Senior Group Manager - Process Training

As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic t…

Join our dynamic team as a Deputy Manager - Process Train at WNS Global Services. In this pivotal role, you will oversee and optimize operations, ensuring efficiency and excellence in our process management. You will collaborate with cross-functional teams to drive improvements and foster a culture of continuous enhancement.

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM - 3 PM; Fixed weekends off

Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

Work Setup: This position offers a hybrid work environment, providing flexibility between remote and in-office work.Work Location: Based in Cubao, Quezon City.Shift: Night shift with fixed weekends off, ensuring a good work-life balance.Essential Requirements:Minimum of 5 years of hands-on experience in e-commerce product management within a corporate setting.Exceptional English communication skills, both verbal and written.A college-level education, with a Transcript of Records (TOR) required.Key Responsibilities:Lead and inspire the Philippine Web Management team by effectively coordinating priorities and managing workloads across all web functions.Oversee the web optimization roadmap, translating business requests from the US into clear, actionable tasks.Develop detailed requirements, user stories, and acceptance criteria to ensure all web updates are ready for deployment and yield significant results.Act as the crucial link between the team and engineering, expertly managing handoffs and tracking sprint outcomes.Collaborate closely with the Merchandising department to propel successful campaigns, seasonal initiatives, and category strategies.Work in partnership with Analysts to co-manage the experimentation roadmap—planning A/B tests, sequencing experiments, and generating insightful reports.Maintain proactive and transparent communication with all stakeholders to ensure alignment and clarity.Conduct competitive analysis and market benchmarking (with management approval) to strategically shape and enhance the roadmap.

The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.

Join our dynamic team as a Lead Engineer for Food & Beverage, specializing in Project Management. In this pivotal role, you will oversee engineering projects within the food and beverage sector, ensuring that all projects are completed on time, within scope, and within budget. You will lead a team of engineers and collaborate with cross-functional teams to drive innovation and excellence in our operations.

Join the Fredley Group of Companies as a Franchise Relations Manager, where you will play a vital role in fostering strong relationships with our franchise partners. As a key player in our team, you will be responsible for ensuring franchisee satisfaction, facilitating communication, and supporting their growth and success.

About Our Client:Our client is a fast-growing firm specializing in professional services and technology consulting, with a focus on SAP SuccessFactors and cloud HR transformation across Australia, New Zealand, and the Asia-Pacific region. They partner with some of the largest enterprises in the region to deliver strategic advisory, implementation, and support services. Their commitment to outcomes, innovation, and a people-first culture fosters an environment where work is both meaningful and enjoyable.About Teamified:Teamified collaborates with leading enterprises and digital-first businesses in Australia to help them establish remote teams in India, the Philippines, and Sri Lanka. We pride ourselves on assembling exceptional teams that engage with cutting-edge technology. Currently, Teamified employs over 200 professionals including engineers, testers, and product managers across more than 20 partnerships. We aim to enhance how organizations build and manage their remote teams through strong relationships based on trust, integrity, culture, and effective hiring processes. In addition, we are developing our own technology product offerings to deliver superior outcomes for our customers, partners, and employees.About the Role:We are on the lookout for a Senior Executive Assistant based in the Philippines to provide comprehensive support to our two Co-Chief Executive Officers. This senior role is ideal for an experienced Executive Assistant who excels in a fast-paced environment, adeptly manages multiple priorities, and enjoys being at the heart of communication, organization, and execution. This position transcends traditional administrative tasks; we seek a proactive, intellectually curious individual eager to expand their role over time, taking on responsibilities such as document editing, research, and coordination of special projects.Key Responsibilities:Deliver high-level administrative and executive support to both Co-CEOs, managing intricate calendars, scheduling meetings across various time zones, and organizing travel logistics.Handle confidential correspondence, meeting preparations, and follow-ups with utmost discretion and precision.Assist in personal administration for the Co-CEOs, including household, family, and travel arrangements.Draft and refine professional documents, proposals, reports, and presentations using Word, Excel, and PowerPoint. Document design and layout skills are a plus but not mandatory.Facilitate internal and external communications by liaising with the leadership team and global partners.Conduct research, compile summaries, and support special projects as needed.Maintain task lists, priorities, and progress tracking on behalf of the Co-CEOs.Anticipate needs, proactively solve problems, and ensure both Co-CEOs are thoroughly prepared for crucial meetings and deadlines.

We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!

Start Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Quezon City)Nature of the Account: UK Financial CollectionsShift Schedule | Restdays: Shifting schedules, UK time

Role Overview tasq-work is seeking an Instructional Designer for its Contact Center team in Bridgetowne, Quezon City. This role is fully onsite and follows a 9pm to 6am schedule. What You Will Do Design and develop training content for new hire onboarding and ongoing learning programs within the Service Operations Contact Center. Implement instructional materials to support both initial and continuous employee development. Create and maintain knowledge management resources aimed at improving operational efficiency. Work Details Location: Bridgetowne, Quezon City, Metro Manila, Philippines Work Setup: 100% onsite Schedule: 9pm to 6am