Remote Technical Support Specialist

About Teamified Teamified works with top enterprises and digital companies in Australia, helping them build remote teams in India, the Philippines, and Sri Lanka. The company focuses on recruiting skilled professionals for technology projects and currently has over 200 team members, including engineers, testers, and product managers, supporting more than 20 …

About Teamified Teamified partners with leading enterprises and digital businesses in Australia, helping them build skilled remote teams in India and Sri Lanka. The company’s workforce includes over 200 engineers, testers, product managers, and other specialists who support more than 20 partners. Teamified emphasizes strong relationships, trust, and integrity throughout its hiring process, and is also developing new technology products to improve outcomes for clients, partners, and employees. About the Client This role supports a top technology and payments solutions provider serving clients across Australia and New Zealand. The client delivers a range of products covering both traditional and digital payment systems. Known for addressing complex payment challenges, they focus on responsible environmental and social practices and prioritize excellent customer service. Role Overview: Technical Support Representative The Technical Support Representative will provide timely and effective technical support to clients. This position requires a customer-focused approach to ensure service quality and client satisfaction.

Join our dynamic team at tasq-work as a Technical Support Representative in the thriving area of Quezon City. You will play a vital role in providing outstanding service to our esteemed clients through efficient communication, adept problem-solving, and precise customer profiling.Key ResponsibilitiesAddress customer inquiries promptly and professionally via phone, email, and chat.Effectively resolve customer issues and complaints with an emphasis on first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers with their needs.Proactively identify avenues to improve the overall customer experience.Achieve or surpass individual and team performance targets.

Teamified partners with leading enterprises and digital-native businesses in Australia, helping them build and manage remote teams in India and Sri Lanka. With more than 200 professionals across engineering, testing, and product management, Teamified supports over 20 partners and is developing its own technology solutions to improve service offerings. The company values strong relationships, trust, and effective hiring practices to deliver results for clients, partners, and employees. This Technical Support Representative role is for a client recognized as a leader in technology and payment solutions across Australia and New Zealand. The client offers products covering both traditional and digital payment systems, serving a diverse range of businesses. They are committed to responsible environmental and social practices and place a high priority on customer service. Role overview The Technical Support Representative will provide timely and effective technical support to clients, focusing on resolving customer inquiries and technical issues. This position plays a key part in ensuring clients receive high-quality service and support. What you will do Deliver prompt technical assistance to clients, addressing both product and service-related questions Resolve customer issues efficiently to maintain exceptional service standards Support a range of payment solutions, including traditional and digital systems Requirements Experience in technical support or a related customer service role Strong communication and problem-solving skills Ability to work effectively with clients to resolve technical inquiries This position is based in Quezon City, Metro Manila, Philippines.

Become an integral part of a dynamic team as a Technical Support Representative for a US Payroll Account based in Quezon City. In this role, you will be responsible for delivering exceptional service to our clients, utilizing your technical knowledge and outstanding customer service abilities.Key ResponsibilitiesProvide assistance to customers with inquiries regarding human capital management systems and services through various communication channels including phone, email, and chat.Efficiently diagnose and troubleshoot technical issues.Record and monitor customer interactions and technical problems within the system.Offer detailed guidance and solutions to enhance the user experience.Work closely with internal teams to ensure prompt resolution of issues.Maintain an in-depth understanding of company products and services to provide knowledgeable support.Meet and exceed performance targets focused on customer satisfaction and problem resolution.RequirementsMinimum of a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).At least 1 year of experience in handling an international voice account.Experience with human capital management tools such as Kronos or Workday is a plus.Experience in telecommunications or troubleshooting is advantageous.Fluency in both spoken and written English is required.Willingness to work fully on-site in Quezon City.Able to work on a shifting schedule.Availability to start as soon as possible.BenefitsFree Health Maintenance Organization (HMO) coverage.Night shift differential pay.Incentives for program performance.Opportunities for career growth (pioneering account).Please note that this position is contingent upon the final company or account assignment.

About Our ClientOur client is a premier managed IT services provider, dedicated to delivering dependable, secure, and scalable technology solutions tailored for businesses. They offer a comprehensive suite of services, including proactive IT support, cloud solutions, and security-focused strategies to facilitate smooth daily operations.About TeamifiedTeamified serves as a strategic talent partner, assisting organizations in constructing top-notch remote teams across IT, software, product development, and digital innovation. We collaborate with leading enterprises and rapidly growing tech companies globally, enabling them to tap into world-class talent and expedite growth. With a global footprint, our mission is to simplify, accelerate, and make the process of building high-performing global teams cost-effective. Teamified proudly supports hundreds of clients with a workforce of over 200 engineers, testers, product managers, designers, and tech specialists delivering impactful solutions daily.Job Summary:As a Level 2 IT Support Engineer, you will deliver sophisticated technical support by addressing escalated issues, managing cloud and Microsoft environments, and upholding security and infrastructure operations. This role demands deep technical expertise, outstanding communication abilities, and a capacity to work autonomously while collaborating with team members and engaging with clients in a customer-centric role.Responsibilities:Deliver Level 2 technical support for escalated help desk tickets and client inquiries, ensuring prompt issue resolution and accurate documentation.Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.Administer Microsoft 365 environments, handling user management, security policies, email configurations, and access controls.Support and maintain AD environments, managing user accounts, group policies, permissions, and directory services.Effectively manage calls and tickets using the help desk system, providing status updates and clear communication.Assist with security administration, including MFA, conditional access, email security, and basic incident response.Operate within a Microsoft Teams environment to coordinate with team members and clients.Provide customer-facing support, articulating complex technical concepts clearly to clients.Escalate intricate issues to Level 3 engineers when necessary and support the implementation of solutions.Document resolutions, procedures, and system changes with clarity and precision.

Join Intellect, a pioneering global leader in mental health technology, actively serving over 100 markets around the world. We collaborate with Fortune 500 companies, governmental bodies, and leading tech platforms to provide essential crisis care, trauma support, and promote workforce wellbeing on a large scale.As we expand our Trust & Safety clinician network, we are seeking dedicated professionals to deliver high-quality, trauma-informed support to individuals experiencing crises or high-stress situations. Whether you have prior experience in trauma and Trust & Safety work or are eager to enhance your skills through our comprehensive in-house training and supervision, we invite you to connect with us.Why Join Us?Flexible Employment Options: Choose from freelance, part-time, or full-time positions.Competitive Compensation & Flexible Scheduling: Tailored to meet your needs.In-House Trauma Training & Supervision: Perfect for those new to Trust & Safety work.Minimal Administrative Burden: We take care of scheduling, billing, and operational support.Ongoing Supervision & CPD/CE Credits: Regular supervision sessions every two months.Diverse Clientele: Engage with both local users and global Trust & Safety teams.Additional Opportunities: Participate in webinars, crisis helplines, content creation, and clinical leadership pathways for career advancement.Your Responsibilities:Provide 1:1 onsite or telehealth trauma-informed support to Intellect’s clients.Assist individuals in Trust & Safety teams, high-stress roles, or post-trauma scenarios.Collaborate with our internal clinical team to enhance programs and share best practices.Be adaptable to onsite work based on client needs.Preferred Qualifications: (Not mandatory; in-house training available for those keen to learn)Experience in trauma, crisis support, or Trust & Safety teams.Proficiency in trauma-informed modalities such as:Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)Eye Movement Desensitization and Reprocessing (EMDR)Dialectical Behavior Therapy (DBT) for trauma survivorsSomatic Experiencing (SE)Prior experience with Employee Assistance Programs (EAP) and/or adult counseling.Ready to Make a Difference?If you're looking to contribute meaningfully to trauma and crisis support and be part of a mission-driven global team, we encourage you to apply. With various freelance, part-time, and full-time roles available, this is an exciting opportunity to expand your practice and join one of the fastest-growing mental health platforms globally.

Teamified partners with leading enterprises and innovative digital businesses across Australia, assisting them in building their remote teams in India, the Philippines, and Sri Lanka. With a commitment to excellence, we have assembled a diverse group of over 200 professionals, including engineers, testers, and product managers, collaborating with more than 20 partners. Our focus is on enhancing the way organizations construct and manage their remote teams through fostering strong relationships, trust, integrity, and a vibrant company culture. Furthermore, we are actively developing our own technological product offerings. Our mission is to achieve optimal outcomes for our customers, partners, and team members.About the Role:As a Technical Recruiter, you will specialize in sourcing, evaluating, and attracting exceptional talent to fulfill the technical needs of our organization. Your role is pivotal in cultivating and sustaining a strong team of IT professionals, ensuring our company remains a leader in technological advancements.Key Responsibilities:Candidate Sourcing and Outreach: Leverage multiple sourcing channels, including job boards, social media, professional networks, and industry events, to identify and engage potential candidates. Proactively connect with passive talent and build a pipeline for future hiring needs. Collaborate with the marketing team to craft compelling job postings that accurately represent the opportunities available within our organization. Candidate Assessment: Conduct in-depth technical screenings and interviews to assess candidates’ skills, experience, and cultural fit. Work closely with hiring managers to comprehend specific technical requirements for each position. Utilize appropriate assessment tools and techniques to gauge candidates' proficiency in programming languages, systems, and other IT-related competencies. Talent Acquisition Strategy: Design and implement effective talent acquisition strategies for IT roles, staying updated on industry trends and best practices. Collaborate with hiring managers and department leaders to understand the organization’s long-term goals and skill requirements. Relationship Building: Forge and maintain strong relationships with candidates, ensuring a positive experience throughout the recruitment journey. Network with industry professionals, attend conferences, and engage in relevant events to expand the talent pool and enhance the company's employer brand. Collaboration with Hiring Teams: Partner with hiring managers and technical leads to grasp team dynamics, project requirements, and specific technical needs.

Join Intellect, a premier global mental health technology firm operating in over 100 markets around the world. We collaborate with Fortune 500 companies, governments, and top technology platforms to provide comprehensive crisis care, trauma support, and workforce wellbeing at a large scale.We are in the process of expanding our Trust & Safety clinician network to offer high-quality, trauma-informed support for individuals facing crises or working in high-stress environments. Whether you are an experienced professional in trauma and T&S work or eager to enhance your skills through our in-house training and supervision, we invite you to connect with us.Why Choose Intellect?Flexible Employment: Options include freelance, part-time (a few days per week), or full-time (5 days a week).Competitive Compensation: Enjoy attractive pay with a flexible schedule.Comprehensive In-house Training: Receive trauma training and supervision if you are new to T&S work.Reduced Administrative Responsibilities: We handle scheduling, billing, and operational support.Ongoing Supervision & Professional Development: Regular supervision every two months, along with CPD/CE credits.Varied Clientele: Work with local users and global Trust & Safety teams.Additional Opportunities: Participate in webinars, crisis helplines, content creation, and clinical leadership pathways for career advancement.Your ResponsibilitiesProvide 1:1 onsite or telehealth trauma-informed support to Intellect’s clients.Assist individuals working in Trust & Safety teams, high-pressure roles, or post-trauma environments.Collaborate with our internal clinical team to enhance programs and share best practices.Be available for onsite work as required by client needs.Preferred Qualifications (not mandatory; in-house training provided)Experience in trauma, crisis support, or Trust & Safety teams.Proficiency in trauma-informed modalities such as:Trauma-Focused Cognitive Behavioural Therapy (TF-CBT)Eye Movement Desensitization & Reprocessing (EMDR)Dialectical Behaviour Therapy (DBT) for trauma survivorsSomatic Experiencing (SE)Prior experience with Employee Assistance Programs (EAP) and/or adult counselling.Let's Connect!If you are passionate about making a significant impact in trauma and crisis support and want to be part of a mission-driven global team, we are excited to hear from you. With various freelance, part-time, and full-time positions available, this is an excellent opportunity to grow your practice while joining one of the fastest-growing mental health platforms worldwide.

Datex Corporation is a leading B2B SaaS provider specializing in warehouse management solutions. We are currently on the lookout for a dedicated and skilled Digital Marketing Specialist to join our team on a full-time contract basis for an initial period of three months. This role is crucial for stabilizing, optimizing, and enhancing our paid media initiatives while executing tactical SEO strategies.This is a hands-on role where you will be directly involved in the execution of marketing strategies. The contract will begin with a focus on paid advertisements and SEO, with the possibility of transitioning to a permanent position based on your performance and mutual compatibility.We are seeking a proactive and self-motivated individual who takes full ownership of their contributions. In this position, you will operate as the B2B Digital Marketing Specialist, reporting to the Senior Director of Marketing and collaborating closely with the marketing team.

About Our ClientOur client is a distinguished family-owned enterprise located on the beautiful Central Coast of New South Wales, dedicated to serving both residential and commercial clients between Sydney and Newcastle. They focus on providing outstanding air conditioning solutions, encompassing supply, installation, and maintenance, prioritizing quality, dependability, and customer satisfaction.About TeamifiedTeamified is a leading talent partner committed to assisting companies in building exceptional remote teams across sectors such as IT, software, product development, and digital innovation. We partner with renowned enterprises and rapidly growing tech companies globally, facilitating access to world-class talent and fostering accelerated growth. Our operations span across the globe, with a mission to simplify, expedite, and make the process of building high-performing global teams cost-effective. Teamified proudly collaborates with hundreds of clients, employing over 200 engineers, testers, product managers, designers, and technology specialists who deliver impactful solutions daily.Job Summary:We are in search of a meticulous and proactive Energy Rebate Specialist to take charge of the end-to-end management of our client's energy rebate program. You will utilize our job management system (SRO) to oversee tasks, monitor key performance indicators, and maintain organized workflows to ensure efficient processing of rebates. This remote position requires an individual capable of working independently, communicating effectively, and demonstrating exceptional attention to detail while adhering to Australian working hours. The perfect candidate will possess prior experience with rebate programs, job management software, or administrative roles within the trades, utilities, or energy sectors.Key Responsibilities:Oversee the comprehensive lifecycle of the energy rebate application process, from initial job setup to final submission.Maintain and monitor checklists for each job, ensuring all necessary steps are completed accurately and punctually.Collect, organize, and verify relevant before-and-after photographs and supporting documentation to comply with rebate program requirements.Communicate effectively with installers, technicians, and internal team members to ensure tasks are completed and documented accurately.Update rebate records in spreadsheets or within the Simpro job management system, promptly flagging any missing information or discrepancies.Ensure adherence to program guidelines, deadlines, and reporting requirements while maintaining a keen attention to detail throughout the process.Provide regular updates on the status of applications and escalate issues promptly to the client or account manager to prevent delays.Manage tasks and workflows within the Simpro job management system for timely completion.Proactively communicate updates, inquiries, and potential issues to both the client and account manager.Organize documentation, portal entries, and records to ensure accuracy and completeness.

Teamified partners with leading enterprises and innovative digital businesses across Australia to help them establish their remote teams in India, the Philippines, and Sri Lanka. We take pride in assembling exceptional teams dedicated to advancing groundbreaking technological advancements. Currently, Teamified boasts over 200 talented professionals, including engineers, testers, and product managers, collaborating with more than 20 partners. Our mission is to enhance the way organizations develop and manage their remote teams by fostering strong working relationships, trust, integrity, culture, and effective hiring processes. Additionally, we are in the process of developing our own technology product offerings to deliver outstanding results for our clients, partners, and team members.About the Role:As a Technical Recruiter specializing in IT roles, your main responsibility will be to identify, evaluate, and attract top-tier talent to fulfill the technical needs of our organization. You will play a vital role in building and sustaining a strong team of skilled IT professionals, ensuring that we remain at the forefront of technological innovation.Candidate Sourcing and Outreach:In this role, you will:Leverage a variety of sourcing channels, including job boards, social media, professional networks, and industry events, to discover and engage potential candidates.Proactively connect with passive candidates and establish a pipeline for future recruitment needs.Collaborate with the marketing team to craft compelling job postings that accurately represent the opportunities available within our organization.Candidate Assessment:Your responsibilities will also include:Conducting comprehensive technical screenings and interviews to assess candidates' skills, experience, and cultural fit.Working closely with hiring managers to understand specific technical requirements and expectations.

Role Overview WNS Global Services is looking for a GDS Travel and Sales Account Specialist to join the team in Quezon City. This position focuses on supporting clients through global distribution systems (GDS), aiming to deliver strong service and boost sales results. What You Will Do Manage client accounts and maintain ongoing relationships Analyze travel data to identify trends and opportunities Recommend travel solutions tailored to client needs Work with a range of clients, each with unique travel requirements What Sets This Role Apart This role offers the chance to work closely with clients and make a direct impact on their travel planning and satisfaction. Success in this position comes from combining GDS expertise with a consultative approach to sales and customer service.

Role Overview WNS Global Services is hiring a Project Manager in Quezon City to focus on IT and RPA support projects. This role calls for someone who brings energy and leadership, ready to guide teams and deliver results. What You Will Do Oversee project timelines and deliverables for IT and RPA support initiatives Coordinate with stakeholders to align on project goals and progress Drive projects forward, ensuring objectives are met efficiently Location Quezon City

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

Join Pilmico Animal Nutrition Corporation as a Channel Development Specialist for Pet Food, where you will play a pivotal role in driving sales and executing promotional strategies within your designated territory. Your efforts will focus on nurturing and building robust relationships with both existing and prospective customers, ensuring the growth and success of our pet food products.

About the Role WNS Global Services is hiring a Healthcare Specialist (PHRN) for its Quezon City office. This position focuses on supporting clients with healthcare needs and guiding them through the healthcare system. The role calls for someone who brings both clinical knowledge and empathy to every interaction. What You Will Do Advocate for patients and ensure they receive appropriate care Provide healthcare support and guidance to clients Use professional expertise to help clients navigate healthcare processes Who We’re Looking For Registered Nurse (PHRN) credentials Background in patient care Strong commitment to helping others If healthcare is your calling and you have experience in patient care, consider joining our team in Quezon City.

Role Overview WNS Global Services is hiring a Shipping and Logistics Specialist for the Eastwood site in Quezon City. This position focuses on managing logistics operations to support reliable and efficient delivery of goods. What You Will Do Oversee daily shipping and logistics activities Optimize processes to improve delivery timelines and efficiency Coordinate shipping schedules with internal teams and external partners Work closely with stakeholders to address logistics needs and resolve issues Ensure compliance with industry regulations and company policies Location This role is based at the Eastwood site in Quezon City.

Join our dynamic team as a Collections Specialist at the Bridgetowne Site in Quezon City. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of payments, and maintaining positive customer relationships. Your attention to detail and strong communication skills will be essential as you navigate client interactions and resolve payment discrepancies.