Customer Success Manager

Purpose of the RoleThe Customer Success Manager is responsible for ensuring that our clients successfully adopt and derive maximum value from our technological solutions, fostering long-term relationships built on trust and satisfaction.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, ensuring effective adoption …

Purpose of the RoleAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our technology solutions. Your primary focus will be on enhancing customer satisfaction and fostering long-term relationships.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, ensuring effective adoption of our technology services.Provide ongoing support during the initial stages and throughout the customer journey, addressing inquiries and aligning expectations.Customer Experience ManagementAct as the primary contact for clients post-sale, ensuring a positive and consistent service experience.Maintain adherence to company service standards to guarantee a high-quality customer experience.Solution Adoption and UtilizationMonitor client usage levels, adoption rates, and the effective leveraging of implemented solutions.Identify potential churn risks and propose preventive measures.Relationship Management and RetentionBuild trusted, long-term relationships with clients to enhance retention and contract renewals.Growth Opportunity IdentificationSpot upselling and cross-selling opportunities within active accounts in collaboration with the sales team.Assist the Account Manager in identifying new client needs.Internal Coordination and Deliverables TrackingCollaborate with internal departments (Operations, Technology, Support, Pre-sales, Finance) to ensure client commitments are met.Track incidents, response times, and service quality.Satisfaction Measurement and FeedbackGather customer feedback via surveys, follow-up meetings, and satisfaction metrics.Suggest continuous improvements based on client insights.Administrative Management and ReportingKeep client information updated in CRM and management tools.Prepare reports on account status, adoption, satisfaction, and risks.Performance Indicators (KPIs)Customer retention rate.Customer satisfaction levels (NPS, CSAT).Solution adoption rates.Contract renewals.Churn reduction.Growth of active accounts (in collaboration with Sales).

Purpose of the PositionThe Customer Success Specialist is responsible for ensuring clients achieve their desired outcomes while effectively utilizing our technological solutions.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, facilitating a smooth adoption of our services.Provide support during the initial and ongoing stages of service, addressing queries and managing expectations.Customer Experience ManagementServe as the primary point of contact for clients post-sale, ensuring a positive and consistent experience aligned with company standards.Solution Adoption and UtilizationMonitor client usage, adoption rates, and overall utilization of implemented solutions.Identify potential churn risks and recommend preventive measures.Relationship Building and Client RetentionDevelop long-term, trust-based relationships with clients.Encourage client retention and contract renewals.Growth Opportunity IdentificationIdentify upselling and cross-selling opportunities within existing accounts, collaborating with the sales team.Assist the Account Manager in uncovering new client needs.Internal Coordination and Deliverable TrackingCoordinate with internal teams (Operations, Technology, Support, Pre-sales, Finance) to ensure client commitments are met.Track incidents, response times, and service quality.Feedback Collection and Satisfaction MeasurementGather client feedback through surveys, follow-up meetings, and satisfaction metrics.Propose continuous improvements based on client insights.Administrative Management and ReportingMaintain up-to-date client information in CRM and management tools.Create reports on account status, adoption rates, satisfaction, and risks.Key Performance Indicators (KPIs)Customer retention rate.Customer satisfaction level (NPS, CSAT).Solution adoption rate.Contract renewals.Churn reduction.Growth of active accounts (in collaboration with the sales team).

Job Position: Customer Success LeadCompany: Pro Coffee GearLocation: Remote (Global)Type: Full-timeReports to: Head of Sales & CSAbout Us: Pro Coffee Gear is an innovative and rapidly expanding ecommerce and wholesale distributor specializing in both commercial and home espresso equipment. We cater to cafés, roasters, restaurants, and dedicated home baristas, providing them with a diverse range of high-quality new and refurbished espresso machines, grinders, and accessories from the most reputable brands in the coffee industry. Our commitment to building a disciplined, data-driven growth engine entails a crucial focus on paid media strategies.About the RoleWe are in search of a dynamic Customer Success Lead who will oversee and enhance our post-sales customer experience. This multifaceted role encompasses team leadership, customer operations, and process optimization.You will take charge of the entire post-sale lifecycle—from order fulfillment to customer onboarding and continuous support—ensuring a seamless and exceptional customer journey. Additionally, you will lead a dedicated team and collaborate closely with sales, logistics, and marketing departments.Key ResponsibilitiesCustomer Success & Team LeadershipLead and mentor the Customer Success team.Establish and monitor KPIs (e.g., response time, resolution time, customer satisfaction).Guarantee prompt and effective resolution of customer issues.Post-Sales Customer ExperienceOversee onboarding processes and post-purchase support.Coordinate equipment setup and service with technical partners.Address customer inquiries and ongoing support requirements.Sales Support & CoordinationFacilitate the sales process through effective customer communication (email, messaging, social channels).Ensure order accuracy, quotations, and invoicing using platforms like Shopify and QuickBooks.Collaborate with sales and marketing on customer communication strategies.Logistics & Issue ResolutionManage shipping issues, returns, and damage claims efficiently.Communicate effectively with customers and internal teams to resolve issues swiftly.Process EnhancementIdentify recurring challenges and implement effective solutions.Enhance workflows and propose automation where beneficial.Work cross-functionally to optimize operations.Requirements5+ years of experience in client-facing operations, customer success, or related roles, including at least 2 years in leadership positions developing high-performing teams.Demonstrated proficiency in e-commerce operations (required), with a strong grasp of platforms such as Shopify or similar tools, and the capability to adapt rapidly.Exceptional communication skills...

About PayJoyPayJoy is a purpose-driven credit provider focused on empowering underserved communities in emerging markets to achieve financial independence and prosperity. Our innovative secured credit technology facilitates entry into the credit system for new customers. With PayJoy's point-of-sale financing options and credit cards, customers can enhance their quality of life and unlock opportunities as micro-entrepreneurs, while also having a safety net for challenging times. Utilizing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025 and have cultivated sustainable profitability for continued growth.Role OverviewAs a Merchant Operations Representative, you will play a key role in supporting our commercial team and merchants by managing and optimizing processes. You will provide essential administrative support, ensure a seamless onboarding experience for our partners, identify potential process risks, and communicate valuable insights to stakeholders. This position is vital for fostering strong relationships with our merchant partners.

Join our dynamic team at Veolia Environnement SA as a Logistics Customer Service Assistant. In this role, you will be at the forefront of our customer service operations, ensuring that our logistics processes run smoothly and efficiently. You will be responsible for managing customer inquiries, coordinating logistics activities, and providing exceptional support to our clients.

Neoris is seeking a Change Manager in Quito, Ecuador to guide and support organizational change efforts. This position centers on managing change initiatives and ensuring transitions are handled with care and clarity. Role overview The Change Manager oversees the planning and execution of change projects. This includes coordinating with stakeholders and keeping communication clear so everyone stays informed and involved. Key responsibilities Lead and implement change initiatives across the organization Engage stakeholders at every stage of the process Promote smooth transitions during periods of change Location This role is based in Quito, Ecuador.

Purpose of the PositionTo manage, develop, and maintain the assigned client portfolio, ensuring a long-term strategic relationship through consultative commercial management aimed at generating value, revenue growth, and customer satisfaction by providing technological solutions tailored to their needs.Key ResponsibilitiesClient Portfolio ManagementContinuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.Maintain solid and long-term business relationships with B2B clients.Consultative Sales of Technological SolutionsIdentify needs, pain points, and improvement opportunities in the client's processes.Propose technological solutions (software, digital services, custom projects, etc.) aligned with the client's business objectives.Present clear technical and commercial value proposals.Account Development and ExpansionIdentify growth opportunities within active accounts (upselling and cross-selling).Promote the adoption of new services, solutions, or business lines of the company.Management of the Commercial ProcessManage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closing.Prepare quotes, commercial proposals, and executive presentations.Ensure compliance with established commercial goals and KPIs.Internal CoordinationWork collaboratively with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.Channel client requirements and follow up on deliverables, timelines, and service quality.Post-Sale Follow-Up and Customer ExperienceEnsure customer satisfaction through effective post-sale support.

The Delivery Manager at Neoris oversees project execution from start to finish. This position leads cross-functional teams, encouraging open communication and effective collaboration at every stage. Role overview Managing timelines and budgets is central to this role. The Delivery Manager also acts as the main point of contact for client expectations, balancing project goals with client needs. What you will do Guide teams through each phase of the project lifecycle Maintain clear communication among team members and stakeholders Monitor project progress to ensure deadlines and budgets are met Uphold quality standards in all deliverables Requirements Experience leading projects and managing teams in a client-focused setting is important for success in this position. Strong organizational skills and a commitment to quality are expected.

1. Mission of the RoleTo effectively manage, develop, and enhance the assigned and prospective client portfolio through consultative field sales management and structured opportunity follow-up, focusing on results, account growth, and meeting commercial metrics while ensuring strong relationships with large and medium-sized clients.2. Role ObjectiveWe are looking for a dynamic professional with a strong commercial and sales profile, capable of prospecting, negotiating, and following up with large and medium-sized clients. Proficiency in CRM tools (preferably Salesforce) and a metrics/OKR-based management approach is essential, along with the potential to expand the portfolio and foster sustainable commercial growth.3. Key ResponsibilitiesDevelop effective commercial relationships with both current and potential clients, execute planned field visits and commercial follow-ups, manage sales activities in CRM, and timely report progress to contribute to the area’s commercial objectives.4. Main Functions and ResponsibilitiesProspect new clients and commercial opportunities while actively managing the sales pipeline.Manage a portfolio of large and medium clients, identifying growth opportunities and ensuring continuity and commercial expansion.Conduct field visits as per the weekly plan and defined objectives.Follow up on commercial opportunities from initial contact to progress/closure, ensuring traceability throughout the process.Record and update commercial information in CRM (ideally Salesforce), including prospects, activities, progress, and opportunity status.Prepare and send commercial management reports and potential sales from a remote setup, following departmental guidelines.Monitor commercial metrics, KPIs, or OKRs relevant to the role to direct management towards achieving results.Coordinate internally with the commercial team and other support areas to ensure continuity in client care and follow-up.Participate in the training, onboarding, and shadowing process during the initial incorporation phase.Maintain organized work habits, commercial discipline, and adherence to schedules, reports, and assigned activities.5. Role ScopeCommercial management focused on large and medium clients.Portfolio development with an emphasis on growth and new opportunities.Engagement in fieldwork and remote follow-up.

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are seeking a Financial Administrative Manager with a holistic vision, regional experience, and a commitment to operational excellence. If you are motivated to work for a tech company with a presence in Central America, this opportunity is for you! Location: On-site – San José, Costa Rica Education: University degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions, with a regional focus in Central America Your mission at Kruger will include: Overseeing financial and administrative management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Building and maintaining relationships with local and regional banks. Preparing financial reports, portfolio analysis, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor legislation. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience with financial software and tools.

Join SGS as an Academic Management Intern, where you will have the opportunity to gain practical experience in educational administration and contribute to the enhancement of academic programs. This role is perfect for motivated individuals looking to develop their skills in a supportive and dynamic environment.

Join Us as a Key Account Manager! Location: Colombia | Market Focus: ColombiaAt Kruger, we are on the lookout for a strategic Key Account Manager who excels in building long-lasting relationships and spearheading the management and growth of key accounts in the Colombian market .This role is crucial for enhancing strategic partnerships , pinpointing business opportunities , and ensuring the delivery of high-value solutions in technology and consulting, while supporting our clients in their growth and transformation journeys. Your Mission:Manage and develop strategic accounts in Colombia , forge strong relationships with corporate clients , lead commercial negotiations , and collaborate with internal teams , all while focusing on growth , profitability , and customer satisfaction ⭐. Who We Are Looking For: Proven experience in managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-driven mindset with a customer-centric approach What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Continuous training and sponsored certifications Genuine opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human-centric culture If you are seeking a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

Project Manager - Public Sector Technology ProjectsWe are seeking an experienced Project Manager to lead comprehensive technology projects within the public sector. The ideal candidate will ensure adherence to project scope, timelines, budgets, and quality standards by effectively coordinating multidisciplinary teams, maintaining robust communication with clients, and applying both traditional and agile methodologies. This role is crucial in ensuring compliance with contractual and regulatory requirements, ultimately contributing to the achievement of the organization's strategic objectives.Main Responsibilities:Plan, execute, and control projects to meet scope, time, and budget requirements.Coordinate multidisciplinary teams and manage client relationships.Oversee deliverables, schedules, and progress reporting.Identify and mitigate project risks.Ensure adherence to PMO standards and contractual obligations with both private and public entities.

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are looking for a dynamic Financial Administrative Manager with a comprehensive vision, regional experience, and a commitment to operational excellence. If you are motivated to work in a tech company with a presence in Central America, this opportunity is for you! Work Mode: On-site – San José, Costa Rica Education: Bachelor’s degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions with a regional focus in Central America Your mission at Kruger will include: Overseeing administrative and financial management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Cultivating relationships with local and regional banks. Preparing financial reports, portfolio analyses, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor regulations. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience in a multicultural environment.

Join Our Team as a Key Account Manager Location: Colombia | Focused on the Colombian MarketAt Kruger, we are on the lookout for a dynamic Key Account Manager with a strategic vision and a commitment to fostering long-term relationships . This role is crucial for leading the management and expansion of key accounts in the Colombian market .This position is essential for strengthening strategic alliances , uncovering business opportunities , and ensuring the delivery of high-value solutions in technology and consulting. We aim to support our clients through their growth and transformation journeys. Your Mission:Lead the management and development of strategic accounts in Colombia , build strong relationships with corporate clients , negotiate business deals , and collaborate with internal teams . Focus on growth , profitability , and customer satisfaction ⭐. What We Are Looking For: Proven experience managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-oriented approach with a client-centric focus What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Ongoing training and sponsored certifications Real opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human culture Location: Colombia If you are looking for a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

Purpose of the RoleTo manage, develop, and retain the assigned client portfolio, ensuring a long-term strategic relationship through a consultative commercial approach aimed at generating value, revenue growth, and customer satisfaction via technology solutions tailored to their needs.Key ResponsibilitiesClient Portfolio ManagementContinuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.Maintain strong, long-term commercial relationships with B2B clients.Consultative Sales of Technological SolutionsIdentify client needs, pain points, and improvement opportunities in their processes.Propose technology solutions (software, digital services, customized projects, etc.) aligned with the client's business objectives.Present clear value propositions, both technical and commercial.Account Development and ExpansionIdentify growth opportunities within active accounts (upselling and cross-selling).Drive the adoption of new services, solutions, or business lines of the company.Commercial Process ManagementManage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closure.Prepare quotes, commercial proposals, and executive presentations.Ensure the achievement of established commercial goals and KPIs.Internal CoordinationCollaborate with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.Channel client requirements and follow up on deliverables, timelines, and service quality.Post-Sales Follow-Up and Customer ExperienceEnsure client satisfaction through post-sales follow-up and problem resolution.

Role PurposeLead the commercial strategy for cloud solutions, driving business growth through the identification, development, and closure of opportunities in cloud infrastructure, software, and platforms. The goal is to position the company as a strategic partner in digital transformation, ensuring profitability, customer satisfaction, and commercial sustainability. Main ResponsibilitiesDesign and implement the cloud services commercial plan, aligned with strategic objectives and revenue goals of the area.Lead the complete B2B sales cycle (prospecting, qualifying, presenting, negotiating, and closing) for cloud solutions (AWS, Azure, Google Cloud, or others).Coordinate with technical and engineering teams to develop customized value proposals, solution architectures, and competitive quotes.Manage strategic relationships with key clients, promoting long-term agreements and loyalty programs.Identify cross-selling and up-selling opportunities in migration, security, automation, and cloud consulting services.Monitor the performance of the cloud portfolio, analyzing market trends, margins, pricing, and competitor behavior.Train and guide the cloud sales team, enhancing their technical and negotiation skills.Collaborate with marketing for the development of campaigns, webinars, and promotional materials aimed at acquiring corporate clients.Establish partnerships with technology partners (Microsoft, Amazon, Google, Oracle, etc.) to enhance the portfolio and access channel benefits.Present sales reports and forecasts to the sales management, ensuring compliance with monthly and annual objectives.

We are seeking a creative and results-driven Paid Media Manager to join our dynamic team at launch2. In this remote role, you will be responsible for developing and executing effective paid media strategies across various platforms to drive traffic, increase brand awareness, and improve conversions. Collaborate with our marketing team to optimize campaigns and enhance ROI.

Position: Key Account Manager Location: Quito, Ecuador Target Market: United States Work Model: On-site / Hybrid (depending on operations) Role PurposeTo manage and expand international strategic accounts, primarily within the United States market, ensuring long-term relationships, business growth, and effective implementation of technology solutions and consulting services offered by the corporation. Key ResponsibilitiesBuild and strengthen relationships with key clients (Key Accounts) in the USA.Identify opportunities for growth, cross-selling, and upselling within assigned accounts.Gather customer needs and articulate solutions with technical, commercial, and delivery teams.Negotiate commercial terms, contracts, and service renewals.Oversee project execution, ensuring satisfaction, compliance, and value delivery.Create strategic account plans and performance reports.Represent the company in meetings, presentations, and international business visits. Profile Requirements Degree in Administration, Marketing, Commercial Engineering, International Business, Systems, or related fields (preferred). Minimum of 3 to 5 years experience as a Key Account Manager, Account Manager, or similar commercial roles. Experience managing corporate or enterprise clients, ideally in technology, consulting, or B2B services. Advanced/Fluent English (essential) – for meetings, negotiations, and presentations with US clients. Valid US visa (mandatory). Strong skills in negotiation, strategic relationship management, and deal closure. Ability to coordinate internal teams and manage multiple stakeholders. Willingness to travel to the United States. Benefits Meal subsidy Parking Internal cryptocurrency for transactions within the Kruger ecosystem Continuous training and sponsored certifications Real opportunities for professional development and growth Dynamic, collaborative environment with a deeply human culture