About the job
Home Solutions is seeking a Director of Strategy & Business Operations based in Raleigh, NC. This senior leader will shape and execute core initiatives within the customer acquisition division, working directly with the executive team to set priorities, address operational challenges, and support profitable growth.
This role combines strategic planning with hands-on execution. Projects will focus on areas such as growth strategy, pricing, unit economics, vendor performance, customer experience, market expansion, cost optimization, process redesign, and capital allocation. The Director will analyze P&L performance, implement structural improvements, and influence both short-term results and long-term enterprise value.
Within the first year, the Director will take ownership of a significant business segment, managing several cross-functional projects that drive improvements in revenue, profit margins, and marketplace performance. The position serves as a trusted advisor to leadership, guiding decisions in complex situations, establishing strong operational systems, and building team capabilities for future scale.
Key Responsibilities
- Lead and manage cross-functional initiatives with direct P&L accountability.
- Assess, prioritize, and implement new growth opportunities across channels, markets, and services.
- Create a strategic roadmap to optimize unit economics and marketplace efficiency for consumers and service providers.
- Identify and act on opportunities to increase revenue, improve margins, and reduce inefficiencies.
- Collaborate with Marketing, Product, Finance, and Operations to improve funnel performance, refine pricing, and increase marketplace liquidity.
- Build and maintain analytical tools (models, dashboards, KPIs) to support executive decision-making.
- Develop business cases for major investments, market entries, and expansion strategies.
- Monitor key P&L metrics, surfacing risks, trade-offs, and opportunities for the executive team.
