Customer Success Internship - Implementation Engineer

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across t…

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

Design and implement Infrastructure-as-Code (IaC) solutions utilizing Terraform, CDK, or Pulumi.Create and maintain CI/CD pipelines for efficient Cloud Deployments.Develop custom automation solutions using Lambda Functions or Azure Functions.Demonstrate proficiency in programming languages including Python, JavaScript, Bash, PowerShell, and C#.Oversee code repositories and conduct peer code reviews to ensure quality standards.Maintain code hygiene and develop robust test cases for all solutions.Provide mentorship and training to junior engineers within the team.Work within Agile development frameworks to manage tasks effectively.Utilize Jira for task management, ensuring readiness for each sprint.Collaborate on proof of concept projects for strategic enterprise customers.Partner closely with customers to design, document, and implement complex integrations.Build and nurture strategic relationships with key contacts at major brands.Demonstrate excellent time management skills, handling multiple tasks and projects concurrently.Conduct analysis and audits on existing Helpshift implementations to identify areas for improvement.Become proficient in Helpshift’s suite of administrative tools, including AI products and mission-critical support functions.Work collaboratively with Account and Customer Success Managers to ensure overall customer satisfaction and success.Continuously enhance the development process through improved documentation and customer-facing content.

Role Overview: Join the dynamic team at MindTickle as a Customer Success Evangelist, where you will play a pivotal role in shaping the growth trajectory of a leading Silicon Valley enterprise. This unique position allows you to explore diverse use cases across various industries while collaborating with some of the brightest minds from our rapidly growing client base.Key Competencies Required: We envision this role necessitating a blend of three essential skill sets: Problem Solving, Product Insight, and Interpersonal Skills.Problem Solving: In this capacity, you will:Thoroughly understand clients’ business objectives and program goals.Foster product adoption and guarantee an outstanding user experience.Identify and address both overt and subtle customer challenges.Oversee the full customer lifecycle, including onboarding, planning, implementation, deployment, and ongoing engagement.Manage all aspects of your accounts, focusing on retention and opportunities for upselling.Product Insight: Your responsibilities will include:Being the voice of the customer for internal teams, especially the product team.Grasping the product philosophy and roadmap to effectively communicate them to customers.Utilizing analytics to discern usage trends and develop relevant metrics.Acquiring an in-depth understanding of the MindTickle product to deliver tailored solutions.Educating customers on MindTickle best practices and self-service options.Interpersonal Skills: You will need to:Collaborate with cross-functional and geographically diverse teams to ensure customers achieve their ROI.Set and manage customer expectations regarding product capabilities.Engage with customers, adopting multiple perspectives to resolve issues effectively.

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits—ensuring they operate securely in today's dynamic digital landscape.As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

Keywords International is looking for an Implementation Engineering Manager to guide its engineering team in Pune. This position centers on managing the execution of multiple engineering projects, keeping them on schedule and up to quality standards. Role overview The Implementation Engineering Manager will coordinate project delivery, working closely with cross-functional groups to support project goals. The role requires attention to both technical outcomes and process improvement. What you will do Oversee the implementation of engineering projects from planning through delivery Ensure projects meet established quality benchmarks and deadlines Work with teams across departments to develop solutions and streamline operations Requirements Experience leading engineering teams Strong project management skills Ability to collaborate with diverse teams and drive process improvements

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing ongoing support to address any concerns. You will collaborate closely with various teams to enhance customer experiences and drive retention.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business objectives using our cutting-edge analytics and business intelligence solutions. You will be the primary point of contact for our customers, guiding them through the onboarding process and ensuring they maximize the value of our products.Your responsibilities will include fostering strong relationships, understanding customer needs, and providing proactive support. You will collaborate with various internal teams to deliver exceptional customer experiences and drive product adoption.

While this role offers flexibility, our ideal candidate should be based in Pune to meet onsite work requirements.At Keywords Studios, we combine our passion for gaming, technology, and media to create a premier global services platform for the video games and entertainment industries. Our goal is to become the definitive provider of technical and creative services across diverse service lines, empowering leading content creators and publishers to harness our expertise throughout the lifecycle of interactive content.We are proud to be a trusted partner to many of the world's foremost video games and entertainment firms, collaborating from concept and development to live operations by leveraging the extensive range of our industry-leading service lines. Our partnerships enable our clients to remain agile and focused on delivering engaging experiences.At Keywords Studios, we value passionate, talented, and resourceful individuals. Human talent is our most significant asset, and we embrace diversity, celebrate uniqueness, and collaborate across over 70 facilities in 26 countries.Helpshift, a Keywords Studios company, is a leading AI-driven customer service platform utilized by some of the largest names in gaming, digital entertainment, and consumer technology. Helpshift empowers businesses to provide scalable, intelligent, and user-centric support experiences through conversational AI, automation, and live agent tools, serving millions of end-users worldwide. We are seeking an ambitious, experienced, and solutions-oriented individual who thrives in a fast-paced, cutting-edge technology environment to join our Implementations team.Keywords Studios is privately owned by an investor group led by EQT, alongside the Canada Pension Plan Investment Board and Temasek.For more information, visit www.keywordsstudios.com and www.helpshift.com.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

As an Implementation Lead at Ivalua, you will play a critical role in orchestrating the deployment of our innovative solutions. Your expertise will guide our clients through the implementation process, ensuring they derive maximum value from our products. You will be responsible for coordinating with cross-functional teams, managing project timelines, and delivering exceptional customer service throughout the project lifecycle.Your ability to lead teams, communicate effectively, and adapt to evolving project requirements will be key to your success in this role.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by constructing the essential infrastructure that drives the next wave of provider data solutions. Our platform serves as the definitive source for provider data, ensuring unmatched accessibility and reliability, making information actionable for the entire healthcare landscape.What distinguishes us? Our state-of-the-art, API-centric, and UI-neutral provider network management platform automates processes such as licensing, enrollment, credentialing, and network monitoring like never before. With direct connections to hundreds of primary data sources, we possess a unique advantage in enhancing visibility across the entire provider management spectrum. Our team boasts over 25 years of combined expertise in crafting provider data systems at Oscar Health, and we are supported by premier venture capitalists who align with our ambitious vision of creating a transformative healthcare cloud that eliminates barriers to provider data.However, our strength lies not just in technology but in the people who drive it. At CertifyOS, we nurture a meritocratic environment where every contribution is acknowledged and celebrated. Built on the pillars of trust, transparency, and accountability, we actively challenge conventional wisdom. We invite purpose-driven individuals like you to join us in this exciting journey as we redefine the landscape of healthcare data infrastructure.About the Role:In this critical position, you will spearhead the implementation and onboarding processes for new client partners at CertifyOS, as well as support existing clients looking to broaden their service offerings. You will engage with multiple clients, collaborate intensively with partner teams, and implement standardized processes to ensure the successful deployment of the CertifyOS product and its associated services. Your contributions will be vital in delivering a seamless client experience and facilitating their success.

Join us at TransPerfect as we embark on a thrilling new initiative to build a diverse team of HRIS Specialists across various specializations. This is your chance to be a pivotal part of our HRIS Implementation Specialist roles.By applying, you will be considered for one of the following exciting opportunities:Integrations & SecurityTime & Leave ManagementRecruitmentCompensationHCMBenefits & PayrollData & Document Migration

Join us at tgs as we embark on an exciting initiative to build a dedicated team of HRIS Implementation Specialists across various specializations. This is an excellent opportunity for professionals eager to make a significant impact in the realm of Human Resource Information Systems (HRIS).If you are interested in being part of one of the following specialized openings, we encourage you to apply:Integrations & SecurityTime & Leave ManagementRecruitmentCompensationHuman Capital Management (HCM)Benefits & PayrollData & Document Migration