your excellent communication skills and customer-focused approach will be crucial for enhancing client satisfaction.