Transactional Quality Manager - Deputy / Group Manager

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams…

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations. Main responsibilities Lead quality assurance initiatives for transactional workflows Design and roll out quality management strategies Promote performance improvement and support operational excellence Monitor service delivery to ensure it aligns with established quality benchmarks Location This position is based in Quezon City.

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

Join our dynamic team as a Deputy Manager - Process Train at WNS Global Services. In this pivotal role, you will oversee and optimize operations, ensuring efficiency and excellence in our process management. You will collaborate with cross-functional teams to drive improvements and foster a culture of continuous enhancement.

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

As a Senior Group Manager - Process Training at WNS Global Services, you will play a pivotal role in enhancing our training methodologies and driving operational excellence. You will lead a dynamic team, focusing on the development and implementation of comprehensive training programs that align with organizational goals. This position requires a strategic thinker with a strong background in process training and development.

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.

Join the Fredley Group of Companies as a Franchise Relations Manager, where you will play a vital role in fostering strong relationships with our franchise partners. As a key player in our team, you will be responsible for ensuring franchisee satisfaction, facilitating communication, and supporting their growth and success.

Join our dynamic team as a Lead Engineer for Food & Beverage, specializing in Project Management. In this pivotal role, you will oversee engineering projects within the food and beverage sector, ensuring that all projects are completed on time, within scope, and within budget. You will lead a team of engineers and collaborate with cross-functional teams to drive innovation and excellence in our operations.

We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!

Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.

Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.

Join Accor Hotels as a MICE Manager, where you will lead our Meetings, Incentives, Conferences, and Exhibitions initiatives. Your expertise will help create unforgettable experiences for our clients and establish lasting relationships within the industry.

Join our dynamic team at Bluelight Consulting as a Quality Assurance Manual Tester. This remote position offers you the opportunity to leverage your skills in ensuring software quality and reliability. You will be responsible for developing and executing test plans, identifying bugs, and collaborating with developers to enhance product quality.

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a company culture that promotes high performance and employee morale.Developing and leading high-performing teams through comprehensive coaching and support.Implementing and ensuring adherence to internal processes through quality control and KPI monitoring.Training and supporting team members to effectively engage in the operations planning process.Strategically planning and executing initiatives aimed at achieving growth through customer-centric collaboration, enhancing revenue through targeted business strategies.Creating and managing projects aligned with the vision of the CEO and executive team.Facilitating cross-functional collaboration across all business areas.

Join the Fredley Group of Companies as a Key Account Manager in the Food & Beverages sector! In this pivotal role, you will build and maintain strong relationships with our key clients, driving sales growth and ensuring customer satisfaction. You will be responsible for identifying new business opportunities, developing account strategies, and collaborating with cross-functional teams to achieve our business goals.

Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City