Senior Group Manager - Operations

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisf…

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic thinker with a strong background in process training and development.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.

Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a company culture that promotes high performance and employee morale.Developing and leading high-performing teams through comprehensive coaching and support.Implementing and ensuring adherence to internal processes through quality control and KPI monitoring.Training and supporting team members to effectively engage in the operations planning process.Strategically planning and executing initiatives aimed at achieving growth through customer-centric collaboration, enhancing revenue through targeted business strategies.Creating and managing projects aligned with the vision of the CEO and executive team.Facilitating cross-functional collaboration across all business areas.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 8pm - 5am or 11pm - 8am (final schedule to be discussed with the Hiring Manager); Fixed weekends offEssential Requirements:Minimum of 2 years of relevant experienceProven ability to manage multiple teams simultaneously, including compliance and performance oversightFamiliarity with technology productsExperience in the BPO industry, specifically with B2B clients in the US marketExceptional English communication skillsCollege education with Transcript of Records (TOR)Key Responsibilities:Oversee daily operations across Product, Project, IT, and Accounting teams to ensure optimal performance in alignment with organizational objectives.Assess operational processes to identify areas for growth and lead cross-functional projects to ensure timely completion.Collaborate with IT and Accounting departments to enhance systems and maintain financial accuracy.Create and implement operational policies, manage resources and timelines, and encourage continuous improvement initiatives.Promote effective communication and teamwork to build a cohesive, high-achieving organization.

Role Overview WNS Global Services seeks a Healthcare Operations Supervisor/Manager to guide daily operations for healthcare support teams in Quezon City. This leadership position focuses on maintaining high service standards and compliance across all activities. Main Responsibilities Supervise and mentor a team of healthcare professionals Oversee workflow and manage team schedules Identify and implement process improvements to boost efficiency Monitor performance metrics and address gaps Promote a collaborative, high-performance team culture Ensure adherence to industry standards and company policies What Success Looks Like Consistent delivery of quality healthcare support services Effective coaching and development of team members Ongoing improvements in operational processes Strong compliance with healthcare regulations

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM - 3 PM; Fixed weekends off

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

Work Setup: This position offers a hybrid work environment, providing flexibility between remote and in-office work.Work Location: Based in Cubao, Quezon City.Shift: Night shift with fixed weekends off, ensuring a good work-life balance.Essential Requirements:Minimum of 5 years of hands-on experience in e-commerce product management within a corporate setting.Exceptional English communication skills, both verbal and written.A college-level education, with a Transcript of Records (TOR) required.Key Responsibilities:Lead and inspire the Philippine Web Management team by effectively coordinating priorities and managing workloads across all web functions.Oversee the web optimization roadmap, translating business requests from the US into clear, actionable tasks.Develop detailed requirements, user stories, and acceptance criteria to ensure all web updates are ready for deployment and yield significant results.Act as the crucial link between the team and engineering, expertly managing handoffs and tracking sprint outcomes.Collaborate closely with the Merchandising department to propel successful campaigns, seasonal initiatives, and category strategies.Work in partnership with Analysts to co-manage the experimentation roadmap—planning A/B tests, sequencing experiments, and generating insightful reports.Maintain proactive and transparent communication with all stakeholders to ensure alignment and clarity.Conduct competitive analysis and market benchmarking (with management approval) to strategically shape and enhance the roadmap.

Role Overview WNS Global Services is hiring for leadership positions within the Healthcare Operations division in Quezon City. These roles focus on guiding teams, managing daily operations, and driving improvements in healthcare service delivery. What You Will Do Oversee healthcare operations to maintain smooth, effective processes Implement strategies to increase efficiency and improve outcomes Lead and support teams to achieve quality goals Who We’re Looking For Experience managing operations, ideally in a healthcare setting Strong leadership skills and a focus on results Commitment to improving healthcare delivery

The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.

About the Role WNS Global Services is hiring for Operations Leadership roles focused on the travel sector in Quezon City. These positions involve guiding teams, improving processes, and supporting a culture of ongoing growth. What You Will Do Lead and support teams within travel operations Shape and execute strategies that improve customer experience and operational efficiency Champion continuous improvement initiatives Who We’re Looking For We seek professionals with experience in operations leadership, especially those comfortable working in environments where priorities can shift quickly. Strong communication and a focus on both people and process improvement will help drive success in this role.

Lead Operations in Insurance at WNS Global Services WNS Global Services is growing its operations leadership team in Quezon City, focused on the insurance sector. We are looking for leaders with a strong track record in managing teams and improving processes within busy settings. What You Will Do Guide teams to meet and exceed business goals Identify ways to improve operational efficiency Support and develop team members to deliver strong results Drive performance across key insurance operations Who We’re Looking For Experienced leaders with a background in operations Comfort working in the insurance industry or related sectors Strong focus on process improvement and team development Ability to adapt and guide teams through change

Join our dynamic team as a Lead Engineer for Food & Beverage, specializing in Project Management. In this pivotal role, you will oversee engineering projects within the food and beverage sector, ensuring that all projects are completed on time, within scope, and within budget. You will lead a team of engineers and collaborate with cross-functional teams to drive innovation and excellence in our operations.

Lead Operations in Banking and Finance WNS Global Services is hiring for leadership positions focused on banking and finance operations in Quezon City. These roles call for individuals who bring strategic insight, a commitment to strong processes, and experience guiding teams to meet ambitious goals. What We Look For Experience managing operations within banking or financial services Ability to drive performance and support continuous improvement Strategic mindset with a focus on results Join a team that values operational excellence and leadership in a key sector.