Deputy Manager - Process Train

Join our dynamic team as a Deputy Manager - Process Train at WNS Global Services. In this pivotal role, you will oversee and optimize operations, ensuring efficiency and excellence in our process management. You will collaborate with cross-functional teams to drive improvements and foster a culture of continuous enhancement.

As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic thinker with a strong background in process training and development.

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!

Start Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Quezon City)Nature of the Account: UK Financial CollectionsShift Schedule | Restdays: Shifting schedules, UK time

Role Overview tasq-work is seeking an Instructional Designer for its Contact Center team in Bridgetowne, Quezon City. This role is fully onsite and follows a 9pm to 6am schedule. What You Will Do Design and develop training content for new hire onboarding and ongoing learning programs within the Service Operations Contact Center. Implement instructional materials to support both initial and continuous employee development. Create and maintain knowledge management resources aimed at improving operational efficiency. Work Details Location: Bridgetowne, Quezon City, Metro Manila, Philippines Work Setup: 100% onsite Schedule: 9pm to 6am

Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.

Join Accor Hotels as a MICE Manager, where you will lead our Meetings, Incentives, Conferences, and Exhibitions initiatives. Your expertise will help create unforgettable experiences for our clients and establish lasting relationships within the industry.

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a company culture that promotes high performance and employee morale.Developing and leading high-performing teams through comprehensive coaching and support.Implementing and ensuring adherence to internal processes through quality control and KPI monitoring.Training and supporting team members to effectively engage in the operations planning process.Strategically planning and executing initiatives aimed at achieving growth through customer-centric collaboration, enhancing revenue through targeted business strategies.Creating and managing projects aligned with the vision of the CEO and executive team.Facilitating cross-functional collaboration across all business areas.

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Join the Fredley Group of Companies as a Key Account Manager in the Food & Beverages sector! In this pivotal role, you will build and maintain strong relationships with our key clients, driving sales growth and ensuring customer satisfaction. You will be responsible for identifying new business opportunities, developing account strategies, and collaborating with cross-functional teams to achieve our business goals.

As a Client Services Manager at Global Medical Virtual Assistants, you will lead and inspire a dedicated team of virtual assistants. Your primary responsibility will be to align the performance of our virtual assistants with the expectations of our esteemed clients, ensuring satisfaction and operational excellence.Key Responsibilities:Overseeing daily operations, planning, and problem-solving for Medical Client-VA teams to achieve client-set targets.Collaborating with clients to develop task lists aimed at enhancing productivity and profitability for their businesses and Client-VA relationships.Assisting clients in expanding their businesses by leveraging the diverse services offered by Global Medical.Managing relationships between Medical Clients and their virtual assistants, addressing needs, and ensuring high-quality service delivery.Proactively mitigating concerns, anticipating growth, identifying trends, and handling escalations and negotiations as needed.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 8pm - 5am or 11pm - 8am (final schedule to be discussed with the Hiring Manager); Fixed weekends offEssential Requirements:Minimum of 2 years of relevant experienceProven ability to manage multiple teams simultaneously, including compliance and performance oversightFamiliarity with technology productsExperience in the BPO industry, specifically with B2B clients in the US marketExceptional English communication skillsCollege education with Transcript of Records (TOR)Key Responsibilities:Oversee daily operations across Product, Project, IT, and Accounting teams to ensure optimal performance in alignment with organizational objectives.Assess operational processes to identify areas for growth and lead cross-functional projects to ensure timely completion.Collaborate with IT and Accounting departments to enhance systems and maintain financial accuracy.Create and implement operational policies, manage resources and timelines, and encourage continuous improvement initiatives.Promote effective communication and teamwork to build a cohesive, high-achieving organization.

Role Overview Kenangan Coffee, part of the Fredley Group of Companies, is hiring a Store Manager for its Quezon City location. This role leads the store team and keeps daily operations running smoothly. Main Responsibilities Oversee daily store operations Support and guide team members Maintain high standards for customer service Work to achieve sales targets and support business growth What Success Looks Like Customers leave satisfied and eager to return The team works together efficiently and positively Sales goals are met or exceeded This position is based in Quezon City.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

Key Responsibilities:Oversee and optimize daily departmental operations.Drive franchising and business development strategies.Evaluate and report on the success of franchising campaigns.Collect and analyze business metrics, creating comprehensive reports for senior management.Collaborate with executive leadership, marketing teams, and department heads to formulate franchising strategies for our brands.Identify and assess new market opportunities and potential franchise locations.Ensure franchise compliance with brand standards, operational procedures, and promotional guidelines.Perform additional tasks as assigned.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM - 3 PM; Fixed weekends off