Customer Service Representative - Quality Control

Join our dynamic team at tasq-work as a Customer Service Representative in Quezon City! We are seeking enthusiastic Call Center Agents who are dedicated to providing outstanding service to our valued clients. Your role will involve utilizing your exceptional communication skills, adept problem-solving abilities, and customer profiling expertise to create pos…

Tasq-Work is looking for a Retail Associate / Customer Service Representative to support a growing retail account in Cyberpark, Quezon City. This role centers on providing responsive and helpful service to customers through multiple channels. Strong communication skills, attention to detail, and a practical approach to problem-solving are essential. What you will do Respond to customer inquiries by phone, email, and chat in a prompt and professional manner. Work to resolve customer concerns and complaints, aiming to address issues on the first contact whenever possible. Keep accurate records of all customer interactions. Collaborate with team members to improve service processes. Provide clear and accurate information about products and services to help customers make informed decisions. Identify opportunities to improve the customer experience and suggest enhancements. Strive to meet or exceed individual and team performance targets. Location This position is based onsite at Cyberpark in Quezon City, Metro Manila, Philippines.

Join a dynamic team as a Customer Service Representative for a leading Ride Sharing account located in Anonas. In this role, you will be at the forefront of customer engagement, providing outstanding service by addressing inquiries, resolving customer issues, and meeting their diverse needs with professionalism.Key ResponsibilitiesRespond to customer inquiries through phone, email, and chat with professionalism and efficiency.Resolve customer issues and complaints with a focus on first-call resolution.Document all customer interactions accurately and thoroughly.Work collaboratively with team members to improve customer service processes.Deliver clear and precise information regarding products and services.Achieve or surpass both individual and team performance metrics.RequirementsMinimum of a high school diploma.At least 12 months of relevant BPO experience and 6 months of sales experience.Proficient in both spoken and written English.Willing to work fully on-site in Anonas, Quezon City.Available for graveyard shifts and flexible scheduling.Immediate availability is preferred.BenefitsComplimentary Health Maintenance Organization (HMO) coverage.Dependent coverage at no additional cost.Night shift differential pay.Performance-based incentives.Note: Job placement is subject to the final company or account assignment.

Join our dynamic team at tasq-work as a Customer Service Representative for our rapidly expanding Ride Sharing account in Anonas. In this role, you will provide outstanding service to our valued clients by efficiently addressing inquiries, resolving issues, and catering to customer needs.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-call resolutionMaintain precise and detailed records of customer interactionsCollaborate with team members to improve customer service processesDeliver clear and accurate information about products and servicesAchieve or surpass individual and team performance objectivesRequirementsHigh school diploma or equivalent requiredMinimum of 1 year BPO experience with at least 6 months in chat support OR 1 year of payroll experienceProficient in both spoken and written EnglishWilling to work fully on-site in Ortigas, Pasig CityAvailable to work on a graveyard shift and flexible schedulingAvailability to start as soon as possibleBenefitsComplimentary HMOCoverage for dependentsNight shift differential payIncentives programsPlease note that employment is contingent upon the final company or account assignment.

Guest Services Representatives at rhg play a key role in ensuring every guest receives attentive service from arrival through departure at the Quezon City property. This position centers on supporting guests and maintaining a welcoming atmosphere throughout their stay. Key responsibilities Respond to guest inquiries with professionalism and care Manage check-in and check-out procedures efficiently Address guest needs promptly to help create a positive experience Support a friendly and inviting environment across the property

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

Role Overview WNS Global Services is hiring a Customer Specialist for its Bridgetowne site in Quezon City. This role serves as the first point of contact for clients, focusing on prompt and effective support. What You Will Do Respond to customer inquiries through multiple channels Share accurate product and service information Resolve complaints efficiently and professionally Work to maintain strong customer satisfaction Coordinate with other teams to improve service delivery Who We’re Looking For Applicants should bring experience in customer service and a commitment to helping clients. A track record of delivering quality support is important for this position.

Join our dynamic team at tasq-work as a Technical Support Representative in the thriving area of Quezon City. You will play a vital role in providing outstanding service to our esteemed clients through efficient communication, adept problem-solving, and precise customer profiling.Key ResponsibilitiesAddress customer inquiries promptly and professionally via phone, email, and chat.Effectively resolve customer issues and complaints with an emphasis on first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers with their needs.Proactively identify avenues to improve the overall customer experience.Achieve or surpass individual and team performance targets.

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

Role Overview WNS Global Services is hiring an experienced Customer Specialist for the Eastwood Site in Quezon City. This role centers on delivering responsive and thoughtful support to customers, handling inquiries, and ensuring a positive experience with every interaction. What You Will Do Engage with clients to address questions and concerns Resolve customer issues promptly and professionally Maintain high standards of service quality and customer satisfaction What We’re Looking For Previous experience in customer service Strong communication and problem-solving skills Professional approach and dedication to helping others If you are ready to bring your customer service experience to a team that values quality and care, consider joining WNS Global Services at our Eastwood Site.

Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.

Join our dynamic team at Bluelight Consulting as a Quality Assurance Manual Tester. This remote position offers you the opportunity to leverage your skills in ensuring software quality and reliability. You will be responsible for developing and executing test plans, identifying bugs, and collaborating with developers to enhance product quality.

Join our dynamic team at Bestank Manufacturing Corporation as a Sales Representative. In this role, you will be responsible for driving sales growth by building relationships with customers, understanding their needs, and providing them with tailored solutions. You will engage with clients through various channels and work closely with our marketing team to develop strategies that enhance our market presence.

About Teamified Teamified partners with leading enterprises and digital businesses in Australia, helping them build skilled remote teams in India and Sri Lanka. The company’s workforce includes over 200 engineers, testers, product managers, and other specialists who support more than 20 partners. Teamified emphasizes strong relationships, trust, and integrity throughout its hiring process, and is also developing new technology products to improve outcomes for clients, partners, and employees. About the Client This role supports a top technology and payments solutions provider serving clients across Australia and New Zealand. The client delivers a range of products covering both traditional and digital payment systems. Known for addressing complex payment challenges, they focus on responsible environmental and social practices and prioritize excellent customer service. Role Overview: Technical Support Representative The Technical Support Representative will provide timely and effective technical support to clients. This position requires a customer-focused approach to ensure service quality and client satisfaction.

About the Role WNS Global Services is hiring entry-level Customer Specialists for our Bridgetowne site in Quezon City. This position is open to recent graduates interested in starting a career in customer service. What You Will Do Handle customer inquiries and provide clear, helpful responses Offer support and practical solutions to address customer needs Represent the company with professionalism and care during every interaction Who Should Apply Fresh graduates eager to build experience in customer service Individuals who enjoy helping others and solving problems Candidates comfortable working onsite at the Bridgetowne location

Teamified partners with leading enterprises and digital-native businesses in Australia, helping them build and manage remote teams in India and Sri Lanka. With more than 200 professionals across engineering, testing, and product management, Teamified supports over 20 partners and is developing its own technology solutions to improve service offerings. The company values strong relationships, trust, and effective hiring practices to deliver results for clients, partners, and employees. This Technical Support Representative role is for a client recognized as a leader in technology and payment solutions across Australia and New Zealand. The client offers products covering both traditional and digital payment systems, serving a diverse range of businesses. They are committed to responsible environmental and social practices and place a high priority on customer service. Role overview The Technical Support Representative will provide timely and effective technical support to clients, focusing on resolving customer inquiries and technical issues. This position plays a key part in ensuring clients receive high-quality service and support. What you will do Deliver prompt technical assistance to clients, addressing both product and service-related questions Resolve customer issues efficiently to maintain exceptional service standards Support a range of payment solutions, including traditional and digital systems Requirements Experience in technical support or a related customer service role Strong communication and problem-solving skills Ability to work effectively with clients to resolve technical inquiries This position is based in Quezon City, Metro Manila, Philippines.

Become an integral part of a dynamic team as a Technical Support Representative for a US Payroll Account based in Quezon City. In this role, you will be responsible for delivering exceptional service to our clients, utilizing your technical knowledge and outstanding customer service abilities.Key ResponsibilitiesProvide assistance to customers with inquiries regarding human capital management systems and services through various communication channels including phone, email, and chat.Efficiently diagnose and troubleshoot technical issues.Record and monitor customer interactions and technical problems within the system.Offer detailed guidance and solutions to enhance the user experience.Work closely with internal teams to ensure prompt resolution of issues.Maintain an in-depth understanding of company products and services to provide knowledgeable support.Meet and exceed performance targets focused on customer satisfaction and problem resolution.RequirementsMinimum of a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).At least 1 year of experience in handling an international voice account.Experience with human capital management tools such as Kronos or Workday is a plus.Experience in telecommunications or troubleshooting is advantageous.Fluency in both spoken and written English is required.Willingness to work fully on-site in Quezon City.Able to work on a shifting schedule.Availability to start as soon as possible.BenefitsFree Health Maintenance Organization (HMO) coverage.Night shift differential pay.Incentives for program performance.Opportunities for career growth (pioneering account).Please note that this position is contingent upon the final company or account assignment.