Program Manager - IT

Join Alten as a Program Manager in our IT division, where you will lead innovative projects, drive strategic initiatives, and ensure the successful execution of technology solutions. This role is pivotal in managing cross-functional teams, maintaining stakeholder relationships, and aligning project outcomes with business objectives.

Join SQLI as an IT Pre-Sales Project Manager, where you will play a crucial role in bridging the gap between our technical teams and clients. Your primary responsibility will be to ensure seamless communication and project management from the initial stages of client engagement through successful implementation.You will collaborate with sales teams to understand client requirements, develop project proposals, and provide technical support throughout the sales process. Your expertise will be essential in coordinating project timelines, resources, and deliverables, ensuring that client expectations are met with excellence.

Join SQLI as a Data Project Manager where you will lead innovative data projects that bridge functional and technical aspects. You will be responsible for defining project scope, managing timelines, and ensuring that deliverables meet client expectations. Your role will include collaborating with cross-functional teams to drive data initiatives that enhance decision-making and business effectiveness.

As the Restaurant Sales Manager, reporting directly to the F&B Director, you will oversee the daily operations of our distinguished restaurant. Your role is vital in embodying Moroccan hospitality and ensuring an exceptional service experience that honors the culinary identity of our establishment. You will lead the coordination of team efforts, enhance customer satisfaction, and achieve both qualitative and financial objectives for the restaurant.KEY RESPONSIBILITIESOperationalDeliver an authentic and memorable customer experience that aligns with our brand ethos.Supervise and organize service operations effectively.Ensure the dining area is set and maintained according to LQA standards and Accor/Fairmont norms.Facilitate seamless communication between the front of house and the kitchen to enhance service flow.Be present in the dining area to mentor the team, welcome VIP clients, and handle delicate situations.Team ManagementRecruit, onboard, train, and oversee the service team.Schedule shifts and manage attendance effectively.Motivate and develop team members' skills.Conduct daily briefings to align the team.Quality & Customer SatisfactionAddress customer complaints promptly and ensure follow-up actions are taken.Analyze customer feedback from platforms such as TrustYou and internal audits, proposing actionable plans for improvement.Performance & ManagementEnsure revenue and profitability targets are met.Monitor performance indicators including PDR, upselling rates, customer satisfaction, and food costs.Drive sales through innovative commercial initiatives such as themed nights and private events.Manage inventory, orders, and stock levels diligently.

Join JYSK, a leading retailer in home furnishings, as a Store Manager in Rabat. You will be responsible for leading our store operations, driving sales, and ensuring exceptional customer service. Your leadership will inspire your team to achieve retail excellence, create a welcoming environment, and enhance the shopping experience for our customers.

Your Mission:As the Restaurant Sales Point Manager, you will be responsible for ensuring that exceptional service quality is delivered to our guests while upholding the brand's values and standards. You will coordinate various restaurant services, safeguard revenue streams, and oversee team performance to ensure a rewarding dining experience for all.Your direct involvement will be crucial in ensuring customer satisfaction, and you will be expected to support and assist your team as needed.Your Responsibilities:Promote the core values of the group and represent the establishment's management.Deliver a high-quality service experience for guests throughout their stay in alignment with Sofitel's service standards.Coordinate the various functions within the restaurant department, including kitchen, dishwashing, banquets, restaurants, bars, and room service.Inspire and motivate team leaders to achieve a high standard of service.Support and develop your teams to enhance their skills and performance.Optimize the economic performance of the restaurant in line with the establishment's commercial strategy and Sofitel's positioning.Sales Skills:You are expected to:Ensure consistent and high-quality service delivery to guests.Engage and mobilize teams in enhancing customer relationships:Regularly interact with hotel guests through your presence across various restaurant areas.Ensure that the services offered in the restaurant areas fully meet guest expectations.Regularly assess service quality through customer feedback and quality audits, collaborating with service managers to implement corrective actions as necessary.Operational Excellence:Ensure that all Sofitel service standards are adhered to:Supervise and coordinate services, ensuring their effective organization and operation.Guarantee compliance in the department regarding:- equipment and facilities- HACCP regulations- legislation concerning the sale of beveragesEnsure that all VIP information is accurately communicated.Provide daily summaries of activities and events to your department head.Initiate new projects, coordinate implementation, and monitor progress.

Alten is looking for a Senior Project Manager Specialist based in Rabat. This position centers on leading and managing complex projects from start to finish, with a focus on delivering results on schedule and meeting quality expectations. Role overview The Senior Project Manager Specialist will take charge of project planning, coordination, and execution. This includes overseeing timelines, monitoring progress, and ensuring that all deliverables meet established standards. Key responsibilities Guide project teams through each phase of the project lifecycle Address challenges as they arise and keep projects on track Promote effective collaboration among team members Requirements Demonstrated experience managing complex projects Strong leadership abilities Strategic thinking and problem-solving skills

Join our dynamic team at sqli1 as a Delivery Excellence Manager (H/F) where you will play a pivotal role in enhancing our project management strategies. Your expertise will help us ensure that our projects are delivered with the highest standards of quality and efficiency. You will collaborate with cross-functional teams, driving continuous improvement initiatives and facilitating effective communication among stakeholders.

Join SQLI as a Data Service Delivery Manager, where you will play a pivotal role in overseeing and enhancing our data service operations. Utilize your project management skills to drive efficiency and innovation in delivering top-notch data services to our clients. This is an exciting opportunity to work in a dynamic environment and contribute to our mission of delivering excellence.

We are seeking a dynamic and experienced Integration Manager to oversee the integration of Technicentres and maintenance stations at Egis Group. This role is pivotal in ensuring operational excellence and facilitating seamless collaboration between various teams. The ideal candidate will possess a strategic mindset and a strong background in project management within the transportation or infrastructure sectors.

Are you ready to take your career to the next level? Segula Technologies is seeking a talented Interface Manager to join our dynamic team in Rabat. In this pivotal role, you will be responsible for overseeing the development and implementation of interfaces in our industrialization department. Your expertise will help streamline processes and enhance productivity.As an Interface Manager, you will collaborate with cross-functional teams, ensuring that all interface designs meet the highest standards of quality and efficiency. This is a fantastic opportunity for a mid-senior level professional looking to make a significant impact in a thriving environment.

We are looking for a skilled Functional Project Manager to join our dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment, has exceptional communication skills, and is adept at managing multiple projects simultaneously.The ideal candidate will possess a solid understanding of project management methodologies, be capable of leading teams, and ensuring that all project deliverables meet high standards. You will work closely with stakeholders to define project scopes, set timelines, and manage resources effectively.

Alten is looking for a Cloud Incident Manager based in Rabat. This position plays a key role in keeping cloud services stable and performing well. The main focus is on responding to incidents as they occur and collaborating with different teams to resolve problems quickly. Key responsibilities Oversee cloud-related incidents from the moment they are detected until they are fully resolved Work with teams across the company to address service disruptions Follow established incident management processes to reduce impact and restore services as soon as possible

Role overview The Fairmont Residences Manager at Accor S.A. in Rabat leads daily operations for Fairmont’s luxury residences. This role focuses on enhancing the guest experience, maintaining brand standards, and contributing to the property's revenue objectives. Main responsibilities Supervise and support staff throughout the residences Maintain high standards for service, presentation, and guest satisfaction Monitor daily operations to ensure alignment with Fairmont’s quality expectations Work to increase revenue and optimize overall property performance Requirements Strategic mindset with strong leadership abilities Experience in hospitality management Dedication to excellence and guest service

As the Spa Manager, you will oversee the daily operations of our luxurious spa, ensuring exceptional client experiences while achieving financial targets. You will embody Fairmont's service standards, creating a serene and opulent environment focused on well-being.Key Responsibilities1. Operations ManagementSupervise all spa operations including treatments, reception, changing rooms, and wellness areas.Ensure facilities are well-maintained, clean, safe, and harmonious.Adhere to protocols, quality standards, and hygiene regulations.2. Leadership & ManagementRecruit, mentor, motivate, and train staff including therapists, receptionists, and wellness coaches.Set schedules, performance goals, and assess team competencies.Promote a positive, collaborative, and respectful workplace culture.3. Customer ExperienceEnsure impeccable, personalized service in line with Fairmont standards.Handle customer complaints diplomatically and propose satisfaction-driven solutions.Create exceptional customer journeys in collaboration with other departments (Accommodation, Dining, etc.).4. Strategy & PerformanceDefine and monitor profitability, revenue, and cost objectives for the spa.Analyze key performance indicators (Cabin occupancy rates, revenue per treatment, customer satisfaction).Develop attractive commercial offers and strategic partnerships.5. Offer DevelopmentEnsure the spa menu is updated with wellness trends.Launch new treatments, products, or rituals in partnership with brand collaborators.Collaborate with marketing to promote the spa to internal and external clients.

As a Project Quality Manager at Alten, you will be responsible for ensuring the highest quality standards across various projects. You will work closely with project teams to implement quality assurance processes and promote a culture of continuous improvement. Your expertise will drive the success of our projects and enhance client satisfaction.

We are seeking an experienced IT Test Manager to lead our Quality Assurance (QA) team at Alten. In this pivotal role, you will oversee all testing activities, ensuring that software products meet the highest quality standards before release. You will work closely with development teams, stakeholders, and clients to understand requirements and to develop comprehensive test plans. Your leadership will be crucial in fostering a culture of quality within the organization.

Your Missions:As a Senior ServiceNow Consultant specializing in IT Operations Management (ITOM), you will engage in:The implementation and optimization of the IT Operations Management (ITOM) modules.The deployment of key modules: Discovery, Event Management, Service Mapping.The integration of ServiceNow with third-party monitoring and infrastructure management tools.The analysis of client needs and the proposal of tailored solutions.Client support in a nearshore context, directly interacting with them.Consulting and continuous improvement of IT processes.

Join Alten as a Project Manager for our cutting-edge High-Speed Rail (LGV) project in Rabat. In this pivotal role, you will oversee the planning and execution of rail infrastructure projects, ensuring they meet the highest standards of quality and safety. Your expertise will drive project timelines, budgets, and stakeholder engagement, while fostering collaboration among diverse teams.

Join Devoteam as a RUN Manager for the MER Nearshore team, where you will play a pivotal role in ensuring the operational excellence of our cybersecurity and trust services. You will oversee the day-to-day management of our nearshore operations while collaborating with internal and external stakeholders to enhance service delivery.Your leadership will drive efficiency and foster a culture of innovation and improvement. If you are passionate about cyber security and thrive in a dynamic environment, we would love to meet you.