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Experience Level
Mid to Senior
About the job
The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams.
Responsibilities
Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy.
Collaborate with cross-functional teams to identify areas for improvement and implement changes.
Monitor key performance metrics to confirm that high standards are consistently achieved.
Support compliance activities and ensure alignment with industry requirements.
Drive quality initiatives that help deliver strong results for clients.
Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine…
Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.
Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City
Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.
Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.
As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic thinker with a strong background in process training and development.
Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.
About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.
Full-time|Remote|Quezon City, Metro Manila, Philippines
Join our dynamic team at Bluelight Consulting as a Quality Assurance Manual Tester. This remote position offers you the opportunity to leverage your skills in ensuring software quality and reliability. You will be responsible for developing and executing test plans, identifying bugs, and collaborating with developers to enhance product quality.
Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City
Full-time|Hybrid|Quezon City, Metro Manila, Philippines
Work Setup: This position offers a hybrid work environment, providing flexibility between remote and in-office work.Work Location: Based in Cubao, Quezon City.Shift: Night shift with fixed weekends off, ensuring a good work-life balance.Essential Requirements:Minimum of 5 years of hands-on experience in e-commerce product management within a corporate setting.Exceptional English communication skills, both verbal and written.A college-level education, with a Transcript of Records (TOR) required.Key Responsibilities:Lead and inspire the Philippine Web Management team by effectively coordinating priorities and managing workloads across all web functions.Oversee the web optimization roadmap, translating business requests from the US into clear, actionable tasks.Develop detailed requirements, user stories, and acceptance criteria to ensure all web updates are ready for deployment and yield significant results.Act as the crucial link between the team and engineering, expertly managing handoffs and tracking sprint outcomes.Collaborate closely with the Merchandising department to propel successful campaigns, seasonal initiatives, and category strategies.Work in partnership with Analysts to co-manage the experimentation roadmap—planning A/B tests, sequencing experiments, and generating insightful reports.Maintain proactive and transparent communication with all stakeholders to ensure alignment and clarity.Conduct competitive analysis and market benchmarking (with management approval) to strategically shape and enhance the roadmap.
The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.
Join our dynamic team as a Lead Engineer for Food & Beverage, specializing in Project Management. In this pivotal role, you will oversee engineering projects within the food and beverage sector, ensuring that all projects are completed on time, within scope, and within budget. You will lead a team of engineers and collaborate with cross-functional teams to drive innovation and excellence in our operations.
Join the Fredley Group of Companies as a Franchise Relations Manager, where you will play a vital role in fostering strong relationships with our franchise partners. As a key player in our team, you will be responsible for ensuring franchisee satisfaction, facilitating communication, and supporting their growth and success.
Full-time|Remote|Remote — Quezon City, Metro Manila, Philippines
About Our Client:Our client is a fast-growing firm specializing in professional services and technology consulting, with a focus on SAP SuccessFactors and cloud HR transformation across Australia, New Zealand, and the Asia-Pacific region. They partner with some of the largest enterprises in the region to deliver strategic advisory, implementation, and support services. Their commitment to outcomes, innovation, and a people-first culture fosters an environment where work is both meaningful and enjoyable.About Teamified:Teamified collaborates with leading enterprises and digital-first businesses in Australia to help them establish remote teams in India, the Philippines, and Sri Lanka. We pride ourselves on assembling exceptional teams that engage with cutting-edge technology. Currently, Teamified employs over 200 professionals including engineers, testers, and product managers across more than 20 partnerships. We aim to enhance how organizations build and manage their remote teams through strong relationships based on trust, integrity, culture, and effective hiring processes. In addition, we are developing our own technology product offerings to deliver superior outcomes for our customers, partners, and employees.About the Role:We are on the lookout for a Senior Executive Assistant based in the Philippines to provide comprehensive support to our two Co-Chief Executive Officers. This senior role is ideal for an experienced Executive Assistant who excels in a fast-paced environment, adeptly manages multiple priorities, and enjoys being at the heart of communication, organization, and execution. This position transcends traditional administrative tasks; we seek a proactive, intellectually curious individual eager to expand their role over time, taking on responsibilities such as document editing, research, and coordination of special projects.Key Responsibilities:Deliver high-level administrative and executive support to both Co-CEOs, managing intricate calendars, scheduling meetings across various time zones, and organizing travel logistics.Handle confidential correspondence, meeting preparations, and follow-ups with utmost discretion and precision.Assist in personal administration for the Co-CEOs, including household, family, and travel arrangements.Draft and refine professional documents, proposals, reports, and presentations using Word, Excel, and PowerPoint. Document design and layout skills are a plus but not mandatory.Facilitate internal and external communications by liaising with the leadership team and global partners.Conduct research, compile summaries, and support special projects as needed.Maintain task lists, priorities, and progress tracking on behalf of the Co-CEOs.Anticipate needs, proactively solve problems, and ensure both Co-CEOs are thoroughly prepared for crucial meetings and deadlines.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Customer Service Representative in Quezon City! We are seeking enthusiastic Call Center Agents who are dedicated to providing outstanding service to our valued clients. Your role will involve utilizing your exceptional communication skills, adept problem-solving abilities, and customer profiling expertise to create positive experiences.Key Responsibilities:Respond to customer inquiries promptly and professionally through phone, email, and chat channels.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain precise and comprehensive records of all customer interactions.Work collaboratively with team members to enhance customer service processes.Deliver relevant product and service information to assist customers.Identify and act on opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.
We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!
Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.
Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine…
Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.
Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City
Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.
Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.
As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic thinker with a strong background in process training and development.
Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.
About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.
Full-time|Remote|Quezon City, Metro Manila, Philippines
Join our dynamic team at Bluelight Consulting as a Quality Assurance Manual Tester. This remote position offers you the opportunity to leverage your skills in ensuring software quality and reliability. You will be responsible for developing and executing test plans, identifying bugs, and collaborating with developers to enhance product quality.
Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City
Full-time|Hybrid|Quezon City, Metro Manila, Philippines
Work Setup: This position offers a hybrid work environment, providing flexibility between remote and in-office work.Work Location: Based in Cubao, Quezon City.Shift: Night shift with fixed weekends off, ensuring a good work-life balance.Essential Requirements:Minimum of 5 years of hands-on experience in e-commerce product management within a corporate setting.Exceptional English communication skills, both verbal and written.A college-level education, with a Transcript of Records (TOR) required.Key Responsibilities:Lead and inspire the Philippine Web Management team by effectively coordinating priorities and managing workloads across all web functions.Oversee the web optimization roadmap, translating business requests from the US into clear, actionable tasks.Develop detailed requirements, user stories, and acceptance criteria to ensure all web updates are ready for deployment and yield significant results.Act as the crucial link between the team and engineering, expertly managing handoffs and tracking sprint outcomes.Collaborate closely with the Merchandising department to propel successful campaigns, seasonal initiatives, and category strategies.Work in partnership with Analysts to co-manage the experimentation roadmap—planning A/B tests, sequencing experiments, and generating insightful reports.Maintain proactive and transparent communication with all stakeholders to ensure alignment and clarity.Conduct competitive analysis and market benchmarking (with management approval) to strategically shape and enhance the roadmap.
The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.
Join our dynamic team as a Lead Engineer for Food & Beverage, specializing in Project Management. In this pivotal role, you will oversee engineering projects within the food and beverage sector, ensuring that all projects are completed on time, within scope, and within budget. You will lead a team of engineers and collaborate with cross-functional teams to drive innovation and excellence in our operations.
Join the Fredley Group of Companies as a Franchise Relations Manager, where you will play a vital role in fostering strong relationships with our franchise partners. As a key player in our team, you will be responsible for ensuring franchisee satisfaction, facilitating communication, and supporting their growth and success.
Full-time|Remote|Remote — Quezon City, Metro Manila, Philippines
About Our Client:Our client is a fast-growing firm specializing in professional services and technology consulting, with a focus on SAP SuccessFactors and cloud HR transformation across Australia, New Zealand, and the Asia-Pacific region. They partner with some of the largest enterprises in the region to deliver strategic advisory, implementation, and support services. Their commitment to outcomes, innovation, and a people-first culture fosters an environment where work is both meaningful and enjoyable.About Teamified:Teamified collaborates with leading enterprises and digital-first businesses in Australia to help them establish remote teams in India, the Philippines, and Sri Lanka. We pride ourselves on assembling exceptional teams that engage with cutting-edge technology. Currently, Teamified employs over 200 professionals including engineers, testers, and product managers across more than 20 partnerships. We aim to enhance how organizations build and manage their remote teams through strong relationships based on trust, integrity, culture, and effective hiring processes. In addition, we are developing our own technology product offerings to deliver superior outcomes for our customers, partners, and employees.About the Role:We are on the lookout for a Senior Executive Assistant based in the Philippines to provide comprehensive support to our two Co-Chief Executive Officers. This senior role is ideal for an experienced Executive Assistant who excels in a fast-paced environment, adeptly manages multiple priorities, and enjoys being at the heart of communication, organization, and execution. This position transcends traditional administrative tasks; we seek a proactive, intellectually curious individual eager to expand their role over time, taking on responsibilities such as document editing, research, and coordination of special projects.Key Responsibilities:Deliver high-level administrative and executive support to both Co-CEOs, managing intricate calendars, scheduling meetings across various time zones, and organizing travel logistics.Handle confidential correspondence, meeting preparations, and follow-ups with utmost discretion and precision.Assist in personal administration for the Co-CEOs, including household, family, and travel arrangements.Draft and refine professional documents, proposals, reports, and presentations using Word, Excel, and PowerPoint. Document design and layout skills are a plus but not mandatory.Facilitate internal and external communications by liaising with the leadership team and global partners.Conduct research, compile summaries, and support special projects as needed.Maintain task lists, priorities, and progress tracking on behalf of the Co-CEOs.Anticipate needs, proactively solve problems, and ensure both Co-CEOs are thoroughly prepared for crucial meetings and deadlines.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Customer Service Representative in Quezon City! We are seeking enthusiastic Call Center Agents who are dedicated to providing outstanding service to our valued clients. Your role will involve utilizing your exceptional communication skills, adept problem-solving abilities, and customer profiling expertise to create positive experiences.Key Responsibilities:Respond to customer inquiries promptly and professionally through phone, email, and chat channels.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain precise and comprehensive records of all customer interactions.Work collaboratively with team members to enhance customer service processes.Deliver relevant product and service information to assist customers.Identify and act on opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.
We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!
Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.
