Operations Manager

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a compa…

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 8pm - 5am or 11pm - 8am (final schedule to be discussed with the Hiring Manager); Fixed weekends offEssential Requirements:Minimum of 2 years of relevant experienceProven ability to manage multiple teams simultaneously, including compliance and performance oversightFamiliarity with technology productsExperience in the BPO industry, specifically with B2B clients in the US marketExceptional English communication skillsCollege education with Transcript of Records (TOR)Key Responsibilities:Oversee daily operations across Product, Project, IT, and Accounting teams to ensure optimal performance in alignment with organizational objectives.Assess operational processes to identify areas for growth and lead cross-functional projects to ensure timely completion.Collaborate with IT and Accounting departments to enhance systems and maintain financial accuracy.Create and implement operational policies, manage resources and timelines, and encourage continuous improvement initiatives.Promote effective communication and teamwork to build a cohesive, high-achieving organization.

Role Overview WNS Global Services seeks a Healthcare Operations Supervisor/Manager to guide daily operations for healthcare support teams in Quezon City. This leadership position focuses on maintaining high service standards and compliance across all activities. Main Responsibilities Supervise and mentor a team of healthcare professionals Oversee workflow and manage team schedules Identify and implement process improvements to boost efficiency Monitor performance metrics and address gaps Promote a collaborative, high-performance team culture Ensure adherence to industry standards and company policies What Success Looks Like Consistent delivery of quality healthcare support services Effective coaching and development of team members Ongoing improvements in operational processes Strong compliance with healthcare regulations

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

Role Overview WNS Global Services is hiring for leadership positions within the Healthcare Operations division in Quezon City. These roles focus on guiding teams, managing daily operations, and driving improvements in healthcare service delivery. What You Will Do Oversee healthcare operations to maintain smooth, effective processes Implement strategies to increase efficiency and improve outcomes Lead and support teams to achieve quality goals Who We’re Looking For Experience managing operations, ideally in a healthcare setting Strong leadership skills and a focus on results Commitment to improving healthcare delivery

About the Role WNS Global Services is hiring for Operations Leadership roles focused on the travel sector in Quezon City. These positions involve guiding teams, improving processes, and supporting a culture of ongoing growth. What You Will Do Lead and support teams within travel operations Shape and execute strategies that improve customer experience and operational efficiency Champion continuous improvement initiatives Who We’re Looking For We seek professionals with experience in operations leadership, especially those comfortable working in environments where priorities can shift quickly. Strong communication and a focus on both people and process improvement will help drive success in this role.

Lead Operations in Insurance at WNS Global Services WNS Global Services is growing its operations leadership team in Quezon City, focused on the insurance sector. We are looking for leaders with a strong track record in managing teams and improving processes within busy settings. What You Will Do Guide teams to meet and exceed business goals Identify ways to improve operational efficiency Support and develop team members to deliver strong results Drive performance across key insurance operations Who We’re Looking For Experienced leaders with a background in operations Comfort working in the insurance industry or related sectors Strong focus on process improvement and team development Ability to adapt and guide teams through change

Lead Operations in Banking and Finance WNS Global Services is hiring for leadership positions focused on banking and finance operations in Quezon City. These roles call for individuals who bring strategic insight, a commitment to strong processes, and experience guiding teams to meet ambitious goals. What We Look For Experience managing operations within banking or financial services Ability to drive performance and support continuous improvement Strategic mindset with a focus on results Join a team that values operational excellence and leadership in a key sector.

Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 6am to 3pm; Fixed weekends offEssential Qualifications:A minimum of 7 years of comprehensive experience in supply chain management.At least 3 years of experience in a leadership role, ideally at a supervisory level.Proficiency in Mandarin at HSK 4 level or higher.College education with a Transcript of Records (TOR).Key Responsibilities:Leadership & Team DevelopmentMotivate and lead the Philippine Supply Chain team, establishing a culture of high performance and accountability with clearly defined roles, responsibilities, and KPIs.Operational Excellence & ExecutionManage all aspects of supply chain operations, including demand planning, purchasing, order processing, payment workflows, and inventory management to ensure efficient flow and avoid stockouts or bottlenecks.Strategic Planning & Risk ManagementDevelop and implement strategic supply chain initiatives in alignment with business objectives; conduct thorough risk assessments across suppliers, production, inventory, and logistics, supported by strong contingency plans to ensure supply continuity.Cross-Functional CollaborationAct as the primary liaison for the Philippine team with US Supply Chain, Accounting, Sales, and Production teams, ensuring timely and clear communication regarding operations, risks, and strategic priorities.Collaborate closely with Sales, Finance, and Production teams to align efforts with business goals and foster cooperative problem-solving across departments.Supplier & Vendor ManagementPromote supplier excellence by ensuring compliance with quality, delivery, cost, and resilience standards; conduct comprehensive evaluations alongside US and China teams to assess quotes, lead times, capacities, risks, and costs.#TASQCorp

We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!

Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.

Join Accor Hotels as a MICE Manager, where you will lead our Meetings, Incentives, Conferences, and Exhibitions initiatives. Your expertise will help create unforgettable experiences for our clients and establish lasting relationships within the industry.

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

Join the Fredley Group of Companies as a Key Account Manager in the Food & Beverages sector! In this pivotal role, you will build and maintain strong relationships with our key clients, driving sales growth and ensuring customer satisfaction. You will be responsible for identifying new business opportunities, developing account strategies, and collaborating with cross-functional teams to achieve our business goals.

As a Client Services Manager at Global Medical Virtual Assistants, you will lead and inspire a dedicated team of virtual assistants. Your primary responsibility will be to align the performance of our virtual assistants with the expectations of our esteemed clients, ensuring satisfaction and operational excellence.Key Responsibilities:Overseeing daily operations, planning, and problem-solving for Medical Client-VA teams to achieve client-set targets.Collaborating with clients to develop task lists aimed at enhancing productivity and profitability for their businesses and Client-VA relationships.Assisting clients in expanding their businesses by leveraging the diverse services offered by Global Medical.Managing relationships between Medical Clients and their virtual assistants, addressing needs, and ensuring high-quality service delivery.Proactively mitigating concerns, anticipating growth, identifying trends, and handling escalations and negotiations as needed.

Role Overview Kenangan Coffee, part of the Fredley Group of Companies, is hiring a Store Manager for its Quezon City location. This role leads the store team and keeps daily operations running smoothly. Main Responsibilities Oversee daily store operations Support and guide team members Maintain high standards for customer service Work to achieve sales targets and support business growth What Success Looks Like Customers leave satisfied and eager to return The team works together efficiently and positively Sales goals are met or exceeded This position is based in Quezon City.

The Mid-Level Operations Analyst plays a crucial role in our organization by collecting, organizing, interpreting, and analyzing complex data sets. The ideal candidate will be proficient in ensuring data integrity through scrubbing and documentation, as well as generating insightful queries, views, and reports to inform business decisions.